Kingdom Bright, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Zara did not allow me to ship fealty pants back to them and there only resolution was for me to go in store and closest one is 5 hrs away. This will be the last time I spend that much money now that I know they have poor customer service. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:  
I do not believe these shoes are in fact made of leather, the damage from 1 use is inconsistent with leather shoes and there is nothing that indicates these shoes are leather, so the descriptionis deceptive unless you can prove the material is genuine leather as advertised. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting Zara.At this time we are unable to facilitate your request to refund the bearer document referenced. As always our goal is to offer a consistent and reliable service in alignment with our operating terms. We sincerely apologize for any inconvenience caused by this...

matter. RegardsZara Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The egift card was not received at all and was sent to two email addresses, the complaint was regarding the treatment by your employees over the matter AND non delivery of the card. Theres not enough area within the Revdex.com complaint form to list all complaints. Please take responsibility as you are a reutable corporation and improve your system as I see many similar complaints taken to the Revdex.com website. You will not improve your service by telling that many customers they are wrong.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is clear from all the chat transcripts that nothing got resolved. Again they are playing this game. I am so appalled by their lack of concern. I hope the representative who contacts me has more to say than sorry. 
 
 In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Thank you for shopping with Zara.In order to resolve your issue, we kindly ask you to call us on ###-###-#### so that we can proceed with your case [redacted] as soon as possible.  We hope to here from you soon.  We apologize for any inconvenience caused with this...

matter.

Dear [redacted], We would first like to apologize for your most recent service interaction with our customer support group. Your experiences and feedback act as a catalyst in supporting corporate change.  At this  time, we are happy to see this matter was resolved as of [redacted] March,...

2016 with a replacement being issued.Regards

Dear [redacted], Thank you for contacting [redacted]. We would first like to offer our sincerest apologies for the incident with your order [redacted]. We do understand this matter was of great inconvenience to you, and as a commercial gesture, we have refunded the shipping cost incurred. At this...

time, we are unable to accommodate your request. Once you return the article, we will issue a full refund for the price paid in the original method of payment. Regards, [redacted] Customer Service

Dear [redacted],
Thank you for contacting Zara.com.
In an effort to understand the circumstances surrounding the delivery of your order [redacted] - shipped under tracking number [redacted] - , we have reviewed all the delivery details in conjunction with the carrier Ontrac.
Our records...

indicate there have been no errors in the delivery process and the delivery was made successfully to the shipping address requested at the time of purchase.
At this time, since the package is deemed delivered, we are unable to provide replacement or refund.
We sincerely apologize for any inconvenience this may have caused.
Regards,
Zara.com Customer Service

I would like a refund or at the very least a replacement of the shoes.

Dear [redacted],
Thank you for contacting Zara.com.
Regarding your email, we would first like to apologize for any inconvenience this may have caused.
Our records indicate your concern was already addressed and resolved by our Customer Service Department as of 8/**/2016, following our internal...

review. No further action will be taken at this time, as this case is deemed successfully settled.
In case of further queries, you may contact our Customer Service through the contact form, live chat or call us on [redacted].
Regards,
Zara.com Customer Service

Dear [redacted],
Thank you for contacting Zara.
We would first like to apologize for any inconveneince this may have caused.
After further reviewing this matter, and as a commercial gesture, we will be happy to offer you an exchange or store credit for the merchandise.
At this time, we are unable...

to process a refund for this purchase as it was originally made in Puerto Rico.
Best regards,
Zara Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 First of all, my daughter hasn't worn once, this is why I am very unhappy. Washing clothes before wearing is the standard step I do to my kids every time.Second, this is of course a manufacture defect because you use inappropriate material for the cord belt. I have attached the picture and you can see the belt is super short and there is no way to use it.  If you say this is not a manufacture defect, how do you call this problem?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Zara.
We sincerely apologize for the human error that may have occurred regarding the contact details provided.
We would like to reiterate the correct price of the article store wide was $49,99, therefore you have been charged correctly.
For further queries regarding store purchases, please contact us via phone at [redacted].
Regards,
Zara Customer Service

Dear Customer, Upon further review, we have determined the reported defect is not a manufacturing defect and we are unable to process a return, or send out a replacement. Our return and exchange policy is the same online and in our stores . We reserve the right to deny are turns that do not comply...

with our terms and condition . Since your purchase is well over our 1 month policy guarantee we regret we won’t be able to further assist you .  Kind Regards, Customer Services

Dear [redacted],Thank you for contacting Zara.com.In an effort to understand the circumstances surrounding the delivery of your order [redacted], shipped under tracking number [redacted], we have initiated an investigation in conjunction with our carrier.
We appreciate your patience while...

we review this incident, and you can expect contact from a member of our Customer Service team with a solution for the concern reported.
We sincerely apologize for any inconvenience this may have caused.Regards,Zara.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  In response to my complaint, the business refunded me the additional money that was due.  It was refunded via Paypal yesterday, 1/*/17. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The company sold the item in a defective condition and they are required by law to refund or replace which they refuse to do. On top of that they are rude and insulting when you talk to them. The shirt was returned within 24 hours of receiving it and they were notified that it arrived defective. They should be prosecuted.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Zara.com.
We would first like to apologize for any inconvenience this may have caused.
Our records indicate this matter has been rectified as of November [redacted], 2016.
Regards,
Zara.com Customer Service

Dear Valued Customer,To facilitate your request for a replacement or refund, we kindly ask once again that you utilize the free [redacted] return label that was sent to your email address on file. Additionally please accept our sincere apology for the service interaction experienced. We look forward to having all your concerns resolved and to providing an amicable resolution. Regards Zara.com Customer Service