Hello,The Support Team answers all received correspondences within 24-48 hours. Only in times of extremely high volume, will that time table be extended. In regards to the issues you have stated, there is nothing that Support Team can do to resolve the situation to your satisfaction. The desired settlements you listed, are not within the scope of the Support Team and can not be accomidated. While I understand you are displeased with the changes that have been made, this is not the best forum to use to enact change. That is best done through the official Wizard101 forums.
Hello,I reviewed all of the tickets and evidence regarding the account in question. Based on the evidence gathered, the "account," was in violation of our Terms of Use. Chat and access logs were used to back up the violation found and the action taken was within the Support Team policies....
That being said, the account will remain banned. Should you wish to procure additional details, please contact the Support Team directly, through www.[redacted]com. Thanks,KingsIsle Account Manager
Our records indicate that there are multiple accounts associated with the provided contact information. We will need to know the dates and amounts of each of the disputed transactions. The most recent account with purchases, GodZuno, has had the card associated with...
the purchases blocked from making further charges in our systems.
Please note, in order for your card to be charged, the following steps must be completed correctly every time a transaction is done. 1. Log into the web account (not the game) with the username and password.2. Click on "Buy Crowns" or "Upgrade Membership"3. Select the desired package(s) of Crowns &/or Membership4. Choose the account to apply the selected increment & add to cart5. Hit checkout & enter the parental control password.6. Enter the credit card & billing address information (including CVV security code) - it’s possible that the “Save Credit Card Information” was manually selected earlier.7. Click "complete purchase" on the next page to finalize the order8. Receipt email is sent to all email addresses on file.
Complaint: [redacted]
I am rejecting this response because: These are separate accounts we are dealing with the account:andrewfarsaci, has been banned and I'm ok with that, I'm refering to the [redacted] account witch was banned "per request" witch is in fact false, the andrewfarsaci account is fine I want the [redacted] account to be unbanned due to the fact I didn't authorize it to be banned.
Regards,
[redacted]
Hello,A review of your accounts has been made by the highest authority on the Support Team. After said review, the termination of the accounts remain in effect. Again, should you wish to communicate this issue in greater detail, I encourage you to contact the Support Team directly.Thanks,KingsIsle Account Manager
Hello,The account in question, was banned as a result of two violations. One, was sharing account information in game. The second, was for receiving stolen goods from a compromised account. While I can not discuss the specific details of these actions through a public forum, I encourage you...
to contact our Support Team at [redacted]. Thanks,KingsIsle Account Manager
The account [redacted] has been permanently banned by violating the Terms of Use that is accepted upon account creation. The account has been involved in Cyber Sex chat activity in-game, which is highly unacceptable. Our priority is to host a safe environment for our players and this behavior is not tolerated. The accounts will not be released and banned accounts are not eligible for refund.
Hello,
In order to re-open the account, 14,770 Crowns would need to be paid back. If you wish to make payment, you can do so by sending a check or money order to KingsIsle Entertainment, [redacted]...
** [redacted]
The amount necessary to reinstate this account is: $30
We will notify you via this email when the account is reinstated.
Hello,Your account was banned for multiple violations of our language policy. The reasons for the ban were detailed to you on multiple occasions, by multiple agents on our Support Team. The decision to ban the account was confirmed by the highest possible authority. That being said, there...
will be no appeal in this case and the account will remain banned.Thanks,KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because: This company is quick to charge my credit card, when I challenge it, they claim they cannot find my information and ask that I contact them directly. I tried that, there is no way to reach them. Please provide a REAL person's name and direct # for me to contact. I've followed all of your instructions with NO results. Your practice of delay, deny, avoid is very very unethical at best. My Credit Card Company has cancelled the account to block your charges.I would hope that the Revdex.com holds them accountable for this illegal business practice! This is dishonest.This company should be closed.
