It's been a few months since September that our air conditioner clocked out right in the middle of a heat wave Your technician Casey got here towards the end of the day and in an hour was able to replace a broken motor fan part up in the attic He just happen to have a replacement on hand in his truck The reason for all these details is that I am very impressed with ChasRoberts for sending their technicians well stocked for emergency situations Casey was fully dressed in uniform and had to work in an oven-like condition Nonetheless, he was able to resolve the problem without having to special order parts A great shout out and thank you to Casey, a well qualified technician for a job well done (deserves a bonus) And to ChasRoberts for being prepared and equipped for tackling our Phoenix heat related emergency conditions and for having such a great crew
We've been a Chas Roberts HVAC customer for more than years and when we ran into plumbing issues at our two homes, they were the first to come to mind for the repairs Replacement of a failed mains gate valve at one home and replacement of an aged water heater at the second were performed by the same plumbing tech - Joseph, and he was friendly, courteous, punctual and thorough (and he had a good sense of humor)
We'll continue to depend on the Chas Roberts team for all of our HVAC and (now) plumbing needs
Ben S*** was out to my home in Vail on July because my A/C wasn't cooling and my thermostat wasn't cooling below degrees He quickly determined the issue was a faulty Evaporator He thoroughly explained the issue, that he'd had the part ordered/expedited and that when I was called to schedule an appointment to request a morning appointment because this would take a minimum of 4-hours but likely longerUnderstand my AC had not been cooling and it was progressively getting hotter in the house for a weekWith temps breaking records last week and exceeding daily by the time Ben came out I was cranky Ben has the nicest persona and he was so helpful and calm, he made what I was anticipating to be a terrible day end as a great dayI was thrilled to hear Ben will be back tomorrow to install the Evaporator (which by him expediting the part it was delivered in 2-business days!) I want to be sure you know what an awesome representative Ben is of your company Because of his superior attitude and service I will happily recommend him to anyone asking about AC repair (which is often in Arizona) You have a stellar employee in Ben and you're lucky to have him as the face of your businessBen, M*** and I thank you for the cool air and your kindness!!!
*** ***
I would like to thank Glenn and Ryan who were out out at my house last week for an annual check They were very professional and thorough and took their time to explain things to me I really appreciate your hard work, dedication and expertiseThank you very much!
I justed started using Chas Roberts last month (September 2018) They have been very professional right from the first time I contacted themall of their mechanics hav been very efficientThe Mechanic Harold is outstandingHe called me the following day following up on the repair that he completed, to make sure everything was running rightI would highly recommend this organization for all Air conditioning repairsOperating hours a day
the technician that showed up was "The Brick"He showed up already having an idea what the exact problem wasVery knowledgeableExplained what he was going to do and what would happen afterWould definitely recommend him and Chas Roberts for future jobs
Chas Roberts has a chronic problem of over booking their servicemen They are usually late and from time to time have not shown up at all This tech was expected between and and arrived at 5:30-not at all apologetic and quite surly All he wanted to do was sell me new units for a mere $11,000! They may need replacing but I would never trust them I am done with Chas Roberts
Brandon did an excellent job servicing our air handler and heat pump unitHe was thorough and made sure all aspects were tested/reviewed both before the repair and afterHe was very knowledgeable and explained all aspects of the system, thermostat, etcand how they workedHe was very approachable and professional and did not make or leave any mess
This company is inefficient in many waysCalled for an appointment for maintenance in October I already paid for.I also specified I would not be able to have them come until late November or early DecemberThe person I spoke to said,”no problem “ just call when you know for sure
I called yesterday and was told the earliest they could come was December 31st between and PmNot acceptable! I have been a customer for years I was told someone would call me that day to see what could be doneI gave phone numbers to reach me and they completely ignored the numbers I gave and called on a different numberThey couldn’t even get that correct
Chas Roberts customer service needs to be overhauled and they should teach the representatives how to treat long time customers
I called a different company who has been in the Valley a long timeThey were recommended by a friend who said they were very efficient and easy to get in touch withThe representative I spoke to not only told me they were running a special that was much less expensive but could be out on the day I needed
I would never recommend Chad Roberts to anyoneIf I didn’t have to fill in the Star part of this survey they would get zero
"The Brick" came by this morning and fixed a heating issue in our spare bathHe showed up right on time and fixed the issue quicklyHe also gave me some great tips on helping to balance out the heating and cooling of our houseThanks!
