Kia Motors Finance

Leased a new Kia Forte and turned it in a month before the lease was up. The mileage was far below average and I left in my Weathertech floor mats and the bug shield I purchased. I received a bill for over $700. $400 was a charged to me for not buying another KIA. I would have purchased another KIA if the one I leased was a better car. It shut off on my wife twice, the seats wouldn't go down, it coasted down hills while in park and the window got stuck in the winter. So, KIA is telling me "We sold you a piece of crap now give us $400 because you aren't buying another one". The other $300 was to fix some scratches under the front bumper. The only reason that front bumper was scratched was because the car coasted into a curb in a parking lot.. I tried talking to the people there and was never treated so rudely by a car company. I went back to Honda and will stick with them.

Filed bankruptcy in 2013 and reaffirmed the loan. now its 2017 and all the sudden my account is locked and I cannot view my payments or loan balance for 6 months now and every time I call they claim they will fix it but here I am again with no way to view anything even though I'm paying payments. very unprofessional and aggravating to say the least. Plus is you visit the website the bankruptcy number claims you can go to it does not recognize my vin number or my account number

Review: I have relocated from Texas to Colorado and requested my title to be transferred on July 1, 2014 and it is now October 6, 2014 without a transfer of title. I have been unable to drive my car during this time as the title is still not transferred. I call multiple times a week and get different answers from every customer service representative. I have paid my monthly payments on time during this time, yet I cannot drive the vehicle. The reasoning that I get is that the title department is behind and they process requests as received. How can a business operate in this fashion? I have done everything on my end as requested in writing from Kia, yet they have failed to uphold their end. I would like to get this resolved immediately as the car does me no service. I love my Kia, but have been very disappointed with the customer service that has been provided.Desired Settlement: I would like to get my title transfer expedited and need additional assistance. I have paid my monthly payments during this time, but am unable to drive my vehicle. Can I receive a refund of my monthly payments since Kia has not been able to provide a title transfer in a timely manner? This is beyond my control and I have done everything on my end to provide all documentation.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I bought a 2013 KIA OPTIMA EX on September 21, 2013 and just traded this car in for a 2014 KIA OPTIMA Hybrid EX. I got a call from the dealer about a paper needing to be signed. When I get there, the finance man tells me that there is an issue. He forces me to re-sign the paper work with a new contract at a higher lease price. The dealer said I was approved and ten days later I am told I am not approved. When I bought my 2013 model last year, I also received a phone call from the leasing company that I was not approved after they had said I was at the dealership. This is unacceptable tactics to force a consumer to pay more for a car purchase.Desired Settlement: I want KIA to honor the contact that I signed on August 20th for the purchase of my car with the original lease payment of $616 which includes GAP insurance.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: On Sept. 14, 2013, I leased my first new car for graduate school and work. It is a Kia Forte. For insurance purposes, my mother co-signed the lease.The first payment was made by Motion Kia and I was told I would get a statement in a few weeks. I did get a statement about 3 weeks later and my payment due amount was incorrect. I called Customer Service ###-###-#### right away. They looked up my lease and said a new payment letter would be sent out for the right amount. About a week later, I received 2 payment statements - 1 in my name and 1 in my mom's name. I promptly took the statement and paid my first payment for $139 online for the month of October, 2013. A few weeks later, I received 2 more monthly statements. It said I still owed October's payment and now November's payment was due. The other statement - also in my name - said my Oct. payment was paid. I then started receiving calls and letters from a collection agency. I called Kia customer service and got a woman who said there was a mistake and would take care of it. I got another collection call. I called Kia and spoke to "[redacted]". He said he would personally take care of this and call me back. Well... no phone call. I called again and asked for a supervisor the 2nd week of November. I spoke to [redacted] in customer Service. He assured me this would be taken care of within a few days and I would not hear from any collection agency. 2 days later another letter and a phone call came. My mom was home from work and called [redacted] - Finance Dealer at Kia Motion in [redacted].###-###-####. He said he couldn't help and gave her a # for Kia Credit. She spoke to [redacted] in Ga. He said I have 2 accounts and thought we had 2 cars. Said he would fix this. I never heard from him. On November 11, I got another letter and call from collection agency. I don't know what to do!!!!! My credit rating is going to be shot. I have been in touch once again with [redacted] and [redacted]. Both have assured me one account will be closed. I will NEVER lease again

Product_Or_Service: Kia Forte car

Account_Number: 1[redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like for one of the Kia accounts to be closed. I only have ONE car and should only have ONE account. Everyone keeps telling me they will fix this and it never happens. I have paid my bill, but am getting hassled from a collection agency. I want my credit rating not to be affected by Kia's mistake. Nobody has taken responsibility for this. Instead of being told they will call me back, I want someone from Kia to all and tell me this whole

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The customer’s account had been rebooked and assigned a new account number. The account number the customer references in his complaint has been closed.

