I utilized Chas Roberts to replace my water heater less than two years agoThis morning, it was broken and I had no hot waterThey came out to look at it and said the bottom was burned out and it would be a $repairThey made a big deal of saying they were giving me a discountI asked about the warranty, as the unit was less than two years oldI received the response that it was "parts only." I said that I thought it was ridiculous that a unit less than two years old would cost me anything to repair and I was asked "if I wanted it fixed or not." Someone did finally call me back about this issue and told me that it was like a factor like water quality or something similar to cause the problemThe last water heater I had lasted years, so I doubt that the water quality has gotten that drastically worse in the past twoHe ended the conversation by saying "I probably won't change your mind, but just in case, I will make a note to give you a $credit if you ever need a new air conditioner or plumbing product again." I can guarantee after that, I will never purchase another product or service from Chas RobertsAwful customer service, and from what I can tell, terrible quality productsI would caution anyone against using Chas Roberts, to spare themselves the hassle of poor service and poor product
I am posting this complaint against Chas Roberts Air Conditioning Incin regards to the handling or miss-handling A/C unit For the last three months now, I have had an Chas Roberts repair person to my house for the same issue Each time I have been told that the issue is now resolved, but like clock work, the next month I am on the phone with Chas Roberts again for the same repair issue Also, to make the situation even worries, each time the part needed to make the repair has to be ordered prolonging my wait even longer I have asked to speak with a supervisor and been told over and over again that he will contact me, which to date has not happen As of today, I am back in the waiting mode to get my unit repaired again
Our AC went out in the evening and the house had gotten up to degreesThe technician was at our house within hours of our call and had the AC up and running againIt fast and friendly service
We arrived home after a trip to a very warm master bedroom in degree weather We called in and were given a window appointment that afternoon Santos arrived and asked questions and was a good listener to determine the issue He explained what he was doing and why, and was able to address the problem and get the a/c unit back up and running very quickly He also did various tests to insure no other problems and that entire system was functioning properly Very Professional and Thorough
Our service tech, Christien, arrived when expected and performed a thorough inspection and repair of our a/c systemHe was professional and friendly, and explained things very wellA job well doneThank you, Christien!
I spoke to a Chas Roberts supervisor regarding charges occurred for a "re-connection of an electrical wire"and to "Connect a tmp fr water heater" , total charges $I received a quote to install a new water heater for $from another companyBottom line, I was not happy with total charges and believe they were too highI will take my business else where in the future
IIChas Roberts Air Conditioning History-Dispute (Abbreviated):
• 12/10/(Sat.) = Installation date for new *** *** *** *** *** *** unitNote Chas Roberts registered the new equipment providing for a year warranty on the compressor, coils and parts; there would be a year labor (CAP) warranty• 05/04/(Th) = (Service call #1) Homeowner called at approximately 7pm for serviceOutdoor unit was constantly running but no air was blowing inside; was told there was no 24/service available but they would try to fit us in the next day between 8am-10pm• 05/05/(Fr) = (Service visit #1) Chas Roberts Technician Raymond C*** arrived at approx4pmThe house was up to degrees and after checking the unit told homeowner he could not find the reason for the indoor fan shutdown and could not duplicate the reason for the shutdown, but it was now working*** *** was warranty diagnostic and no charge• 05/23/(Tu) = (Service call #2) Homeowner arrived home to find the house in the upper 80’s with the outdoor unit constantly running and called 4pm for serviceShe was told they would try to fit us in the next day and would get a call minutes before arrival• 05/24/(Wed.) = (Service visit #2a) Homeowner called service at 3pm to check on the status and was told we were next on the listAt 6pm the homeowner again called and was told the same; by 6:20pm the house was up to degreesThe Technician called at 6:pm to let us know he should be there by 7pmChas Roberts Technician Raymond C*** arrived at approx7pm and was asked by homeowner if he was the same person who came to service the unit earlier this month and his response was, “if they said I was.” When we asked if he needed to get to the outdoor unit his response was, “it’s still running isn’t it…I just need to go into the attic.” At 7:20pm it was blowing warm air indoors