I have had my A/C and Furnace Systems under annual contract with Chas Roberts for the years I have owned my home During last summers inspection the Chas Roberts Engineer notice that my AC unit was drawing way to much power He researched the problem and we corrected the problem before the unit failed in degree weather He also saved me a lot of money as the he caught the problem before the faulty unit sucked up all my solar credits Well trained - courteous - on time - affordable - what more could you ask for................*** in Buckeye
I have used several A/C companies over the years and this is one of the least trustworthy or concerned about their customersMy newly built home was left with a partially installed A/C system by this vendorI moved in Jan and decided to pop on the A/C a couple months later on one of those warm days we get sometimes in MarchThe A/C was not cooling the house after an hour so I went outside to discover a loud grinding noise coming from my new A/C unitI immediately turned off the A/C and called ChasA rep came out and found that the condenser unit valve had not been opened so the system was running without being able to do any circulation to the evaporator unitHe also found that the ducting in the ceiling had not been connected and that the installation tech had marked that there was a large leak in the system but had done nothing to correct the issueThis was strike against the trustworthiness of this companyThe tech repaired the leak he found, finished the installation of the unit and the A/C began to workI am still concerned that running the unit in the half installed state caused damage to the condenser unit but Chas did nothing to investigateA month later the A/C stops working againChas comes out next day and finds that a fitting outside on the condenser line was not tightened enough and all my freon and oil had leaked outChas tightened and filled the unit cooling resumedOnce again I am concerned that letting the unit run for a day without coolant and oil could have damaged the compressor but Chas does not seem concernedStrike against the trustworthiness of this companyThese are machines that require lubricationThe unit may continue to function but Chas Roberts poor installation could cost me years off operation and labor bills to replace a compressor, dryer, and filter later on that may have lasted the warranted lifespan with only routine maintenanceThat brings us to yesterday 6/29/My home is at degrees and the A/C is on set to and it is not cooling downAfter some time I hear what sounds like my irrigation system watering the yard (it shares the same wall as my A/C unit)It's loud enough for me to go outside to see what's going onThe A/C is making a loud grinding noise like something is stuck in the compressor or there is some restrictionI call Chas to tell them about it and schedule service so my unit does not suffer more damage than it already hasChas schedules me for Friday (days later)If there is an issue with the machine that could cause damage waiting days to let it continue is not a good idea but at this point I am not 100% sure the unit is not working so I agree to have them come out between 1PM and 4PM FridayI have never waited on an A/C company during a warranty period for daysTwo hours later and the home is still not cooling beyond degrees so I call back Chas and let them know the unit is not cooling (this is at 6PM)Chas tells me that they cannot get to me until tomorrow sometimeThey have no ETA, appointmentThe phone representative is dismissiveI set my thermostats to degrees so the unit limps along overnightAt some point whatever was making the noise in the unit goes away and overnight the unit cools to Not knowing if I still have an issue or if the unit self corrected I cancel the emergency call (people with zero cooling are way worse off than I am at partial cooling)I am going to monitor the system to see if I need to schedule a checkI have reached out to my builder and suggested they consider a different sub since Chas's work has been so shottyI am also contacting my other A/C company to see if they can take over service so I no longer have to deal with ChasThere is no way to go back in time and undo damage done by running a partially installed A/C systemThese "ghost" type issues are the worst kind of problem because they are almost impossible to diagnoseThe only way I would trust this A/C unit at this point would be to replace the condenser unit, ensure the internal coils are clear of any debris, and reset the system to factory specsIf there are compressor shavings floating through the unit it will not operate efficiently and if there are enough to clog up the filter the unit will perform even more poorlyThe unit may still function but will not come close to the SEER value it is rated forThanks for nothing Chas
