Kincade Dental Group PA

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Per our notes the customer on...

12/29/15 stated she had received the parts however she was leaving the country and will not be back for a month. Customer stated she would call when she returns (approx. 2/1/16) to schedule a technician to install parts. At this time she also reported issues with the table and chairs and would have those addressed upon her return. We have not received a call from the customer advising they were back in the country and to move forward with scheduling a technician. The customer is welcome to contact the Corporate office to schedule a technician to install the parts. Please call ###-###-#### and reference SR727790.Regards,Ashley Furniture Homestore - Corporate OfficeLH

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  1) the offer from [redacted] Furniture, including credit memo and other details pertaining to our case;2) documentation of our acceptance before the Revdex.com closed the caseThank you. 
Regards,
[redacted]  Good Afternoon,I
apologize for the delayed response.  I have reviewed the photos and
would like to offer you store credit for what you paid for the pieces
back in 2012.  Here is a quick break down from the sales history.1320035 Loveseat/Knox Durablend - Coffee        $262.431320038 Sofa/Knox Durablend - Coffee        $282.029880035 Loveseat/Durablend - Café            $302.659880038 Sofa/Durablend - Café            $315.27Total Credit before Taxes                $1162.37Taxes credited back                    $84.27Grand Total of Credit                    $1246.64When
in the store, you can reference CM# 150022860.  The credit is valid for
30 days.  The old items will need to be returned to us the day we
deliver your new selection.  If you should have any further questions or
concerns, please let me know.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate the you have notified us regarding Mr. [redacted]'s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Per the store they have reached out...

to the customer and have offered the following, the lamps will be exchanged at the store level, $200.00 in gift cards were sent in the mail, the rug is being sent to the store and the accessory kit is out until mid June and the customer is willing to wait for these items.Regards,Ashley Furniture Homestore - Corporate OfficeLH

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The credit went through and I am satisfied with the resolution. Thank you, [redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.I have reviewed the situation...

with the store and the store is processing a refund of the delivery fees. The customer was also offered an exchange of the tables but customer refused.Regards,Ashley Furniture HomeStore - Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries Inc. We appreciate that you have notified us regarding [redacted] situation. We take these matters seriously and want to ensure that the proper steps are followed so a resolution can be reached in a timely manner.   Upon...

reviewing Mrs. [redacted] concerns, we have determined that the best way to resolve this issue is to perform an even exchange of the loveseat that was damaged at the time of delivery on 7/31/17. The exchange has been processed and a message was left with Mrs. [redacted] today (8/16/17) in regards to setting up a delivery date. Currently the exchange is scheduled for 8/23/17. If this day does not work we invite her to reach out to our customer care to reschedule at 866-436-3388.   We apologize for any inconveniences; however, we hope this will be a satisfactory solution.   Regards, Ashley Furniture Industries, Inc. Corporate Office AW

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.We have reviewed the claim with...

Guardsman, the claim was denied due to continued wear and accumulation on the table and the chairs were denied for damages not covered under the plan (cushion resiliency and every day wear/tear). Guardsman has sent photos and I will be attaching to complaint.The damages that have been reported are not manufacturing defects, these would be consumer caused. Ashley Furniture will not be able to assist this customer. Regards,Ashley Furniture Homestore - Corporate OfficeLH

Dear Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. It is sad that this company sold these items under false pretense.  The company refuses to acknowledge their part until 2016 when they were exposed by the News Media!   $2,000 is a lot to spend on furniture that did not last five years.  The furniture began to peel the middle of 2015 and I contact the store where it was purchased and I was told there was nothing they could do about it.  It was a defect in the material.  2016 the Media became aware of it and now this company was under the spot light.  In my intial communication with Ashley, I provided the date that the furniture was purchased.  This was known up front.  But still they pretended to take an interest and instructed me to provide invoice, pics, and serial numbers, and they offer $100.00?  Why waste my time, if they were not going to accept responsibility? This is an insult!  $100.00 is not 10% of the purchase.I will contact the State's Attorney and file a complaint with that office.  In addition, look at other options.   I am not looking for a brand new set.  Unfortunately, we had to do that! Pls let me know if you require additional information Regards,
[redacted]

Good afternoon -Per the technician's report the furniture meets manufacturer's warranty specifications. Regards,Ashley Furniture Homestore - Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. We have left a message with the...

customer offering an "in store" credit in the amount of $506.00. Regards,Ashley Furniture Homestore - Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Robyn [redacted] situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon receiving Ms. [redacted]...

complaint, we have reached out to upper management at the retail location she purchased from.  Upper management has reached out to Ms. [redacted], and advised an exchange of the sofa is scheduled for 10/31/16 and that they would refund her delivery fee and send her $150.00 in gift cards. The refund of the delivery fee has been processed and applied back to the [redacted] account. The retail location will be sending Ms. [redacted] the $150.00 in gift cards.  We invite Ms. [redacted] to contact her retail location if she has further questions. Regards, Ashley Furniture Industries, Inc. Corporate Office KC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Jane [redacted] The refund appeared on my credit card today. Thank you so very much

Revdex.com:They said they are refunding me a delivery charge. When I purchased the furniture I was told that I will not be paying a delivery charge. This is a start but yet another reason the company is a rip off. Complete lies at the store level. The delivery charge should be refunded anyways since it never existed... unbelievable.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We
appreciate that you have notified us regarding this Customer’s situation. We
take these matters seriously and want to ensure the proper steps are followed
so a resolution can be reached in a timely manner.I have left a message for the...

customer to return call to further discuss furniture.  I have also requested the customer send in photos of the damages being reported.  Please have the customer send photos to ###-###-#### or [redacted] and please have the customer put in subject line SR722842.Regards,Ashley Furniture Homestore – Corporate Office

Thank you for contacting Ashley Furniture Industries, Inc. We
appreciate that you have notified us regarding this Customer’s situation. We
take these matters seriously and want to ensure the...

proper steps are followed
so a resolution can be reached in a timely manner.After reviewing the customer's situation I do show the reclining power loveseat was delivered on 7/6/2015.  I would also like to offer an additional $100.00 in gift cards due to the delay in delivering the loveseat.
Regards,
Ashley Furniture Homestore – Corporate Office

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Felicia [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon full review of Ms....

[redacted]’s situation, Ashley Furniture Industries, Inc. has already offered Ms. [redacted] a store credit in the amount of $394.31 for the peeling sofa.  This is the exact amount she paid for the piece back on 2/8/2013 when the purchase was made. We have attached the purchase history from Ms. [redacted]’s sale to show how we came to the credit amount. We feel this is a good faith effort to resolve Ms. [redacted]’s issue as her manufacturing warranty with Ashley had expired on 2/8/2014.  We apologize but we will not be able to offer any further credit towards the situation.  Ms. [redacted] may contact our Warranty Center at ###-###-#### to accept the current offer. Regards, Ashley Furniture Industries, Inc. Corporate Office **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. they gave me the gift cards which I probably won't use for another year or two but that was based on having the tables delivered I was promised the first week of January by a manager and now u r telling me at the end of the month...all I just want is the tables at this point...can I get a guarantee by the end of the month I will receive the tables? And not have it extended through february?
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]