and by 8:05pm it was starting to blow cool airBy 9pm the Technician wrapped things up and again told both homeowners he had no explanation for what made it shut down and he again could not duplicate the reasonWhen homeowner asked him for a Supervisor or Manager name he stated he wasn’t to give out that informationWhen homeowner suggested the Air Handler unit may be a “lemon” and asked when they start replacing parts to see if they can find a permanent solution the Technician said he had never heard the term “lemon” before and just repeated that he could not duplicate the reasonWhen homeowner let him know the family (including a Disabled Veteran plus three pets) had now been without air for almost four full days in degree heat in May with a three month old A/C unit and asked him what it would take to get this permanently resolved…legal action? Technician C*** stormed out the front door with his repair equipment and drove off at 9:12pm without leaving a invoice/ticket• 05/25/(Th) = At 9:55am the homeowner called the Chas Roberts main line at (602)386-and spoke to a Receptionist who took the complaint and phone number and said someone would call me back shortlyI received a call at 10:20am to let me know a Regional Manager should be in touch with me hopefully todayAt 11:48am the homeowner received Invoice/Ticket #*** was warranty diagnostic/no charge and printed it out; the ticket said the Technician found the indoor coil in the air handler that was frozen (which was never mentioned to us) and that he could not replicate why the fan turned off/stopped workingHomeowner received a return phone call from Jamar (last name?) at 3:10pm who said he reviewed the situation, talked to Technician C*** and decided to order a relay part and have a Lead Technician return to our home to install and test the unit (mentioned second pair of eyes)Because our issue is intermittent and not the fault of the motor they’re hoping replacing the relay will work and is likely the problemHe said he planned on send Lead Tech Hector who will call us when the part comes inJamar also let us know the problem is something electrical, so they will need access to our main electric breaker which I told him was on the West side of our house next to our garageHe closed by telling us if we haven’t heard anything by Tuesday, May 30th to call their dispatch number for status• 05/31/(Wed.) = Homeowner called (602)386-to check on the status of the part order and installation and they could not find anything in their system, so they put me on hold to check with JamarAfter a couple minutes I was told they need to track the part and would call me back shortlyWithin an hour Scott (last name?) called me back that they did receive the part but the earliest they could install it would be Monday, June 5th with a minute advance call• 06/05/(Mon.) = (Service visit #2b) Homeowner called the Chas Roberts main number around 5pm to check on the status and was told we were next on the listThe office called back at 5:40pm that a Tech should be there shortly after 6pmAt 6:10pm Technician C*** showed up at our door for the third timeWhen he came in the front door he told both of us that he didn’t think this replacement indoor fan relay is the causeHe was done by 6:40pm and chatted with both of us for a couple minutes and was apologetic for the previous visit and said he understood our frustrationHe suggested we watch the temperature and how the unit was running carefully and to call right away to get service there as quick as possibleIf the same situation happens again there’s a switch directly in front that he would have replaced before the one he replaced this evening in the back of the unitInvoice/Ticket #*** was warranty diagnostic/no charge• 06/10/(Sat.) = (Service call #3) Homeowners arrived home at 7:40pm to find the house at degrees with the outdoor unit constantly running and no air blowing indoors and called right away for serviceThe Receptionist told us Sunday repairs typically are between 9am until they’re finished so they would try to fit us in the next day and we would get a call minutes before arrival• 06/11/(Sun.) = (Service visit #3a) Homeowners phone rang at 7:30am that the Tech was on his way and should arrive by 8amTechnician Ramon O*** arrived at 8am and said right away he was pretty sure he knew the reason for the shutdown…the time delayHe found that the time delay was not letting power through, so he bypassed the time delay and the blower came onHe had to let the indoor coil thaw out since the unit was frozen all the way to the condenserBy the time he left at 9am he let us know he had ordered the replacement time delay and the invoice/ticket was already emailed to usHe sounded very optimistic that this would be our long term solutionInvoice/Ticket *** was warranty diagnostic/no chargeNoted this was the first time they brought up the recommended CAP sales extended labor warranty at $1st unit*
