Chas Roberts was excellent in responding to my clogged sewer line on a Sunday evening Santiago's demeanor, professionalism, and technical expertise were outstanding It took 4+ hours and power augers to resolve the issue Absolutely outstanding service
IIChas Roberts Air Conditioning History-Dispute (Abbreviated):
• 12/10/(Sat.) = Installation date for new *** *** *** *** *** *** unitNote Chas Roberts registered the new equipment providing for a year warranty on the compressor, coils and parts; there would be a year labor (CAP) warranty• 05/04/(Th) = (Service call #1) Homeowner called at approximately 7pm for serviceOutdoor unit was constantly running but no air was blowing inside; was told there was no 24/service available but they would try to fit us in the next day between 8am-10pm• 05/05/(Fr) = (Service visit #1) Chas Roberts Technician Raymond C*** arrived at approx4pmThe house was up to degrees and after checking the unit told homeowner he could not find the reason for the indoor fan shutdown and could not duplicate the reason for the shutdown, but it was now working*** *** was warranty diagnostic and no charge• 05/23/(Tu) = (Service call #2) Homeowner arrived home to find the house in the upper 80’s with the outdoor unit constantly running and called 4pm for serviceShe was told they would try to fit us in the next day and would get a call minutes before arrival• 05/24/(Wed.) = (Service visit #2a) Homeowner called service at 3pm to check on the status and was told we were next on the listAt 6pm the homeowner again called and was told the same; by 6:20pm the house was up to degreesThe Technician called at 6:pm to let us know he should be there by 7pmChas Roberts Technician Raymond C*** arrived at approx7pm and was asked by homeowner if he was the same person who came to service the unit earlier this month and his response was, “if they said I was.” When we asked if he needed to get to the outdoor unit his response was, “it’s still running isn’t it…I just need to go into the attic.” At 7:20pm it was blowing warm air indoors and by 8:05pm it was starting to blow cool airBy 9pm the Technician wrapped things up and again told both homeowners he had no explanation for what made it shut down and he again could not duplicate the reasonWhen homeowner asked him for a Supervisor or Manager name he stated he wasn’t to give out that informationWhen homeowner suggested the Air Handler unit may be a “lemon” and asked when they start replacing parts to see if they can find a permanent solution the Technician said he had never heard the term “lemon” before and just repeated that he could not duplicate the reasonWhen homeowner let him know the family (including a Disabled Veteran plus three pets) had now been without air for almost four full days in degree heat in May with a three month old A/C unit and asked him what it would take to get this permanently resolved…legal action? Technician C*** stormed out the front door with his repair equipment and drove off at 9:12pm without leaving a invoice/ticket• 05/25/(Th) = At 9:55am the homeowner called the Chas Roberts main line at (602)386-and spoke to a Receptionist who took the complaint and phone number and said someone would call me back shortlyI received a call at 10:20am to let me know a Regional Manager should be in touch with me hopefully todayAt 11:48am the homeowner received Invoice/Ticket #*** was warranty diagnostic/no charge and printed it out; the ticket said the Technician found the indoor coil in the air handler that was frozen (which was never mentioned to us) and that he could not replicate why the fan turned off/stopped workingHomeowner received a return phone call from Jamar (last name?) at 3:10pm who said he reviewed the situation, talked to Technician C*** and decided to order a relay part and have a Lead Technician return to our home to install and test the unit (mentioned second pair of eyes)Because our issue is intermittent and not the fault of the motor they’re hoping replacing the relay will work and is likely the problemHe said he planned on send Lead Tech Hector who will call us when the part comes inJamar also let us know the problem is something electrical, so they will need access to our main electric breaker which I told him was on the West side of our house next to our garageHe closed by telling us if we haven’t