Kia Motors Finance

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer created an automatic schedule via our website on 4/26/2016, to be...

processed on the 20th of each month to beginning on 5/20/2016. Their payment due date was the 6th of each month.
As such the customer’s monthly payments in May and June 2016 were due on the 6th of each month and accrued a late fee as they were not paid until the 20th per the automatic payment schedule they created.
On 6/29/2016, the customer submitted a due date change request to change their due date to the 20th of each month.
The payments received on 5/20/16 and 6/20/16, have been returned by the customer’s bank for insufficient funds, resulting in additional fees. Additionally, as a result, the customer will not have access to online payments for 90 days from the last returned item.
The two late charges for May and June 2016 have been waived as a courtesy to the customer.
All other late fees and NSF fees have been deemed valid and will not be removed.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
In order to assist with the request, please provide the phone number that is being...

called.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at [redacted], Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer’s title was mailed to him on 1/23/2015.  Additionally, the...

notarized documents the customer refers to having in his possession are lien releases.  A notarized lien release will be accepted by the DMV or dealership as satisfaction of the lien once held by KMF.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at [redacted], Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
Unfortunately, the complainant is not an account holder and due to privacy...

coincerns we cannot respond to their complaint specifically. We would encourage the complainant to have our customer contact our Customer Service Department at 1-866-331-5632.
KMF would like to thank the complainant for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have verified with Equifax, Experian and TransUnion that none show the...

customer as having a payment reported as 60+ days delinquent.  A letter advising the customer that their account is current has been provided to them.
KMF would like to thank the customer for taking the time to contact us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer’s request has been processed.  The required paperwork was...

delivered to the Colorado DMV on 10/10/2014, [redacted]
There was a delay due to having to request a paper title from the state of Texas (Texas is an electronic title state).
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The original invoice sent to the customer reflected a total amount due of...

$4,228.27. The $400.00 disposition fee and its applicable sales tax have been removed from this invoice, leaving the customer a remaining balance of $3,804.27. To date KMF has received a payment $3,628.27 that has been applied to the customer’s total balance leaving a remainder of $176.00.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
From where is the title supposed to be received as I believe a lending institution, such as KMF, would be in ownership of the title in which they have loaned money? I have called that customer service number many times and have been told many different stories, in regards to the location of our title, including that the title can not be found by KMF. Dealerships are required to produce a title within 30 days of a sale. We are currently over 60 days, and I'm being told that when KMF receives the title, they will send it to the credit union that no longer holds the lein as of December 16th?I am aware of state sales tax and how it works. Kia never disclosed that this would have to be paid AGAIN upon buyout, when we already paid it once at the beginning of our lease.The business's response is just another example of how poor the customer service is with this company, and the overall experience has been with them. It has all been very frustrating and disgraceful.  If nothing else, Kia owes us a reimbursement of $125 we had to pay for and expedited duplicate title to replace the one they have lost. 
Regards,
[redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
Upon review of the customer’s concern, we have reissued the refund in question...

via currier service requiring proof of delivery to the customer.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

At Kia Motors
Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our
attention and allowing us the opportunity to investigate and respond to this
complaint.
A copy of the title was
mailed to the customer’s business address per his request via FedEx on 9/23/15.
KMF would like
to thank the customer for taking the time to contact us.  We are committed to providing our customers
with excellent service and their satisfaction is important to us.  Without customers like this, holding us to
the highest level of customer service, we would not recognize where we have the
opportunity to improve our processes. 
Again, we sincerely apologize for any inconvenience the customer may
have experienced and we will strive to improve our service in the future.
Should the
customer require any additional assistance, he may contact a Customer Service
supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

A refund check was cut and mailed to the customer on 3/23/2016.  He should receive it shortly.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We apologize for any issue the customer may have had with our website.  KMF...

