Kia Motors Finance

Review: I called and talked to a man named Lewis at 10:22 am about a deferment on my car payment for the month of March. He stated that I was approved and he will be sending me paperwork via mail to fill out and send back in. Also stated it w[redacted]d be a $25.00 charge for this. So it was assumed that they were not going to keep calling me and harassing me anymore. I keep getting 2-3 phone calls a day from them and each time I tell them to stop calling me and when I get the paperwork I will send or fax it back. I still have not received the paperwork yet. They will not stop calling me and again I tell them stop it and I am filling a complaint with you and the Revdex.com

Product_Or_Service: Kia [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Stop calling me every day and wait till I get the paperwork and send it back in

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

On 3/26/2014, we spoke with the customer and advised we had not received the necessary paperwork to complete the extension request. The customer then provided the paperwork, and the extension has now been applied to his account.

Collection efforts have ceased.

KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Review: I am adding an addendum to case #[redacted]

Kia Motors Finance indicated they had ordered a new title to replace the one that was lost due to their negligence after I paid off my car loan. The case was closed on 12/23/15. It is now 2/29/16 and I still have NOT received the title to my car. I originally paid off the car in October, 2015.

Since I have still not received the title, I am filing another complaint against Kia Motors Finance. I completed my contractual obligation regarding this loan and they need to provide me with the title to my 2013 Kia Soul. If I could, I would bill them for the 6-8 hours I've spent on the phone with them, filing this complaint, filing the previous complaint, etc.

Please reopen this case number. Kia Motors Finance has not done what they said they would do. So as far as I'm concerned this case is still open.

Thank you.Desired Settlement: I want the title to my car in hand, immediately. I'm tired of being polite about it. The reason I don't have it was because they did not initially mail to me, they mailed to an escrow company. The escrow company mailed it back to Kia Motors Finance, where it was apparently lost. According to Revdex.com.org they ordered a new one, but I still have not received it. I've been trying to get my title from them since 10/2015.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: My problem is that I received a billing statement that I did not owe any money from June. My car was repoed in May and I did not get the car back til the end of May. I was told everything was up to date and that we did not owe a thing. Now I got a July statement stating that I owe Junes payment. I called them about this matter and they stated that there is nothing that they can do. They stated that Capital Hyundai would be the ones to talk to because they took funds out. They took this for the balance of June. Then the founds were reversed. I was not notified. And now they claim I owe moreDesired Settlement: I would like them to fix this matter I should not owe for June only July's payment.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: Supposedly KIA was trying to get a hold of me regarding a bill that I was behind on. To save argument on that issue I do take responsibility for being behind on my bill. Fast forward today is 6/10/2015 a Wednesday a person representing KIA came out to my ill 81 year old father in laws house and took pictures of the car a KIA soul that I was behind on only 2 payments mind you. Also the house, I understand the Car but the house. Now my complaint is the car just so happened to be here because we had just moved here. However the actual address for the car to be garaged is another address. So tell me how in the world does someone have the right to step foot on property and take pictures when they have no right. This is harassment and should not be aloud also trespassing which is against the law.Desired Settlement: I want the name of the person that was on my fathers in laws property and I want the pictures they took to be handed over to me. I will not settle on this matter until that is done I will continue to put in the same complaint till the maximum that I am allowed.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: Kia Motor finance uses Payconnexion.com which is run by JP Morgan Chase for their auto enrolled payment options, it's the only way to modify payments or make a one time payment online through Kia Motor Finance. I have previously emailed and called Kia within the last month to tell them their website is disabled and that I was having problems with using the service. I do not get paper statements and use this solely to manage my payments. I lost my wallet while Christmas shopping on a Friday night a couple weeks before Christmas and had to suspend all auto debit transactions by request of my bank because there was a freeze on my account so I could try to find it before replacing all my credit cards, checks and checking account information. Kia has no emergency after hours customer assistance, nor do they have weekend hours for customer service. My hands were tired for the entire weekend because I couldn't reach a single person at Kia Motor Finance, nor access the payconnexion website. I felt completely helpless and that my finances were being held hostage. I tried to call that Monday and set up a payment over the phone and they want to charge me $7 to pay over the phone, when I would normally use their website and not get charged to pay the bill I'm already paying in the first place....this auto pay site has been down for well over a month now which means if anyone needs to pay over the phone or make changes, they are charged despite having sent email and phone correspondence stating their website is not working properly.Desired Settlement: Just making people aware that it seems scamming to not fix their auto pay website knowing that they charge people to pay over the phone when they are well aware their website is not functioning properly.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: My vehicle was traded in on sept 30, 2014 and payed in full by my dealership however the finance company will not close my account and tells me that my payment is 43 days past due. They also continue to bill me for additional payments.Desired Settlement: Close my account and preserve my perfect credit rating.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. A check, in the amount of $4500.00, was received on 11/10/2014 and posted to the customer’s account. That left a balance of $18.86 remaining on the customer’s account, which we are waiving as a courtesy. Should the customer require any additional assistance, she may contact a Customer Service supervisor at [redacted] Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I will also contest any negative rating on my credit report.