heard anything by Tuesday, May 30th to call their dispatch number for status• 05/31/(Wed.) = Homeowner called (602)386-to check on the status of the part order and installation and they could not find anything in their system, so they put me on hold to check with JamarAfter a couple minutes I was told they need to track the part and would call me back shortlyWithin an hour Scott (last name?) called me back that they did receive the part but the earliest they could install it would be Monday, June 5th with a minute advance call• 06/05/(Mon.) = (Service visit #2b) Homeowner called the Chas Roberts main number around 5pm to check on the status and was told we were next on the listThe office called back at 5:40pm that a Tech should be there shortly after 6pmAt 6:10pm Technician C*** showed up at our door for the third timeWhen he came in the front door he told both of us that he didn’t think this replacement indoor fan relay is the causeHe was done by 6:40pm and chatted with both of us for a couple minutes and was apologetic for the previous visit and said he understood our frustrationHe suggested we watch the temperature and how the unit was running carefully and to call right away to get service there as quick as possibleIf the same situation happens again there’s a switch directly in front that he would have replaced before the one he replaced this evening in the back of the unitInvoice/Ticket #*** was warranty diagnostic/no charge• 06/10/(Sat.) = (Service call #3) Homeowners arrived home at 7:40pm to find the house at degrees with the outdoor unit constantly running and no air blowing indoors and called right away for serviceThe Receptionist told us Sunday repairs typically are between 9am until they’re finished so they would try to fit us in the next day and we would get a call minutes before arrival• 06/11/(Sun.) = (Service visit #3a) Homeowners phone rang at 7:30am that the Tech was on his way and should arrive by 8amTechnician Ramon O*** arrived at 8am and said right away he was pretty sure he knew the reason for the shutdown…the time delayHe found that the time delay was not letting power through, so he bypassed the time delay and the blower came onHe had to let the indoor coil thaw out since the unit was frozen all the way to the condenserBy the time he left at 9am he let us know he had ordered the replacement time delay and the invoice/ticket was already emailed to usHe sounded very optimistic that this would be our long term solutionInvoice/Ticket *** was warranty diagnostic/no chargeNoted this was the first time they brought up the recommended CAP sales extended labor warranty at $1st unit*
• 06/12/(Mon.) = Homeowner received a call around 12:30pm that they could install the replacement time delay part on Wednesday, 06/14/between to 5pm• 06/14/(Wed.) = (Service visit #3b) Technician Joe (last name?) came and installed the new time delay• 06/16/(Fri.) = (Service call #4) Around 3:58pm homeowners noticed the house was at degrees again with the outdoor unit constantly running and no air blowing indoors and called right away for serviceThe Receptionist told homeowner we would get a call minutes before arrivalShortly she received a call from Technician Joe who was here on Wednesday that he was on his wayWe also received a call from the Supervisor that he was going to have Joe check all the wiring and the thermostat while he was here(Service visit #4a) Technician Joseph (Joe) R*** arrived around 5:30pm turned the thermostat back on, cycled unit and the indoor fan started blowing cold air right awayHe checked the amp draws on the motor rated 3.3/actual He worked in the attic for a while then came downstairs to let us know he was going to talk to his Supervisor (with ten years *** experience) about a “long-term solution” for usAt 6:20pm Joe finished up and said they ordered a replacement blower motor (the current one was only set on medium, but he moved the blower speed to high) and a blower relay delayThey will call us when the parts are in to install and it should be less than a weekInvoice/Ticket #*** was again warranty diagnostic/no charge• 06/22/(Th) = Homeowners received a call from Scott at 2:30pm at (602)331-that the parts were in and they wanted to set a date for the following week to install them• 06/29/(Th) = (Service visit #4b) Technician Joe returned to install