Kia Motors Finance

Review: I returned my 2012 KIA Sportage back in February of 2015. It has been 7 months and the account is still on my credit report. Can this account be closed or deleted off my credit report? Everytime I speak to a customer representative they keep telling me it should of been done already but all 3 bureaus keep showing this account as active. Can someone please resolve this? This is very frustrating.Desired Settlement: This account has been closed for quite some time. Can they either close it or delete it from my credit report?

Please advise.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The company is pretty shady. They reported to all four credit reporting agencies that I stopped paying them and owe them 22,000 on a 28,000 loan. I paid off the car in full with no late payments. Now I am waiting for payment history and paid in full letter from them which they screwed up trying to send to me. I have to dispute this with the credit agencies now. on top of that one time my car got towed for parking in no parking. the next day I wasn't able to get my car back because they get reports it was" abandoned" which it wasn't I was at the tow day the very next morning willing to pay them whatever. They kept the car for the weekend and since KIA was still the lean holder(owner) they let my car get driven two hours away to get auctioned off... I hate this company. They put me through hell for no reason. even after I have paid them and have the title they still screwed me...

I would like consumers to know that working with Kia Motor Finance has not been a good experience. The company was deceitful during the loan application process. I had a co-buyer and was told that individual would be the co-buyer. I had financing already with my credit union and KIA fiance convinced me that with my co-buyer I could get a better rate. The co-buyer ended up being the main buyer which we were assured that would not be the case. Also, when I tried to contact Kia on a Monday because of heavy call volume I was informed by Consumer Affairs to call on another day. The company should have the ability to handle any call volume and the line should not automatically hang up the call. I really regret not using my original lender for financing.

Review: I have been deployed since September 30, 2015 and back in August I had asked for my payments to get deferred under the SCRA. In mid September I had emailed Kia to ask if they received my request and when would it take an effect. I received an email a few days later stating 7-10 business days. Well that time has been long passed and I have emailed them several times with at least 2 emails not being answered and when they do answer I get the same answer, it's being worked on please give it some time. We are now almost 4 months later and still have not gotten my deferred payments. I would like to know what's going on before I speak to my jag lawyer. Kia has made this difficult while I have been gone and will not do any further business with this company again once the car payment is paid off. I have jumped through enough hoops and have done my part being patient.Desired Settlement: I would like my SCRA laws

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is

very important to us. We thank you for

bringing this issue to our attention and allowing us the opportunity to

investigate and respond to this complaint.

We have received the customer’s request for benefits

provided to those who qualify under the guidelines of the Servicemembers Civil

Relief Act (SCRA).

Upon review of his request, we have determined the

customer qualifies for a reduction in the Annual Percentage Rate (APR) of

interest on his loan with HMF. As such,

we are making an adjustment of the APR, reducing the rate from 8.69% to 3%.

A letter was sent to the customer in error, dated

November 25, 2015, which indicated the customer did not qualify for SCRA

benefits. We apologize for any confusion this may have caused and will send a

corrected letter to the customer.

KMF

would like to thank the

customer for taking the time to contact us.

We are committed to providing our customers with excellent service and their

satisfaction is important to us. Without

customers like this, holding us to the highest level of customer service, we

would not recognize where we have the opportunity to improve our

processes. Again, we sincerely apologize

for any inconvenience the customer may have experienced and we will strive to

improve our service in the future.

Should the

customer require any additional assistance, he may contact a Customer Service

supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I appreciate you reviewing and fixing the mistake, but I had asked for my 6 months deferred payments under SCRA.

Regards,

Business

Response:

Upon review of the customer’s request for benefits under

the Servicemembers Civil Relief Act (SCRA)., we have determined the customer

qualifies for a reduction in the Annual Percentage Rate (APR) of interest on his

loan with Hyundai Motor Finance. However,

we determined the customer was not eligible for a deferment of payments.

If the customer has additional information regarding this

particular benefit and why he would qualify, he may submit it and we will

review the request.