Regards,

Consumer

Response:

I thought this complaint was resolved until I and my cobuyer each recieved a dunning letter on November 22, 2014. The letter is dated Nov 17 a full week after this company claimed to gave recieved a check.

Review: I leased a 2011 Kia Optima and decided to buy out the lease prior to the lease end which would have been in July 2014. On 5/4/2014 the pay off payment was posted to my account. I never received the actual Title until May 27, 2014 after having to call several times to find out where the title was. There was a letter on May 27, 2014 and a Bill of Sale with the Title stating that I needed to immediately the transfer ownership of the vehicle into my name at the Title Bureau. I went to the Title Bureau the next day to transfer the title to the Kia into my name and was told I needed to pay the sales taxes for the State of Ohio in the amount of $844.70. I thought that the sales taxes were included in the pay off and the check would have been included with the Title, which they were not. The Title Bureau did not take personal checks. They did take credit cards but they charge a service fee for the use of the credit card. I had to pay an additional $35.79 for the $844.70 sales tax amount. As you can imagine I was pretty surprised.

After I left the Title Bureau I called Kia to find out why a check was not issued for the sales tax when I paid the vehicle off. I was told that a sales tax check was being sent to me by Fed Ex and the it was Payable to the Clerk of Courts. The Representative said the check was sent by Fed Ex on May 23, 2014. This was May 28, 2014 and a check still had not arrived by Fed Ex. I called Kia Customer Service again to see if I could get a tracking number on the Fed Ex since I still had not received the check and knew the check would need to be returned since I had now paid the sales tax out of my own money. They were not able to give me a tracking number. On May 29, 2014, I received the check by regular US Mail. I was completely irritated by this point with Kia. I called to find out exactly where I needed to return to the check to and where I needed to send the copies of my receipts from the Clerk of Courts and I sent everything out by Certified Mail Return Receipt Requested on May 30, 2014. It was received and signed for on June 2, 2014. I have continued to call and email Kia everyday since June 4, 2014. I was first told that I would have the check on June 9, 2014, then it was June 10, 2014, then I was told to give them until June 11, 2014. I called back and said I wanted to speak with the title department regarding this situation and then I had to go through the whole situation all over again. I give them the account number and the account number isn't in the system because the vehicle is paid off. Then I am told that they see all of the notes in the system that I have called EVERYDAY and that when the sales representative receives a response from the Title Department they will call me back. Well of course no one calls me back and so I continue to call them EVERY DAY to find out where the check is. I was told that I would have the check on Wednesday June 18, 2014 and of course I do not have the check.