At no time has the customer been reported negatively to the credit bureaus and only the new account has been reported.

KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Review: I purchased a 2015 KIA Sorento On May 4, 2014 with an interest rate of 7.19% somehow my interest rate went to 5.39% without notice of action. I never thought this was going to cause me so much trouble until my car got total loss. My vehicle was total loss back in September 23, 2016, at first everything was smooth until I got to GAP Insurance. They need a letter stating my interest rate was lowered to a 5.39% because even if my payments where on time it was less than what the contract stated. I have been contacting KIA MOTOR FINANCE since then requesting for the copy of the contract, or a copy of an Adjustment Letter. I was informed by a representative that somehow they do not have none of those documents and the Only persons that will have such documentation will be the dealership which I though twas odd since they where the Finance Company. I walked in to the dealership this morning and was informed by Albert that there was Only one contract under my vehicle and any issues had to be solved by KIA. I have been on the line trying to get in contact with the finance company for more than 2 hours and nothing seem to be cleat to them. My credit went down the road and I have been making payment on a vehicle that I don't have. Costumer service don't seem to know what they are doing I was just told by one of the CSR that there is nothing on my account that shows my rate to be lowered but some miraculously way it was. I will not be able to get GAP insurance to pay off the rest of the Loan without the letter, and despite all the calls I've made to KMFUSA costumer service and its supervisors seem to be so loss, to conclude this matter I got off the line after 2:30 hour with no resolution. They don't have any documents showing my interest rate was lowered and no explanation has been given to me. Its been such a nightmare dealing with such misfortune situation.Desired Settlement: My desire if for KMFUSA to refund me the payments I 've made since September since its money that I paid for a car I don't longer own.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I scheduled a payment ( due date 12/28) on 12/26 on the website. I forgot that I had already scheduled a payment and quickly tried to change this on 12/26. There was NO option to do so on the website so I called. they were closed until 12/29. I finally called after being on hold and they told me they cannot reverse this. It took 30 seconds to make the payment yet they can't reverse it until at least 15 business days. I need that money to pay other bills. yes I made an error but the website stinks in that I could not adjust a payment before the post date and they have no customer service on weekends. the guy on the phone ( [redacted]) was so rude when I said I wanted to end my l;ease...told me to go to the dealership , said have a nice day and hung up...Desired Settlement: $195 back in my bank account at once!

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: Kia motors finance has made threatening phone calls over the last two days claiming they've not received my April 2014 payment. These calls were made to my wife, the account holder.Despite advising them that a payment was made and posted on March 28, 2914, well before the payment deadline, they advise that they have no record of receiving payment, despite receiving a payment on the same account in the middle of March. During these calls, they were rude, argumentative, and disrespectful.At Kia's request, I provided a copy of my banking statement showing the cleared payment to Kia Motors Finance/Hyundai, which was not well received by them. They received the document, but explained during a phone call on April 18, that more specific information was now needed.I phoned my bank and advised them that Kia claims the payment wasn't received. My bank has agreed to contact Kia to provide proof of payment.Kia advises that this matter will be turned over to collections if not settled in the next several days, which will negatively impact my wife's credit score.Desired Settlement: I demand the following upon confirmation that this issue is not my fault:1. A written apology letter to my wife for the collection phone calls and reasserting Kia's fondness in having her as a loyal customer.2. A written apology to me for wasting my time, arguing with me on the phone, and doubting that I made my payment despite complying with their request to provide proof.3. Written confirmation that this issue will not affect my wife's credit rating nor her status with her loan.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Unfortunately, Mr. [redacted] is not our customer and as such, we are not able to provide a detailed response. We will, however, have a supervisor reach out to our customer to ensure their needs are met.

KMF would like to thank the Mr. [redacted] for taking the time to contact us. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I reject the business' response on the grounds that I've been given permission to discuss this account with Kia by the account holder. This permission was given on record over the telephone last week. If Kia wishes to close this complaint, that's fine but my original required actions will be submitted under a separate complaint by the account holder. I will accept no business response that does not comply with the requests that were made under the original complaint. I demand separate apologies to the account holder and me, along with confirmation that the account holder's credit will not be impacted by Kia's error.]

