Kincade Dental Group PA

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding the guests concerns. We take these matters seriously and want to ensure all issues are resolved in a timely manner. I have reviewed the damages caused by the delivery team with the warehouse....

The claim is being handled by [redacted] and this information will be sent to them. I am working with the store as well regarding the mattress set. Regards,Ashley Furniture HomeStoreCorporate OfficeLH

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After reviewing the situation we...

would like to offer the customer $150.00 in gift cards to the local homestore.Regards,Ashley Furniture Homestore - Corporate Office

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Ashley Furniture has sent the...

customer a cushion casing and core for the chaise unit. The customer should have received this via UPS on 2/1/17. The customer would need to call GBS technician (Tri-County) at 888-400-3185 and supply workorder#42214 to schedule a technician as they have been attempting to contact the customer on 1/25, 1/26, 1/27 and 1/31 @ 708-369-9774. Regards,Ashley Furniture HomeStore - Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.The store will be contacting the...

customer to discuss options available.Regards,Ashley Furniture Homestore - Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Upon review of this customer's...

claim I show the customer has been offered a one time courtesy reselection for her furniture. The customer has been issued in store credit to be used towards a future purchase, this in store credit does not include the delivery fee or the protection plan that was purchased on the original sale. The protection plan will transfer to the new items purchased and the delivery fee is non-refundable. We encourage the customer to work with the sales person at the store location they purchased from. Regards,Ashley Furniture HomeStore - Corporate OfficeLH

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I was contacted by Ashley and the table was replaced.

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’ situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After further review of [redacted]...

situation, we have found that we have already sent one of our service technicians out for a mattress inspection. Our service technician found that the mattress was up to manufacturing specifications, meaning no manufacturing defects found with it. We had offered to send another service tech out for a second opinion. That appointment was scheduled for 9/13/17.  We receive notification from our service technician that Ms. [redacted] canceled the appointment. At this time we invite [redacted] to contact our customer service at 866-436-3388 to reschedule the service technician appointment. Regards, Ashley Furniture Industries, Inc. Corporate Office KC

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Upon...

working with the retail location, the store manager has agreed to pick up the items in question and will issue a refund once the items are successfully scanned into the warehouse.  Should the customer have any further questions or concerns regarding this matter, it would be best handled by contacting the retail location. Regards,Ashley Furniture Industries, Inc.Corporate Office**

A resolution has been confirmed with this customer.  The customer has accepted the following option.“Customer has agreed to take the floor model and we are working with the warehouse to schedule an exchange date.”

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this Customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.After reviewing the customer's...

purchase history, I would need some additional information from the customer. I would need the serial numbers along with photos of the units showing the damages being reported. The customer would be able to send the photos via email [email protected] or text ###-###-####. In the subject line I would need SR#774632 / Attn. Laurie. The customer may also call ###-###-#### and use SR774632. Regards,Ashley Furniture HomeStore - Corporate OfficeLH

Ashley Furniture Industries, Inc. (“Ashley”) manufactures and distributes furniture to independent retailers. These independent retailers sell directly to consumers. The customer purchased from the independently owned and operated ASHLEY FURNITURE HOMESTORE® retail furniture store identified on...

his/her sales order invoice (“HomeStore”). Any information regarding the transaction between the customer and the HomeStore must be addressed by the customer and the HomeStore. Please direct the customer to work with the HomeStore to resolve any allegations regarding the transaction and bring the matter to a satisfactory conclusion. Thank you.  Regards,Ashley Furniture Industries, Inc.Corporate OfficeND

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]To whom it may concern, Ashley Stewart has agree to deliver the recliner and I accepted this agreement. Thank you Revdex.com for your time, help and concern on the matter you are greatly appreciated, sincerely Edward [redacted] 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Edward [redacted]

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of...

Ms. [redacted]’s claim, we have reached out to our Online Sales management team. They have advised that Ms. [redacted]’s furniture will be picked up from her home. Once the items are picked up, the refund for what she paid for the furniture will be processed. For a status update on the refund once the items have been picked up, Ms. [redacted] may contact our Online Sales Department at ###-###-####.   Regards, Ashley Furniture Industries, Inc. Corporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding Ruthann B[redacted]s situation.  We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review...

of Ms. B[redacted]s claim, we have reached out to our Online Customer Care team, and they have been in contact with her. The order that was placed has been canceled, and the remaining balance of $106.25 will be refunded to her.    Regards,Ashley Furniture Industries, Inc.Corporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]'s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. The store has been in contact with...

the customer and has authorized a return for a refund. If the customer has any questions please contact the Merrillville store location.Regards,Ashley Furniture HomeStore - Corporate OfficeLH

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:  
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I want to make note that I received the refund for the delivery fees in the amount of $199.99.  Is this $225 additional funds to resolve my complaint?  If so, I accept the resolution.
Regards,
[redacted]

Hello -The final offer from the store is reselection for equal or greater value @ the Naperville location only and the store will waive the delivery fee. Regards,Ashley Furniture Homestore - Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Jeff [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After further review of Jeff’s...

situation, we have found that the refund has already been processed and submitted.  The estimated mailing date of the check was 10/25/17.  Jeff should have received his refund check already. We did reach out to our Finance department to verify that the check was not sent back, and they do not have anything notated that it was returned. We invite Jeff to contact out customer service if he has not received his refund check yet. Regards, Ashley Furniture Industries, Inc. Corporate Office **