My credit card is going to coming due and I am going to have to pay the $885.49 for the sales taxes and the fees for using my credit card at the Title Bureau. This is completely unacceptable from Kia. I contacted the dealership I leased the vehicle through by email and they said they were unable to assist me in this matter after providing them with copies of my receipts, letters and check payable to the clerk of courts. As of today, I am still unable to speak with the title department at Kia to find out where the reissued check is payable to me. It has been over 17 days since they received their check back by certified mail. This is so unprofessional. The customer service people at Kia continue to tell me I will have my check on Tuesday, then on Wednesday, then Thursday. When am I going to have this check? [redacted]Desired Settlement: I want a refund of the sales tax I paid to the state of ohio in the amount of $844.70 and the fee for having to use a credit card in the amount of $35.79 for a total of =$880.49. I provided the original receipts in my certified letter to Kia dated 5/30/14 and am able to provide them to the Revdex.com.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: they are reporting on my equifax and on experian as late from october 2015to feburary 2016 as being late and they were not going to report my december payment late due to death in family and ask for january payment extension letter they said they will not give a letter cause north carolina don't require one. even though request for one from supervisor [redacted]. but admittly refuse. they say one thing and do another. they said as long as I made my payment on time they will excuse december.Desired Settlement: correct my report and honor there word. they don't care. I have been a good customer.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I filed for bankruptcy back in July 2015. Kia Motor was notified of my intention to retain the leased Vehicle. Kia motor never made an attempt to send me an reaffirmation agreement. Kia kept my online access to my account open even after my Bankruptcy case was close. Starting the end of December 2015. Kia motor block any online access to my account even though my Fiancee is the primary leased holder also and she didn't file for Bankruptcy. I am having a hard time every time I try to reach Kia Motor Finance, it will take me as much as an hour to ask a question to a live operator and no information is given to us online now.

My payment are taking longer as now I am on mail statement, the ability to make online payment has been taken from us unless we pay a $6.50 fee over the phone.

I feel that we are being penalized for my discharged bankruptcy case. Now that the case is discharged there is no reason why Kia Motor would still refuse to allow me to use my online service. I feel this is a discrimination because of my Bankruptcy.

Now I am encountering late fee as I can't make my payments on line as I did for over a year and never was late.

My Account number is [redacted]Desired Settlement: I like to have access to my online account restore and any late fee waive

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Unfortunately, at this time we are unable to provide the customer access to our website due to the status of his account.

The customer does still have multiple channels to utilize in order to send in his monthly payment. Those include sending in his monthly payments via regular mail, making payment by phone with our agents, or making payment via his bank’s bill pay service (if they provide such a service).

KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY]

Regards,

I have an online account which doesn't give me access to checks. My bank doesn't provide a bill payment option for Kia finance and I tried making payments on the phone to your agents but there is a substantial fee to do it.

Review: We have had Kia vehicles for years and have always been in time with our payments. I am complaining about this because it has happened 2times in the last year, there is no one to talk to us from Kia and it has hurt our credit and caused bounced account.... And we'll might continue until we can talk to someone.

They have taken 2 payments out of 2 different bank accounts and only the boa was authorized. Also, I tried to remove my routing and account numbers from my account online and their system will not allow me to do so. I have since learned giving those numbers out are very risky and seeing that Kia has done this twice to us, I realize it's true.Desired Settlement: I want our usaa bank account credited the overage charges, to not attempt again to take a second payment for the same month and to rid ALL of my personal info on their books ( as far as bank info goes). I will use the bill pay from my bank. I also don't want to wait 3 weeks for a "refund" like the last time. It is Cgristmas, we live meagerly and can't afford for this to happen.

Business

Response:

At Kia Motors

Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our

attention and allowing us the opportunity to investigate and respond to this

complaint.

The customer set up an

automatic payment plan using a [redacted] Savings Bank checking account.

Unfortunately the customer’s 12/1/15 payment did not process successfully due to insufficient

funds. The customer processed a one-time payment from a [redacted] checking account, also on 12/1/15, that processed successfully and posted to the

account.

We have waived the customer’s

late fee as a courtesy.

KMF would like

to thank the customer for taking the time to contact us. We are committed to providing our customers

with excellent service and their satisfaction is important to us. Without customers like this, holding us to

the highest level of customer service, we would not recognize where we have the

opportunity to improve our processes.

Again, we sincerely apologize for any inconvenience the customer may

have experienced and we will strive to improve our service in the future.

