Kincade Dental Group PA

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]'s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Upon review of Ms. [redacted]'s...

situation I show "in store" credit was issued on 9/20/16 for issues she was having with her reclining sofa. She accepted the offer of 50% ($417.88 plus tax) to use at the store to purchase new furniture. We are unable to offer anything additional at this time.Regards,Ashley Furniture HomeStore - Corporate OfficeLH

Thank you for the update from [redacted].  Our records indicate that our Warranty Center has made contact with Mr. [redacted] and will continue to work with him until the issues he is having are resolved.  We invite Mr. [redacted] to contact the Warranty Department at ###-###-#### with any questions or concerns that may arise during the process.   Regards, Ashley Furniture Industries, Inc. Corporate Office AB

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding Jeffery [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of...

Mr. [redacted]’s claim, we have reached out to our Online Management Team. They have reached out to Mr. [redacted], and came to an agreement to pick up and refund the mattress only. Mr. [redacted] does understand he would still be responsible for the delivery fee.   Regards, Ashley Furniture Industries, Inc. Corporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Brandy K[redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   After working with our...

Onlines Sales Customer Service and the Delivery team, we have Ms. K[redacted]’s exchange scheduled for 10/1/16 and she will be receiving a $100.00 discount on her order.  We invite Ms. K[redacted] to contact our Customer Care team at 800-240-3440 should she have any further issues.     Regards, Ashley Furniture Industries, Inc. Corporate Office AB

Thank you for contacting [redacted] Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   We have been in contact...

with Mr. [redacted] regarding his furniture.  We are in the process of resolving his issues and will continue to work directly with him until the issues are completely resolved.    Regards, [redacted] Furniture Industries, Inc. Corporate Office AB

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Good Afternoon,I have reviewed Mr. [redacted]'s complaint with the store. The store has gone back thru Mr. [redacted]'s purchase and the customer has been charged the correct amount for the queen adjustable base. We encourage Mr. [redacted] to contact the store to resolve the issues. Regards,Ashley Furniture Industries, IncCorporate OfficeLH

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After reviewing the customer...

situation with the store, the store would like to authorize a reselection for equal or greater value. The customer would be responsible for the difference if they go over and would also be responsible for delivery fees.Regards,Ashley Furniture Homestore - Corporate OfficeLH

Good Afternoon,We have reviewed Mr./Mrs. [redacted] concerns of the furniture (recliner, sofa and loveseat) purchased back in August 2010. The furniture purchased has a 1 year manufacturing warranty and the manufacturing warranty expired on 8/27/2011. At this time there is nothing we can offer...

the customer, the furniture is 6 years outside the manufacturing warranty. Regards,Ashley Furniture Industries, Inc.Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, Inc. We
appreciate that you have notified us regarding this Customer’s situation. We
take these matters seriously and want to ensure the...

proper steps are followed
so a resolution can be reached in a timely manner.After reviewing the customer's situation we have found that their mattress meets Simmons manufacturing specifications. Per Simmons warranty guidelines the mattress would need to have more than 1 1/2" depressions and anything less than that would be classified as normal body impressions. In the future the customer would need to work directly with Simmons as Ashley Furniture is no longer a carrier for their warranty. 
Regards,
Ashley Furniture Homestore – Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find attached pictures. More pictures will be sent to your provided email.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I wanted to respond to the complaint I sent to Revdex.com on April 29, 2016, complaint ID 11421008 regarding Ashley Furniture Corporate, WisconsinThey called me and responded respectfully to my satisfaction.  The sofa was picked up and my refund was credited promptly.Thank you for your help.

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.After reviewing the technician's...

report from 3/12/16 we have offered an in store credit (#[redacted] / $764.32) to reselect a different mattress. Regards,Ashley Furniture Homestore - Corporate OfficeLH

Good Morning -The Regional manager for the Kenosha store has been in contact with the customer. We sent a team on 9/2/16 to assemble the bed correctly. The customer will be taking the chest and dresser from the Kenosha store on 9/9/16. A technician is scheduled to go to customers home on 9/10/16 to repair headboard, rails and vanity. Customer has also reported someone has been in contact with her regarding in home damages and that it was being handled to her satisfaction. Regards,Ashley Furniture Homestore - Corporate OfficeLH

Good Afternoon -The customer has accepted the reselection for the dining room table, bench and chairs. We will enter this into the system and notify the customer and store. Regards,Ashley Furniture HomeStore - Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. We regret to hear that Mr....

[redacted] is having issues with his sofa. Mr. [redacted] is indeed within his warranty. We want to invite Mr. [redacted] to contact the Warranty Center by calling ###-###-####.  Our Customer Service team will gladly address his concerns Regards, Ashley Furniture Industries, Inc. Corporate Office AB

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon receiving [redacted]’s complaint,...

we have reached out to the retail location to inquire about the refund.  [redacted]’s sale was canceled on 12/8/17 and $527.26 was refunded on the same day.  At this time we invite [redacted] to contact his retail location if he has any further questions. Regards, Ashley Furniture Industries, Inc. Corporate Office KC

Good Afternoon -The store will be processing a refund for the full amount of the Guardsman protection plan. The store will be in contact with the customer to complete the process.Regards,Ashley Furniture Homestore - Corporate OfficeLH

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11953473, and find that this resolution is satisfactory to me. 
Regards,
Michael [redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this Customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.I have contacted the customer to...

see if they would be able to provide photos of the damages being reported. Please send in photos to either ###-###-#### or [redacted]. Please include this request number when sending in photos SR#[redacted]. Regards,Ashley Furniture Homestore - Corporate Office**