Kingdom Bright, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello I am writing to reject this business responseThis is advertising however you put it This is bad business conduct because the customer is always rightI am a customer, and that was a big change in priceI'm not here for the anticsAll I ask is for the difference in price, not the full price backThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dea* ***,We sincerely apologize for the overall experience reported which has been appropriately documentedPlease note, we take every effort to ensure the best experiences for all our customersAt this time, our records indicate a member of our Quality Assurance Team has contacted you and
rectified the matterWe stand committed to improving your future service interactions within our retail channelsRegards

Dear Customer, Thank you for contacting us Please be aware that your case is being review internally We should be able to contact you shortly after the investigation is completedThank you,Customer Services

Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID ***.Sincerely,*** **

Dear ***,Thank you for contacting Zara.We would first like to apologize for the negative impact that our recent service interaction has had on your loyalty to our brandAs always, our goal is to offer you a consistent and reliable service in alignment with our operating conditionsAt this time
however we are unable to facilitate your refund request as the damage reported is not associated with the manufacturing of the itemFor further queries, please contact our Customer Service through our chat service or call ***.Regards

Dear ***,Thank you for contacting Zara and for taking the time to provide us with your valuable feedback.We would first like to apologize for any inconvenience this may have caused you.A member of our Customer Service Team has reviewed this incident in an effort to find the best solution
available to youWe appreciate your patience, and you can expect to be contacted shortly in order to have this matter resolved.Regards,Zara Customer Service

Dear ***,
Thank you for your response
After thoroughly reviewing the details regarding your case, we can disclose that there have been no similar incidences of faulty associated with this particular article that would characterize a manufacturing flaw, as long as handled in accordance with instructions provided on our website
At this time, our decision remains consistent, as we are unable to accept the return of the Polka dot jumpsuit from order ***We reserve our right to deny returns that do not comply with the terms and conditions of our website
Regards,
Zara.com Customer Service
????

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Your response is appreciated, but it has not solved my problemYou have not addresses the issue of the eight other boys that will now have mismatched trousers with my nephewWill they be able to return their trousers after the day mark now that your company has failed to keep it's promise of shipping my nephews trousers? Also, why can't you return the trousers I ordered that arrived stained and with a broken button? How is express shipping going to help me? I feel like I have not been heard at all, and perhaps I should take my complaints to my social media accounts.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Customer,We hope this email finds you well.In reply to your message, we enclose our Policy on Returnsand Exchanges:Returns and exchanges of an article are allowed within ONEMONTH of the purchase date, provided it has not been used and upon productionof the receipt.The amount that was paid will
be refunded via the same meansused to make the purchaseThe original purchase receipt and if used, thecredit card and charge slip will be required.Articles purchased in another country, underwear, swimwearor articles altered on request of the customer will not be returned orexchanged. If the purchasedarticle is a gift card, please consult the applicable general conditions.This guarantee is in addition and does not affect theconsumer or user's legal rights in case of lack of conformity of the productwith the contractThis information is stated on the prominent noticesdisplayed in our stores and on the back of the purchase receipt.Moving forward, we would like to inform you that theexchange and/or return of the articles would be done exclusively in our stores.Please be aware that we do not duplicate original receipt, credit card receiptsor bank statements cannot be used as proof of payments as the garment is not identified. We regret we won’t be able to further assist you in this matter.Thank you, Customer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I always receive my packages regardless if the *** driver leaves it in front of my houseNow I order a pair of shoes and also a pair of pants that came after this incident happened with my missing packageNow I want to know how come I recieved every package except this one particular one? I believe the driver stole the package and just wrote on the report that it was delivered succesfullyThere was no thorough investigation on the part of Zara becasue if they tracked the package like the represntative said they would, then they would know the package never made it to my homeI feel it is unfair to me as a consumer who works hard for my money to be cheated out of it and left with no package, refund or store credit for the value that was lost. This unacceptable and I refuse to allow this company to cheat me> I want a better resolutoion then me losing my money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***, We wish to inform you that a member of our Management Team, will be attempting to contact you in the coming days, in order to come to a proper accord
about your order. We look forward to speaking with youFor further queries, please contact our Customer Service at ###-###-####

Dear ***, Thank you for contacting Zara.com once again Our courier *** has confirmed that your package was successfully delivered to the shipping address you providedOur decision remains consistant and at this time we regret that no refund or replacement can be issued We do apologize for any inconvenience caused by this matter.Kind Regards, Customer Services

Dear *** ***,Regarding your complaint, we sincerely apologize for the transport incident referencedAs per our courier Lasership, your initial package *** was delivered without errorOn Apr *, our records indicate that a commercial gesture was extended to you, with a
replacement of your entire order being issuedAccordingly, we have deemed this matter resolvedAll email confirmations have been resent to your address on fileFor further queries, please contact our Customer Service through the contact form or call *** *** ***You may also send us an email at ***

Dear *** ***,Thank you for contacting Zara.com
After further reviewing this matter with our warehouse, our records indicate that the articles mentioned have not been receivedA refund for all the items received in our facilities has been successfully processed
While we understand this
incident has been of great inconvenience to you, our decision remains consistent
Regards,
Zara.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The issue here is the dress returned is in 100% perfect conditionThere is absolutely no reason it should have ever been rejectedThere was absolutely no reason except that your staff is trying to cheat and/or discriminate against me for some unknown reason
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for contacting Zara.com and for your interest in our products.We sincerely apologize for the manner in which our decision has impacted your overall service experienceOur aim is to provide a consistent and reliable service in alignment with our purchase conditionsAs the
incident reported is of a criminal nature and unrelated to a logistical error, Zara.com is unable to assume further financial liabilityWe apologize for any inconvenience caused by this matter

Dear ***, Thank you for contacting Zara.comWe would first like to apologize for any inconvenience this may have causedThis is definitely not the experience we want our customers to haveOur records indicate this matter is currently being handled by our Customer Service department, following
your claim and subsequent investigationA refund in the original form of payment will be issued for the ordersRegards, Zara.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. Although they call it "one time exception" which didn't make me happy, I received the refund from the business
Sincerely,
*** ***

Dear ***, According to our records, a member of our Management Team had recently contacted you with a resolution to your caseIf this is not the case we ask that you contact us at your earliest convenience, so that we may resolve this issueOur Customer Service is available Monday to Friday from am to pm EST and Saturday from am to pm ESTWe look forward to speaking with youFor further queries, please contact our Customer Service at ###-###-####