Should the

customer require any additional assistance, he may contact a Customer Service

supervisor at [redacted] Monday-Friday, 8AM-9PM EST.

Review: I submitted a credit dispute on October 12 and was told to call back in 30 days. I called back on 10//29 and my dispute was not originally expedited as it was supposed to be. I told the customer support rep that I was purchasing a house soon and a car even sooner. My score dropped by 50 points in a month because of this issue. When I called on 10/29 the rep then expedited but then to call back in a week for a status. I just want them to be empathetic to my situation and get this fixed please. I am not out to get anyone in trouble.Desired Settlement: I want this issue immediately corrected. I cannot wait another possible 30 days or more to have this resolved.

Business

Response:

At Kia Motors

Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our

attention and allowing us the opportunity to investigate and respond to this

complaint.

The customer’s credit dispute has been

responded to. An update has been

provided to [redacted] to remove the negative reporting

for the time period in dispute. The

customer should allow 15 business days for the credit bureaus to update their

records.

KMF would like

to thank the customer for taking the time to contact us. We are committed to providing our customers

with excellent service and their satisfaction is important to us. We sincerely apologize for any inconvenience

the customer may have experienced and we will strive to improve our service in

the future.

Should the

customer require any additional assistance, he may contact a Customer Service

supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Review: PREPAID LEASE, TURNED CAR IN JUNE 29TH WITH 7K LEFT TO DRIVE UNTIL END OF LEASE, AS I HAD TO GET SOMETHING WITH BETTER SEATS FOR A MEDICAL CONDITION MY WIFE HAS, AND NO ONE BROUGHT TO MY ATTENTION THAT I WOULD HAVE TO PAY THE DIFFERENCE OF AN WHOLESALE AUCTION PRICE AND THE RESIDUAL LEFT ON THE CAR. I LEFT THEM WITH $2250.00 AND THOUGHT THAT SHOULD BE FAIR. NOW THEY SAID I WOULD BE CHARGED MORE. THE CAR WAS IN PERFECT CONDITION.Desired Settlement: ACCOUNT PAID IN FULL WITHOUT FURTHER CHARGES

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: It is illegal and ridiculous that KIA MOTORS FINANCE is refusing to collect and receive my payments on line, as I have been doing it for 6 years without any interruption. I have purchased a new KIA car at the Dealer in Victorville, CA 6 years ago and I have been making payments on line until last February 2015 without any problem. My payment was $338.82 per month, for 6 years.This company has an agreement signed in the contract (see copy) that the customer can skip one monthly payment for year, every year. The contract does not say at any moment that I have to pay everything at once, immediately after the 6 years contract is over. I have received an authorization to skip payment as per my request by FAX that I was supposed to sign and send it back to KIA Motors for approval. The approval was done over the phone, every time, and no problem. The favor was not FREE; I was supposed to pay a $25.00 fee for interest, for skipping one payment. See copy of the one page agreement signed every time that I have requested to skip a payment every year. They never said it in writing or over the phone that I have to pay everything in full at the end of my contract, on the contrary the agreement said something like this We are extending your contract since you are requesting to skip one payment. Nobody ever mentioned anything that I have to pay the arrears all at once at the end of the six years contract, during the last SIX years.I was 3 months away from the final monthly payment and these NASTY people have deactivated the connection on the KIA WEBSITE, so I cannot make payments on line like before. I have called on the phone last month on 3/28/15 complainingwhy they have disconnected the LINK that allow me to pay my account on line and they have not answers. They wanted me to pay on the phone by paying $7.50 FEE for that service, which I have refused to pay. I am not late on PAYMENTS. I am not on arrears and these CRAZY people refuse to take my payments on line. The website said these: Your account is not elegible to make one time payment at this time because your account is inactive or you have no more payments remaining. For questions concerning your account, contact (866) 331-5632.I have called that phone to complaint why my account is not activated and they said that there was a problem with the WEBSITE, no with me. This account will be closed next two months on May 30, 2015. I only have a balance of $628.80 to pay my account in full. STOP HARRASING ME WITH LETTERS AND PHONE CALLS EVERY DAY. I was going to buy another NEW car with KIA thinking that I have a good payment record with them, but they just made a big MISTAKE with these illegal collection tactics.