• 06/12/(Mon.) = Homeowner received a call around 12:30pm that they could install the replacement time delay part on Wednesday, 06/14/between to 5pm• 06/14/(Wed.) = (Service visit #3b) Technician Joe (last name?) came and installed the new time delay• 06/16/(Fri.) = (Service call #4) Around 3:58pm homeowners noticed the house was at degrees again with the outdoor unit constantly running and no air blowing indoors and called right away for serviceThe Receptionist told homeowner we would get a call minutes before arrivalShortly she received a call from Technician Joe who was here on Wednesday that he was on his wayWe also received a call from the Supervisor that he was going to have Joe check all the wiring and the thermostat while he was here(Service visit #4a) Technician Joseph (Joe) R*** arrived around 5:30pm turned the thermostat back on, cycled unit and the indoor fan started blowing cold air right awayHe checked the amp draws on the motor rated 3.3/actual He worked in the attic for a while then came downstairs to let us know he was going to talk to his Supervisor (with ten years *** experience) about a “long-term solution” for usAt 6:20pm Joe finished up and said they ordered a replacement blower motor (the current one was only set on medium, but he moved the blower speed to high) and a blower relay delayThey will call us when the parts are in to install and it should be less than a weekInvoice/Ticket #*** was again warranty diagnostic/no charge• 06/22/(Th) = Homeowners received a call from Scott at 2:30pm at (602)331-that the parts were in and they wanted to set a date for the following week to install them• 06/29/(Th) = (Service visit #4b) Technician Joe returned to install the replacement blower motor and relayInvoice/Ticket #*** was again warranty diagnostic/no charge• 10/16/(Mon.) = (Service call #5) Homeowner arrived home to find the house at degrees with the outdoor unit not running, no air blowing indoors and the thermostat without power and called right away for serviceA Supervisor (name?) returned her call and said *** had admitted to problems with the air handler unit we have but the issue was supposedly fixed the last time they were at our homeAccording to him, if the problem is part of the same issue then any work would still be covered even after the warranty was overShe did not get the name of the Supervisor who called but his title indicated he was a Warranty Supervisor(Service visit #5) At approx4pm Technician Abram Pasley arrived and after going into the attic said the primary drain pan was full of water, so the air handler turned itself offThe pipe that drains the water was full of gunk and got the water backed upHe said he was going to clean the pipe out, cleared drain alert and replaced, so it would drain betterHe stated the air handler did what it was supposed to do in this instance, but the pipe may not have been changed or cleaned out when they put the new replacement handler inInvoice/Ticket #*** was warranty diagnostic/no chargeNoted this was the second time they brought up the recommended CAP sales extended labor warranty at $1st unit*
• Info Only: 12/10/= installation date one year anniversary for *** *** 14HPX-Ton/SEER unitNote Chas Roberts registered the new equipment providing for a year warranty on the compressor, coils and parts; there would be a year labor (CAP) warranty• 06/04/(Mon.) = Homeowner arrived home from work at 6pm and noticed house was at degrees (thermostat was set at 80) but outdoor unit was constantly running, and air was blowing indoorsBy 8pm the temperature was only down to and the air had been running the entire timeBy 10pm the temperature was at and the air had been running constantly for hours• 06/05/(Tu) = (Service call #6) Homeowner called Chas Roberts in the morning reporting the A/C working but only cool not cold air(Service visit #6) Technician Richard A*** *** reported at 4pm that the air conditioner unit outdoors was low on refrigerate and said there could be a leak, or the unit was never filled to begin withHe said he would fill it, but the warranty would not cover it and the estimate was between 350-dollarsWhen homeowner asked about the possible leak he said that would cost an extra $to check for a leak but if there continues to be a problem they would come back out but not charge us for the visitHomeowner also asked how often these units need refrigerate added and the Technician said they’re NOT supposed to need refilling which is why he said it was either due to a leak or it was never topped offWhen homeowner brought up all the times various Technicians have been out to our home (times with this visit) and wondering why this wasn’t noticed before he said he didn’t have an answer for thatHe did say he would waive the dollar call fee for usInvoice/Ticket #was for $311.15; the first time we had to pay for repairs on this almost ½ year old air conditioning unitNoted this was now the third time they brought up the recommended CAP sales extended labor warranty at $1st unit* Also noted if the homeowner had agreed to all the “recommended/required” services listed on the invoice the final cost would have been over $on a ½ year old *** unit the homeowner is still making payments on!
