Kia Motors Finance

Review: Kia Motor Finance failed to update the credit bureaus and caused my credit score to fall many points. This has caused Synchrony Bank to close three of my accounts. One was an old account that had great pay history and well establish time. Opened May 2003, now closed due to wrongful reporting on Kia Motors behalf. They have sent papers stating they will repossess my vehicle due to their error.Desired Settlement: I would like Kia to compensate me for wrecking my credit report and causing my credit score to drop. This has effected my life.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: Multiple correspondence letters sent to company with no reply and no action on the requests.

Recently I learned that I had a late payment due to being on military orders and unable to make a payment. The payment was 31 days late and I paid as soon as I possibly could. I called Kia Motors finance and wrote them about having the late payment removed multiple times and they have not removed the payment and have not replied to any of my letters. I would like to speak to someone via phone or letter correspondence in order to resolve this issue.Desired Settlement: I would like to receive some sort of notification that my letters were received and my request to be reviewed.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

AS A FINANCIAL INSTITUTION WORKING WITH THIS COMPANY IT HAS BEEN EXTREMELY UNPROFESSIONAL AND FRUSTRATING!. MEMBER CLOSED LOAN ON 4/30/2015 AND A MONTH LATER THEY STATED THEY WERE STILL WAITING FOR THE TAX CHECK (although the lease buyout packet did not advise this was needed). No phone call from the company that this was needed once we found out I overnighted this and they cashed it on 6/16/2015. After 4 phone calls to them (last call being on 7/24/2015) still no title. Spoke with a manager and finally got them to over night the title / taxes to me (since they don't' do the title work they send the taxes back to us to do the title work) on 7/29/2015 I finally received the title but no tax check. Have spoken with them 2 more times in regards to this and finally have been advised it was put in the mail after a week of my 1st request but they can't verify the address it went to. They stated it probably went to the member (which I have the title and she will have the tax check). We have had to eat a overnight charge and 30 day tag fee (to renew the members tags) even though this was not our error. it has now been 3 months and this is still not resolved! will definitely advise anyone with a Kia Motor Lease to NOT BUYOUT THEIR LEASE with them!!!!!!!

Review: I leased a Kia Sorento in April of 2012. I have maintained a good payment history through the term of the lease and have paid thousands towards the vehicle. My Lease term is coming up in 5 months and looking forward to renewing with another vehicle for my family. However; I called in yesterday Monday, December 2nd 2014, and spoke to a representative regarding some fees on my account. It was determined that I have accrued late fees in July and August or September for a total of $**. I advised the representative that I was not aware of these fees and continued to make my payments as agreed upon. I sincerely asked him if he could look at waiving these fees but he was very rude and declined my request stating that they are over 60 days and he will be unable to assist. He gave me no other options and never once thanked me or recognized me for being a valued client. He never even took the time to see that my lease terms are coming up soon and that I will potentially renew. His service level was not what I expected from Kia. A $40 refund for someone who has put in thousands and thousands more to come with another vehicle was not much to ask for.Desired Settlement: I am requesting to have these two late fees waived and refunded ($**). I was not treated to the level I expected when speaking with a Kia service representative which was disappointing.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I leased a 2012 Kia Optima from Beyer Kia in Alexandria, VA on 5/19/2012 and financed through Kia Motors Finance Co. On 6/6/2014, I was in an accident and my insurance company (USAA) deemed my vehicle a total loss. I contacted KMFC immediately after the accident and was informed that the payoff amount on the vehicle was ~$17,283 if paid by 6/19/2014. USAA proceeded to assess my car and determined that it would be issuing a check for $22,181. At this point, I called KMFC back with my USAA rep on the line and was informed that KMFC was entitled to the full $22,181. When I demanded to know why this was as there was no language to this effect in my lease (attached), the service representative could not provide an answer and could not provide any further assistance. I told USAA not to issue the check until I give them permission to, as the information I received from KMFC seemed completely bogus. I called back again about two weeks later and spoke with a helpful rep who informed me that I although the payoff had gone up to $17,335.38 (by 7/19/14), that I was entitled to any overage. He also sent me a letter confirming as much (attached). I instructed USAA to issue the check to KMFC and it was applied to my account on 7/19/2014. I received the refund check from KMFC on 8/13/2014 but instead of being for $4,845.32 (22,181-17,335.68), it was only for $3,265.70. When I called KMFC to inquire why the check was short by $1,579.62, I was told that it was because the actual cash value of my car was $18,915.30. KMFC told me that this number was calculated by USAA, but when I called USAA to confirm I was told that this figure appears nowhere in any records or communications sent to KMFC.