Should the

customer require any additional assistance, he may contact a Customer Service

supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Review: Purchased 2010 Kia Soul . In 2010 I had lost my job and asked for help going through the process of waiting for unemployment as my payments were late. Approx 2 years ago I had many health problems and asked for help to adjust or refinance for lower payments,. I was behind approx 4 payments. I made very attempt to pay something but was blocked from making online payments as well as western union speed pay. I was able to borrow the money and the finance company was paid what was owed at that time. I was reinstated but they did not change that in their system . They have not mailed a statement to me from that time. When the company that they hired to tow my car from repossession did major damage they refused to accept responsibility . In Jan 2014 I had to have surgery for 3 different types of cancer. I called the finance company and once again asked for help and explained why I fell behind. They said they were willing to work with me. This morning at 430am est I had a knock on my door that they were taking my car. Since 430am this morning I have been on the phone and KIA reinstatement is giving me the run around. I asked what was owd and they stated I needed to fax, or scan my insurance card and they could decide or not decide to give me my car back even though I have the money to be current. I only owe another yr on the car and I am doing my best under my current health conditions. I need my car to get to my medical appointments,Desired Settlement: Getting my car back and for Kia to reinstate all payment options to me. ASAP

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I was 2 months behind ( but it was Friday and was ready to make a payment had to wait for my paycheck to deposit) Kia Motor Finiance came and repo my car late in the night. I have tried to have my payment moved to the end of the month but they would not.I was at one time 3 months behind and they did not come to repo my car then and I was able to get caught up on my payment but feel behind again. I have never in my life felt so abused by a business than what I feel right now. Kia did everything it could to make this as unpleasent and as abusive as possible. It was not about collecting a debt it was about how they could collect even more money from a hard working individual and make it difficult and again unpleasentl. I had to miss work for lack of a car that they could have released by 11:30am ( I have a fax that showes the time stamp that it was released) but instead keep me hanging till 2:00 when the recovery office closed at 3:00 and I was then informed by Kia that it would take an hour for the collection company to process the release thus making it after 3:00 when in impound lot would be closed and I would have to pay $30.00 and day (Friday..Saturday..and Sunday) I realize that I signed and contract with these people but if you look at my past history you can see that the payment have always been made although they may be late but we have paid the late fees and have asked for help but they are only concerned about making money and how they can intimidate the customer. NO BUSINESS should be allowed to conduct business in this mannerDesired Settlement: I don't know what type of settlement to ask for only that I do not want someone else to fall victim to this type of predatory business..If anything that I ask is for the $90.00 for the 3 days my car did not have to sit in the impound lot

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: My lease payment is due on the 23rd of every month. I sent my payment of $227.88 on 3/19/15.On 3/21/15 I leased a new vehicle and was told that I would get a refund of the $227.88 for the old vehicle.They have not refunded the amount.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

