Kincade Dental Group PA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Ashley offered to give me 20% of the original purchase price on account, or 35% off a new pirchase. We declined their offer because we feel it is inadequate to resolve the issue. The couch is basically trash now (I would be happy to forward a picture to you). I feel the company has failed to stand behind its product, despite the favt that this is clearly a manufacturing defect that has been widely recognized in the Chicagoland area. I would have expected this couch to last me several decades, especially as there are no children or dogs in the house. Perhaps that is why it lasted as long as it did. There is no way for me to replace the couch with either of the offers made, and given the crcumstances, I do not have a lot of confidence in this manufacturer if we were to have any further problems in the future.
Regards,
[redacted]

Good Evening,Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]'s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.After reviewing Ms....

[redacted]'s situation I show the store had issued $200.00 in gift cards for the frustration with the account on 4/20/17. I am also attaching the purchase history showing just the single purchase under her information she provided.Regards,Ashley Furniture Industries, Inc.Corporate OfficeLH

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] [redacted]

Good Afternoon -After reviewing the photo with our quality team and the store management team we would like to offer the customer and exchange of the sofa and loveseat.  Mr. [redacted] has scheduled the exchange for August 26, 2017. Regards,Ashley Furniture Industries, Inc.Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After reviewing this customers...

situation I show the customer has received $200.00 in gift cards for the back ordered items. I have worked with the warehouse and currently the tables are scheduled to deliver on Tuesday, January 31,2017.Regards,Ashley Furniture Homestore - Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I received my refund on 12/11/17 and consider the matter closed.  Thank you.
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]'s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.
 
Upon receiving this...

complaint we have reached out to the store. The store has been in contact with the customer and they have come to a mutual resolution. The customer with be receiving an exchange of the recliner.
 
Regards,
 
Ashley Furniture Industries Corporate
**

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.We would need serial numbers for...

all 3 pieces along with photos of the damages being reported. Please send the serial numbers and photos to either text phone # ###-###-#### or email address [email protected]. Please put the following information in the subject line ATTN. [redacted] / SR744128.Regards,Ashley Furniture Homestore - Corporate OfficeLH

Just so you know I have been in contact with Ashley Furniture. Things seem to be moving in the right direction but I need to get an estimate from a contractor to come fix the drywall before we can come to a settlement.-Ashley R[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We
appreciate that you have notified us regarding this Customer’s situation. We
take these matters seriously and want to ensure the...

proper steps are followed
so a resolution can be reached in a timely manner.I have contacted the consumer and offered $700.00 in gift cards to the Home store in which she purchased from to re-select new furniture.Regards,
Ashley Furniture Homestore – Corporate Office

Good Evening, Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Mr. [redacted]'s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution may be reached in a timely manner. After reviewing Mr....

[redacted]'s concerns, I show on 6/27/17 that we had requested photos of the damages being reported along with the serial numbers be sent in for review. As of today we have not received this request. Please send in photos to [email protected] or you may text them to 608-350-1754. If Mr. [redacted] would also add this information in the subject line SR786226 / Attn Laurie.  Once we receive these photos we will review them and then contact Mr. [redacted] to further discuss. Regards,Ashley Furniture Industries, Inc.Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Corporate Management has...

reached out to the store in regards to this issue and spoke to multiple employees that witnessed this customer’s visit to our store. It was verified that the Managers Sam and [redacted] were very professional and worked very hard to accommodate the customer the best they could. The customer came in wanting an ottoman that the store did not have in stock. We would not have agreed to holding the ottoman in question as the store hasn't carried the item for at least a few months.  The coupon that was given to the customer was provided at a local event and it had to be used in the store. There was 1 remaining ottoman in our Romeoville warehouse. The Manager Sam offered to honor the voucher plus a % off but the customer also wanted the delivery for free to his home. Sam advised the customer that he could only do one or the other. The customer asked us to ship the ottoman to another store from the warehouse which we are not able to do. We offered free pick up at the warehouse if the customer did not want to pay for delivery, but the customer refused. This was all professionally explained to the customer and at no time was foul or abusive language used by our Management.  The customer service desk where this conversation took place is in the middle of the store and several recounts claim the customer and his female companion got very loud and verbally abusive towards our staff when we would not provide the requested discounts. The Manager Sam stated: “I am very sorry this is the best offer I can give you, please work with [redacted] if you would like to accept it. If not, we are so sorry we cannot work with you” and Sam offered to walk them to the door. They continued to argue with [redacted] and Sam and started to shout and curse at customers in the store telling them not to shop with us. They also went in the parking lot and told other customers not to come in the store. Employees and customers in our store witnessed this entire situation. All witnesses agreed that Sam and [redacted] handled the situation very professionally. We will not be reaching out to this customer to provide further assistance due the situation that occurred in our store that caused our business to be interrupted.  Regards,Ashley Furniture Homestore - Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Please submit photos of the...

damages being reported to email address [email protected] or text ###-###-####. Please put in subject line SR743393 Attn. [redacted]. If you also have the serial number for the sofa sleeper please include that as well.Regards,Ashley Furniture Homestore - Corporate OfficeLH

Good Morning,Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted] situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution may be reached in a timely manner. After...

reviewing Ms. [redacted] concerns I show the store manager has authorized in store credit for equal or greater value of the original furniture. The store created the reselection (CM# 140113300) on 11/04/17. Regards,Ashley Furniture Industries, Inc.Corporate OfficeLH

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Ashley Furniture has inconvenienced me on several occasions. It took 3 months for a simple issue to get resolved with no help from them.  The only reason the issue is resolved is because the tech felt bad that he kept having to come back.  He would request a timeframe and they would not honor his request. Thry didnt allot him enough time to complete the project.  Thankfully he stayed beyond the time given to finish. I wanted them to address their poor customer service but now I can see that this is an issue that goes all the way to the top. If upper management has poor customer service you really can't expect any different from anyone else below! 
Regards,
[redacted]

I have an update regarding this customer complaint. Per Upper management, the customer is aware we are honoring the credit issued for the mattress and so is the Store Manager. Notations have been made on the account. This has been resolved.

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.After reviewing the customer's...

claim I show we have sent the parts needed to repair the arm area. The seat cushions are up to manufacturing specifications. The customer is refusing to allow a technician into the home to make repairs. The store has also been in contact with the customer and the offer will be parts and technician to install/repair arm area. Regards,Ashley Furniture HomeStore - Corporate OfficeLH

Revdex.com
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  This issue became public knowledge in 2016, in which I first contacted Ashley.  I revealed the date when we first purchased the sofa.  But yet Ashley continued to have me jump the loops to take pictures, and get a copy of the statement from the credit card company.   I have attached copy of the emails.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  As long as the refund includes tax as well.
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Jim [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon working with the...

retail location, they have agreed to pick-up the customer’s furniture and issue a refund less a delivery fee.  We encourage the customer to continue to work with the retail location until the matter is fully resolved.   Regards, Ashley Furniture Industries, Inc. Corporate Office **