Regards,

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Mr. [redacted] spoke with a representative on 4/21/14 who was able to verify him with the information previously provided by the customer. At that time, he was provided an update on the account.

HMF would like to thank the Mr. [redacted] for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should Mr. [redacted] require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Review: I purchased a KIA Sportage from Lanham KIA Dealer.

Thirty days later, I re-financed my vehicle with [redacted]. This was back in July of 2015. The KIA Finance Department at the dealership, cashed the check and kept the money and did not forward the funds to the KIA Motors Finance. Once I sent KIA Motors Finance a copy of the receipt of payment, the KIA dealership finance department sent me a check in the mail with [redacted] name on it. Basically sending me back a check I already submitted as a pay-off. Meanwhile – in [redacted] system, the check was showing as cashed (this was back in November). KIA received a TEN DAY pay-off from [redacted] and they owe me money from that TEN DAY pay-off not including pain and suffering.

Both the Lanham KIA and KIA Motors are not honest and upfront businesses. This issue is still going on today and I’m tired. The Revdex.com is my last resort.

KIA Motors Finance still has a balance due on the account (Acct #[redacted]) and will not release the lien to the vehicle to [redacted].

I have been suffering mentally with this issue with them for six months. I would like an apology and I want to be compensated for my hardship.Desired Settlement: Refund (100 dollars for every month I have to put up with this - six months and counting)

Billing Adjustment

An explanation as to why Lanham KIA did this in first place. Why would you hold someones money? Especially when you know its not yours.

Business

Response:

At Kia Motors

Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our

attention and allowing us the opportunity to investigate and respond to this

complaint.

The customer is complaining

regarding an issue with Lanham Kia (not KMF) where they were sent a check in

error by Navy Federal Credit Union and cashed it. This caused the customer to have a delay in

completing the payoff of her loan with KMF.

It appears the dealership

has now issued a refund of the check to the appropriate party.

KMF has received funds to

close the customer’s account and has backdated the check to the 10-day payoff

the customer refers to in her complaint.

There is an overpayment refund of $70.83, scheduled to be mailed to the

customer.

KMF would like

to thank the customer for taking the time to contact us. We are committed to providing our customers

with excellent service and their satisfaction is important to us.

Should the

customer require any additional assistance, she may contact a Customer Service

supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Review: I leased a 2013 KIA Optima from a local dealer in Chandler AZ the lease was handled by KIA Motors Finance in Fountain Valley CA. At the end of June 2015 I turned in the leased car with 28,000 miles, 7,000 miles shy of the allowed 35,000 miles. I purchased a KIA Sorento from the same Chandler dealership that I leased the Optima from. At the time of purchase I told them I had one more payment to make which I made before the due date of the last payment. I was told by the dealership that there would be no termination fees on the leased vehicle. This is my third KIA vehicle in the last 3 years and I have had no complaints no late payments nothing. On August 11th 2015 I received a bill from KIA Finance for 431.20 for early termination liability. I called KIA Finance August 13,2015 and spoke with a very rude customer service representative explained my situation and was told that the only way I could have avoided this termination fee was to finance my new vehicle through KIA Finance I told the person on the phone the KIA dealership in Chandler AZ handled the financing and they did not use KIA Finance. She told me I owe them the 431.20 and that is final. At no time was I told that I would have to pay this fee if I didn't use KIA Finance this is nothing short of a scam in my eyes.Desired Settlement: Because I was dealing with KIA all along I feel that this amount 431.20 is not due and should be waived

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: My car was in an accident, I recieved a check form my insurance co., for repairs in my name and KIA. I called KIA was told to send them the check, the estimate from insurance company and the invoice from the repair shop, with my account number on it, I did, I followed up after they received the check, proof of mailing, was told allow 3 days to process, said OK, waited until 5 days, then called and was told same story, well now my car is ready and I have no money to get it out of the shop, I spoke to [redacted] a manger at KIA he to was clueless and told me wait until Monday, its Monday he does not return any of my calls and I contacted KIA Motors again and asked of update and they are clueless, I explained you guys should have to pay a late payment for not doing your job, they inclined I have a loan with them not the other way around, I explained, I loaned you my insurance check and you lost it, you need to take some accountability, they said we are sorry thats it, I cant get my car and Im still having to pay for it, and there the ones holding up the process. They cannot find the check and seem to have lost it and it will take anotehr week to get a new checks been without my car for a month.