We bought a new house through *** *** in August *** used Chas Roberts to install our A/C unit and heating unitsThey came out during the first year twice for routine checks that was in the new home warranty No issuesNext year, July before we even have them come out to do a check up on the service, our A/C goes out The builder and manufacture recommended Chas againWe only have one unitIt's Friday, July 7th and we call right awayThey can't come look at (warranty work) until Monday 7/between the hours of 7pm-MidnightThey were a no call no show My husband called again and took off work to be there on TuesdayThey cam this time and did the reading....it's the compressorThey order a new compressor which comes in on ThursdayThe compressor is under warranty, but the labor and coolant are not so the charge is about $because they need to flush the system and add in new coolant It takes guys (they couldn't properly seal the unit) and over hour
Jason W*** replaced my Disposal today and did another excellent jobHis work is professional and he tests everything prior
to finishingHe's also very neat and leaves the job clean !!
Daniel was professional and helpful concerning our A/C unit We are thankful for his expert adviceChas Roberts is a solid and honest company, and the CAP program (maintenance) is something we invest in and recommend to others
Chas Roberts was the only company who came to my rescue when our unit started leakingThey were able to come out sooner than I expected and provided options on how we could repair our unit timelyThe technician was polite and worked hard to get our unit up and running againWe will definitely be using Chas Roberta for all of our heating and cooling, or plumbing needs!
Extremely expensiveService tech said it was the builders fault for putting in the cheapest air conditioning unitI felt the company was very unprofessional
It's been a few months since September that our air conditioner clocked out right in the middle of a heat wave Your technician Casey got here towards the end of the day and in an hour was able to replace a broken motor fan part up in the attic He just happen to have a replacement on hand in his truck The reason for all these details is that I am very impressed with ChasRoberts for sending their technicians well stocked for emergency situations Casey was fully dressed in uniform and had to work in an oven-like condition Nonetheless, he was able to resolve the problem without having to special order parts A great shout out and thank you to Casey, a well qualified technician for a job well done (deserves a bonus) And to ChasRoberts for being prepared and equipped for tackling our Phoenix heat related emergency conditions and for having such a great crew
We've been a Chas Roberts HVAC customer for more than years and when we ran into plumbing issues at our two homes, they were the first to come to mind for the repairs Replacement of a failed mains gate valve at one home and replacement of an aged water heater at the second were performed by the same plumbing tech - Joseph, and he was friendly, courteous, punctual and thorough (and he had a good sense of humor)
We'll continue to depend on the Chas Roberts team for all of our HVAC and (now) plumbing needs
Augustine your tech was very professional and courteousthank-you I will use your services from now on
Ben S*** was out to my home in Vail on July because my A/C wasn't cooling and my thermostat wasn't cooling below degrees He quickly determined the issue was a faulty Evaporator He thoroughly explained the issue, that he'd had the part ordered/expedited and that when I was called to schedule an appointment to request a morning appointment because this would take a minimum of 4-hours but likely longerUnderstand my AC had not been cooling and it was progressively getting hotter in the house for a weekWith temps breaking records last week and exceeding daily by the time Ben came out I was cranky Ben has the nicest persona and he was so helpful and calm, he made what I was anticipating to be a terrible day end as a great dayI was thrilled to hear Ben will be back tomorrow to install the Evaporator (which by him expediting the part it was delivered in 2-business days!) I want to be sure you know what an awesome representative Ben is of your company Because of his superior attitude and service I will happily recommend him to anyone asking about AC repair (which is often in Arizona) You have a stellar employee in Ben and you're lucky to have him as the face of your businessBen, M*** and I thank you for the cool air and your kindness!!!
