Kingdom Bright, Inc.

Dear ***,
Thank you for contacting Zara.com
We would first like to apologize for the negative impact our recent service interaction has had on your loyalty to our brandPlease note, as always, our goal is to offer you a consistent and reliable service and we stand committed to improving your
future shopping experiencesAt this time the details of this experience have been successfully documented to facilitate improvements
For quality assurance, all of our items are inspected for quality and there were no incidences of faulty associated with the Basic sweatshirt ***as long as handled in accordance with the instructions provided in our website
As per the terms and conditions you agree to when you shop at Zara.com, your right to a refund only applies to products that are returned in the same condition as received
As a one-time exception, and a gesture of goodwill, we will accept the return of the t-shirt for a refund in the original form of payment
If a new prepaid return label is required, please contact our Customer Service directly via phone at *** *** ***You may also send us an email to ***
Regards,
Zara.com Customer Service

Dear ***,
Thank you for contacting Zara.com
As per the terms and conditions you agree to when shopping at Zara.com, the articles will be at your risk from the time of the deliveryZara.com is not liable for packages that are lost or stolen after the delivery is complete
While we recommend packages to be delivered to a location where someone is available to receive them moving forward, we sincerely apologize for any inconvenience this matter may have caused
Regards,
Zara.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** ***Thank you for contacting *** and for your interest in our products.We sincerely apologize for the overall shopping experience reportedOur goal is to offer a consistent and reliable service and we stand committed to achieving thisAt this time our records indicate this matter has
already been resolved with a confirmation phone call and email being completedWe look forward to improving your future shopping experiences with usRegardsZara.com Customer Service

Dear Customer, Thank you for contacting us once again After further review please be aware that a replacement and partial refund has been processedPlease view your ZARA account for more details Regards,Customer Services CASE# ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I find it absurd that Zara gets to determine whether or not the tear in a child's dress I owned for less than one week is due to a "defect" or not. Any damage to any article of clothing could be attributed to misuse versus a "defect." The dress could have been damaged before it was sent to me (perhaps it was returned by someone else?), during packaging or shipping, etc. I owned the dress for less than one week and my daughter wore it once. I noticed the tear after washing the dress on a gentle cycle and allowing it to air dry.] As a loyal Zara customer who's never returned anything before, I expect Zara to act in good faith and simply replace or refund the dress. I'm happy to return it if I can have a replacement or refund. But I'm certainly not sending it back and getting nothing in return.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The garment was handled normally, there were no special instructions on the website other than regular washing instructions, and like I originally stated, the top fell apart within a few hours of regular wear, before any washing. It is obvious from the pictures I sent that this is due to the fabric being a loosely woven fabric which wasn't properly reinforced at the seams to prevent fraying. This is definitely is an incidence of faulty manufacturing.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID [redacted]. In  addition it is now past the 30day return policy so, I am quite concerned. Please advise. Thank you.Sincerely,
[redacted]

Dear Customer, Dear Customer, Thank you for contacting us once again . At Zara, we aim to provide cutting edge and up to the minute fashion at affordable prices. In order to achieve this, the quality of our product is never jeopardized. We have a clear returns policy when an item is faulty, to offer either a refund or an exchange. However, the decision as to whether it is a manufacturing fault is down to the manager’s discretion, who are trained in textiles and fabrics and who have the greatest contact and knowledge of the stock. However, we regret that we cannot help provide further assistance in this situation as our return policy clearly states that any product purchased from ZARA may be exchanged for another product or returned for a full refund within one month of its original purchase date. Since the purchase took place longer than the one month return period, we regret that we are not able to provide you with a refund or exchange. Kind Regards,Customer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I can understand the return policy if it was a case of returning a product. My complaint is about a defected product. The jeans ripped on a very unlikely spot without any pressure on the spot where was not even worn out. This is clearly a defected product, which should not be considered as a regular return. This is unacceptable
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],
We are currently working to have this matter resolved for you. For any additional concerns pertaining to this incident, we recommend that you contact our Customer Service via phone at ###-###-#### or Live Chat at Zara.com.
Regards,
Zara.com Customer Service

Dear [redacted],Thank you for contacting Zara.com.In an effort to understand the circumstances surrounding the delivery of your order [redacted] shipped under tracking number [redacted], we have reviewed the information provided by our fulfillment center and the carrier Lasership. Our records...

indicate the delivery was made successfully to the same address requested at the time when the order was placed.As per our purchase conditions, the product(s) will be at your risk from the time of delivery. Since the package is deemed delivered, we are unable to provide replacement or refund.We sincerely apologize for any inconvenience this may have caused.Regards,Zara.com Customer Service

Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Zara.com.
Based on your claim of non-delivery, and after reviewing the shipment details associated with your orders [redacted] Tracking Number [redacted]) and [redacted] Tracking Number [redacted]), our records indicate no errors...

during the delivery of your packages which were left at the front door of the address requested at the time of purchase.
As per our purchase conditions, the product(s) will be at your risk from the time of delivery. At this time, we are unable to substantiate your claim, and no further compensation will be issued.
For further queries, please contact our Customer Service through the contact form or call us on [redacted].
Regards,
Zara.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: my defective bag has not yet been replaced or refunded. I've attached photos and details of my original complaint below:Hello,
I purchased the minimal city bag less than 2 months ago in store . It
has self-destructed since then--as you can see from the photos, the
lining has come unglued from the leather and started to fray. I don't
have the receipt or tags anymore because I was initially pleased with
the bag and was keeping it. But it is really unacceptable for a full
priced bag to self destruct so soon after purchase . I would like to get
this repaired or get a new (same) bag . The Zara store manager advised
me to email to facilitate this. Can you please advise ? This is the bag I
purchased [redacted]
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted],Thank you for contacting Zara.com and for your interest in our products. Regarding your complaint, after completing a thorough investigation of your case, no further action will be taken. Our goal is to offer a consistent and reliable service in conjunction with our operating conditions...

that you accepted prior to submitting your order. At this time, tracking number [redacted] confirms the successful delivery to the shipping address provided upon checkout. As there were no errors in the logistics process we are unable to accommodate your refund request. Regards Zara.com Customer Service

Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted], We wish to inform you that your case has been reviewed on a managerial level and our decision remains consistent. Accordingly no refund or replacement can be issued as all items returned have been refunded appropriately. For further queries, please contact our Customer Service at...

###-###-####.