Kincade Dental Group PA

Thank you for the update from [redacted].  In regards to Ms. [redacted]’s request, we do apologize however our means of compensation is in store credit.  The store credit is valid for 60 days which is already 30 days more than our normal time frame.  The retail location will be able to provide verification to Ms. [redacted] that the credit amount is correct and accurate.  We will not be picking up the damaged furniture.  Ms. [redacted] is free to do what she wants with the items. As previously advised, Ms. [redacted]’s items are over 4 years old and are out of the 1 year manufacturing warranty by 3 years.  We feel we have made a good faith effort to assist with a matter that had no warranty on it to begin with.  We consider this matter resolved. Regards, [redacted] Furniture Industries, Inc. Corporate Office AB

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.After reviewing the denied claim...

with Guardsman it was determined the customer did not follow the policy. The damages must be reported within 5 days of occurring and service forms must be returned within 30 days from the date the claim was opened. Per Guardsman the claim was opened on 2/4/16 and the service forms were due back on 3/7/16. Guardsman received the forms on 3/28/16. The customer would have a 1 year manufacturing warranty with Ashley Furniture, the manufacturing warranty expired on 11/26/2015.  The store has reviewed this information and at this time there is nothing further Ashley Furniture will be able to assist with.Regards,Ashley Furniture Homestore - Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After reviewing this claim with...

our Home Delivery team and warehouse, they have since reached out to the customer to discuss the damages. The customer has the Manager [redacted]'s contact information. The customer is sending in photos of the damages and is getting quotes for repairs. The customer will be working directly with [redacted] to resolve the in home damages.Regards,Ashley Furniture Homestore - Corporate OfficeLH

Good Afternoon,Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]'s concerns. We take these matters seriously and want to ensure all issues are resolved in a timely manner. After reviewing the situation with the store, the store...

has offered the customer an exchange of the table. The exchange was completed on 5/17/17.Regards,Ashley Furniture Industries, Inc.Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]'s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Upon review of the customer situation...

we have found that Ms. [redacted] is not the customer. The order was placed under a James Becker. The store has reached out to the customer and they have come to a resolution. They will be picking up the chair and a half this Sunday and refunding it. They will also be refunding the delivery fee. The customer was very satisfied with this agreement.Regards,**Ashley Furniture Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thanks for the follow up.  The business just today delivered a new couch and we are 100% satisfied with the results.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  The store refused to offer a refund and said I had to pick put new chair, after looking at every chair nothing was comfortable for me. Had to choose one so now I have a chair sitting there empty cause I can not sit in it like I said I am elderly and can not get out of it, so will I ever shop at Ashley again...NOOOOOOO and I will never never recommend to someone else either.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Response received 2 1/2 business days ago from [redacted] furniture as seen below...and our reply Please reconsider reopening our case as we just got a reply on our case from [redacted] furniture afternoon of Wed, Oct 18 and today is Monday morning 10/24. We did reply to [redacted] as seen below yesterday, with questions and copies of our store documents.  Please advise as to whether this case can remain open, that was closed near midnight today?Regards,[redacted] and [redacted]Sent from my iPadBegin forwarded message:FDear Ms [redacted]:Thank you for your response. We have reviewed your note below. We also have since received a phone message on Friday, 10/21, that "we've been informed" that a store credit awaits us at the Naperville [redacted] Furniture store (even tho we have not talked to anyone about a store credit yet?). With this in mind, we would like to ask the following. 1) Why does this reply from [redacted] Furniture not consider the $399 charged to us for a Guardsman Leather warranty that specifically was purchased to cover this issue, and that was not worth anything to us with this issue? (See page 2 "protection plan 399.00" of itemized store receipt)2) We cannot find any amounts that equal $262.43 or $282.02 as seen in the reply to us below.  We do find $301.93 and $289.86 as well as the other amounts you listed (315.27 and 302.65). (See pages 1 and 2 of itemized store receipt below )Can you tell us how [redacted] Furniture derived the amounts of 262.43 and 282.02 as listed below? 2) Why is our refund offered from [redacted] Furniture not in "like form"? More specifically, we paid using a Visa account which equates to paying with cash. We did not pay for these pieces with a store credit.  Why does the refund offered by [redacted] Furniture only come in a store credit? (See 2 credit card receipts below showing visa payment #1  made on 10/4/2012 for $5000 and visa payment #2 also on 10/4/2012 for $1,672.70) as well as grand total page showing total payment of $6,672.70 paid to [redacted] Furniture (using our Visa card, not a store credit?) In sum, we await a reply to the $399 Guardsman warranty we bought. We await a reply on amount paid differences using our receipts and your email below.  Further, we respectfully ask why a cash or credit card refund has not been offered, as our original payment was made to [redacted] Furniture using our Visa card. Thank you for your reply to our questions above, which your email stated we could send.  We appreciate your time. Sincerely,[redacted]las [redacted]Cc: Revdex.comAttachments (page 1,2,3 itemized store receipts and visa payment #1 and visa payment #2)