*** ***
I would like to thank Glenn and Ryan who were out out at my house last week for an annual check They were very professional and thorough and took their time to explain things to me I really appreciate your hard work, dedication and expertiseThank you very much!
I justed started using Chas Roberts last month (September 2018) They have been very professional right from the first time I contacted themall of their mechanics hav been very efficientThe Mechanic Harold is outstandingHe called me the following day following up on the repair that he completed, to make sure everything was running rightI would highly recommend this organization for all Air conditioning repairsOperating hours a day
the technician that showed up was "The Brick"He showed up already having an idea what the exact problem wasVery knowledgeableExplained what he was going to do and what would happen afterWould definitely recommend him and Chas Roberts for future jobs
Chas Roberts has a chronic problem of over booking their servicemen They are usually late and from time to time have not shown up at all This tech was expected between and and arrived at 5:30-not at all apologetic and quite surly All he wanted to do was sell me new units for a mere $11,000! They may need replacing but I would never trust them I am done with Chas Roberts
Brandon did an excellent job servicing our air handler and heat pump unitHe was thorough and made sure all aspects were tested/reviewed both before the repair and afterHe was very knowledgeable and explained all aspects of the system, thermostat, etcand how they workedHe was very approachable and professional and did not make or leave any mess
This company is inefficient in many waysCalled for an appointment for maintenance in October I already paid for.I also specified I would not be able to have them come until late November or early DecemberThe person I spoke to said,”no problem “ just call when you know for sure
I called yesterday and was told the earliest they could come was December 31st between and PmNot acceptable! I have been a customer for years I was told someone would call me that day to see what could be doneI gave phone numbers to reach me and they completely ignored the numbers I gave and called on a different numberThey couldn’t even get that correct
Chas Roberts customer service needs to be overhauled and they should teach the representatives how to treat long time customers
I called a different company who has been in the Valley a long timeThey were recommended by a friend who said they were very efficient and easy to get in touch withThe representative I spoke to not only told me they were running a special that was much less expensive but could be out on the day I needed
I would never recommend Chad Roberts to anyoneIf I didn’t have to fill in the Star part of this survey they would get zero
"The Brick" came by this morning and fixed a heating issue in our spare bathHe showed up right on time and fixed the issue quicklyHe also gave me some great tips on helping to balance out the heating and cooling of our houseThanks!
I have had my A/C and Furnace Systems under annual contract with Chas Roberts for the years I have owned my home During last summers inspection the Chas Roberts Engineer notice that my AC unit was drawing way to much power He researched the problem and we corrected the problem before the unit failed in degree weather He also saved me a lot of money as the he caught the problem before the faulty unit sucked up all my solar credits Well trained - courteous - on time - affordable - what more could you ask for................*** in Buckeye
I have used several A/C companies over the years and this is one of the least trustworthy or concerned about their customersMy newly built home was left with a partially installed A/C system by this vendorI moved in Jan and decided to pop on the A/C a couple months later on one of those warm days we get sometimes in MarchThe A/C was not cooling the house after an hour so I went outside to discover a loud grinding noise coming from my new A/C unitI immediately turned off the A/C and called ChasA rep came out and found that the condenser unit valve had not been opened so the system was running without being able to do any circulation to the evaporator unitHe also found that the ducting in the ceiling had not been connected and that the installation tech had marked that there was a large leak in the system but had done nothing to correct the issueThis was strike against the trustworthiness of this companyThe tech repaired the leak he found, finished the installation of the unit and the A/C began to workI am still concerned that running the unit in the half installed state caused damage to the condenser unit but Chas did nothing to investigateA month later the A/C stops working againChas comes out next day and finds that a fitting outside on the condenser line was not tightened enough and all my freon and oil had leaked outChas tightened and filled