Kingdom Bright, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 That's crazy. My actual tag displayed $39.99 and no one failed to mention it was suppose to be $49.99 when I originally purchased it. I brought it back because it had a hole in it, (again not my error) was to told several store had it and they didn't ( still not my error) went to many with no luck, and when I finally found one that did the price changes. The shirt has been returned and Zaire will no longer have my business. Also, why did I not get a response as to why the store manager intentionally gave me the wrong number for corporate? Everyone seems to keep ignoring that part of the messages. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As of 8/**/16 Zara has not yet issued me a refund. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Zara.com. We would first like to apologize for any inconvenience this may have caused. We originally reviewed this matter in December 2016 and we determined that the article was not eligible for return. At this time, in alignment with the information provided by...

the store, our decision remains consistent. Regards, Zara.com Customer Service

Dear [redacted],
Thank you for contacting [redacted].
Regarding your email, we would first like to apologize for any inconvenience this may have caused. We do understand your concerns and stand committed to improving your future shopping experiences
Our records indicate you have created two distinct...

[redacted] accounts which contain conflicting information. To minimize further occurrences, we request that you utilize the account registered to [redacted] for any future purchases.
Once again we ask that you accept our apologies and have noted your feedback to facilitate improvements on the overall services we provide.
Regards,
[redacted] Customer Service

Dear Brian,Thank you for contacting [redacted] and for your interest in our products.We would like to thank you for giving us the opportunity to further review the details of your claim. Please note, your continued loyalty to our brand is greatly appreciated. As indicated in our initial...

correspondence, the courier was unable to identify an error in logistics.  Nonetheless, as a commercial gesture we will be issuing a full refund for your order. Accordingly, this amount will appear on the original method of payment used. In case of further queries, please call our Customer Service on [redacted] or contact us by chat through our website.Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Zara is refusing to process the refund that I am owed. I sent the product back to Zara and they never processed the refund. Please refer back to the specific order number referenced in my initial complaint which clearly shows that the refund was not issued.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],
 
Thank you for contacting Zara.com.
 
In regards to your email, please be advised your feedback is very important to us and it has been documented in your case.
 
Please bear in mind our items are inspected for quality and there are no reports indicating...

the coat ref [redacted] you ordered in January have manufacturing issues.
 
After reviewing your request and pictures, we have determined we are unable to accept the item for return as it is not considered defective by design,  and it has been worn. We do apologize for any inconvenience this may have caused.
 
For further queries, please contact our Customer Service through the contact form or call ###-###-####. You may also send us an email at [redacted]
 
Regards,
 
Zara.com Customer Service

Dear [redacted],
Thank you for contacting Zara.com.
We sincerely apologize for the negative impact our recent service interaction has had on your loyalty to our brand. Please note, as always, our goal is to offer you a consistent and reliable service and we stand committed to improving your future...

shopping experiences.
Regarding order [redacted], once we identified a transport incident occurred with the parcel, a refund has been issued. Our records indicate the refund in the original form of payment was successfully processed on February **, 2016. We will obtain the proof of refund and send the document to your email address on file.
As a commercial gesture for this inconvenience, we would like to offer you free express shipping on your next order. To take advantage of this, simply place your order with the express shipping option selected, then contact us via phone or email to have the $9.95 charge reimbursed.
For further queries, please contact our Customer Service through the contact form or call ###-###-####. You may also send us an email at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting Zara.com and for your interest in our products.Regarding your case, we have reviewed the details related to your claim and have completed a secondary review based on your complaint. As always we aim to offer a reliable service and stand committed to improving the overall experiences of all our customers. Accordingly, as a commercial gesture a favorable exception has been made for your choice of  a refund or replacement. As such, you will be contacted by a member of our team. For further queries, please contact our Customer Service through the contact form or call ###-###-####. You may also send us an email at [redacted].

Dear [redacted],We would first like to apologize for the error that occurred with our courier service. In an effort to immediately take corrective action you will be contacted by a member of our Quality Assurance Department. Your continued loyalty to our brand is greatly appreciated and we look forward...

to improving your future shopping experiences with us. Regards

Hello [redacted], We apologize for any inconvenience this experience may have caused. Our records indicate, that we have attempted to contact you regarding this matter and our attempts were unsuccessful. Accordingly, a member of our Quality Assurance team will attempt to contact you once again. Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear[redacted],  Wehope this email finds you well.  Afterfurther reviewing your matter, please be aware that we have reprocess yourcredit to your ** card ending in [redacted] for $179.70.Your credit should reflect onyour account within 3-7 business days or sooner depending on your bank. We...

arecurrently investigating this matter with our merchant to verify the cause ofdelay in your credit . We sincerely apologize for the inconvenience this hascaused.  Pleasedo not hesitate to contact us should you have any further questions.  WithKind regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Zara has refused to stand by the quality of their garment without a justified explanation. A complete refusal to accept a return is unacceptable as I can no longer wear the item as-is.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]