Kia Motors Finance

We have contacted the customer directly and addressed the concern in her rebuttal.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Per our previous response, we are still in
the process of processing the paperwork required to perform this
transaction.  It involves the
coordination of multiple departments. 
Once complete, the customer’s new paperwork will be honored.
Should the
customer require any additional assistance, she may contact a Customer Service
supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Per our previous response the customer’s Personal Property Tax balance will be adjusted if/when the abatement we applied for is received from the Chesapeake City Treasurer.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. Sales tax is applicable as required by the state with which the customer is...

registering the vehicle. Once received by KMF, the title will be released to the customer’s credit union as requested in the correspondence received with the payoff check.  KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have sent an update to [redacted], [redacted] and [redacted] for the customers on...

the account to remove the delinquent mark that was reported as the result of this system issue.   Additionally, we have ensured the customer was not charged any late fees as a result.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at [redacted] , Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I can not imagine any hard working consumer willing to accept this offer from Kia Motor Finance, requiring them to pay for something they do not owe. I have attached a copy of the document written by Joe, the lease return manager at Kia.  This document verifies that there was no burn hole in this vehicle.  It was written, e-mailed and faxed from the Kia location and proves this claim to be untrue. I have also attached a copy of the e-mail, deleting all my private information as requested, for you to see the confirmed location it came from.  Although I do appreciate them removing the spare tire charge, that in fact should have never been charged to begin with, this is just not good enough. It is immoral and totally unprofessional for them to add a charge on to my perfectly returned leased vehicle.  There was no "burn hole" in the Kia Forte when I returned the vehicle.  Proof is in, and I refuse to be taken advantage of.  I am more than willing to pay the $400 disposition fee, if they would just send me an updated bill telling me where to send it.I thank you so much for your time in this matter, your concern is greatly appreciated.
Regards,
[redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
A payoff quote for the account was provided to the customer on 8/29/2016. The...

quote included a payment of $348.35 submitted on 8/28/2016. This payment has since been returned by the customer’s bank.
Payoff quotes assume that all payments posted to the customer’s account were made with good funds, are valid and are not applied to the customer’s account in error. The customer was provided this information via a disclosure provided with the payoff quote.
As a result of the returned payment the customer has an outstanding balance remaining on the account.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The final invoice provided to the customer shows the amount received at auction. 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
Per the customer’s request the documents were delivered to the [redacted]...

Department of Motor Vehicles via FedEx with confirmed delivery on 9/20/2016.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Per our original response, we have reissued the refund in question via currier service requiring proof of delivery to the customer, to ensure closure of this issue for our customer.
Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The promotion the customer referenced is not offered by KMF. As an indirect...

automotive finance company, KMF is not related to [redacted] Kia or Automax Medina LLC, and was not present at the time of the transaction, and did not participate in any of the negotiations therewith. The complainant would need to follow up with Automax Medina LLC for any agreements made at the time the vehicle was returned.
The customer’s total lease termination balance was $2,229.88 and we have since received a payment from the dealership in the amount of $1,797.88. The customer has a remaining balance of $432.00.
KMF will upon request provide an authorization for the release of ownership of a license plate registered to KMF to our customer. An authorization was issued to the customer on 7/12/2016. However it appears the State of Ohio will not transfer a license plate between parties even with authorization from the owner of the license plate. As such we will not reimburse the customer for the fees she incurred registering her new vehicle. 
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motor Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. Upon review of the customer’s inquiry, we have submitted an update to Experian,...

TransUnion and Equifax. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, w Hello,Please close complaint case...

number [redacted] and consider the matter fully resolved. The issues discussed in my complaint seem to be a result of another organization and no other complaints will be filed. I have also send confirmation of this request via mail.Thank you,[redacted] ill consider this complaint resolved.
   Regards,
[redacted]

We apologize for you concern. Please note that KMF and KMA are separate companies, any title issues would be directed to KMF.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
A loyalty waiver of the disposition fee may be offered if the customer leases a...

new Kia vehicle within 60 days of returning their previously leased Kia vehicle.
As the customer indicated in his complaint he is the contract signer for a new Kia lease however the returned vehicle he is requesting a refund for was contracted by a third party. As such we will not issue a refund of $397.00 as requested by the customer.
The $2.90 the customer referenced has been removed from his account and will be refunded to the appropriate party. We would like to thank the customer for bringing this issue to our attention.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Kia Motors America and Kia Motors Finance are two separate entities.
For any questions and/or concerns regarding your account and/or lease turn in,
please contact Kia Motors Finance at 866-331-5632.
Kia, through a recent class action settlement, is also
offering the option of a single lump sum cash payment for those customers who
would rather not return to a dealership to have their mileage verified under
the original lifetime reimbursement program. For more information on the
settlement and options for reimbursement, visit www.KiaMPGClassSettlement.com

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer scheduled an automatic payment via our website to begin on...

8/15/2016. The customer has since contacted us and requested a refund. Currently a refund is in processing and will be mailed to the customer upon the issuing of a check. Additionally we will not compensate the customer per her request.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have reviewed the damage in question and will adjust the amount due for each...

wheel to $65.00.  The revised amount due for the Excess Wear and Use portion of his final invoice will be $260.00.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]