Regards,
[redacted]
Hello [redacted],I apologize if you feel you were treated unfairly in previous communications through our support channels. I went through your contact history through our support and see that you have had multiple communications with us. It appears that all correspondences were handled to the...
best of our abilities, and most issues were resolved. As for the virus you state that you are experiencing on your computers, I can assure you that if you originally downloaded Wizard101 from our official site www.wizard101.com the virus was not contracted from our services. It seems that a few of the issues you were experiencing in-game were due to incomplete quest line actions, which we gladly helped you in the right direction. Unfortunately, viruses can come from the most discrete places such as clicking a link on a webpage or untrusted links embedded in emails. However, viruses will typically affect your computer's functionality and not any applications you have downloaded unless it was a result of the virus. The way our game client download is set on our official site, if downloaded from here and so long ago as you previously stated, the virus was not from our products and services. Please let me know if you have any other questions.Respectfully,KingsIsle Support
Hello,
The customers username was permanently muted for using extreme sexual language in [redacted] in-game chat, which violates our Terms of Use. We cannot lift the permanent mute sanction on the customer's account. KingsIsle Entertainment works very hard to maintain a safe...
environment for all of our players. We cannot overlook the violation of our rules. We cannot provide a refund for the 12 month [redacted] membership purchased 8/20/2016. Per the Terms of Use, all purchases are non-refundable barring technical difficulties preventing reasonable access to the game.
Regards,
KingsIsle Support Manager
Complaint: [redacted]
I am rejecting this response because:
They falsely banned me and won't tell me why.
The fact i've SEEN people unbanned, myself included and they cannot explain as to why me or my family was banned is itic, I just asked for an explination and even now they cannot.
This is unacceptable, I seen people complain earlier to the Revdex.com who used expliots and glitches and got unbanned. Yet someone who was FASELY banned wasn't.
They say "Game safety" So whenever a family tries protecting themselves they ban you.
They say "keep secure updated information" so we did, banned for that.
No information was exposed, they were my family, and authorization of the family and/or parents wanted this for the saftey of their child, or themselves. As we ALL used that email.
The fact they can't respond explaining as to why, is rather itic, I requested an appeal and they denied it. They fasely banned me, my family, and all I asked was to be unbanned, and play the game ALONG with my family.
We've spent thousands of dolors and they banned us, again, FASLY, but its okay, we'll be taking our business elsewhere, and will be notifying our attourney for futher actions.
I do NOT recommend doing business with this company. They do unfair business practices, manipulate and have one of the WORST support services.
Regards,
[redacted]
Hello,
The account in question was banned for multiple reasons, including being associated with confirmed "hacked" and "account selling" activities. Both actions are considered extreme violations of our rules. As a result, the account was banned with no appeal to re-open.
Thank you,
KingsIsle Account Manager
Hi There!As per your request, your Membership for username parthraj has ended and will no longer be billed a re-occurring fee. As a gesture of goodwill we've issued a credit of $9.95 that should appear on your banking statement within 2-3 business days. The account can be resumed at...
any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support[redacted] Did you know you don't have to wait until the day before renewal to cancel? [redacted]How Does the Billing Work?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
**Update accounts were closed and money charged was refunded as of 4/14/16.**
Troubleshooting errors can be very involved. I can only suggest that you contact us through [email protected] so we can assist you through troubleshooting steps.
Complaint: [redacted]
I am rejecting this response because:
It is clear that the violations are correct but banning isn't a suitable punishment, even one of the support managers I emailed said so, I have lost time and money over a few words, does this make sense to you?
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
While I do appreciate your answer that only took me contacting the Revdex.com to obtain, as on your website it states that you will provide reasoning why on your website though an simple email. I hope you fix that issue soon.
You state, "Specifically, the user of this account was found to have
given access to the account to unauthorized players.".
Can I please see proof as to why you believe I gave access to "unauthorized players"?
I am requesting it as I am the account holder, I would like to see evidence as to what my account did for that specific violation, as I believe the only issue is on your end.
Thanks
Hello,
I have reviewed the chat records in regards to the sanction that was levied against your account. Per our chat policies, no personal information can be distributed in game. This includes personal YouTube channel information. That being said, this was a first time offense...
and I have removed the mute. However, please know that in the future, any distribution of personal information can potentially lead to the permanent muting of the account.
