Kingdom Bright, Inc.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I live in Virginia and I won't be able to fly back to the Chicago store to make an exchange. I can mail the pants to them but would need it mailed back to me in VIRGINIA. I LIVE IN VIRGINIA NOT CHICAGO. HOW AM I SUPPOSED TO GO INTO A ZARA STORE THAT IS NOT EVEN IN MY OWN STATE. PLEASE READ EMAIL IN ITS ENTIRETY.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That is not acceptable and Zara has lost a loyal customer. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern,Please be advise that the customer contacted our Call Center today 8/*/16 regarding her transaction. This is a first contact we have receive from customer. We would like to clarify if we can review this with the customer directly since she contacted our Call Center, or...

this should be handle directly with the Revdex.com complaint?We will need to request transaction details in order to confirm if the customer was charged for an article not given, and to review if the refund has been processed. Please advise what will be the next step.Thank you for your assistance.

Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted],Thank you for contacting Zara.com and for your interest in our products.With regards to item [redacted], we would first like to apologize for any inconvenience caused by this matter. As per communication sent to you on June [redacted] 2016, we kindly ask that you return the item so...

that a refund can be issued. Please note on your receipt that an exception was made in order to prevent delays in processing your refund. We kindly ask that you accept our apologies and we hope you shop with us again.In case of further queries, please call our Customer Service on [redacted] or contact us by chat through our website.Regards,
Zara.com Customer Service

Dear Customer, Thank you for contacting us. As per our records your order was delivered correctly and unfortunately  we cannot assume lost . We regret we wont be able to further assist . Thank you, Customer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

  Good afternoon,   Upon reviewing bank statement for the month of January **17 apparently Zara debited my account as opposed to crediting my account.   On 02/**/17 I contacted the customer service department and the representative alleged she could not find my information. I provided her with my email address and phone number but to no avail.   Would it be possible to reopen this complaint since the issue has not been resolved.  Please advise.   Thank you.   [redacted] Sent from my iPhone
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I took shoes back to zara state street store on April **. 2017 only to be told that I would have to buy something of the  same value. She did not mentiion a greater value. I had a hat that was 12.90. She stated (store asst Mg. Olivia) that she could not override the 12.99 exchange value unless it was more than 12.99. I stated I did not want to purchase anything else because I had payed for several items at their store and this pair of black shoes with one shoe looked as if it was from a different time and place(like a spanish war shoe blue black dust offset of the other shoe).The Store Asst. Mg (Olivia had written me a note of exact value which was not fair to me as a consumer, who had purchased there before. This is a defect.She talked to me and as I was conversating with her without stating her leaving started answering another person questions lelft me there talking into space.I then when to her with the hat and showed her the note she had hand written.She  then stated the note did not matter with tax it would not be the same value.I stated neither will a greater value. She continued to speak to a man who had asked a question and I dropped the hat on the table left the store.I when to the michigan ave store and told the Asst. Mg. Sandra whant had happen. I stated to her I did not want that war old shoe with me any longer .I purchased a scarf  for the 15.90 which was a greater value and I turn in the pair of shoes and stated to sandra I will make a complaint about these worn torn shoe color of one shoe that was different and a defect from the other shoe-this happen on April 15, 2017 .  I had to pay 3.90 more for the shoe plus I lost shoes and I payed 49.99 plus tax for that pair of shoes and others  I a still seeking 25.00  and 3.90 that I had to spend extra to get rid of the pair of shoes. I only received 12.99 for the amount for a pair of shoes I only wore 3 times. and lost 49.99+ tax -12.99= tax and anoother 3.90 for a half of a scarf.  Please contact me at ###-###-#### phone number on the complaint is wrong.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Customer, Despite all of our products undergoing strict quality control, in an effort to better assist you, we are requesting that you forward us an image of the item in question. Can you confirm where the item was purchased, whether it was our online department or one of our store locations....

Please forward a copy of the receipt along with the item number that could be found on the  outside tag or inside tag, long number separated by a slash. Unfortunately with the information you provided us we are not able to locate your transaction.  We will await your response as we are diligently working to resolve the matter. Thank you, Customer Services

Dear Customer, Thank you for contacting us once again . Despite all of our products undergoing strict quality control, in an effort to further assist you we strongly advise to visit any store location in the US in order to speak with our manager. We have a clear returns policy when an item is faulty, to offer either a refund or an exchange. However, the decision as to whether it is a manufacturing fault is down to the manager’s discretion, who are trained in textiles and fabrics and who have the greatest contact and knowledge of the stock.We regret we wont be able to further assist you unless you visit our ZARA locations . Thank you, Customer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello. My response remains the same as well, as I continue to look to the Revdex.com to make a change in your decision. I am a dissatisfied customer and all I ask is for the difference in amount to be paid back to me. As you'd like to go back and forth, I wish not too but to only recieve whats basically been taken from me. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have submitted the information that was asked of me by Zara.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I was happy to take a store credit in exchange.  The fact that this is not a possibility is really very strange.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am pleased to have been refunded the expedited shipped my amount.  Having said that, the item I was sent costs approximately half of the item I requested  I will consider the matter resolved when I have received the difference between what I paid and the item currently in my possession  
 
 I have previously filed a complaint in connection with this issue. It was partially resolved. I did not receive the item I ordered: I was delivered a toddler jacket instead of a woman's sweater. I received a partial credit for the difference between the item I ordered and the item I received. I mailed the toddler jacket back to Zara in early January and have still not received the remainder of my refund. I live chatted with someone early last week on the issue who told me that my problem needed to be escalated and I would hear back within 2 days. I have not heard back.
 
I would like the difference between what I've been refunded to date and the full amount to be refunded right away. The business now has all of their merchandise and my money.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting [redacted].
We would first like to apologize for any inconvenience this may have caused.
Regarding your order [redacted], our records indicate the package was shipped from our warehouse in one single box with all 9 items included, therefore we are unable to...

process a replacement or refund.
In case of further queries, please call our Customer Service on [redacted] or contact us by chat through our website.Regards,
Zara.com Customer Service

Hi, I've attached the order confirmation email and shipping confirmation email. Please find Zara planned to ship the 9 items via 2 packages. It suggests the 9 items are in different warehouses. It turned out shipped in one package and missing 3 items. Thank you very much for your help! I appreciate it! Regards,[redacted]