Product_Or_Service: KIA

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

They need to send me a check for the one they lost and let them work it out with the insurance company, I need this check back ASAP, and also refund me money back since I cannot drive a car I have to still make payments on to Kia Motors.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The check was not lost, but in transit between KMF locations. The amount of the check was $5230.91, not $17000.00 as indicated in the complaint. We have endorsed the check to the repair shop and mailed it to them on 4/8/14.

KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Review: Dear Sir or Madam:

I am writing to dispute the following information in my file. The item I dispute also are encircled on the attached copy of the report I received.

The item Kia Motor Finance Account [redacted] for 2014 Kia Soul Vin#[redacted] is showing on my credit report as being over 86 days past due without a payment or payments and the information is inaccurate and has not been updated . The information is inaccurate because , the vehicle was totaled on July 24, 2015 and my insurance company Allstate has paid the following payments; September 15, 2015 $11,488.00 and on September 13,2015 $1,236.58. Kia Motor Finance has not reported the payments to any credit reporting agencies and my FICO score is suffering drastically because of it.Desired Settlement: I am requesting that the item be updated to the correct balance left owing on the account , the over 86 days past due be removed from the file and the last payments that were made to the account reflect on the credit file as well.

Business

Response:

At Kia Motors

Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our

attention and allowing us the opportunity to investigate and respond to this

complaint.

Any payments received from

the customer in September would be reported to the credit bureaus in

October. The same applies for any

correction to the balance being owed. Once

that information is provided to the bureaus, each bureau then has their own

timeframe for updating their customer records.

KMF would like

to thank the customer for taking the time to contact us. We are committed to providing our customers

with excellent service and their satisfaction is important to us.

Should the

customer require any additional assistance, she may contact a Customer Service

supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Review: We leased a Kia Soul from Lash Kia of White Plains, NY on 2/18/2012. A few months later, it came to be known that the KIA miles per gallon claims were false. We leased this car primarily because of the high mpg claims and had intentions of purchasing at lease end. As a result of the false claims by Kia, there is no way we would purchase the vehicle. We were never told by Lash Kia that there would be an end of lease fee of $400, possibly because we led the salesperson to believe that we would purchase the vehicle at lease end. We were also told by the salesperson to take the 12,000 mile lease option if we intend to purchase because if we go over 12,000 we would not have to pay if we buy the car. Now that the lease is coming to an end, we are over the mileage by several thousand as expected, and cannot possibly buy the car because of the false mpg claims presented to us when we bought the car. As a result we will be stuck with hundreds of dollars in fees BECAUSE OF KIA'S FALSE CLAIMS. I called and asked them to waive the fees given the circumstances. They will not because I signed the agreement. I SIGNED THE AGREEMENT BASED ON THE FALSE CLAIMS MADE BY KIA. They claim they give mpg reimbursement which is true, but 1) it does not cover the true cost of gasoline and 2) it does not help people who intended to buy the cars at lease end. Kia needs to take responsibility for their lies and/or mistake and waive the lease end fees. There is no other reasonable alternative.Desired Settlement: Lease end fees waiver

Business

Response:

In reference to your concerns regarding the mileage at

lease turn in, please contact Kia Motors Finance at [redacted].

In reference to the fuel economy adjustment program,

the reimbursement amount will be calculated using the average fuel price as published

by the U.S. Energy Information Administration in your area plus an additional

15% allowance. Fuel price reimbursement rates will be updated monthly based

upon a rolling 12 month average.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I spoke to Kia and it was a waste of time. The only thing they will say I "You have to pay". I must reiterate that we were given information about the car when we leased it that was later revealed to be false by Kia. As a result, we do not want to buy it at lease end. We feel strongly that we should not be liable for the lease end fees/excess mileage given the situation. Kia states that we signed the paperwork with respect to the fees. Yes we did but we signed paperwork based on false claims.The mileage reimbursement program is not a satisfactory solution - it is MUCH too much work to get a small reimbursement that does not nearly cover the extra cost in gas, and is in the form of a difficult to use gift card, not cash.

I am deeply disturbed that Kia would try to squeeze even more out of a consumer that was wronged by them in the transaction.