$227.88 is due to me.My payment of $249.50 was due for the new vehicle on 4/21/15 so I deducted the amount of $227.88 from that and sent a check for $21.62.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I'm currently leasing a vehicle (Soul) from Kia Motors Finance. I signed the contract for a monthly payment of $300.46 inclusive of taxes. The car is registered and resides in the state California as the care is being used by my daughter who attends college there. The billing address is in Bellevue Washington where is where I live. Kia has incorrectly applied State of Washington Sales Tax vs. State of California. I have called Kia three times (1) Nov 20, spoke with [redacted], employee [redacted]; (2) on a different date spoke with supervisor [redacted]; and (3) On 12/4 spoke with [redacted] empolyee [redacted] and [redacted] employee [redacted]. On all three occasions, I was reassured they admitted their mistake and reassured me the problem would be corrected. However, I have now received a notice of default. I would like to add that the different in monthly payments is $2.20. I have made my contractual payments on time and to the right amount. Kia's practice of harassment is a clear violation of the contract and my right to safely enjoy my product.Desired Settlement: I would like for Kia to acknowledge their mistake, send me a written letter acknowledging their mistake and indicating they have fixed their billing system with an apology.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I recently purchased a brand new 2014 Kia Rio, and have been making my car payments online through KMFUSA.com. I entered my bank information and saved it onto the website so every month all I have to do is log in, hit make a payment, and confirm it. At first it worked just fine, then one month, a few days after the due date of my car payment I noticed that the money had never been pulled from my bank account...confused, I logged in to KMFUSA.com and it said my account was passed due...this couldn't be possible because I made the payment days before it was due and even had an email confirming that my payment had been processed. I called KMFUSA and spoke to someone about this situation, she said she didn't know why this happened and waived the $7 fee they charge to make payments over the phone with a representative and let me pay using my debit card. The next month, same thing, only this month when I called they would not waive the $7 fee, and they told me it probably didn't work because I used Google Chrome instead of Internet Explorer. The month after that I gave Internet Explorer a try, same thing again... I called KMFUSA again and they said my payment didn't go through because of insufficient funds, but this was not correct because I had enough money in my account to cover MONTHS of payments. I asked to speak to a supervisor, they told me one would call me back.... it's been weeks and still no phone call. I want them to fix this problem, and I want them to teach their representatives better customer service skills!Desired Settlement: I want them to fix this problem. I've read several reviews online and I am not the only person that this is happening to.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: Kia Motors Finance calls the company that I work for daily looking for a former employee. He has not worked at my place of employment since September of 2013. The phone calls started about 4-6 months ago. At first the calls were once every week or every other week. Now, along with another financial institution that I am also reporting to the Revdex.com, they call multiple times a day. I have requested daily, as well as my co-workers, to have our number removed from their contact information. I have also spoken to a manager and yet they continue to call.Desired Settlement: This constant calling is bordering on harassment and needs to stop immediately.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I need assistance removing two falsely reported late payments to the credit bureaus by Kia Motor Finance USA. At the end of my lease ending Oct 2015. I was told if I got into a new lease that it would cover the last 3 months, which is an offer they run every single year. This yea we happened to take advantage of it because our lease was ending and we did need to go into another vehicle. However, 6 months later I was notified of late reporting to the credit bureaus by Kia for both Oct 2015 and Nov 2015 when I was well into a new lease. We trusted KMF to properly document the transfer of responsibility which they clearly did not. We have had 4 cars with Kia and have not made one single late payment ever and have also been loyal to the brand and treat their cars well. I have absolutely perfect credit with only this simply data entry error to blame for negatively affecting my credit. I have made multiple phone calls to have them directly reporting the late reports as erroneous and they stated its against their policy. Which is a complete lie? A company has to be held accountable for their mistakes and not do something deter-mental to a loyal customer. Today 3/23/16 I spoke to Miss [redacted] ID number [redacted] who was nothing short of nasty. Its unfortunate their business practices cant be as pleasant as their vehicles.Desired Settlement: Absolutely need to delete the false reporting of late payments. Please help a hard working individual fix such an injustice.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The customer had a payment that was due on 9/13/2015. That payment was not received and as such was reported as being 30 days past due to the credit bureaus. This was prior to the customer entering into his new lease on 10/31/2015. His credit report should reflect the one past due payment.

KMF would like to thank the customer for taking the time to contact us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Hello, As previously described, [redacted] Kia located in Fair Lawn, NJ and I were already in negotation of a new lease. The payment they are referring to 9/13/2015 would have been the very last payment of that contract. We were told not to worry about it as part of an new model year promotion they were running and to wait until 2016 models were available. We were then told it would be a few more months before the 2016 vehicles would be available which at that time we decided to proceed with a 2015 vehicle that was available in their lot at that time. This is not a coincidence that the very last payment on our 3 yr lease was the only payment reported late and they only payment allegedly made late every under our 4 leases that we have had with Kia. This is absolutely ridiculous that they were find this ok to do to a loyal customer of their brand that continued under a new contract. I will not accept anything less then the removal of this erroneously reported late payment. How dare they do this to us? This will cost them a lifetime of relationships with us. I take this utter disregard extremely serious and will never go into a relationship with such an unappreciative brand ever again. I am absolutely disgusted and demand they remove the ERRONEOUS late payment.

Regards,

Review: I turned in a leased vehicle...I was charged for all four wheels being damaged $380 a piece...I clearly should have only been charged $65 a wheel for the wheels being scratched. I attempted to call Kia Motors Finance recovery division and was told that they would not remove the charges. It clearly states if wheels are bent,broken or cracked they have to be replaced..if scratched it's just normal wear and tear. I can send you pictures of the damage and there website shows what is just scratched or the other damage.Desired Settlement: I am willing to pay the $65 per wheel.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: On Saturday December 5, 2015 I contacted Kia Motor Finance to discuss a letter of default that I received. The gentleman I spoke to was very pushy and insistent on giving either a payment over the phone right then and there or giving an exact date of payment. I explained to him that the letter stated we had until the 21st of December 2015 and we would work to pay the past due amount by that date. He still kept pressuring me to give an exact date and/or amount of payment.

We did get behind one payment when our son was admitted into the hospital but we have been making a good faith effort to pay Kia Motor Finance when we have extra funds available. We have wanted to trade this vehicle in for a different vehicle that will accommodate our family's needs. However Kia Motor Finance has refused to work with us even after we have tried and tried to explain why we want to trade this vehicle.