Thanks,
KingsIsle Account Manager
Hello,The Support Team answers all received correspondences within 24-48 hours. Only in times of extremely high volume, will that time table be extended. In regards to the issues you have stated, there is nothing that Support Team can do to resolve the situation to your satisfaction. The desired settlements you listed, are not within the scope of the Support Team and can not be accomidated. While I understand you are displeased with the changes that have been made, this is not the best forum to use to enact change. That is best done through the official Wizard101 forums.
Thanks,
KingsIsle Account Manager
Hello,I reviewed all of the tickets and evidence regarding the account in question. Based on the evidence gathered, the "account," was in violation of our Terms of Use. Chat and access logs were used to back up the violation found and the action taken was within the Support Team policies....
That being said, the account will remain banned. Should you wish to procure additional details, please contact the Support Team directly, through www.[redacted]com. Thanks,KingsIsle Account Manager
Hello,
Our records indicate that there are multiple accounts associated with the provided contact information. We will need to know the dates and amounts of each of the disputed transactions. The most recent account with purchases, GodZuno, has had the card associated with...
the purchases blocked from making further charges in our systems.
Please note, in order for your card to be charged, the following steps must be completed correctly every time a transaction is done. 1. Log into the web account (not the game) with the username and password.2. Click on "Buy Crowns" or "Upgrade Membership"3. Select the desired package(s) of Crowns &/or Membership4. Choose the account to apply the selected increment & add to cart5. Hit checkout & enter the parental control password.6. Enter the credit card & billing address information (including CVV security code) - it’s possible that the “Save Credit Card Information” was manually selected earlier.7. Click "complete purchase" on the next page to finalize the order8. Receipt email is sent to all email addresses on file.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: These are separate accounts we are dealing with the account:andrewfarsaci, has been banned and I'm ok with that, I'm refering to the [redacted] account witch was banned "per request" witch is in fact false, the andrewfarsaci account is fine I want the [redacted] account to be unbanned due to the fact I didn't authorize it to be banned.
Regards,
[redacted]
Hello,A review of your accounts has been made by the highest authority on the Support Team. After said review, the termination of the accounts remain in effect. Again, should you wish to communicate this issue in greater detail, I encourage you to contact the Support Team directly.Thanks,KingsIsle Account Manager
Hello,The account in question, was banned as a result of two violations. One, was sharing account information in game. The second, was for receiving stolen goods from a compromised account. While I can not discuss the specific details of these actions through a public forum, I encourage you...
to contact our Support Team at [redacted]. Thanks,KingsIsle Account Manager
Hello again,
The account [redacted] has been permanently banned by violating the Terms of Use that is accepted upon account creation. The account has been involved in Cyber Sex chat activity in-game, which is highly unacceptable. Our priority is to host a safe environment for our players and this behavior is not tolerated. The accounts will not be released and banned accounts are not eligible for refund.
Regards,
KingsIsle Support
Hello,
In order to re-open the account, 14,770 Crowns would need to be paid back. If you wish to make payment, you can do so by sending a check or money order to KingsIsle Entertainment, [redacted]...
** [redacted]
The amount necessary to reinstate this account is: $30
We will notify you via this email when the account is reinstated.
Thank You,
KingsIsle Account Manager
Hello,Your account was banned for multiple violations of our language policy. The reasons for the ban were detailed to you on multiple occasions, by multiple agents on our Support Team. The decision to ban the account was confirmed by the highest possible authority. That being said, there...
will be no appeal in this case and the account will remain banned.Thanks,KingsIsle Account Manager
Complaint: [redacted]
I am rejecting this response because: This company is quick to charge my credit card, when I challenge it, they claim they cannot find my information and ask that I contact them directly. I tried that, there is no way to reach them. Please provide a REAL person's name and direct # for me to contact. I've followed all of your instructions with NO results. Your practice of delay, deny, avoid is very very unethical at best. My Credit Card Company has cancelled the account to block your charges.I would hope that the Revdex.com holds them accountable for this illegal business practice! This is dishonest.This company should be closed.
