Kingdom Bright, Inc.

Dear ***,Thank you for reaching out to usWe sincerely apologize for the overall experience reportedPlease note the service interactions with all our customers acts as an integral aspect of our corporate moldAs always, our goal is to offer a consistent and reliable service and we are
committed to achieving thisAccordingly, we have assigned this matter to a member of our Quality Assurance Team for an immediate contactWe look forward to providing an amicable resolution. RegardsZara Customer Service Team

Dear ***, Regarding your complaint, please note that all items purchased from our website undergo a very rigorous quality assurance inspection initiating during the design stageWith the strict quality controls performed throughout the manufacturing process and again before the product is sold, we are unable to substantiate the claims mentionedAccordingly, in alignment with the purchase conditions associated with your order, our decision remains consistentWe sincerely apologize for any inconvenience caused by this matterFor further queries, please contact our Customer Service through the contact form or call ###-###-####You may also send us an email at ***

Dear ***,We would like to thank you once again for the feedback providedPlease note in alignment with the purchase conditions related to your order, we are unable to accommodate your requestBased on the pictures received, the item was not tagged in US currencyWe apologize sincerely for
the negative impact this has had on your loyalty to our brand and stand committed to future improvementsFor your records please see attachedFor further queries, please contact our Customer Service through the contact form or call ###-###-####You may also send us an email at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***

Dear ***, Thank you for contacting Zara.com and for your interest in our products.We are deeply disheartened to hear of your most recent shopping experiences with us As always your feedback and opinions are integral to our business model which includes design, production, distribution and sales through our extensive retail networkTo improve on the overall services we provide, your feedback has been reviewed and will be documentedDespite the details of our initial investigation a member of our Quality Assurance Team will reach out to you immediately to have this matter resolvedWe look forward to providing you with an amicable resolutionFor further queries, please contact our Customer Service through the contact form or call ###-###-####You may also send us an email at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

At this time, I have been contacted directly by Zara USA regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
I have had the refund from the business however, the original issue never was solved! At this point I gave up and even
though they were unable to do a replacement, they did a refund for what I payed forI hope they learned from my feedback and my experience and they change their policy in the future for other customers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***,?
Thank you for contacting Zara.com
In regards to your request, and per the terms and conditions you agree to when you shop at Zara.com, your right to a refund only applies to products that are returned in the same condition as received
At
this time, as the issue reported is not associated with a manufacturing defect, and the item has been worn and washed, we are unable to accommodate your request for return
We apologize for any inconvenience this may have caused
Regards,
Zara.com Customer Service
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I just can't understand why this is my fault. ZARA used *** to deliver the package and from what reason ZARA or *** decided to leave the package infront of my apartment door. I did not authorized this nor consented this method of delivery. The package lost due to this and ZARA is blaming me that I did not received the package. It's just not understandable and acceptable. This is robbery. ZARA should contact *** to deal with this problem or something. They should not blame this on me or any other customers who goes through this kind of issues. I will never ever deal with this company again. I purchased several times from this company due to the status of the company but I just can believe this.Please give me FULL REFUND of the purchased amount.Thank You
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***, Thank you for contacting us. We regret that we cannot help provide further assistance in this situation as our return policy states that any product purchased from ZARA may be exchanged for another product or returned for a full refund within one month of its original
purchase date. Since the purchase took place longer than the one month return period, we regret that we are not able to provide you with a refundIf a manager provided with an exception of an exchange only we suggest to visit the store location and speak with the manager Below we enclose our Policy on Returns and Exchanges: Returns and exchanges of an article are allowed within ONE MONTH of the purchase date, provided it has not been used and upon production of the receiptThe amount that was paid will be refunded via the same means used to make the purchaseThe original purchase receipt and if used, the credit card and charge slip will be requiredArticles purchased in another country, underwear, swimwear or articles altered on request of the customer will not be returned or exchangedIf the purchased article is a gift card, please consult the applicable general conditionsThis guarantee is in addition and does not affect the consumer or user's legal rights in case of lack of conformity of the product with the contract.This information is stated on the prominent notices displayed in our stores and on the back of the purchase receipt. We regret we won’t be able to further assist.Kind Regards, Customer Service Department