The recent poor treatment makes me regret ever buying this vehicle. The vehicle has had recalls on it, we have had to have our headlights replaced multiple times along with our battery having to be replaced due to the headlight failure. The headlight assembly actually caught fire and MELTED the headlight assembly. This is a fire and road hazard and was reported to the National Highway Safety Institute. Our brakes are starting to go at less than fifty thousand miles along with our tires. This should not be happening on a vehicle that is a little over two years old.

I am starting to feel that I purchased a lemon. Even with all the problems with this vehicle, I have made an effort to keep in good financial standing with Kia Motor Finance.Desired Settlement: I would like a higher up supervisor to call me to speak about this matter.

Business

Response:

At Kia Motors

Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our

attention and allowing us the opportunity to investigate and respond to this

complaint.

We apologize for

the poor treatment that the customer recently experienced. We do offer

assistance programs. To determine if she is eligible, the customer may contact

us and speak with a manager at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

KMF would like

to thank the customer for taking the time to contact us. We are committed to providing our customers

with excellent service and their satisfaction is important to us. Without customers like this, holding us to

the highest level of customer service, we would not recognize where we have the

opportunity to improve our processes.

Again, we sincerely apologize for any inconvenience the customer may

have experienced and we will strive to improve our service in the future.

Review: Since I opened my loan with Kia Motors Finance, I have been having problems getting them to report my payment information on time to the credit bureau, they report information over more than 2 months late. I have called them in many opportunities and this has not been corrected, they claim that is the credit bureaus who take a long time to update my file, but that is not the case since my credit card payments are promptly reported every single month. To add to the inconvenience, today I checked two of my credit reports, and the loan balance has increased instead of decreasing, even when I have been making my payments on time every single month. This problem is affecting my credit score and reports.Desired Settlement: I demand Kia Motors Finance to report my loan payments promptly on time every single month and to correctly report the payment amounts and balance of the loan.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

KMF reports accounts to Equifax, Experian and TransUnion. Updates are sent on a monthly basis in one file that contains all accounts.

This customer’s account has been reported and the trade-line is reflecting on his report.

KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I don't accept the business response since they te basically not providing a detailed and comprehensive answer. They are reporting my payments late to the three credit bureaus and on the last update, my credit line balance has increased instead of decreasing, even when I have been making my payments on time. I required KIA motors finance to provide me with a detailed answer with the information from the last three updates they reported to the credit bureaus, since I consider there response as a generalized one and not specific to my issue.

Regards,

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Per our previous response, the customer's account is being reported to Equifax, Experian and TransUnion correctly. The report will reflect the original lease amount, then the current lease balance. The current lease balance doesnot increase, it only decreases. The payments have been reported as being made on time and the balance reflected is accurate for the time period reported.

If the customer believes this to be incorrect, please advise him to provide copies of the reports in question so that they can be reviewed for inaccurate data.

Review: I recently paid off the loan I had through Kia Motors Finance (KMF) for my Kia Soul. The loan was paid off through an escrow company, which was required by my mortgage broker. Rather than sending the title to my car directly to me once the loan was paid off, KMF sent it to the escrow company. Their policy is to send it to whoever sent the check. Unfortunately, the escrow company didn't know what to do with my title and sent it back to KMF, KMF refuses to replace my lost title. I don't feel it is my financial responsibility to a replace a title that was lost as a direct result of their policy. I have spent hours on the phone arguing with them and I still don't have the title to my car which was paid off on 10/13/2015. I had a contract with KMF: they loan me the money for the car, I pay the car off, and they return the title to the car to me. I have met my contractual obligation to pay off the loan. They refuse to do what's necessary to return the title to my car to me.Desired Settlement: I want KMF to secure a replacement title for my Kia Soul for the title that was lost due to their policy regarding where a title gets sent when a loan is repaid and send it directly to me.

Business

Response:

At Kia Motors

Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our

attention and allowing us the opportunity to investigate and respond to this

complaint.

We can confirm that a

duplicate title has been ordered on behalf of the customer and is currently in

process. Please allow 6-8 weeks for delivery.

KMF would like

to thank the customer for taking the time to contact us. We are committed to providing our customers

with excellent service and their satisfaction is important to us.