• 06/20/(Wed.) = Homeowners finally put all documents and dates together to make comments on www.chasroberts.com/testimonials, *** (already at out of stars) and the Revdex.com (still have an A+ rating)
the technician that showed up was "The Brick"He showed up already having an idea what the exact problem wasVery knowledgeableExplained what he was going to do and what would happen afterWould definitely recommend him and Chas Roberts for future jobs
I have Chas R*** check my AC unit twice a year and it's been keeping us cool for years now The unit has been well cared for and they've done a good job with replacing parts that have worn out and they've always treated us with respect and integrity My unit is showing signs of age and when it's time to replace it, I will look to Chas Roberts first Their Tech Hector is great!
Chas Roberts did it again! The technician, Christopher, that they dispatched in response to my call to identify and resolve my HVAC problem, quickly identified the issue and explained options for resolutionChristopher completed the repair and left me with the impression that Chas Roberts is committed to outstanding customer assistanceI highly recommend Chas Roberts!
One of my worst service experiencesA dishonest plumber showed up to fix a small leak in my main lineThe landscaper had already dug up the area and exposed the leakThe plumber claimed he would have to cut concrete and quoted $for the jobIt turned out he just had to dig mud inches deeper and replace an elbow jointLess than a hour jobCriminal! He did a lousy job too bending copper tubing a lot to replace the elbowThe sad thing for me is that I only agreed to the quote as my previous experience with the AC side of Chas Roberts was not a negative one
We had our AC worked on earlier this month by Chas RobertsMarcus came out and did a great jobHe took care of everything and our AC works perfectly nowI highly recommend Chas Roberts!
Scheduling is very efficient and reliable--this is a welcome part of the customer experienceThe tuitself was also a great experience--Christian was extremely knowledgeable, efficient, and friendlyHe reviewed the steps to the visit, his analysis, and his recommendations in a clear and concise mannerHe was very conscientious about protecting the carpet and left all areas in perfect shapeI also appreciate the help in changing the air filters--since these are in the ceilingHighly recommendedThanks!
