Kincade Dental Group PA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have contacted the store several times for proof They can't provide me with anything that I signed showing that I accepted the months no interest financing terms thru Genesis I strongly believed that they changed my contract behind my back without my consent or approval Regards, [redacted]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this customer's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerI show in the customer's purchase history the table was delivered 6/2/The customer was also given a $adjustment from the store as well.Regards,Ashley Furniture HomeStore - Corporate OfficeLH

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find attached picturesMore pictures will be sent to your provided email Regards, [redacted]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Customer Name’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Upon review of this situation with upper management, we have found the previous offer of $in gift cards for customer misuse of a mattress to be fairIn an attempt to maintain a good relationship with the customer we will increase the amount of the gift card to $We feel this shows a good faith effort to assist the customer with non manufacturing damages, as the damages occurred by how the customer chose to move the mattressThe terms of the warranty state it will be null void if if merchandise has been damaged in moving from original point of deliveryRegards,**Ashley Furniture Corporate Office

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this customer's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.We would like to offer the customer a reselection for the sofa and loveseat, meaning the customer may go to the Homestore and chose new furniture in the amount of the original furnitureIf the customer goes over the original amount they would be responsible for the differenceRegards, Ashley Furniture Homestore - Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this customer's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Please submit photos of the damages being reported to email address [email protected] or text ###-###-####Please put in subject line SRAttn [redacted] If you also have the serial number for the sofa sleeper please include that as well.Regards,Ashley Furniture Homestore - Corporate OfficeLH

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11922696, and find that this resolution is satisfactory to me Regards, Ruthann B***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I picked up the run on April 20th Regards, [redacted]

Good afternoon - Customer has accepted delivery of items on 11/15/Gift cards were sent on 11/16/ Regards,Ashley Furniture Homestores - Corporate Office**

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Unfortunately most things that were stated by Ashley Furniture Homestore was invalid or not trueIn regards to the delivery date of the 22nd, they delivered all damaged furniture again, everything was sent back and when they were asked to put the bed together properly as it was not put together properly the first time, that was also ignored and they leftMy mattress is currently sitting independently on a metal bed frame that I purchased after they did not deliver on their promise of a loaner bed frameFurther the headboard, foot board and rails were built around my mattress and bed frame and the slats were thrown under my bed subsequently scratching my hardwood floorsThere is a damage claim opened with pictures(I sent to ***, the store manager) as their damage claim department will not return any phone calls regarding the first claim when they damaged my ceiling and walls, or backed into my tree and broke large branches ( [redacted] stated that I needed to get an estimate on the cost of a new tree) In regards to the delivery date promised, we were never told a mid-August delivery date, we were told by [redacted] it would be about weeks from our purchase date which would have made that a mid-July delivery dateWe also were not even told by our sale associate [redacted] until after the purchase was made about said delivery datesAgain, it was not a big deal at that time due to the fact we were moving and wanted it delivered at a later dateWe were never further told anything until I went into Ashley furniture to attempt to add another purchase onto our deliveryWhen I spoke with [redacted] (manager) she informed me at that time that some of our furniture was back ordered, and that is where the problems began.I had expressed to [redacted] also during that conversation about the lack of military support as they wouldn't honor their publicized discountLater that day [redacted] called me back with a game plan for furniture delivery at that pointI stated that as long as every piece except the back ordered pieces arrive I would accept the order further and wait for those two pieces if they provided the loaner bed frame as the headboard and night stand were the only back-ordered itemsAlso, during that conversation [redacted] stated they would be offering up a 5% discount for our troubles and I stated it was very nice of them to finally honor the military discount that they would not honor in the beginningShe stated that was all she could do at that time per her store manager, ***The furniture company only delivered my mattress as [redacted] didn't understand and moved all our furniture to a different date as she claimed she did not understandsubsequently they offered us a 10% discount after their company damaged my home, didn't honor the loaner bed frame and didn't honor the agreement of all furniture being delivered minus the two items previously statedIt was stressed to [redacted] that I had an open house and the furniture was very much needed and that was overlookedI called the customer service line and only then did someone suggest after the 3rd failed delivery to possibly return my delivery fees as they are clearly not delivering on their promisesTo date: I can not get a return phone call since the 22nd, I have personally emailed [redacted] the store manager a request for a new number to contact for in home damage as the gentlemen who contacted me in the very beginning will not return my calls and I am unsure if I am calling the correct number; only a child's voice is on the voicemail saying "leave a message for my daddy", this is very unprofessional and lack of calling back is at this point beyond ridiculousI have since received a paint estimate that I had to email to Andrew(manager) as there is no way to get in contact with anyone from in home damageI called the store on the 22nd and spoke to [redacted] again letting her know about the furniture issues on the 5th delivery attemptShe stated that Brenda(manager) or [redacted] (manager) would be calling me on the 23rd to set something upI never received a call and I called the store myselfI was told by [redacted] that [redacted] was suppose to contact me by 4pm and I again asked for a in home damage phone number and stated that [redacted] could just pass that along as I didn't need multiple phone callsI also was told that items were back ordered when I actually called their D/C myself and had my items taken off back order and moved over to my purchase order numberI was told by a lady named Peggy from the D/C that my purchase date was before others so they would move the furniture to my orderI went to the store specifically to speak to them as it is awful that their own employees could not accomplish such a small taskI further sat with [redacted] while she emailed a bunch of people and as it stands those emails are falling on deaf earsI have no more non damaged furniture, I have no one calling me back about in home damage, and I further can't get a call back without me hounding peopleI find this to be a terrible way to do businessI also was told they have exceeded their discount limit and they could no longer discount the furniture even though they have done far more damage to my home then the furniture is worthThere has no contact on their end to inform me of anything as of I am ridiculously frustrated that I have no furniture, and no hope to get anything resolved with in home damageAnytime that you are put on hold with Ashley they play a advertisement stating how owning their own trucks, build their own furniture makes it easier for the customerIt seems that no one works together for the best interest of the customersthe people who when it comes down to it are making it possible for them to be employed Regards, [redacted]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] 's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner With review of this claim we have reached out to the delivery service and the customer is being contacted today to be set up with a licensed technician for the in home damage repairs Regards, Ashley Furniture Corporate Industries CS