has a team dedicated to ensure it is available to our customers other than scheduled outages for maintenance.  Our customers are able to contact us via phone only during business hours.
It does not appear the customer has made a payment since this issue and as such has not paid a fee for doing so.  To avoid the fee associated with making a payment with a live agent, the customer can mail in their payment.  The mailing address is on their monthly statement as well as our website.  For future reference, that address is:
Kia Motors Finance
PO Box 650805
Dallas, TX 75265-0805
 
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their explanation is incorrect.  The payoff quoted to me DID NOT include a repo fee, as seen in the attachment that I originally provided.  I am providing that attachment again to support my claim.  After I was given a payoff amount and sent that amount to them, the repo fee was added plus interest.  At the end of January I was FORCED to pay this repo fee because it was the only way for me to get them to release my title.  I have provided attachments to back up my claim in my original filing.  Furthermore, KIA Motor Finance made it clear to me that I would pay this fee or I would not get the title to this car.  Since this fee was extorted from me I expect a refund.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. That is the same response I received back in June when I first contacted them regarding the property tax issue.  The car was in my possession for 5 months of the year, not 12 and as soon as KIA contacted the City of Chesapeake and provided them the receipt that I turned in the car, they should have gotten an adjusted bill. I have called KIA over a dozen times regarding this, and have spoken to the City of Chesapeake previously, and it doesn't take this long.  I want KIA to provide you/me with a copy of their correspondence to the City because I do not believe they did it in June, July, August or September.  If they are saying they just now contacted the City, then shame on them because they not only lied to me several times, but they sent my account to a collection agency and now I am being harassed by the agency.  This is UNACCEPTABLE and their customer service is HORRIBLE. I sat on hold many times waiting for someone to help me, even had a rep tell me a supervisor would call me back that day, and I never received a call back.  Even now, I still have not had a supervisor call me back as PROMISED.  I want them to provide me also with a notice that they have taken back the account from collections and that I will no longer be harassed for something I can not control.  I WILL NOT PAY 12 months of property tax for a vehicle I had for 5 months! Thank you for your helpRegards,
[redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have made contact with the complainant and are working to provide a solution to...

ensure he is not contacted at the number provided.
KMF would like to thank the complainant for taking the time to contact us. We are committed to providing excellent service and his satisfaction is important to us.
Should he require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I am still left with no options.  Kia was happy to talk with me for nearly 3 months, and now "my name isn't on the account."  The transfer of equity was apparently complete.  I assume the loan is now in my husband's name, however we don't own the car and can't drive it.  When I ask who's name is on the account, I'm told they can't tell me.  Again, I've paid $1500 towards this car.  I have to believe that my dead father in law is the name on the account.  I cannot reach him at this time.  The numbers you left me to call are the same numbers I have called, now 20 times, with no resolution.  I want to know what to do next.
Regards,
[redacted]

zero communication, refused to pick up the car after a voluntary termination, they left it sat in my driveway for 8 months, then I discovered they'd kept charging me and put a mark on my credit report for being in arrears! they now refuse to talk to me at all and say I have to go through the ombudsman, I will never buy a Kia or Hyundai EVER again and will never deal with their finance company which appears to be Santander.

In my opinion you will be safer using a local loan shark.

I am wanting to file a class action against KMF for false credit reporting practices. If you are interested in joining please email me at cbell2467 at gmail dot com

Kia Motors Finance - I leased a car with them in 2014 in the state of Florida. I moved to the state of New York in 2016 and was required to pay the remaining sales tax on the vehicle. I was then transferred back to Florida. I spoke with the DMV here in Florida and was advised that with proof of payment of the sales tax to New York I am not responsible for paying it in Florida. I advised Kia of this, even sent the documentation from the state and they are still taking over $20 a month out for sales tax. This has resulted in late fees and many calls to try and resolve it.

While this is going on Hurricane Irma hit Florida. I was offered a waiver of two payments while cleanup from the hurricane occurred. I started getting threatening calls about repossession even though there should not have been a past due payment if those payments were waived until the end of the lease and I had not been charged the sales tax.

Requested Resolution: Credit the sales tax that should not have been collected, and waive those two payments until the end of the lease period.