On 3/31/I scheduled the second of two visits under my ChasRoberts CAP service plan The appointment was scheduled for 4/30/between 12:00-4: Roberts was unable to arrive during this timeframe I rescheduled the appointment for 5/2/between 9:00-12: Once again Roberts was unable to arrive during their scheduled timeframe I told them that this was totally unacceptable.....that I had sat around waiting for them for over hours over the past two days, that I would no longer do business with them and that I wanted a refund for the portion of the prepaid CAP fee that was not completed due to THEIR incompetence The gal I spoke to said that she would turn this over to her "manager" He called me a few hours later attempting to reschedule the appointment once more - I declined and demanded a refund He stated that I was not entitled to a refund....I loudly disagreed, told him that I would be lodging complaints with various people, that they were a bunch of crooks, and
I utilized Chas Roberts to replace my water heater less than two years agoThis morning, it was broken and I had no hot waterThey came out to look at it and said the bottom was burned out and it would be a $repairThey made a big deal of saying they were giving me a discountI asked about the warranty, as the unit was less than two years oldI received the response that it was "parts only." I said that I thought it was ridiculous that a unit less than two years old would cost me anything to repair and I was asked "if I wanted it fixed or not." Someone did finally call me back about this issue and told me that it was like a factor like water quality or something similar to cause the problemThe last water heater I had lasted years, so I doubt that the water quality has gotten that drastically worse in the past twoHe ended the conversation by saying "I probably won't change your mind, but just in case, I will make a note to give you a $credit if you ever need a new air conditioner or plumbing product again." I can guarantee after that, I will never purchase another product or service from Chas RobertsAwful customer service, and from what I can tell, terrible quality productsI would caution anyone against using Chas Roberts, to spare themselves the hassle of poor service and poor product
I am posting this complaint against Chas Roberts Air Conditioning Incin regards to the handling or miss-handling A/C unit For the last three months now, I have had an Chas Roberts repair person to my house for the same issue Each time I have been told that the issue is now resolved, but like clock work, the next month I am on the phone with Chas Roberts again for the same repair issue Also, to make the situation even worries, each time the part needed to make the repair has to be ordered prolonging my wait even longer I have asked to speak with a supervisor and been told over and over again that he will contact me, which to date has not happen As of today, I am back in the waiting mode to get my unit repaired again
Our AC went out in the evening and the house had gotten up to degreesThe technician was at our house within hours of our call and had the AC up and running againIt fast and friendly service
We arrived home after a trip to a very warm master bedroom in degree weather We called in and were given a window appointment that afternoon Santos arrived and asked questions and was a good listener to determine the issue He explained what he was doing and why, and was able to address the problem and get the a/c unit back up and running very quickly He also did various tests to insure no other problems and that entire system was functioning properly Very Professional and Thorough
Our service tech, Christien, arrived when expected and performed a thorough inspection and repair of our a/c systemHe was professional and friendly, and explained things very wellA job well doneThank you, Christien!
I spoke to a Chas Roberts supervisor regarding charges occurred for a "re-connection of an electrical wire"and to "Connect a tmp fr water heater" , total charges $I received a quote to install a new water heater for $from another companyBottom line, I was not happy with total charges and believe they were too highI will take my business else where in the future
IIChas Roberts Air Conditioning History-Dispute (Abbreviated):
• 12/10/(Sat.) = Installation date for new *** *** *** *** *** *** unitNote Chas Roberts registered the new equipment providing for a year warranty on the compressor, coils and parts; there would be a year labor (CAP) warranty• 05/04/(Th) = (Service call #1) Homeowner called at approximately 7pm for serviceOutdoor unit was constantly running but no air was blowing inside; was told there was no 24/service available but they would try to fit us in the next day between 8am-10pm• 05/05/(Fr) = (Service visit #1) Chas Roberts Technician Raymond C*** arrived at approx4pmThe house was up to degrees and after checking the unit told homeowner he could not find the reason for the indoor fan shutdown and could not duplicate the reason for the shutdown, but it was now working*** *** was warranty diagnostic and no charge• 05/23/(Tu) = (Service call #2) Homeowner arrived home to find the house in the upper 80’s with the outdoor unit constantly running and called 4pm for serviceShe was told they would try to fit us in the next day and would get a call minutes before arrival• 05/24/(Wed.) = (Service