the replacement blower motor and relayInvoice/Ticket #*** was again warranty diagnostic/no charge• 10/16/(Mon.) = (Service call #5) Homeowner arrived home to find the house at degrees with the outdoor unit not running, no air blowing indoors and the thermostat without power and called right away for serviceA Supervisor (name?) returned her call and said *** had admitted to problems with the air handler unit we have but the issue was supposedly fixed the last time they were at our homeAccording to him, if the problem is part of the same issue then any work would still be covered even after the warranty was overShe did not get the name of the Supervisor who called but his title indicated he was a Warranty Supervisor(Service visit #5) At approx4pm Technician Abram Pasley arrived and after going into the attic said the primary drain pan was full of water, so the air handler turned itself offThe pipe that drains the water was full of gunk and got the water backed upHe said he was going to clean the pipe out, cleared drain alert and replaced, so it would drain betterHe stated the air handler did what it was supposed to do in this instance, but the pipe may not have been changed or cleaned out when they put the new replacement handler inInvoice/Ticket #*** was warranty diagnostic/no chargeNoted this was the second time they brought up the recommended CAP sales extended labor warranty at $1st unit*
• Info Only: 12/10/= installation date one year anniversary for *** *** 14HPX-Ton/SEER unitNote Chas Roberts registered the new equipment providing for a year warranty on the compressor, coils and parts; there would be a year labor (CAP) warranty• 06/04/(Mon.) = Homeowner arrived home from work at 6pm and noticed house was at degrees (thermostat was set at 80) but outdoor unit was constantly running, and air was blowing indoorsBy 8pm the temperature was only down to and the air had been running the entire timeBy 10pm the temperature was at and the air had been running constantly for hours• 06/05/(Tu) = (Service call #6) Homeowner called Chas Roberts in the morning reporting the A/C working but only cool not cold air(Service visit #6) Technician Richard A*** *** reported at 4pm that the air conditioner unit outdoors was low on refrigerate and said there could be a leak, or the unit was never filled to begin withHe said he would fill it, but the warranty would not cover it and the estimate was between 350-dollarsWhen homeowner asked about the possible leak he said that would cost an extra $to check for a leak but if there continues to be a problem they would come back out but not charge us for the visitHomeowner also asked how often these units need refrigerate added and the Technician said they’re NOT supposed to need refilling which is why he said it was either due to a leak or it was never topped offWhen homeowner brought up all the times various Technicians have been out to our home (times with this visit) and wondering why this wasn’t noticed before he said he didn’t have an answer for thatHe did say he would waive the dollar call fee for usInvoice/Ticket #was for $311.15; the first time we had to pay for repairs on this almost ½ year old air conditioning unitNoted this was now the third time they brought up the recommended CAP sales extended labor warranty at $1st unit* Also noted if the homeowner had agreed to all the “recommended/required” services listed on the invoice the final cost would have been over $on a ½ year old *** unit the homeowner is still making payments on!
• 06/20/(Wed.) = Homeowners finally put all documents and dates together to make comments on www.chasroberts.com/testimonials, *** (already at out of stars) and the Revdex.com (still have an A+ rating)
Richard provided heating service todayHe was very knowledgeable in answering our questionsHe had a pleasing demeanor and professional attitudeMost importantly when talking technology, he was able to talk to us in a way that we could understand*** * *** ***
Chas Roberts did it again! The technician, Christopher, that they dispatched in response to my call to identify and resolve my HVAC problem, quickly identified the issue and explained options for resolutionChristopher completed the repair and left me with the impression that Chas Roberts is committed to outstanding customer assistanceI highly recommend Chas Roberts!
