Kingdom Bright, Inc.

Dear Customer, Thank you for contacting us . In regards to your email, please be advised your feedback is very important to us and it has been documented in your case.At Zara, we aim to provide cutting edge and up to the minute fashion at affordable prices. In order to achieve this, the quality of...

our product is never jeopardized. So it is therefore of great concern that you are not satisfied with your purchase.In order to review the cases internally would you please provide further details as far as the purchase and item number along with the pictures for further review . If you have a case number please provide us with the information as well .  Kind Regards Customer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Zara USA has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter IS IN PROCESS of being resolved.
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Zara.com once again . After further review  with our courier, your claim for non delivery of order [redacted] was denied. Our courier [redacted] has confirmed that your package was successfully delivered to the shipping address you provided.Accordingly, no...

refund or replacement can be issued at this time. We do apologize for any inconvenience caused by this matter.Kind Regards, Customer Services

Dear [redacted],
Thank you for contacting Zara.com.
We sincerely apologize for the negative impact our recent service interaction has had on your loyalty to our brand. Please note, as always, our goal is to offer you a consistent and reliable service and we stand committed to improving your future...

shopping experiences.
At this time the details of this experience have been successfully documented to facilitate improvements, and a member of our Customer Service Team will be in contact with you regarding this incident.
Regards,
Zara.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but will only consider the matter resolved after I have received the promised refund. Please see my attached letter to Zara. Thank you for your efforts on my behalf.
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Zara.com. Regarding the consumer complaint mentioned, we would like to propose the following dispute resolution: A refund in the original form of payment to be issued to [redacted] for order [redacted] in the amount of 574.39 USD. While our records indicate the package was successfully delivered by the carrier, we will issue the refund as a commercial gesture for the inconveniences caused. Once the refund is processed, [redacted] would receive an email confirmation to her email address on file, and the funds should be available within the processing time frame provided by her financial institution. Thank youCustomer Services

Dear [redacted],
Thank you for contacting [redacted].
We sincerely apologize for the negative impact our recent service interaction has had on your loyalty to our brand. Please note, as always, our goal is to offer you a consistent and reliable service and we stand committed to improving your future...

shopping experiences.
Regarding your report, our records indicate this matter has been successfully handled and a refund was processed by our Customer Service department on September [redacted], 2016.
In case of further queries, you may contact our Customer Service at [redacted] or via chat at [redacted].
Regards,
[redacted] Customer Service

Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I would like to thank you for your assistance. Fortunately, Zara finally responded and informed me that I will receive the money owed.I couldn't have done this within your help. Again, thank you so much.
Sincerely,
[redacted]

Hello Isaely,Please be advise this customer was refunded for $43.19 on July **, 2016.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I'll be waiting for my refund as stated from business
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Zara.com.We apologize for the experience referenced and stand committed to renewing your faith in our brand. Please note the chat transcripts associated with your service interactions were audited however we were unable to identify any...

unresponded concerns. Nonetheless, your continued loyalty to our brand is greatly appreciated and  a member of our Quality Assurance Team will contact you promptly.
For further queries, please contact our Customer Service through the contact form or call [redacted]. You may also send us an email at [redacted].
Regards,
Zara.com Customer Service

Dear [redacted], Thank you for contacting Zara.com and for your interest in our products. Regarding you email, we have received your address confirmation and will begin the process of sending you a check for your refund. Please allow 5-7 business days in order to receive the check by mail .  We...

hope you find this information useful. For further queries, please contact our Customer Service through the contact form or call ###-###-####. You may also send us an email at [redacted]. Thank you,Customer Services

Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID [redacted].Sincerely,[redacted]

At this time, I have been contacted directly by Zara USA regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 
 
It took for me to reach out to them on [redacted] to get a response via email. The email asked me to give details...

about the event and no one has contacted me since. It has been a whole month. I still have not been able to return my items.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Zara.
We would first like to apologize for any inconvenience this may have caused. This is definitely not the experience we want our Customers to have.
Our records indicate that our Customer Service Department has reached out to you in order to address and...

resolve this matter.
As a gesture of goodwill, we will send you a pre-paid return label so you can send the article back for refund. Please make sure to include the purchase receipt. At this time, per our company policy, we are unable to accommodate your request for a mail exchange.
Regards,
Zara Customer Service