visit #2a) Homeowner called service at 3pm to check on the status and was told we were next on the listAt 6pm the homeowner again called and was told the same; by 6:20pm the house was up to degreesThe Technician called at 6:pm to let us know he should be there by 7pmChas Roberts Technician Raymond C*** arrived at approx7pm and was asked by homeowner if he was the same person who came to service the unit earlier this month and his response was, “if they said I was.” When we asked if he needed to get to the outdoor unit his response was, “it’s still running isn’t it…I just need to go into the attic.” At 7:20pm it was blowing warm air indoors and by 8:05pm it was starting to blow cool airBy 9pm the Technician wrapped things up and again told both homeowners he had no explanation for what made it shut down and he again could not duplicate the reasonWhen homeowner asked him for a Supervisor or Manager name he stated he wasn’t to give out that informationWhen homeowner suggested the Air Handler unit may be a “lemon” and asked when they start replacing parts to see if they can find a permanent solution the Technician said he had never heard the term “lemon” before and just repeated that he could not duplicate the reasonWhen homeowner let him know the family (including a Disabled Veteran plus three pets) had now been without air for almost four full days in degree heat in May with a three month old A/C unit and asked him what it would take to get this permanently resolved…legal action? Technician C*** stormed out the front door with his repair equipment and drove off at 9:12pm without leaving a invoice/ticket• 05/25/(Th) = At 9:55am the homeowner called the Chas Roberts main line at (602)386-and spoke to a Receptionist who took the complaint and phone number and said someone would call me back shortlyI received a call at 10:20am to let me know a Regional Manager should be in touch with me hopefully todayAt 11:48am the homeowner received Invoice/Ticket #*** was warranty diagnostic/no charge and printed it out; the ticket said the Technician found the indoor coil in the air handler that was frozen (which was never mentioned to us) and that he could not replicate why the fan turned off/stopped workingHomeowner received a return phone call from Jamar (last name?) at 3:10pm who said he reviewed the situation, talked to Technician C*** and decided to order a relay part and have a Lead Technician return to our home to install and test the unit (mentioned second pair of eyes)Because our issue is intermittent and not the fault of the motor they’re hoping replacing the relay will work and is likely the problemHe said he planned on send Lead Tech Hector who will call us when the part comes inJamar also let us know the problem is something electrical, so they will need access to our main electric breaker which I told him was on the West side of our house next to our garageHe closed by telling us if we haven’t heard anything by Tuesday, May 30th to call their dispatch number for status• 05/31/(Wed.) = Homeowner called (602)386-to check on the status of the part order and installation and they could not find anything in their system, so they put me on hold to check with JamarAfter a couple minutes I was told they need to track the part and would call me back shortlyWithin an hour Scott (last name?) called me back that they did receive the part but the earliest they could install it would be Monday, June 5th with a minute advance call• 06/05/(Mon.) = (Service visit #2b) Homeowner called the Chas Roberts main number around 5pm to check on the status and was told we were next on the listThe office called back at 5:40pm that a Tech should be there shortly after 6pmAt 6:10pm Technician C*** showed up at our door for the third timeWhen he came in the front door he told both of us that he didn’t think this replacement indoor fan relay is the causeHe was done by 6:40pm and chatted with both of us for a couple minutes and was apologetic for the previous visit and said he understood our frustrationHe suggested we watch the temperature and how the unit was running carefully and to call right away to get service there as quick as possibleIf the same situation happens again there’s a switch directly in front that he would have replaced before the one he replaced this evening in the back of the unitInvoice/Ticket #*** was warranty diagnostic/no charge• 06/10/(Sat.) = (Service call #3) Homeowners arrived home at 7:40pm to find the house at degrees with the outdoor unit constantly running and no air blowing indoors and called right away for serviceThe Receptionist told us Sunday repairs typically are between 9am until they’re finished so they would try to fit us in the next day and we would get a call minutes before arrival• 06/11/(Sun.) = (Service visit #3a) Homeowners phone rang at 7:30am that the Tech was on his way and should arrive by 8amTechnician Ramon O*** arrived at 8am and said right away he was pretty sure he knew the reason for the shutdown…the time delayHe found that the time delay was not letting power through, so he bypassed the time delay and the blower came onHe had to let the indoor coil thaw out since the unit was frozen all the way to the condenserBy the time he left at 9am he let us know he had ordered the replacement time delay and the invoice/ticket was already emailed to usHe sounded very optimistic that this would be our long term solutionInvoice/Ticket *** was warranty diagnostic/no chargeNoted this was the first time they brought up the recommended CAP sales extended labor warranty at $1st unit*