I've called KMFC 10+ times and received a different story every time I call. Additionally, nowhere in my lease does it stipulate that KMFC is entitled to anything over the payoff amount (not the new fictitious "ACV"). I'm filing this complaint with the Revdex.com and the State Attorney's office.Desired Settlement: I demand a check for $1,579.62 which is the difference between the check issued by KMFC (3,265.70) and the excess of the USAA payment over the payoff amount of the lease ($4,845.32)

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I paid off my Kia Motors Finance account on 12/5/2013 in the amount of $2,342.13. The auto-payment from my husbands payroll check was cancelled but continued to pay Kia Motors Finance for 2 months. The overpayment totaled $671.02. I called Kia Finance on several occasions and no one could locate the overpayment. Finally, I spoke to supervisor on 5/9/2014 who stated (I have a voicemail from my phone for back up) she spoke to someone in payment processing department that located both payments and I will receive a check in 2-3 weeks. On 5/30/2014 I received a check for only $335.51. I am still owed $335.51.Desired Settlement: To receive a refund check in the amount of $335.51 to my mailing address at [redacted]

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I leased a Kia Optima on 12/28/2011 in LIghthouse Point, FL and per the Lease Agreement I would be paying $269.88 a month for the term of the lease. (I could send a copy of the agreement). So when the second payment was due ( I had paid the first month upon signing) I set the account in my Bank and paid said amount. I think that about three month went by and I countinously paid that amount without seeing the statements they had sent because I knew what amount to paid. Well I opened the three or four statement letters and lo and behold the payment amount was different: $2.52 dollars more. I called and was told that because they made a mistake (The dealer)that instead of charging me the 7% Florida tax they charged me 6%. I said that that was NOT my fault and that I would not pay that. They did not have the decency of writing me saying that a mistake was made, they just because they are the "Big Fish" and I the small one charged me the $272.42 instead of the $269.88 without telling me anything. A few month went by and I called again because nothing had changed and whoever talked to me told me that the amount could change because the tax go up or I had moved and the tax was different there so therefore because I live in Miami I had to pay the difference. I do live in Miami but it belongs to Florida as LIghthouse Point where I leased the car and the tax has not increase in Florida in ages it is the same now (7%) that when I leased the car and I live in exactly the same place as when the operation was done. Now last month I received a call from somebody named [redacted] from Collections and she started menacing me that if I do not pay the amount "owed" I would get in trouble, etc, etc. I called back since at the moment I had no time to answer her and talked to [redacted] and a supervisor named [redacted] (I learned my lesson I started asking for names)and I told her ([redacted]) that I want no more calls and to fix what was wrong. I kown it is a mistake but I did not make it I should no pay for it.Desired Settlement: To be cleared of the amount they say I owe ($67.44 as per the March statement)and to reflect that in the next statement. I also want a letter from them saying so. Thank you. Awaiting for your response. Sincerely,[redacted]

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The customer is being charged the correct tax rate on his lease, 7% (6% state, 1% county). Per the contract the customer signed and agreed to, under section 6, Official Fees and Taxes: The actual total of fees and taxes may be higher or lower, depending on the tax rates in effect.

As such, the adjustment was made from the 6% listed on the contract to the 7% actually being assessed.

KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As I stated before when I leased the car the tax was 7% and still is, it has not changed at all. If they miscalculated and made a mistake I am sorry but it's not my fault. I agreed with the payment and that's what it's in the contract: $269.88 a month and that's what I signed for. Thanks.

Regards,

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.