Christien R***, was our service tech and he called before his arrival and he arrived when promisedHe was friendly, knowledgeable and efficient and took time to educate us on our thermostat settings for the winter months He also helped us reach office personnel who helped us with some past paperwork issues which have now been resolvedThank you Chris, Crystal, Scott and Tami
Everyone we deal with is very niceBut this firm is obviously suffering from serious disorganizationIt can't even manage its dispatch process professionally let alone resolve a thermostat issueThe equipment issue may be a manufacturering/design problem over which it has limited controlBut the scheduling issues and installation issues reflect poor training, bad management oversight, and insufficient concern for the customer experienceI really like the people but I must discourage others from relying on this firm at this time
Wonderful company to work with! We always request Jimmy M***, who is a real professional and personable young man who does a wonderful job servicing our furnace and air conditioning unit He is a real asset to the Chas R*** business
I recently had warranty work done on my Trane unitThe technician said it was possible that the thermostat was defective and he would order a new oneto business days to receive the new one he saidTurned in to allmost weeks with no contactWhen he came back he installed the thermostatI received no box no paperwork for the unitI later found out it was a used thermostat last registered in a different citySo that explains why there was no box or paperworkI also never received my new return they were supposed to install when they returned to fix there installation issuesI bought the crew pizza and drinks on my install day thinking they would do a good job for me instead they took shortcuts that led to repairs at a latter dateI will say the staff is friendly and curtious and cleaned up after themselvesIf I paid for a new thermostat I should have a new thermostatIf I paid for a new return I should have a new return
Fred serviced our A/C on our yearly plan and he was great, spent over minutes carefully inspecting everything to make sure we were safe and our a/c unit was running 100%He was very professional, funny, patient and thorough
Our serviceman Daniel was very professional even offered to stay in hot house rather than seat in air condition ruck while he waited for replacement part to be dropped offAfter offering him a cold drink many times he finally asked if we would mind if he accepted a cold CokeIt was reassuring that when he returned after several visits he told us he would not leave our home till we had a functioning air conditionerWe Thank everyone we have dealt with at Chas Roberts for their help & understanding in getting our system operating
year extended warranty purchased on 3/**/$on *** a/c unitI called to schedule a service check on my unitWas told my warranty expired in May of They stated that this extended warranty actually started on the date my new unit was installed at our new home in May which would equal the years There is no indication on my receipt that warranty started back in They continued to say that they spoke to my husband (passed away ***2016) back in about this and he was in agreementWhy would we even agree to that when our paperwork was for yearsI have tried reasoning with *** but ** keeps saying "even though it's not on my receipt that is the policyrepresentation and failure to honor what I paid for
One of my worst service experiencesA dishonest plumber showed up to fix a small leak in my main lineThe landscaper had already dug up the area and exposed the leakThe plumber claimed he would have to cut concrete and quoted $for the jobIt turned out he just had to dig mud inches deeper and replace an elbow jointLess than a hour jobCriminal! He did a lousy job too bending copper tubing a lot to replace the elbowThe sad thing for me is that I only agreed to the quote as my previous experience with the AC side of Chas Roberts was not a negative one
Very fast and professional serviceWe are under a heat advisory and was concerned about how long it might take to get serviced and didn't take long at all and under warranty!!! Very happy and nice employees
year extended warranty purchased on 3/**/$on *** a/c unitI called to schedule a service check on my unitWas told my warranty expired in May of They stated that this extended warranty actually started on the date my new unit was installed at our new home in May which would equal the years There is no indication on my receipt that warranty started back in They continued to say that they spoke to my husband (passed away ***2016) back in about this and he was in agreementWhy would we even agree to that when our paperwork was for yearsI have tried reasoning with *** but ** keeps saying "even though it's not on my receipt that is the policyrepresentation and failure to honor what I paid for
I would like to thank Glenn and Ryan who were out out at my house last week for an annual check They were very professional and thorough and took their time to explain things to me I really appreciate your hard work, dedication and expertiseThank you very much!