• 06/12/(Mon.) = Homeowner received a call around 12:30pm that they could install the replacement time delay part on Wednesday, 06/14/between to 5pm• 06/14/(Wed.) = (Service visit #3b) Technician Joe (last name?) came and installed the new time delay• 06/16/(Fri.) = (Service call #4) Around 3:58pm homeowners noticed the house was at degrees again with the outdoor unit constantly running and no air blowing indoors and called right away for serviceThe Receptionist told homeowner we would get a call minutes before arrivalShortly she received a call from Technician Joe who was here on Wednesday that he was on his wayWe also received a call from the Supervisor that he was going to have Joe check all the wiring and the thermostat while he was here(Service visit #4a) Technician Joseph (Joe) R*** arrived around 5:30pm turned the thermostat back on, cycled unit and the indoor fan started blowing cold air right awayHe checked the amp draws on the motor rated 3.3/actual He worked in the attic for a while then came downstairs to let us know he was going to talk to his Supervisor (with ten years *** experience) about a “long-term solution” for usAt 6:20pm Joe finished up and said they ordered a replacement blower motor (the current one was only set on medium, but he moved the blower speed to high) and a blower relay delayThey will call us when the parts are in to install and it should be less than a weekInvoice/Ticket #*** was again warranty diagnostic/no charge• 06/22/(Th) = Homeowners received a call from Scott at 2:30pm at (602)331-that the parts were in and they wanted to set a date for the following week to install them• 06/29/(Th) = (Service visit #4b) Technician Joe returned to install the replacement blower motor and relayInvoice/Ticket #*** was again warranty diagnostic/no charge• 10/16/(Mon.) = (Service call #5) Homeowner arrived home to find the house at degrees with the outdoor unit not running, no air blowing indoors and the thermostat without power and called right away for serviceA Supervisor (name?) returned her call and said *** had admitted to problems with the air handler unit we have but the issue was supposedly fixed the last time they were at our homeAccording to him, if the problem is part of the same issue then any work would still be covered even after the warranty was overShe did not get the name of the Supervisor who called but his title indicated he was a Warranty Supervisor(Service visit #5) At approx4pm Technician Abram Pasley arrived and after going into the attic said the primary drain pan was full of water, so the air handler turned itself offThe pipe that drains the water was full of gunk and got the water backed upHe said he was going to clean the pipe out, cleared drain alert and replaced, so it would drain betterHe stated the air handler did what it was supposed to do in this instance, but the pipe may not have been changed or cleaned out when they put the new replacement handler inInvoice/Ticket #*** was warranty diagnostic/no chargeNoted this was the second time they brought up the recommended CAP sales extended labor warranty at $1st unit*
• Info Only: 12/10/= installation date one year anniversary for *** *** 14HPX-Ton/SEER unitNote Chas Roberts registered the new equipment providing for a year warranty on the compressor, coils and parts; there would be a year labor (CAP) warranty• 06/04/(Mon.) = Homeowner arrived home from work at 6pm and noticed house was at degrees (thermostat was set at 80) but outdoor unit was constantly running, and air was blowing indoorsBy 8pm the temperature was only down to and the air had been running the entire timeBy 10pm the temperature was at and the air had been running constantly for hours• 06/05/(Tu) = (Service call #6) Homeowner called Chas Roberts in the morning reporting the A/C working but only cool not cold air(Service visit #6) Technician Richard A*** *** reported at 4pm that the air conditioner unit outdoors was low on refrigerate and said there could be a leak, or the unit was never filled to begin withHe said he would fill it, but the warranty would not cover it and the estimate was between 350-dollarsWhen homeowner asked about the possible leak he said that would cost an extra $to check for a leak but if there continues to be a problem they would come back out but not charge us for the visitHomeowner also asked how often these units need refrigerate added and the Technician said they’re NOT supposed to need refilling which is why he said it was either due to a leak or it was never topped offWhen homeowner brought up all the times various Technicians have been out to our home (times with this visit) and wondering why this wasn’t noticed before he said he didn’t have an answer for thatHe did say he would waive the dollar call fee for usInvoice/Ticket #was for $311.15; the first time we had to pay for repairs on this almost ½ year old air conditioning unitNoted this was now the third time they brought up the recommended CAP sales extended labor warranty at $1st unit* Also noted if the homeowner had agreed to all the “recommended/required” services listed on the invoice the final cost would have been over $on a ½ year old *** unit the homeowner is still making payments on!