Thank you for the update from [redacted] Our records indicate that our Warranty Center has made contact with Mr [redacted] and will continue to work with him until the issues he is having are resolved We invite Mr [redacted] to contact the Warranty Department at ###-###-#### with any questions or concerns that may arise during the process Regards, Ashley Furniture Industries, IncCorporate Office AB

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this customer's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerCorporate Management has reached out to the store in regards to this issue and spoke to multiple employees that witnessed this customer’s visit to our storeIt was verified that the Managers Sam and [redacted] were very professional and worked very hard to accommodate the customer the best they couldThe customer came in wanting an ottoman that the store did not have in stockWe would not have agreed to holding the ottoman in question as the store hasn't carried the item for at least a few months The coupon that was given to the customer was provided at a local event and it had to be used in the storeThere was remaining ottoman in our Romeoville warehouseThe Manager Sam offered to honor the voucher plus a % off but the customer also wanted the delivery for free to his homeSam advised the customer that he could only do one or the otherThe customer asked us to ship the ottoman to another store from the warehouse which we are not able to doWe offered free pick up at the warehouse if the customer did not want to pay for delivery, but the customer refusedThis was all professionally explained to the customer and at no time was foul or abusive language used by our Management The customer service desk where this conversation took place is in the middle of the store and several recounts claim the customer and his female companion got very loud and verbally abusive towards our staff when we would not provide the requested discountsThe Manager Sam stated: “I am very sorry this is the best offer I can give you, please work with [redacted] if you would like to accept itIf not, we are so sorry we cannot work with you” and Sam offered to walk them to the doorThey continued to argue with [redacted] and Sam and started to shout and curse at customers in the store telling them not to shop with usThey also went in the parking lot and told other customers not to come in the storeEmployees and customers in our store witnessed this entire situationAll witnesses agreed that Sam and [redacted] handled the situation very professionallyWe will not be reaching out to this customer to provide further assistance due the situation that occurred in our store that caused our business to be interrupted Regards,Ashley Furniture Homestore - Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr [redacted] 's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerI have contacted Mr [redacted] and he is going to send in photos of the damages reported to GuardsmanRegards,Ashley Furniture Homestore - Corporate OfficeLH

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11953473, and find that this resolution is satisfactory to me Regards, Michael [redacted]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Gloria ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon full review of Ms ***’s situation, we apologize if she is not satisfied with the outcome of the protection plan cleaning, however she will need to work with GBS for a resolution At the time of the sale, Ms [redacted] was advised of our terms and conditions to which she agreed Our terms and conditions state the following: Protection Plans: Neither AFHS or Ashley Furniture Industries, Incprovide protection plans or extended warrantiesHowever, you may purchase protection plans that are offered by third party companies that are not affiliated with AFHS or Ashley Furniture Industries, IncPlease carefully read these plans before purchasing themYour rights under these plans are described in the protection plan you purchaseThese plans are not backed or supported by AFHS or Ashley Furniture Industries, Inc We apologize for any inconveniences but Ashley Furniture Industries, Incdoes not cover any sort of accidental damages Regards, Ashley Furniture Industries, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Ashley Furniture has inconvenienced me on several occasionsIt took months for a simple issue to get resolved with no help from them The only reason the issue is resolved is because the tech felt bad that he kept having to come back He would request a timeframe and they would not honor his requestThry didnt allot him enough time to complete the project Thankfully he stayed beyond the time given to finishI wanted them to address their poor customer service but now I can see that this is an issue that goes all the way to the topIf upper management has poor customer service you really can't expect any different from anyone else below! Regards, [redacted]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] 's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon review of [redacted] 's situation I do show the sales manager *** has authorized a reselection of the sofa and chair, the customer must use the amount in full at the Algonquin store.Regards,Ashley Furniture HomeStore - Corporate OfficeLH

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Revdex.com:They said they are refunding me a delivery chargeWhen I purchased the furniture I was told that I will not be paying a delivery chargeThis is a start but yet another reason the company is a rip offComplete lies at the store levelThe delivery charge should be refunded anyways since it never existedunbelievable Regards, [redacted] ***