VERY IMPRESSED WITH CHAS ROBERTS TECHNICIAN CHRISTOPHER TORRES WHO HANDLED OUR AC & HEATER PROBLEM ON DECEMBER 20, CHRIS WAS VERY POLITE AND NEW THE PRODUCTS VERY WELLLOOK FORWARD TO WORKING WITH CHRIS CONCERNING OUR NEXT VENTUREGary Stockford
Hi, I’m *** *** I am a property manager for a lot of homes in Gilbert, San Tan, & Queen Creek I want to thank a service technician, Ryan U***; as well as Chas Roberts, for supporting Ryan as he always does more than a great job on our homes Ryan has been to of my properties, repaired units, maintained others (some have more than one) and and he is very thorough and covers every part of our AC and Heat systems He cleans up his mess and sometimes a little of our tenants mess Some tenants say they’ve seen a web page showing he’s an *** *** *** *** *** * *** *** * *** *** *** * *** *** *** *** *** It’s amazing, to think Chas found such a gem Our tenants love him, when they say they’re a tenant, he asks if a landlord is available for recommendations or if they have a limited power of attorney for repairs We’ve started sending our tenants POA’s so he can do workSeveral ask why other techs are so messy or fast, he told them, “we’re all experts at something, I like to be careful because this is your home and Chas Roberts wants to give you the Best That means I give you my best.” I hope I meet him because I’d like to buy him lunch and get a warranty for each unit as we replace them Genuinely a pleasure to have Ryan in our homes of stars, best of the techs that serve our *** *** *** home corporate rentals Perfect Chas Roberts Thank you and Thank Ryan from all of us!
Daniel was professional and helpful concerning our A/C unit We are thankful for his expert adviceChas Roberts is a solid and honest company, and the CAP program (maintenance) is something we invest in and recommend to others
We went with Chas Roberts as they were the ones who installed our AC unit when we built our home, after only being in our home since February our AC went out, so we called them out, we called on Sunday they couldnt come until Tuesday, the technician came out and said we were really low on the gas in the AC unit and we needed another 5lbs of it for our unit to run, he also stated we had a leak but could not find itSo we paid over $to have it filled, and he said they will send another technician out a week later to look for the leak again, and our best bet is to wait until fall and cooler weather so they can do a much more thorough search, but our AC will have to be shut off at least a week to do it, and he quoted us $for that, well today is Tuesday, exactly a week later and this man shows up, very nice, but again, can NOT find the leak and tells me that our freon in our AC unit is low by 4lbs and it will be almost $to fill it and if I dont fill it today that our AC will not be working in a week, and that our best bet is to wait until fall and cooler temps to do the more in-depth search for the leak but then tells me it will be $dollars,
So now our only option is to continue to fill our AC unit and spend around $a month to KEEP FILLING THE FREON???? Chas Roberts sent out technicians and could not find said leak, but wants to keep charging us to fill our AC unit until around October and we can go without air.....my complaint is how do you know its a leak when different techs came out, neither could find anything, but both wants us to spend money to fill it or we will be without air, I have a month old and also work from home, we DO NOT have that kind of money, I feel like we are being ripped off and lied to, why can anyone find a leak? why cant they tell me why we are loosing the gas? how do they expect anyone to have an extra $a month to fill it just to have AC? I feel like they just want out money, and want to keep having techs come out to fill our unit, but not resolve the issue, I will not give Chas Roberts another penny and will not recommend them to anyone I know
Chas Roberts was excellent in responding to my clogged sewer line on a Sunday evening Santiago's demeanor, professionalism, and technical expertise were outstanding It took 4+ hours and power augers to resolve the issue Absolutely outstanding service
Hector was great!! Great customer service
IIChas Roberts Air Conditioning History-Dispute (Abbreviated):