Product_Or_Service: KIA

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

1.- I want KIA MOTORS to "Activate" the LINK that allow me to continue making my last two monthly payments on line. My balance of my account is only about $628.82.2.- My account will be pay in full next two months exactly on May 30, 2015. I will not pay any late fee; my account is not in arrears.3.- TO STOP HARASSING ME WITH LETTERS AND PHONE CALLS EVERY DAY. I was going to buy another NEW car with KIA thinking that I have a good payments reco

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

I would give them zero stars if that were an option. They mistyped my address and my husband's name on some paperwork. When I called to get this fixed, I was able to get the address corrected but they refused to spell my husband's last name correctly unless they talked to him personally even though they have the leasing paperwork right in front of them and can see that his last name and mine are the same. They absolutely refuse to fix their mistake.

The documents they sent me are something they filled out with an incorrect address and incorrect last name and expect me to get it notorized and send back to them, otherwise, I will have to pay taxes on a leased vehicle. I honestly think they did this on purpose hoping that I would not notice, or that the time would be up and I would have to pay the $1500 for the taxes on the car. I can't believe anyone can be that ignorant when typing in names and addresses. The customer service person and supervisor that I talked to just kept saying the same thing about how my husband would have to call and get his name corrected even though they knew it was incorrect and it was their fault. This is ridiculous and there is no reason they could not fix a simple misspelling and send me the correct paperwork.

Of course this is the just one of a number of problems I have had with the financing department and Kia motors. I absolutely will never get another Kia. And I advise anyone thinking of dealing with Kia to seriously investigate other options. I like the car I have but despise the customer service and how they do business. As soon as I can get rid of this leased vehicle, I will, and I will never do business with this company again.

Review: This company has been calling my telephone number [redacted] twice a day for 3 months now. I have called them back on 3 different occasions and explained to them I do not nor have I ever had an account with them. (All recorded calls on my part). Each time they cannot find an account with my phone number or name and have advised me that my phone number is not in their computer system and that there is nothing they can do. Yet the harassing calls continue. They come from 2 verified KIA Motors Finance numbers as follows : [redacted]Desired Settlement: I want these harassing phone calls to stop.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

We have made contact with the complainant and are working to provide a solution to ensure he is not contacted at the number provided.

KMF would like to thank the complainant for taking the time to contact us. We are committed to providing excellent service and his satisfaction is important to us.

Should he require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Although the business has contacted me in an effort to resolve this issue, to this date the issue is on-going and unresolved. I still receive unsolicited telephone calls twice a day. I look forward to a resolution in this matter when possible.

Regards,

Business

Response:

We continue to work with our telecom and system teams to resolve this issue for the complainant and hope for a solution shortly.

KMF would like to thank the complainant for taking the time to contact us. We are committed to providing excellent service and his satisfaction is important to us.

Review: I leased a vehicle with KMF, in July, I continuously keep getting the run around and misinformation from different employees, I am fed up with continuously contacting these people I will NEVER EVER lease another vehicle with Kia finance I am even considering looking at other options to get rid of my lease. These people have yet to report the credit line on my credit report. After being told it will in 30 days, then it takes 90 days, then it will reflect in 7 days it is still NOT yet reported. I will never do business with this company again. They have yet to resolve my SIMPLE request. I am certain someone will do their due diligence if I ever miss a payment to report negative information. This company does not care for consumers. They lack some serious customer service.Desired Settlement: Report to my credit files immediately