Should the

customer require any additional assistance, she may contact a Customer Service

supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I'm frustrated that I had to take it to this point to get a response. Regards,

Review: In May of 2012 I leased a Kia Optima from York Kia of Medford Ma 02155. Terms, price and conditions were set, I traded in a vehicle then returned to pick up the Optima. Upon reviewing the financial papers, I discovered a $400.00 disposition fee that had never before been disclosed to me. I said that I did not agree to this charge, it was not a part of my first lease with Kia and all terms were already agreed upon.I said that I would not sign the lease with the $400.00 fee. The sales manager told me that I would not have to pay the fee because I was a repeat customer and especially if I returned the vehicle in good condition. I believed the sales manager when he told me that this fee would not be charged to me. I returned the vehicle in May of 2015, with approximately 6000 fewer miles than allowed, I installed new tires and a new battery at a cost of $450.00, because the poor original equipment did not last 36 months and the sales manager told me there would be no fee because he was purchasing this car for his lot to sell.Now Kia has billed me $400.00 for nothing. Their company has done nothing to earn this fee. Calls to customer service have yielded no results. Please help, I negotiated in good faith, treated their product well and they have offered no relief. In fact, I have overpaid Hyundai for Massachusetts excise tax for 2015 and have not received my overpayment back after returning this vehicleDesired Settlement: I believe this $400.00 disposition fee should be waived.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

I had a a car loan through kia and had my bank refinance for me for a better rate. I called and got a 10 day payoff and two months later they send me a bill for 289.00 asking for payment. So I called to find d out what was going on and got the run around that I was not given the ten day payoff that I owed them the principal on the loan that they only had for 30 days. They said it was my fault that I didn't get the correct amount from there employee.

Review: I have had more than one issue processing a payment online. When I called about the issue and to get my payment processed they want to charge me over seven dollars in a fee to do so. This is a huge inconvenience. It is poor customer service not to accommodate your service members needs. I called to receive help and all they could do was pass the buck. I do not feel like a valued customer at all.Desired Settlement: If your members are unsatisfied, take care of them. Do not throw on extra fees because of an issue beyond their control, or in other words your fault. I just want my payment processed without being hit with a fee for using the only service I can be sure my payment will process.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I made a payment to Kia Motors Finance on November 29, 2013 using their automated system for a $3.95 fee. The payment cleared my account on December 3, 2013. The payment was never attached to my account and is now showing me as past due. I have faxed and e-mailed all proof of payment several times and this matter still has not been cleared. I've contacted them over thirty times for resolution by phone.Desired Settlement: I want this payment attached to my account and post dated back to the original payment date. My credit should not be effected by their mistake.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I recieved a letter stating that the returned lease is going to cost me $1,177.90 in fees and wear charges. So thinking this must be some sort of mistake I contacted the number they provided me to seek out an answer to where they came up with this information. They are telling me at a scale of 32nds with 4/32nds being passing for wear my car was at 3/32nds putting it one under the passing point. I found this odd because I had the oil changed on the car less then 3 weeks from the point of turning it in and at that time I was told I had 7/32nds on my tires. This is imprtant because I just was laid off at my job so the use of the care dropped off dramaticly. At most 150 mile were put on the car between that oil change and when I turned it in. So I asked what is there policy in inspecting the car to which they said a company comes in and inspects the car on site. this was important to me because if they drove the car anywhere I wanted to know how much millage was put on. so the gentelman I spoke with brian stated that the millage of the car turned in was 30,450 and the millage the inspector put on hit report was 30,482...so now there is 32 miles added to a car that just failed on the wear and tear aspect by 1/32nd. they had no idea why there was millage added so I asked to speak to a supervisor whose name was [redacted] who himself could not explain the added millage. I dont believe the car was under the right amount of tread ont he tire to pass kia's requirements and furthermore if you look at the math..it should have passed anyway if you take the 32 miles off that are in question. Lastly the company is trying to charge me an additional $400 for something that was not brought up at the time of sale or even discussed with me upon signing, but apparently is embetted into the contract itself which requires me to pay that amount upon completion of my lease with kia. I do not know if I have any grounds to fight that amount but I believe it is unfair not to disclose or discuss any fees requdDesired Settlement: I would like all costs for excessive wear and tear and disposition fees dropped and my $250 security deposit returned to me. To close this chapter with KIA in my life. Also if kia does anything to my credit report they rectify it immediately.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.