Dear ***,
Thank you for contacting ***
We sincerely apologize for the service interaction referencedPlease note, to improve on the overall services we provide, the details of your case have been re-evaluatedOur records indicate that there were no errors identified in the return
processNonetheless, as a commercial gesture a refund was issued for ref*This amount will appear on the original method of payment used
With regards to your new claim, at this time we are unable to accept ref* as the item has been alteredZara.com only sells items in perfect conditionIn the unlikely event that you receive an item that doesn’t conform to your order, we kindly as that you contact our customer Service immediately to receive further instructions
We apologize for any inconvenience caused by this matter
Regards,
Zara.com Customer Service

Dear ***,Regarding
item ***, please be advised that your article have been inspected for quality
and there are no incidences of this associated with this product as long as it
was handled in accordance with the instructions provided in our websiteAfter
reviewing your case and the
pictures of the article, we have determined the
reported defect is not a manufacturing defect and we are unable to process a
return, or send out a replacementWe
sincerely apologize for any inconvenience this may have caused you.Kind Regards,

Dear *** ***,
Thank you for contacting Zara.com
We understand the incident with your order***-***-***was of great inconvenience to you and for that we sincerely apologize
Following the missing package investigation initiated based on your complaint, our records indicate a
replacement order (***) was sent to your shipping address on fileThe delivery of the replacement order dates April ***,
We appreciate your patience during the time we reviewed this matter. Please note the details of your experience have been documented, and we stand committed to improving your future shopping experiences
Regards,
Zara.com Customer Service

Dear ***,
Thank you for contacting Zara.com
In regards to your email, please be advised your feedback is greatly appreciated and has been documented on your case so that we may improve on the overall services we provide
As per our purchase conditions, Zara.com reserves the right to
reject returns of items which are not in the same condition in which they were receivedTo complete a physical review of the item, a return label will be sent to your email address on fileUpon receipt of the returned product, we will fully examine it and notify you of your right to a replacement or refund (if any) via email within a reasonable period of timeIn case of existence of any defect, defective products will be refunded in full, using the method used to make paymentWe aim to process the refund or replacement as soon as possible and, in any case, within days of the day we confirmed to you via email that you are entitled to a refund or replacement for the nonconforming product
Regards,
Zara.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear ***, We wish to inform you that a member of our Management Team is conducting a full review of your complaint. In order for this review to be completed we need you to provide us with a few more details. We ask that you contact us so that we may further review the incident
reported with youOur Customer Service is available Monday to Friday from am to pm EST and Saturday from am to pm ESTPlease refer to case number *** when calling about this incident. We look forward to speaking with youFor further queries, please contact our Customer Service at ###-###-####

Dear ***,
Thank you for contacting Zara
Once again, we sincerely apologize for not being able to accommodate your request
Our physical stores do not have the facilities to ship articles out to customersArticles will be shipped out from one of our fulfillment centers to customers who place online orders at ***. Zara.com is unable to auto generate online orders without customers agreeing to our online purchase conditions, and a form of payment being provided through our online checkout processMoreover, online exchanges are not yet available for online orders
We understand you are not satisfied with our current policy, and your feedback is greatly appreciatedAs a courtesy to you, we would like to reiterate that we will be happy to accept the return of the damaged article for a refundFor that, we kindly ask that you mail the damaged item and the purchase receipt utilizing the prepaid return label provided
Regards,
Zara Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] They haven't accepted responsibilityI will be contacting my bank to dispute this
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***,
In regards to your email, please be advised we appreciate you taking the time to provide us with this valuable feedbackAll your comments have been documented on your case and forwarded to the department in charge, so that we may improve on the overall services we provide
Regarding
your E-Gift Card purchase made on June ***, 2016, - not on June *** as indicated in your complaint - please note the item was successfully sent to the email address you provided when placing the orderOur records indicate that you contacted our Customer Service department on June ***, advising the E-Gift Card had not been receivedWe have immediately re-sent the E-Gift Card to an alternative email address provided. On June ***, 2016, we have received another contact from you advising the E-Gift Card was not yet receivedAs per your request, a full refund in the original form of payment for the E-Gift card was promptly issued on June ***
At this time, no further compensation will be offered, as we have diligently assisted you in this matter and the issue of non-receipt of the item is not associated with our systems
Regards,
Zara.com Customer Service