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: Kia Motors Finance is reporting to the credit bearaus that I was over 60 days late on my account with them. This is inaccurate information and needs to be cleared with all credit reporting agencies. My loan with Kia was brought out by [redacted] and I began making payments with them. [redacted] had a delay on their end, which caused any delays in making the final payment to close the account with Kia Motor Finance. This is not an error on my end and I should not have a negative impact on my credit report.Desired Settlement: I would like Kia Motor Finance to correct the inaccurate information reported to the credit agencies and the late payments removed from my credit report immediately.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: We were on automatic draft for the car payment and have been so for almost 4 years. Due to an issue in the Kia system, we were dropped from the auto-draft and were not notified. after a month, we noticed the draft not coming out. We called KIA and were told they had the issue but it was still our fault we missed the payment. We made a wire transfer for the missed month and the current month. Despite calling and getting back on auto-draft and paying the two months immediately, they still reported a missed payment to the credit reporting companies. This has negatively impacted our credit and ability to obtain new credit. I was then told by Kia that I had to send my bank statements into them before they would remove the information from my credit. Why should I have to print and mail in my bank statements to them when they clearly can see they did not draft the account due to their issue. I should not have to jump through hoops to clear my credit when this was their issue. They called my phone randomly and never left a message, I never received an email, and according to them they sent out ONE letter to my home which I did not receive. So their system acts up and I get one letter and a hit on our credit report because they had a system error?!?!?! I am floored by their customer service and I am demanding that they remove that information from my credit because as soon as I realized they did not draft I immediately paid May and June's payment by June 28th and my payment was due on the 23rd of each month. I work in collections I know the law and the amount of calls and messages that can be left for collection purposes. If they would have left a message or emailed me I would have paid immediately. I had the money in the account on both days the transaction should have gone through. They failed to draft it it was not our fault. I want my credit fixed immediately and I will not be sending a letter or proof of my bank statement to anyone.Desired Settlement: At a minimum, our credit history should be corrected. We have not missed a payment with KIA or any car payment in the past ever until their system error affected us.

We were denied a certain credit amount for a balance transfer as a direct result of this and now our credit has been impacted significantly due to Kia's misphap

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: My car was totaled by a drunk driver and Nationwide Insurance, which was the other drives Insurance paid Kia Motor Finance off in full for my car on November 28, 2014 and overpaid Kia Motor Finance, but Kia Motor Finance has informed me verbally on the customer service line that a refund check was being mailed to me in the amount of $325.44, which has still not came to me and every time that I call back asking if the check has been mailed today, I spoke with May Operator ID# [redacted], which informed me that a check has not been mailed to me as of yet, but the car has been paid since November 28, 2014. I would like this check mailed to me and expedited accordingly just the same as Kia Motor Finance expected their payments from me, which were always paid on time! Listed below is a screen shot of my account activity showing the pay off date and the difference that is owed back to me!

Account # [redacted] Customer Name [redacted]

Effective Date Transaction Type Balance Amount Transaction Amount Payments Principal Interest Late Fee NSF Other Expense

11/28/2014 Payment Regular $0.00 $11,810.22 $11,810.22 $11,237.18 $247.60 $0.00 $0.00 $0.00 $0.00

11/12/2014 Payment Regular $11,237.18 $418.22 $418.22 $418.22 $0.00 $0.00 $0.00 $0.00 $0.00Desired Settlement: I just want Kia Motor Finance to expedite the refund check accordingly considering they have been sitting on a refund that is due to me ever since November 28, 2014 and today is December 16, 2014!

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: February 14.2014

Pittsburgh.PA 25229

To Whom It May Concern:

In May of 2014 I co-signed for my granddaughter to purchase a Kia Rio Automobile.The

address is Hyundai Motor Finance. [redacted] Dallas Texas. I did not sign up to

make the payment if my granddaughter was behind in her payment. For 3 months this

company has been calling me two or three times and day to make payment if she was

behind in payments. This is harassment.

When I talked to this company they told me they were calling me because I was the

primary singer and they could not change it. I am ninety years of age and I could fall

trying to answer the phone.

I am notifying the Better Business and the Attorney General of this harassment.

Thank you for your attention to this matter.

Pittsburgh. PA 15229Desired Settlement: Unspecified

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The customer entered into a joint contractual agreement where she is equally responsible for payments as the other party on the loan.

Our collection department adheres to the Fair Debt Collection Practices Act when attempting to collect a debt.

KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.