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Please send photos of the...

damages you are reporting to either text phone # ###-###-#### or email address [redacted] Please put Attn. [redacted] and SR744097 in the subject line. We also will need the serial number for each piece that has damages.Regards,Ashley Furniture Homestore - Corporate OfficeLH

Thank you for the update on Ms. [redacted]'s situation. According to our records, we attempted to assist Ms. [redacted] back in September 2012 with a claim filed with the [redacted] Revdex.com Office.   We closed the claim due to no response from the customer to our claim for additional information such as photos.Upon receiving the new Revdex.com Claim from the Wisconsin Office on 4/16/15, our retail store has made several unsuccessful attempts  to reach the customer to further discuss the situation.  Our last attempt to reach the customer was made on 4/20/15.   Unfortunately, we are unable to continue the review process until we can speak with the customer.  The customer can contact the retail store to which she made the purchase to continue the discussion.Regards, Ashley Furniture Industries, Inc.Corporate Office**

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After further review, we have...

found that the customer filed a claim with the company for his mattress protection pad in 2015. [redacted] reported multiple stains to his mattress protection pad company, and he agreed to a courtesy cleaning. The Protection Pad Company sent two separate service technicians to attempt to clean the stains. In July of 2017 [redacted] contacted the store he purchased from to follow up on his 2015 claim.  At that time he was advised that he signed a waiver and the waiver disclosed after courtesy cleanings if the stains aren’t removed, they deem the stain as unknown and unknown stains are not covered. Due to the multiple unknown stains they could not process a claim to replace.  This claims has been closed.   Regards, Ashley Furniture Industries, Inc. Corporate Office KC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am still waiting to hear back from Ashley furniture after I submitted the pictures and other information that they requested.My concerns have not yet been addressed by the company.[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Customer Name’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Upon review of this situation...

with upper management, we have found the previous offer of $225 in gift cards for customer misuse of a mattress to be fair. In an attempt to maintain a good relationship with the customer we will increase the amount of the gift card to $300. We feel this shows a good faith effort to assist the customer with non manufacturing damages, as the damages occurred by how the customer chose to move the mattress. The terms of the warranty state it will be null void if if merchandise has been damaged in moving from original point of delivery. Regards,**Ashley Furniture Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I have been in contact with a [redacted] at Ashley Furniture.  She advised that they agree to let us have the floor model sofa in exchange for the sofa we do not want.  She has also agreed to not charge us for delivery on this replacement sofa.  It is also understood that if the sofa does not meet our satisfaction at delivery, it will be going back on the truck before the delivery people leave and we will be issued a full refund for all three pieces of furniture.  This is all acceptable to us.  We do not wish to close out this complaint yet as we have not received the replacement sofa as of this time and they have not set up a time for delivery yet.
Regards,
[redacted]

Good Morning,Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. I show this...

customer received a refund of the table and chairs on 3/23/16 and a refund of their delivery fee and protection plan on 4/8/16.Regards,Ashley Furniture Homestore - Corporate OfficeLH

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I picked up the run on April 20th.
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After further review of...

Venus’s situation, we have found that we offered 40% as in store credit to her. [redacted] accepted that offer, and we processed it.  The items are no longer under a manufacturing warranty. They were purchased in 2013 with only a one year manufacturing warranty.  That warranty expired in 2014 and now they are 4 years outside of that warranty.  The retail location canceled the in store credit per request from the customer. We do apologize, however 40% is the most we will do. We can certainly reinstate the 40% in store credit for [redacted] to use but we will not be giving more than that original 40% she accepted. We invite [redacted] to contact our customer care at ###-###-#### if wanting to accept the offer of 40% in store credit. Regards, Ashley Furniture Industries, Inc. Corporate Office KC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.The store has reached out to the...

customer and the store is allowing customer to use gift card. Customer states will be in to make purchase.Regards,Ashley Furniture HomeStore - Corporate OfficeLH

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]