Regards,
[redacted]
Hello [redacted],I apologize if you feel you were treated unfairly in previous communications through our support channels. I went through your contact history through our support and see that you have had multiple communications with us. It appears that all correspondences were handled to the...
best of our abilities, and most issues were resolved. As for the virus you state that you are experiencing on your computers, I can assure you that if you originally downloaded Wizard101 from our official site www.wizard101.com the virus was not contracted from our services. It seems that a few of the issues you were experiencing in-game were due to incomplete quest line actions, which we gladly helped you in the right direction. Unfortunately, viruses can come from the most discrete places such as clicking a link on a webpage or untrusted links embedded in emails. However, viruses will typically affect your computer's functionality and not any applications you have downloaded unless it was a result of the virus. The way our game client download is set on our official site, if downloaded from here and so long ago as you previously stated, the virus was not from our products and services. Please let me know if you have any other questions.Respectfully,KingsIsle Support
Hello,
The customers username was permanently muted for using extreme sexual language in [redacted] in-game chat, which violates our Terms of Use. We cannot lift the permanent mute sanction on the customer's account. KingsIsle Entertainment works very hard to maintain a safe...
environment for all of our players. We cannot overlook the violation of our rules. We cannot provide a refund for the 12 month [redacted] membership purchased 8/20/2016. Per the Terms of Use, all purchases are non-refundable barring technical difficulties preventing reasonable access to the game.
Regards,
KingsIsle Support Manager
Complaint: [redacted]
tic, I just asked for an explination and even now they cannot.
tic, I requested an appeal and they denied it. They fasely banned me, my family, and all I asked was to be unbanned, and play the game ALONG with my family.
I am rejecting this response because:
They falsely banned me and won't tell me why.
The fact i've SEEN people unbanned, myself included and they cannot explain as to why me or my family was banned is i
This is unacceptable, I seen people complain earlier to the Revdex.com who used expliots and glitches and got unbanned. Yet someone who was FASELY banned wasn't.
They say "Game safety" So whenever a family tries protecting themselves they ban you.
They say "keep secure updated information" so we did, banned for that.
No information was exposed, they were my family, and authorization of the family and/or parents wanted this for the saftey of their child, or themselves. As we ALL used that email.
The fact they can't respond explaining as to why, is rather i
We've spent thousands of dolors and they banned us, again, FASLY, but its okay, we'll be taking our business elsewhere, and will be notifying our attourney for futher actions.
I do NOT recommend doing business with this company. They do unfair business practices, manipulate and have one of the WORST support services.
Regards,
[redacted]
Hello,
The account in question was banned for multiple reasons, including being associated with confirmed "hacked" and "account selling" activities. Both actions are considered extreme violations of our rules. As a result, the account was banned with no appeal to re-open.
Thank you,
KingsIsle Account Manager
Hi There!As per your request, your Membership for username parthraj has ended and will no longer be billed a re-occurring fee. As a gesture of goodwill we've issued a credit of $9.95 that should appear on your banking statement within 2-3 business days. The account can be resumed at...
any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support[redacted] Did you know you don't have to wait until the day before renewal to cancel? [redacted]How Does the Billing Work?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
**Update accounts were closed and money charged was refunded as of 4/14/16.**
Thank-you
[redacted]
Hello again,
Troubleshooting errors can be very involved. I can only suggest that you contact us through [email protected] so we can assist you through troubleshooting steps.
Regards,
KingsIsle Support
Complaint: [redacted]
I am rejecting this response because:
It is clear that the violations are correct but banning isn't a suitable punishment, even one of the support managers I emailed said so, I have lost time and money over a few words, does this make sense to you?
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
While I do appreciate your answer that only took me contacting the Revdex.com to obtain, as on your website it states that you will provide reasoning why on your website though an simple email. I hope you fix that issue soon.
You state, "Specifically, the user of this account was found to have
given access to the account to unauthorized players.".
Can I please see proof as to why you believe I gave access to "unauthorized players"?
I am requesting it as I am the account holder, I would like to see evidence as to what my account did for that specific violation, as I believe the only issue is on your end.
Thanks
Hello,
I have reviewed the chat records in regards to the sanction that was levied against your account. Per our chat policies, no personal information can be distributed in game. This includes personal YouTube channel information. That being said, this was a first time offense...
and I have removed the mute. However, please know that in the future, any distribution of personal information can potentially lead to the permanent muting of the account.
Thanks,
KingsIsle Account Manager