Review: I had paid off my car July 20th 2014 and did an over pay on payoff of vechile.. called and they said they would send me the refund check with in a week.. called back got another person, said sorry its always 30days for refunds.. talked to major, he hung up on me.. called back on day 35 for refund, still no check in the mail, called Kia , said as of today august 27th, just got notice of check being issued. it can take up to two more weeks before they mail check to me and the allow 5days later for me to get the check.. everytime I call , I get new answer about the money that is owed me. I traded this car in 45days ago, got new car, have another car payment due, needed this money to pay this payment.. I called back tried to talk to mananger, he said all I can say is it is in process and it will be issued when they issue it, and my answer will not change, that's all I can say.. I am so upset, this company from day one has given me the run around. I am owed this money, I know it doesn't take 45days and now longer to get a check, I do this for a living cut checks to the banks and people it takes me a week maybe and mail it out.. I will continue to tell people that Kia sucks, and that I will never do bisnuess with them ever again! They owe me $1450.00 this is a lot of money! Please get this to the right person to handle the back and forth I have had with Kia! THANK YOU!

Product_Or_Service: PAY OFF OF CAR

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I WANT THE MONEY THEY OWE ME! $1450.00 FOR OVER PAYMENT .

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I had leased a car through Kia and set up automatic payments and reached the end of the lease. However, Kia took one additional auto payment though the lease was listed as complete. Coincidentally, I received a bill for end of lease charges which Kia then took from the wrongfully charged lease payment and advised they would send the balance via check within 30 days.

I believe this is a misleading and potentially illegal billing practice and prevents the ability to dispute charges because they have taken the money without permission and not for its original intent. They also are not returning the overpay within a reasonable manner. leaving me with two car payments for one month.Desired Settlement: Discontinuation of this practice and faster remittance of money

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: On October 2015 I returned Kia Finance my 2013 Kia optima. With Toyota paying them $3224.00 for the rest of my pay off of my lease on January 2016 Kia finance also received another payment for another 2 thousand dollars according to there customer service reps. I have spoke to several reps and they are telling me I owe them more money for ware and tear and excess mileage and early termination fee totaling to $1490.52. Which they are adding that I owe them they sold my vehicle for 12,500.00 and on the note that they sent me it clearly says that if the vehicle is valued at more then I do not owe anything on this vehicle. And Kelly blue book the price of the vehicle is more than what they sold it for in auction. However when Kia took my vehicle in they did not send me a inspection report.Desired Settlement: I would like Kia to erase this balance as I do not owe them anything and they have the vehicle. The customer service reps are very rude and laugh when you are talking to them. I feel uncomfortable calling them and talking to them.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The customer terminated her lease early and was thus subject to the Early Termination Liability clause in her contract.

We have previously discussed the customer’s invoice and have offered to both provide a discount and a payment plan.

KMF would like to thank the customer for taking the time to contact us.

Should the customer require any additional assistance, she may contact a Customer Service supervisor at [redacted], Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Business

Response:

Unfortunately, it does not appear that the customer has provided any additional information, only that they rejected our response.

Should the customer and additional information or require any additional assistance, she may contact a Customer Service supervisor at [redacted], Monday-Friday, 8AM-9PM EST.

Review: In February Kia sent me a deal to turn in my 2012 optima early if I got a new lease. So I did. From the 2012 to the 2015 optima limited. Everything seemed ok but a few months later I got a bill and said I turned my lease in early. After calling Kia Finance andSeelye Kia of Kalamazoo, there were a couple mistakes one by finance, one by the dealer. I got the email from the dealer saying all was ok. I needed to secure a loan for my daughter to get a lawyer in September, I called and was turned down because my credit rating - which should be 800.. was not 700 or less. I never received a single letter from Kia, Kia finance, or the dealership but there was 760 dollars left on the kia 2012 optima. I called finance and the dealer AGAIN.. they again said it was their mistake and they took the time and are clearing it out. In 2 more weeks I can call a number and get a code from kia finance to remove the bad credit info from my account!!! I called customer relations at Kia expecting someone to realize what they've done. [redacted], a manager didn't seem all that phased they ruined a good customers credit. No one offered me anything except more work!Desired Settlement: I want someone higher up at kia to call me and apologize and tell me this won't happen again ever to anyone. Your credit rating is VERY important and ruining it because of blatant mistakes and hiccups can't happen!!! I want to know how this happened to me without even being contacted... and I'd like someone to understand the harm and damage they've caused me and my family!!!!