Per the contract the customer signed and agreed to, under section 6, Official Fees and Taxes: The actual total of fees and taxes may be higher or lower, depending on the tax rates in effect. As such, the customer is responsible for paying the corrected tax amount of 7%.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Review: In November of 2013 I contacted customer service to request a payment deferment, which I was told in December that my account qualified for. When I attempted to follow up with this deferment, after noticing that my online account shows that my account is currently 31 days past due, they claimed that my account was never approved and my late status was current. This is absolutely unacceptable and the misrepresentation needs to be corrected.Desired Settlement: I need to have all late fees removed from account, the negative reporting to my credit IMMEDIATELY removed and the deferment approved so that the next due date is February 2014.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I am trying to get a buy out quote from KIA finance and contacted Kia Finace and was told to contact the dealer as the car was registerd in Colorado. I contacted [redacted] KIA at [redacted] Co 80214. They told me I had to wait unti it was convient to talk to them before I could get the quote.

Product_Or_Service: 6/2012Desired Settlement: DesiredSettlementID: Other (requires explanation)

The company needs to provide reasonable customer service allowing someone to get information at a reasonable time.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The customer lives in a state in which KMF is unable to sell the vehicle directly to the customer. Attempts to contact the customer and provide the requested information have not been returned.

KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Kia Finance has a failed online payment system that is geared towards ruining a customers credit. I can not believe they are still business. Their business should state WE RUIN YOUR CREDIT, COME LEASE FROM US. They send you confirmation that your payment has been received, only to tell you a month later, they never collected the payment and that they were unable to locate your bank. if you can't locate a bank like CHASE, don't you think you should have a better system for locating a bank?

And how dare you try to report me negative to my credit when I have emails confirming that I sent the payment.

Review: I purchased my vehicle with Kia in May 2015 and have been making monthly payments. My contract was re-done the end of July and the new contract was submitted in July to Kia Finance by the dealer. Kia Finance has claimed that they didn't receive the re-book contract till August 18, 2015. I've made 4 over payments to my account to keep me credit history in good terms. I've made numerous calls to Kia and nothing has been . I've spoken to numerous managers by the name of Marques at ext. 37382 and a supervisor by the name of [redacted] Employee ID # [redacted]. They've promised me that they would call me back with an update and no call backs have been completed. I've had to contact them every other day and have received no updates. All they've said is that they email the re-book area to expedite the request. This is unacceptable customer service. It took the dealer 20 minutes to run my contract in order for me to purchase it . Why would it take the Finance company over two month to correct. I was expecting a credit towards my September payment , yet I was told by another representative to just pay what I thought would be fair reducing the amount of what should of have been credited. I just feel that this type of customer service is not fair if I've committing myself to pay on a lease for 4 years that they would show great care to me as me to them as I've committed to pay them for 4 years. Thank you [redacted]Desired Settlement: I would like the issue to be resolved sooner than later. I would also would like the adjustments to be made to make my account whole and that this experience doesn't affect my credit. I would also like a call back from someone at Kia as they have stated they are not allowed to call me but said they would but have not. Thank you for your time. [redacted]

Business

Response:

At Kia Motors

Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our

attention and allowing us the opportunity to investigate and respond to this

complaint.

The delay in processing the customer’s request

is due to multiple parties being required to approve the changes, not just

the customer and the dealership. Those

approvals have now been obtained and we are in the final stages of processing

the customer’s request.

KMF would like

to thank the customer for taking the time to contact us. We are committed to providing our customers

with excellent service and their satisfaction is important to us. Again, we sincerely apologize for any

inconvenience the customer may have experienced and we will strive to improve

our service in the future.

Should the

customer require any additional assistance, she may contact a Customer Service

supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I still have not received any communications from Kia Motors as of 10-9-2015. I'd like them to contact me with the update verse me calling in and having to explain why I'm calling. Kia motors has my phone number but I'll provide it just in case . I can be reached directly on my cell at 818-624-3112. Thank you very much for your prompt attention to this matter. It's truly appreciated.

Regards,

I would not recommend anyone using this financing option. I bought my lease out and when I did they send my title to an old address that had been changed months before. I called them over 20 times to get them to finally send my title to me a year and a half later. After I finally received this I then had to ask over and over for them to send me a bill of sale. I was later misinformed by one of their many incompetent customer service reps that is was never created and would take a week to create and send. I never did receive it. When I called again they suddenly had it and could email it to me. The document was incorrect and not signed and it also stated that the document had been created the day after I purchased it, a year and a half before. I am still waiting for the correct documentation so that I may register my car.