the unit cooling resumedOnce again I am concerned that letting the unit run for a day without coolant and oil could have damaged the compressor but Chas does not seem concernedStrike against the trustworthiness of this companyThese are machines that require lubricationThe unit may continue to function but Chas Roberts poor installation could cost me years off operation and labor bills to replace a compressor, dryer, and filter later on that may have lasted the warranted lifespan with only routine maintenanceThat brings us to yesterday 6/29/My home is at degrees and the A/C is on set to and it is not cooling downAfter some time I hear what sounds like my irrigation system watering the yard (it shares the same wall as my A/C unit)It's loud enough for me to go outside to see what's going onThe A/C is making a loud grinding noise like something is stuck in the compressor or there is some restrictionI call Chas to tell them about it and schedule service so my unit does not suffer more damage than it already hasChas schedules me for Friday (days later)If there is an issue with the machine that could cause damage waiting days to let it continue is not a good idea but at this point I am not 100% sure the unit is not working so I agree to have them come out between 1PM and 4PM FridayI have never waited on an A/C company during a warranty period for daysTwo hours later and the home is still not cooling beyond degrees so I call back Chas and let them know the unit is not cooling (this is at 6PM)Chas tells me that they cannot get to me until tomorrow sometimeThey have no ETA, appointmentThe phone representative is dismissiveI set my thermostats to degrees so the unit limps along overnightAt some point whatever was making the noise in the unit goes away and overnight the unit cools to Not knowing if I still have an issue or if the unit self corrected I cancel the emergency call (people with zero cooling are way worse off than I am at partial cooling)I am going to monitor the system to see if I need to schedule a checkI have reached out to my builder and suggested they consider a different sub since Chas's work has been so shottyI am also contacting my other A/C company to see if they can take over service so I no longer have to deal with ChasThere is no way to go back in time and undo damage done by running a partially installed A/C systemThese "ghost" type issues are the worst kind of problem because they are almost impossible to diagnoseThe only way I would trust this A/C unit at this point would be to replace the condenser unit, ensure the internal coils are clear of any debris, and reset the system to factory specsIf there are compressor shavings floating through the unit it will not operate efficiently and if there are enough to clog up the filter the unit will perform even more poorlyThe unit may still function but will not come close to the SEER value it is rated forThanks for nothing Chas
We bought a new house through *** *** in August *** used Chas Roberts to install our A/C unit and heating unitsThey came out during the first year twice for routine checks that was in the new home warranty No issuesNext year, July before we even have them come out to do a check up on the service, our A/C goes out The builder and manufacture recommended Chas againWe only have one unitIt's Friday, July 7th and we call right awayThey can't come look at (warranty work) until Monday 7/between the hours of 7pm-MidnightThey were a no call no show My husband called again and took off work to be there on TuesdayThey cam this time and did the reading....it's the compressorThey order a new compressor which comes in on ThursdayThe compressor is under warranty, but the labor and coolant are not so the charge is about $because they need to flush the system and add in new coolant It takes guys (they couldn't properly seal the unit) and over hour
Jason W*** replaced my Disposal today and did another excellent jobHis work is professional and he tests everything prior
to finishingHe's also very neat and leaves the job clean !!
They are very professional and do very good at what they do
Daniel was professional and helpful concerning our A/C unit We are thankful for his expert adviceChas Roberts is a solid and honest company, and the CAP program (maintenance) is something we invest in and recommend to others
Chas Roberts was the only company who came to my rescue when our unit started leakingThey were able to come out sooner than I expected and provided options on how we could repair our unit timelyThe technician was polite and worked hard to get our unit up and running againWe will definitely be using Chas Roberta for all of our heating and cooling, or plumbing needs!
Always timely, professional, communicate well and techs are very experiencedHave used them for 20+ years and wouldn't choose another!!
Extremely expensiveService tech said it was the builders fault for putting in the cheapest air conditioning unitI felt the company was very unprofessional