Kingdom Bright, Inc.

Dear ***, As we have been unable to contact you by phone in order to verify some details, we kindly ask you to call us on *** *** *** as soon as possibleWe try calling back on January *** times with no availability . In case of further queries, please contact our Customer
Service through ###-###-#### Thank you, Customer Services Case ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Hello, I spoke to someone from the Quality Assurance Team, and he apologized for the recent
experience I hadHe informed me that they will be "Express Mailing" me the three items that were missing from my order.
Sincerely,
*** ***

Dear Customer, In regards to your email, please be advised your feedback is very important to us and it has been documented in your caseNevertheless since your item was not price in Dollars signs we regret we wont be able to honor the price listed on the tickets as it is not the
currency value of the US However we appriciate your feedback and we apologize for any inconvenience this may have caused. Kind Regards,Customer Services

Dear ***,
We would first like to apologize for the experience you have reported and the miscommunication referenced at the store level
Please note, the items displayed on our website feature their accurate composition
We are happy to confirm that 100% of the upper in the
Leather High Heel Shoes is indeed leather
At this time , we are unable to accept the return of the shoes as they have been wornOur decison is in alignment with the purchase conditions you agree to when placing your Zara.com order, where
your right to a refund or replacement applies to articles returned in their original condition
Regards,
Zara.com Customer Service

Dear ***
Thank you for contacting Zara.com
We would first like to apologize for the negative impact our recent service interaction has had on your loyalty to our brandPlease note, as always, our goal is to offer you a consistent and reliable service and we stand committed to improving your future shopping experiencesAt this time the details of this experience have been successfully documented to facilitate improvements
For quality assurance, all of our items are inspected for quality and there were no incidences of faulty associated with the Shiny forest printed T-shirt ref *** as long as handled in accordance with the instructions provided in our website
As per the terms and conditions you agree to when you shop at Zara.com, your right to a refund only applies to products that are returned in the same condition as received
As a one-time exception, and a gesture of goodwill, we will accept the return of the t-shirt for a refund in the original form of payment
If a new prepaid return label is required, please contact our Customer Service directly via phone at *** *** ***You may also send us an email to ***
Regards,
Zara.com Customer Service

At this time, I have been contacted directly by Zara USA regarding complaint ID ***, however my complaint has NOT been resolved because: *** *** *** * *** ***
Dear ***,Thank you for contacting *** and for your interest in our products.With
regards to your inquiry on your email, we would like to advise you that at this time your feedback has been documented and forwarded for internal reviewPlease note that as soon as any additional information is received you will be contacted immediately. If you have any further questions please contact us through the contact form or by calling ###-###-####You may also send us an email at ***.Regards,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Customer, Thank you for contacting usPlease be aware that ZARA does not honor any price adjustment for any items that have a reduce amount You will be able to find this information on our website at ***We regret we wont be able to further assist you.Kind Regards,Customer
Service Department

Dear ***,Once again we sincerely apologize for your overall shopping experienceAs always, the service interactions of all our valued customers acts as an integral aspect of our unique business modelWe stand committed to providing excellent customer service and accordingly you will be contacted
by a member of our Quality Assurance TeamFor further queries, please contact our Customer Service through the contact form or call ###-###-####You may also send us an email at ***

Dear Mariana,
Thank you for contacting ***
We would first like to apologize for any inconvenience this may have caused you
Regarding the reported missing items from order ***, our records indicate this matter was addressed and resolved through our Customer Service Department
A
partial replacement plus refund in the original form of payment for the items listed below was offered on 7/**/As per your request, no replacement necessary and all items were successfully refunded
*** *** *** *** In case of further queries, please call our Customer Service on *** *** *** or contact us by chat through our website
Regards,
*** Customer Service

Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID ***I have called my bank multiple times to follow up and to ensure that my dispute has not been closed without resolution** *** has informed me that Zara has not contacted them back yet
either, despite constant pressing.Sincerely,*** ***

Dear Gabrielle,
Thank you for contacting ***
We would first like to apologize for any inconvenience this may have caused
We kindly ask that you return the Basic sweatshirt ref *** using the prepaid label provided, so we can issue a full refund in the
original method of payment for the article
As a token of our apologies for this inconvenience, we would like to offer you free shipping on your next Zara.com orderSimply contact our Customer Service department via phone or chat and provide your new order number, so we can refund the shipping cost
Regards,
*** Customer Service

Dear *** **,Thank you for contacting Zara.com.We would first like to apologize for any inconvenience this may have caused.Our records indicate the Printed Culottes ref *** was successfully refunded in the original form of payment.Regards,Zara.com Customer Service

Dear ***,
Thank you for contacting Zara.com
We would first like to apologize for any inconvenience this may have caused
As per the purchase conditions you agree to when shopping at Zara.com, your right to a refund only applies to products that are
returned in the same condition as received
At this time, as the article has been worn, we are unable to accommodate your request for refund
The article is being returned to you via *** under tracking number ***
Regards,
Zara.com Customer Service

Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID ***.Sincerely,*** ***

Dear Customer, Thank you for contacting usPlease accept our apologizes for the problem you have experiencedHowever, we regret that we cannot help provide further assistance in this situation as our return policy clearly states that any product purchased from ZARA may be exchanged for another
product or returned for a full refund within one month of its original purchase dateSince the purchase took place longer than the one month return period, we regret that we are not able to provide you with a refund or exchange Regards, Customer Services

Dear Customer, Thank
you for contacting Zara and for your interest in our productsWe sincerely apologize for the manner in which our decision has impacted your
overall service experienceOur aim is to provide a consistent and reliable
service in alignment with our purchase
conditions.However, we have every right to deny a transacting that doesn't comply within our return and exchange conditions We regret we wont be able to further assist you.Thank you, Customer Services

Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID ***It's like they don't care about customers having a complaint at all This company shouldn't be in bussines the way they operate.Sincerely,*** *** ***

Dear ***,
Thank you for contacting *** and for your interest in our products
We have appreciated your patience during our review process. Please note our internal review has confirmed the weight of your package being consistent with the total amount of items ordered. Tracking number *** contained all items originally ordered as we successfully sourced your articles from one distribution centerAs there were no inventory discrepancies, we are unable to accomodate your request at this time.Regards,Zara.com Customer Service

Revdex.com:My complaint case is :ID ***
I contacted my credit card company and they helped me to dispute this chargeThen someone from Zara agreed to refund full priceI have received their refund confirmation email I find that this resolution is satisfactory to me and the
matter has been resolved
Sincerely,
*** **

Dear ***,Thank you for contacting Zara.com and for your interest in our products.We would like to apologize for any inconvenience caused by your most recent service interactions with our Customer Care DeptPlease note the details of your complaint have been reviewed thoroughly however in
alignment with the terms and conditions associated with your purchase we are unable to issue the refund requestedAs stated on our website, Zara.com reserves the right to reject items which are not in the same condition in which they were receivedRegards,Zara.com Customer Service