Kingdom Bright, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
The company should credit the product it is a faulty material all companies I have dealt with in the past backs all their products fully they have terrible customer service 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for contacting [redacted] and for your interest in our products Regarding your claim please note that the details reported have been reviewed on a tertiary level. At this time however,  we were unable to identify an error with the composition provided. For your records we have included a screenshot from our website as well as a detailed description below: UPPER100% goat leatherLINING80% polyurethane, 20% polyesterSOLE100% styrene butadiene rubberSLIPSOLE95% goat leather, 5% polyurethane Regards[redacted] Customer Service

Dear Humaira,
Thank you for contacting Zara.com.
We would first like to apologize for any inconvenience this may have caused.
Following your claim of non receipt and our subsequest investigation, our records indicate a refund for the Mid-rise Jeans ref [redacted] was successfully issued...

to the original form of payment on June [redacted] 2016.
We recommend that you contact your financial institution for further information.
Regards,
Zara.com Customer Service

Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID [redacted].Sincerely,
[redacted]

Dear Customer,  Thank you for contacting us once again .  After further review, as per our warehouse the order appears to have shipped completed. Our decision remains consistent therefore we regret we wont be able to further assist in your matter .  Regards, Customer...

Services

Dear Valued Customer, Regarding your complaint, please note the details of your case have been reviewed once again  on a tertiary level. Based on the details of our initial investigation, we were unable to identify any errors in the logistics process. Nonetheless, as a commercial gesture, a...

refund will be issued. This amount will appear on the original method used. Your continued loyalty to our brand is greatly appreciated and we hope that you revisit our website soon. RegardsZara.com Customer Service

To whom it may concern,This order was confirmed as delivered to the correct address by the carrier but as a commercial gesture we have issue a refund for the order as a commercial gesture. An email will be received to the customer's account confirming the refund. We regret any inconvenience this...

might have caused.thanks,Zara.com Customer Service

Dear [redacted],Thank you for contacting [redacted].We would first like to apologize for any inconvenience this matter may have caused you. We appreciate your feedback, and the details of your experience were documented to facilitate improvements.As a commercial gesture, we processed a refund in the...

original form of payment for the Corset Top ref [redacted]Regards,[redacted] Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They have agreed to pay me the amount owed. Thank you for your assistance in getting this issue resolved!
Sincerely,
[redacted]

Dear [redacted],We would first like to apologize for any inconvenience this matter may have caused you. Please note that we take your comments and feedback very seriously as they are valuable contributions that allow us to improve our services. As we continue to emphasize the importance and value that all...

of our customers deserve, we will take the necessary measurements to ensure our decisions refrain from having such a negative impact on our valuable customers. Our courier was unable to identify any errors in the logistics process, nonetheless, as a commercial gesture you will be contacted immediately so that we may arrange a replacement/refund. We look forward to speaking with you.If you have any further questions please contact us through the contact form or by calling ###-###-####. You may also send us an email at [redacted].

Dea[redacted], According to our records, a member of our Management Team had recently contacted you with a resolution to your case. If this is not the case we ask that you contact us at your earliest convenience, so that we may resolve this issue. Our Customer Service is available Monday to Friday from...

8.30 am to 7.30 pm EST and Saturday from 10.00 am to 4.00 pm EST. We look forward to speaking with you. For further queries, please contact our Customer Service at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

while it is well known that theft of consumer merchandise left outside their homes is common place the retailer nor the shipping company made any attempt to safeguard my purchase and prevent this from happening.  I was home at the time of delivery but was unaware that my items had been delivered because there was no attempt made to alert me, there was no knock at my door, there was no call made to my cell phone.  The driver could have even left the package at my leasing office, as is often done with professional and quality delivery companies, like [redacted] and [redacted].   Moreover,  had  any one of these simple preventative measures been made, my property would not have been stolen.  Additionally, it is completely unprofessional, unethical, careless, and just plain wrong that I should be left without the items I purchased or the money that I used to make this purchase.  When there is no signature required, no knock is required, absolutely no notification of delivery at the time of delivery is required then what is to stop a corrupt driver from Lasership from stealing customers' purchases and then just claiming to have delivered them, nothing!   And the fact that Zara has made absolutely no attempt to resolve this issue or compensate me for my loss is to say the least disturbing and is reflective of the type of company, I have no wish to do further business with.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Once the company sends me a free of charge Return Label slip (as they said), and fully refund my account in the same form of payment, the matter will be resolved.My address is [redacted]
Sincerely,
[redacted]

Hello [redacted],This customer was refunded $258.70 on July **, 2016 for the return she made at the store. Please be advise we are working with our accounting department to refund her $11.45 in taxes that were not applied to the refund. Thank you.

Dear [redacted],We wish to inform you that a member of our Management Team had attempted to contact you however was unsuccessful. Please note the details of your experience have been documented and a resolution has been reached. We ask that you contact us so that we may further review the incidentreported. Our Customer Service is available Monday to Friday from 8.30 am to 7.30 pm EST and Saturday from 10.00 am to 4.00 pm EST. We look forward to speaking with you.For further queries, please contact our Customer Service at [redacted]

Dear [redacted],
Thank you for contacting Zara.com.In an effort to understand the circumstances surrounding the delivery of portion of your order [redacted] - shipped under tracking number [redacted] - , we have researched all the information available regarding the parcel’s processing and...

delivery. Our records indicate the delivery was made successfully, and the parcel was left at the front door of the address requested at the time when the order was placed.
As per your request, we have reviewed this case once again and a member of our Customer Service will be in contact with you shortly regarding your concerns.
We sincerely apologize for any inconvenience this may have caused.
Regards,
Zara.com Customer Service

Dear Customer, Thank you for contacting us .After further review, please be aware that the reported defect is not a manufacturing defect, it is  defect of use and we are unable to proceed with a return or send an replacement . We regret we wont be able to further assist. Thank you,...

Customer Services

Revdex.com:At this time, my complaint, ID [redacted] regarding Zara USA has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID [redacted]. The last time they contacted me was on 6/**/15 requesting information about my purchase (date, location of store, scan of receipt). I responded with all the information on 6/**/15...

and have not heard back from them since. Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Zara.com.
 In an effort to understand the circumstances surrounding the delivery of your order [redacted], shipped under tracking number [redacted], we have initiated an investigation in conjunction with our carrier [redacted]. Our records indicate...

the delivery was made successfully to the same address requested at the time when the order was placed, and the package was left at Front Door.
 Please note as per the terms and conditions agreed to when you shop at Zara.com, the product(s) will be at your risk from the time of delivery.
 At this time, since the package is deemed delivered, we are unable to provide a replacement or refund.
 
 We sincerely apologize for any inconvenience this may have caused.
 Regards,
  
 Zara.com Customer Service