As one of KIA's loyal customers (this is my family's fourth KIA), it is with disappointment that I write this review stating my dissatisfaction with the service I've recently experienced. Two months ago I was involved in a serious auto accident in which my previous KIA Optima (also financed through KIA Motors Finance) was totaled.

As a previously satisfied customer, I returned to my local Executive KIA dealership. The staff at Executive KIA were nothing short of accommodating and concerned; it is the experience I received after the sale was made that has lead me to reevaluate my decision to again finance with KMF.

When arriving at KIA I had not yet received my insurance check to cover my down payment and subsequently had to pay "out of pocket," which at this period of time was nearly impossible for me to afford. After over a month of waiting for the reimbursement, I contacted my insurance company to find out my original loan had not yet been paid off and that I am to make payments on both loans (an expense that totals my the entirety of my biweekly paycheck) until the issue is resolved - the issue being that after numerous requests to KMF for a guarantor letter to process the remaining payment of my original loan as well as the reimbursement of my down payment, no response was received. I was informed that KMF was contacted several times with no avail to fulfill the request. Upon calling KMF customer service, I was told no such letter had been sent out. I am disappointed and feel almost as if the only thing that mattered to KMF was that they had secured another unfortunate customer.

In the past, I experienced issues paying the loan for my previous Optima as well - payments were processed late, even when paid on time and I was penalized for being "late"... Payments were "not received" on several occasions and after confirming with KMF, I canceled the checks and sent out new ones, only to have them later them me the original checks were received BEFORE the date I called to confirm whether or not they were. Because I canceled the checks, KMF charged me an NSF fee...

I mistakenly chose to extend my relationship with KMF not because I ever received satisfactory service with them, but because the interest rate was lowest. I never expected the decision to result in the incredible inconvenience it previously proved and continuously proves to be. If KMF is the best rate you can secure on a loan, save yourself the headache and finance with the second best, whoever it is.

Review: I recently was notified by Experian that my credit score dropped 21 points. After researching this event, I learned that Kia Finance reported that I owed them $436 over 180 days ago. I returned this vehicle on time after 36 months, never making one late payment, so I was very confused as to what this fee was about. I did file a dispute with Kia (through experian credit bureau) because the final payment was late due to Jeep making the payment late (my new lease is with Jeep). I phoned Kia numerous times since finding out of this, on the reason of this invalid report. They told me that they did in fact file a report because I owed them $436 as a disposition fee. I asked what that meant. They advised that if you choose not to lease with Kia again then they charge you this fee. Well, I was simply irate at the whole idea of this and continued to state that I would have never leased with Kia, if I was aware of this ludicrous fee. They said it was in the contract (not sure) and I replied that absolutely no one made me aware of this fee and it is completely unfair. I asked why I was never billed for this item. They replied that they sent me a bill in September of 2014. I told them that I never received this bill. I returned the vehicle in the beginning of June, why was it sent so late and why was I never sent a bill again. They replied that it takes 30 days to send the bill. It was well over 30 days. They also said that they don't have to resend the bill. So they just sent it one time. I continued to explain that I was a good customer who never made one late payment, with exception of Jeep's payment and asked that the fee be waived. I simply cannot afford the fee, especially since I was unaware of it. The fee quite frankly sounds illegal to me. How can a company force you to commit to lease with them again and then charge you for not doing so? This fee is predatory and should be pointed out to the customer. They don't advise of it because it is unfairDesired Settlement: I would like Kia to make a correction to my credit report. I also would like the supposed fee waived.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The fee in question is listed on the customer’s contract as the Disposition Fee. It is listed under the Consumer Leasing Act Disclosures with the verbiage: Disposition Fee (if you do not purchase the Vehicle. As the customer did not purchase the Vehicle, the fee is applicable and cannot be waived.

The credit reporting reflects the payment history on the account. Nevertheless, based on the concerns the customer raised in her dispute, Kia Motors Finance has elected to submit a request to the credit reporting agencies to remove the negative reporting on her account. Please allow up to 30 days for the agencies to update their records.

KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I accept the portion regarding the correction of the credit report, yet I am still disputing the disposition fee. The fee is hidden in the middle of the contract and was not discussed to me in any way, shape or form. The contract is long and wordy, and I would have never leased with Kia if I was made aware of this unfair fee. Kia should be satisfied with a customer who leases their vehicle for 36 months and makes every payment of $500 per month on time. This is a predatory fee and had I agreed to it, that would then put me into a situation that I may not be able to fulfill at the end of the lease. How can a person know if they even will be able to afford to lease again in three years. Again, we would never have signed this agreement had we been aware of this fee.

Regards,

Review: Because this company has been so terrible, I was in the process of trading in my Kia Sorento only to discover that they still have my car listed as repossessed on my credit report. It has been 3 months since this issue has taken place!Desired Settlement: My car is and has been in my possession. I want the repossession removed from my credit report immediately. I will be seeking an attorney to settle this matter if this issue is not handled promptly.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: Initially the charge was a mistake on the company because we winter in Florida and had changed our mailing address to our Florida home. However the car involved stay garaged in our Ohio home. I was told the sales tax charges would be removed. The next month the charges reappeared on our statement. I again called the company and given the same assurrance the charges would be removed. Then I received a call from a collection agency. I explained the problem and was told to contact Kia Finance. Again I called, talking with billing and customer service and assurred the problem was resolved. I told that if it was not I w3as contacting the filing a report with the Revdex.com. I just received the August statement and charges are again on the statement stating an overdue amount. I consider this harrassment and a lack of customer service. Can you please get them to correct their records? Thank you for your assistance.Desired Settlement: To correct their records and stop billing us for charges that are incorrect.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I am writing regarding my auto loan , [redacted]. I am a new kia motor finance customer. Last months car payment was paid may 27th. I have 2 issues" 1/ my bank went to deduct this payment days later and they made an error. they closed out the wrong account for me. so this payment was rejected. 2/ I called kia customer service to ask can I show proof they made error so the 1x30 derog gets removed and they said no. it wouldn't matter anyway. because they NEVER give a customer credit the day you pay it on line, you get credit WHEN IT CLEARS???? that is false advertising and not on their website to take payments!! I am requesting late fees be waived and blemish cleared up.Desired Settlement: I am writing regarding my auto loan , [redacted]. I am a new kia motor finance customer. Last months car payment was paid may 27th. I have 2 issues" 1/ my bank went to deduct this payment days later and they made an error. they closed out the wrong account for me. so this payment was rejected. 2/ I called kia customer service to ask can I show proof they made error so the 1x30 derog gets removed and they said no. it wouldn't matter anyway. because they NEVER give a customer credit the day you pay it on line, you get credit WHEN IT CLEARS???? that is false advertising and not on their website to take payments!! I am requesting late fees be waived and blemish cleared up.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

We received a payment from the customer on 5/30/14 that was returned by the customer’s bank. It was a paper check that the customer mailed to KMF. The payment was for her 4/28/14 due date and was already more than 30 days past due. As a result, KMF will not be removing the derogatory mark from her credit report.

KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

I am not accepting this due to I told Kia my bank made an error and offered send letter from them that funds were there!!!! Kia told me wait for Revdex.com to respond.

Regards,

Business

Response:

Per our previous response, the payment the customer made was received on 5/30/2014 and was subsequently returned by her bank.

The payment was already more than 30 days past due for the 4/28/2014 due date. Even if the bank in question did not make an error, the payment still was received 30 days past the due date and has been reported accurately to the credit bureaus.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Review: I leased a vehicle through Kia. Towards the end of my lease I went to Kia stating I was going to purchase the vehicle through my bank. I was given a form to take to bank where I secured the loan and a check was sent to Kia. On 4-7-14 that check was cashed by Kia. On 4-1-14 I was advised that there was and error in the purchase and that I'm Florida you had to go through the dealership. Kia did not apply the money to my account and stated that they would be sending me a refund and that I would have to go to dealership. It has been almost 2 months and still no refund. Meanwhile the 8200$ has not been applied to my account or refunded. I am paying a car payment through my bank because check was cashed they can't cancel the loan. And Kia is harassing me at work for payments on my lease even though they have amount to pay in full the car. Every time it call Kia I get run around and no answer on where the money is.Desired Settlement: I would like the money of mine that they have either applied to my account or refunded. ASAP I am paying payments and interest on

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

A refund is in process to return the funds to the customer’s credit union. The funds were originally refunded to the customer in error, delaying the process.

KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I have been told that my refund was pending being issued since Aprill 7th meanwhile I am paying payments and interest on both the credit union loan for the car as well as the lease agreement from Kia. Kia had made no attempt to fix this problem or assist in any way with getting this resolved other than tell me day after day that it is pending. The only time that Kia great customer service is willing to talk to me is when they are calling my job harassing me for a payment on my lease when in fact they have the funds to pay of the car but have not applied it to my account or refunded it so that the loan could be done properly. They are ruining my credit score because I am making late payments trying to keep up with making double payments because they can not seem to figure out where over 8000 dollars of my money is. In 3 months the funds have not been applied to my account or refunded. This issue needs to be addressed and immediately!

Business

Response:

Per our previous response, a refund is in process to return the monies to the customer’s credit union. The check was cut and mailed on June 11, 2014, and if it has not already arrived, should do so shortly.

Should the customer require any additional assistance, she may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Review: My issues began when I was deployed to Afghanistan as a DoD contractor in 2012. Prior to this specific issue I had only ever been late ONCE on this account that I've had since June of 2011 and have paid OVER the regular amount due every month except for 3 separate months I paid the regular payment amount. While in Afghanistan I made multiple payments exceeding double the regular payment amount of $228.32. I was making payments of $500 each month from December 2012 til April 2013. After making these types of payments my online account reflected that I would not owe another regular payment until October 2013. Come Oct 2013 I log into my account to find I am behind $661.39. That's $184.12 from Aug, $228.32 + 9.21 late fee from Sept, and $228.32 + 11.42 late fee for Oct. I promptly made a payment I could afford of $413.00 and called KIA later to figure out why the sudden change in payment due date from October 2013 to August 2013. The first call I made was in November where I spoke to a lady who said that we could deffer two of my past due payments to the back of the loan while also refunding late fees and removing negative details from my credit reports. This never happened. KIA's collection agency then began contacting me. When I told them of the arrangement made they told me who ever I spoke to was a liar and that was never going to happen. On a second occasion when speaking to a supervisor in the collections department I asked to speak to her supervisor and she refused to connect me with him and stated she had no idea when he would be in again. I asked to speak to her supervisor because she refused to help resolve this issue whatsoever. I made two full regular payments in December and apparently was only $40 dollars behind according to the woman supervisor. Now on my Jan 2014 statement I owe $510.97. Apparently I'm 50 days past due and threatened with repossession. This is ridiculous and makes absolutely no sense. My credit is ruined thanks to KIA and I regret ever purchasing this vehicle.Desired Settlement: I would like the original arrangement made during the first phone call to KIA Finance in November of 2013. Which was to have two of my past due payments moved to the back of the loan, all late fees refunded, and to have all negative items regarding this situation removed from my credit reports. Further more because of the deceptive website, deceptive KMF employee, and deceptive collection dept employees, KIA should drop off my 2 past due payments from my loan and prove my credit reports fixed.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

As of the customer’s December 22, 2012 payment, he had only paid ahead his account by $142.44 and had an amount due in January 2013 of $85.88.

The customer then made three payments of $500.00, one each in January, February and March of 2013, not December 2012-April 2013 as he describes in his complaint. This paid his account ahead until August 2013, when he had amount due of $184.12.

KMF monthly statements, both paper and online, only reflect an amount due for the next billing period. They do not advise customers if they are paid ahead for months as the customer describes in his complaint. A monthly statement was mailed to the customer and available online that showed the amount due each month.

On December 12, 2013, the customer spoke with our Customer Service department. He was advised that due to his past due status, he needed to make one payment, then call back to complete the extension request. The customer never contacted us back to complete the extension process.

At this point, the extension request is still available to the customer, he would need to contact our Customer Service department to request the required paperwork to complete the process.

KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I was contacted by someone named [redacted] claiming to be an employee of Kia Motors Finance. This person was looking for my brother in law, who I do not associate with. I asked repetitively how my phone number was obtained. After several minutes of trying to ignore me, she finally stated that "people can get phone numbers".

I'm not sure this woman even worked for Kia, but if she does, this behavior is an incredibly unprofessional. The number that called me was 714-369-1890.