• 06/20/(Wed.) = Homeowners finally put all documents and dates together to make comments on www.chasroberts.com/testimonials, *** (already at out of stars) and the Revdex.com (still have an A+ rating)
This company misses appointments, has very rude technicians, comes hours late for appointments
the technician that showed up was "The Brick"He showed up already having an idea what the exact problem wasVery knowledgeableExplained what he was going to do and what would happen afterWould definitely recommend him and Chas Roberts for future jobs
Great customer service
I have Chas R*** check my AC unit twice a year and it's been keeping us cool for years now The unit has been well cared for and they've done a good job with replacing parts that have worn out and they've always treated us with respect and integrity My unit is showing signs of age and when it's time to replace it, I will look to Chas Roberts first Their Tech Hector is great!
Chas Roberts did it again! The technician, Christopher, that they dispatched in response to my call to identify and resolve my HVAC problem, quickly identified the issue and explained options for resolutionChristopher completed the repair and left me with the impression that Chas Roberts is committed to outstanding customer assistanceI highly recommend Chas Roberts!
One of my worst service experiencesA dishonest plumber showed up to fix a small leak in my main lineThe landscaper had already dug up the area and exposed the leakThe plumber claimed he would have to cut concrete and quoted $for the jobIt turned out he just had to dig mud inches deeper and replace an elbow jointLess than a hour jobCriminal! He did a lousy job too bending copper tubing a lot to replace the elbowThe sad thing for me is that I only agreed to the quote as my previous experience with the AC side of Chas Roberts was not a negative one
Hector was great!! Great customer service
Very pleased with service
We are satisfied with the service to check out AC and Furnace.......serviceman called ahead and arrived when scheduled
We had our AC worked on earlier this month by Chas RobertsMarcus came out and did a great jobHe took care of everything and our AC works perfectly nowI highly recommend Chas Roberts!
Scheduling is very efficient and reliable--this is a welcome part of the customer experienceThe tuitself was also a great experience--Christian was extremely knowledgeable, efficient, and friendlyHe reviewed the steps to the visit, his analysis, and his recommendations in a clear and concise mannerHe was very conscientious about protecting the carpet and left all areas in perfect shapeI also appreciate the help in changing the air filters--since these are in the ceilingHighly recommendedThanks!
Fabulous A/C & Plumbing services! Been using them for years! Highly recommend them!
On 3/31/I scheduled the second of two visits under my ChasRoberts CAP service plan The appointment was scheduled for 4/30/between 12:00-4: Roberts was unable to arrive during this timeframe I rescheduled the appointment for 5/2/between 9:00-12: Once again Roberts was unable to arrive during their scheduled timeframe I told them that this was totally unacceptable.....that I had sat around waiting for them for over hours over the past two days, that I would no longer do business with them and that I wanted a refund for the portion of the prepaid CAP fee that was not completed due to THEIR incompetence The gal I spoke to said that she would turn this over to her "manager" He called me a few hours later attempting to reschedule the appointment once more - I declined and demanded a refund He stated that I was not entitled to a refund....I loudly disagreed, told him that I would be lodging complaints with various people, that they were a bunch of crooks, and