Kincade Dental Group PA

Thank you for contacting Ashley Furniture Industries, Inc. We
appreciate that you have notified us regarding this Customer’s situation. We
take these matters seriously and want to ensure the proper steps are followed
so a resolution can be reached in a timely manner.The customer's delivery has an...

estimated date of delivery as 11/28/15. I also show the customer was sent $100 in gift cards due to the back ordered items/delay in delivery. Regards,Ashley Furniture Homestore – Corporate Office**

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that...

you have notified us regarding this Customer’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.The [redacted] for this store location has been in contact with customer since September 14th. Once a resolution has been determined we will update the Revdex.com.  Regards,Ashley Furniture Homestore – Corporate Office

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Kisung W**’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon full review of the...

situation, we would like to offer Kisung an exchange of the dining room table.  We have entered the exchange into our system and can deliver the item starting 11/1/16.  We invite Kisung to contact Customer Care at 866-436-3388 if the delivery date needs to be rescheduled.    Regards, Ashley Furniture Industries, Inc. Corporate Office AB

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. I show in the customer's...

purchase history the table was delivered 6/2/16. The customer was also given a $100.00 adjustment from the store as well.Regards,Ashley Furniture HomeStore - Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this Customer’s situation. We take these matters seriously and want to ensure the proper steps arefollowed so a resolution can be reached in a timely manner.The [redacted] store location has...

left several messages for the customer to return the call to discuss a resolution. Please have the customer contact the store at ###-###-#### for resolution. Regards,Ashley Furniture Homestore – Corporate Office** The store has entered in the sale for the recliner and the customer has scheduled the delivery for 2/13/16.

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon review of the complaint we...

found that Ms. [redacted] did not purchase from an Ashley Furniture Homestore, she purchased online.  We did reach out to our online team regarding her situation.  The frame that was sent out to Ms. [redacted] is the correct frame.  Our online team did contact customer and also sent instructions on how to assemble.  Since speaking with customer our online team has tried to reach out to Ms. [redacted] multiple times but have not been successful. We invite Ms. [redacted] to contact Ashley Furniture Industries, Inc. online team at ###-###-####. Regards, Ashley Furniture Industries, Inc. Corporate office **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I CONTACTED THE STORE, THE CORPORATE OFFICE  MANY DAYS AGO AND THEY ALL REFUSED TO HELP ME. I HAD TO PAY $200 FOR  HANDYMAN TO  COME TO MY PLACE AND CHECK THE ENTERTAINMENT CENTER AND TO PURCHASE  PEGS TO HOLD THE SHELF.THE KING BED  WITH ITS  CENTER SUPPORT IS SUPPORTED BY AND ATTACHED WITH THIN AND CHEAP QUALITY WOOD AND IT TILTS WITH SLIGHTEST MOVEMENT. THE FOOTS IN THE CENTER DON'T TOUCH THE FLOOR AND MY HANDYMAN TELLS ME IT IS NOT A SAFE BED FOR US AND THAT WE SHOULD PURCHASE ANOTHER BED. I WASTED  OVER $2000 FOR THIS BED AND THE 2 BUNKIE BOARDS. I'D LIKE REFUND OF $2000 FOR THE BED, THE BUNKIE BOARDS AND SALES TAX I WAS CHARGED FOR THIS.
Regards,
[redacted]

Revdex.com:
[redacted] from Ashley Furniture called me a few days ago and requested that I send photos of the sofa to [redacted]. I emailed those photos today, but I received a failure email letting me know that the email address was incorrect. Therefore, I am attaching the photos in a single PDF file here.The issue has NOT been resolved yet, and I would like to keep the complaint open until it is resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Yes [redacted] has contacted us but thus far nothing has been resolved. There is no plan in place for repair/replacement to take place. We sent pictures of the damage and a reasonable quote that included total cost of materials (new door/frame, trim, paint, caulk) plus $190 for labor for a total of $527 and was told that was too high and it might have to go through the insurance company. If that is what needs to happen we have no problem with that, but there is still no time frame or appointment made for anyone to come out. We have been more than patient considering this happened December 19th. Our frustration lies in the fact that a month before we had the couch delivered we had just finished completely remodeling our entire downstairs and now our hard work, time, and money feels like it was thrown out the window when the couch was delivered unprofessionally with no concern or regard for our home/property. We were told Dec. 19th that within 72 hours we were going to be contacted and it took a month. Now we are moving toward month 2 with the damage still there. This is unacceptable and unprofessional.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I feel I have I have bent over backwards to contact them, to date nobody has contacted me about this issue. If they want to resolve this matter they should contact me, and not make it seem like they care.
Regards,
[redacted]

Good Afternoon -We would like to offer the customer a reselection of all pieces. The sofa sleeper, loveseat, chair and ottoman. Regards,Ashley Furniture Homestore - Corporate OfficeLH

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was so frustrated regarding the situation, I have wasted 6 months of nothing as Ashley wasn't able to fulfill my order and thus I cancelled my order after a few days of filing a complaint to Revdex.com against the store ,Knowing that the company moved again the delivery date to January 2017 after I called the store again. The store should not sell back ordered items if they cannot provide the item. Based on other customer reviews ( a lot- Yelp, Google, facebook) it seemed it is a common practice for the store to postponing delivery with no notification and hold customers money without informing us until we ourselves keep on calling them and asking whereabouts of our order again and again. I am very disappointed, it is just a shame that a company with known name uses bad customer practices. Despite saying available on Ashley's website, the rug wasn't delivered at all. I already receive the same rug for a lower price from their competitor within less than a week'
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
The sales ordernumber order they requested is [redacted].
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not fully resolve my complaint.  For your reference, details of the offer I reviewed appear below. I will close upon receipt of the rug.  I actually had to drive 30 minutes to the store since no one returned my call after 1 hour.  My presence at the store is why the rug was placed on order.  It was never ordered originally so [redacted] told me to go through the store and find a rug to be ordered.  My apologies for the delay but I don't trust this company after my experience.
Regards,
[redacted]

Revdex.com:While we have managed to receive all but the silver trays from our Ashley Furniture Homestore furniture order we are out over $400.00 in wages plus gas and time to travel back and forth to the store to remedy issues with Ashley Furniture. We have been sworn at by the first delivery guy, put off by employees, ignored by a manager, furniture was delivered broken or missing pieces and delivery guys tried to coerce us into signing off as everything being ok, and now still over a month later we are still waiting for items to arrive. While I appreciate the $200 dollar gift card that doesn't even touch the lost wages of having to take off part or whole days waiting for furniture to be delivered. Lost time and mileage and gas costs chasing back and forth to Kenosha, 35 minutes away, we have made at least 4 trips to the store. If they apply even $200 to the financing we have with Genesis or refund us $400 that would satisfy me. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11922696, and find that this resolution is satisfactory to me. 
Regards,
Ruthann B[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Joshua [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon full review of Mr....

[redacted]’s concerns, our retail location has scheduled an exchange of Mr. [redacted]’s Headboard and Footboard in an attempt to resolve the squeaking noises.  Should this not resolve the issue, the retail location has agreed to offer store credit for the bed allowing Mr. [redacted] to pick out a different bed.  We encourage Mr. [redacted] to continue working directly with the retail location. Regards, Ashley Furniture Industries, Inc. Corporate Office AB

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. The store has been in contact...

with the customer to resolve issue. Regards,Ashley Furniture Homestore - Corporate OfficeLH

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 I already talked with them in 2012 when this happened. They told me they were not responsible. It's too late to do anything. I am shopping elsewhere.