Business

Response:

At Kia Motors

Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our

attention and allowing us the opportunity to investigate and respond to this

complaint.

The dealership in question contacted KMF on 9/24/15 to

advise they would be sending in the amount to satisfy the customer’s

obligations. On 10/4/2015, we received

those funds.

KMF will ensure that the customer’s credit reporting for

their account does not have any negative marks as a result of these

delays. We have sent an update to

Equifax, Experian and TransUnion to ensure the account has not been reported negatively after the maturity date of his lease. Please allow 10 business days for the updates

to be reflected on the customer’s reports.

If after that time, should the customer still have a credit report indicating

otherwise, please provide the name of the credit reporting company and we will

send an update reflecting all payments as being made on time.

KMF would like

to thank the customer for taking the time to contact us. We are committed to providing our customers

with excellent service and their satisfaction is important to us. Without customers like this, holding us to

the highest level of customer service, we would not recognize where we have the

opportunity to improve our processes.

Again, we sincerely apologize for any inconvenience the customer may

have experienced and we will strive to improve our service in the future.

Should the

customer require any additional assistance, he may contact a Customer Service

supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I appreciate them putting things back to way it SHOULD be. But it doesn't help that it's already caused me stress and issues. I requested someone hire up in both KIA and Kia finance to call me. I should be able to let them have an ear full of what they've DONE to me and my family by this mistake. In the end, the first time you sent me a bill was a mistake, understandable.. but after that was supposed to be cleared up it not only stayed it escalated and caused me damage.[redacted]

Business

Response:

At Kia Motors

Finance (KMF) our customer satisfaction is very important to us. Per our original response, the dealership in

question sent in the remaining funds required to close out the customer’s

account. Should the customer wish to

provide them feedback on their process, he may contact them directly.

Should the

customer require any additional assistance from KMF, he may contact a Customer

Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Review: I recently traded a vehicle in on a new vehicle. The payoff on my trade in was in excess of the payoff amount and I am due a refund of $2400.11. I have been trying to get this refund processed for 12 weeks to no avail. I have contacted customer service on 4 different occasions discussing this issue with 2 different supervisors who have both said that they are not getting responses to their email to accounts payable. There is no question that Kia owes me the money but no one can get me a date of when I should receive the refund. 12 weeks is a long time to process a refund and 4 phone calls is too much time to try to resolve this issue.Desired Settlement: I would like Kia to refund me the money they owe me. I have financed 3 cars through this company and feel that my loyalty is not at all valued at this company. I have never been late on a payment and have never had any issues with any of my accounts.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I leased a new Kia Forte in 2011. At the end of my lease, I decided to buy the car instead of returning it to the dealer or trading in for a new one. I sent in my buyout check, which cleared my bank on June 17th. Today is August 19th, and I still do not have my title. That's 9 weeks.

According to the Lease Buyout FAQs and the nice person I spoke to when I inquired about buying out the car, the process should have taken two weeks after Kia Motors Finance (KMF) received my check. I have called numerous times since sending in my check, after that initial two week period, and though everyone I have spoken to was very nice, no one was able to solve my problem. KMF said they sent me title to me, but it never arrived. When I called at least a week later to find out where my title was, they said that it was returned to them. We triple checked that my address was correct, and it was. At that time, they decided they would resend the title to me. The title never arrived. Incredible frustrated, I went to my dealership to see if they could help, and the only advice they could offer me was to get the title release paperwork so I could get the title myself from the DMV. So I called KMF again to ask if they could send me the release, which they did. I received the release only to find out that getting the title from the DMV would take 5 weeks and $77 to get my title to me. At 9 weeks already, I could not wait 5 more weeks to get my title, so I called KMF again to see if they could fix this problem once and for all. KMF told me since my title was lost in snail mail world, they would have to order a new title for me, which would ALSO take 5 weeks and $77. Though I asked for my title to be overnighted or FedExed to me on at least two of these calls, no one could make that happen.

It is entirely unacceptable to have paid a LOT of money and have nothing to show for it. I should have had my title weeks ago.Desired Settlement: All I want is to have my car title overnighted to me. Please, just finish the job.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: Kia Motors is charging me $626 for a fee which they claim is due to me filing for bankruptcy. I have continued to make payments and this reinstatement fee is not part of any agreement that I have signed with them.

Product_Or_Service: Financing

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

A credit of $626 applied to my account to offset the $626 charge.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.