• 12/10/(Sat.) = Installation date for new *** *** *** *** *** *** unitNote Chas Roberts registered the new equipment providing for a year warranty on the compressor, coils and parts; there would be a year labor (CAP) warranty• 05/04/(Th) = (Service call #1) Homeowner called at approximately 7pm for serviceOutdoor unit was constantly running but no air was blowing inside; was told there was no 24/service available but they would try to fit us in the next day between 8am-10pm• 05/05/(Fr) = (Service visit #1) Chas Roberts Technician Raymond C*** arrived at approx4pmThe house was up to degrees and after checking the unit told homeowner he could not find the reason for the indoor fan shutdown and could not duplicate the reason for the shutdown, but it was now working*** *** was warranty diagnostic and no charge• 05/23/(Tu) = (Service call #2) Homeowner arrived home to find the house in the upper 80’s with the outdoor unit constantly running and called 4pm for serviceShe was told they would try to fit us in the next day and would get a call minutes before arrival• 05/24/(Wed.) = (Service visit #2a) Homeowner called service at 3pm to check on the status and was told we were next on the listAt 6pm the homeowner again called and was told the same; by 6:20pm the house was up to degreesThe Technician called at 6:pm to let us know he should be there by 7pmChas Roberts Technician Raymond C*** arrived at approx7pm and was asked by homeowner if he was the same person who came to service the unit earlier this month and his response was, “if they said I was.” When we asked if he needed to get to the outdoor unit his response was, “it’s still running isn’t it…I just need to go into the attic.” At 7:20pm it was blowing warm air indoors and by 8:05pm it was starting to blow cool airBy 9pm the Technician wrapped things up and again told both homeowners he had no explanation for what made it shut down and he again could not duplicate the reasonWhen homeowner asked him for a Supervisor or Manager name he stated he wasn’t to give out that informationWhen homeowner suggested the Air Handler unit may be a “lemon” and asked when they start replacing parts to see if they can find a permanent solution the Technician said he had never heard the term “lemon” before and just repeated that he could not duplicate the reasonWhen homeowner let him know the family (including a Disabled Veteran plus three pets) had now been without air for almost four full days in degree heat in May with a three month old A/C unit and asked him what it would take to get this permanently resolved…legal action? Technician C*** stormed out the front door with his repair equipment and drove off at 9:12pm without leaving a invoice/ticket• 05/25/(Th) = At 9:55am the homeowner called the Chas Roberts main line at (602)386-and spoke to a Receptionist who took the complaint and phone number and said someone would call me back shortlyI received a call at 10:20am to let me know a Regional Manager should be in touch with me hopefully todayAt 11:48am the homeowner received Invoice/Ticket #*** was warranty diagnostic/no charge and printed it out; the ticket said the Technician found the indoor coil in the air handler that was frozen (which was never mentioned to us) and that he could not replicate why the fan turned off/stopped workingHomeowner received a return phone call from Jamar (last name?) at 3:10pm who said he reviewed the situation, talked to Technician C*** and decided to order a relay part and have a Lead Technician return to our home to install and test the unit (mentioned second pair of eyes)Because our issue is intermittent and not the fault of the motor they’re hoping replacing the relay will work and is likely the problemHe said he planned on send Lead Tech Hector who will call us when the part comes inJamar also let us know the problem is something electrical, so they will need access to our main electric breaker which I told him was on the West side of our house next to our garageHe closed by telling us if we haven’t heard anything by Tuesday, May 30th to call their dispatch number for status• 05/31/(Wed.) = Homeowner called (602)386-to check on the status of the part order and installation and they could not find anything in their system, so they put me on hold to check with JamarAfter a couple minutes I was told they need to track the part and would call me back shortlyWithin an hour Scott (last name?) called me back that they did receive the part but the earliest they could install it would be Monday, June 5th with a minute advance call• 06/05/(Mon.) = (Service visit #2b) Homeowner called the Chas Roberts main number around 5pm to check on the status and was told we were next on the listThe office called back at 5:40pm that a Tech should be there shortly after 6pmAt 6:10pm Technician C*** showed up at our door for the third timeWhen he came in the front door he told both of us that he didn’t think this replacement indoor fan relay is the causeHe was done by 6:40pm and chatted with both of us for a couple minutes and was apologetic for the previous visit and said he understood our frustrationHe suggested we watch the temperature and how the unit was running carefully and to call right away to get service there as quick as possibleIf the same situation happens again there’s a switch directly in front that he would have replaced before the one he replaced this evening in the back of the unitInvoice/Ticket #*** was warranty diagnostic/no charge• 06/10/(Sat.) = (Service call #3) Homeowners arrived home at 7:40pm to find the house at degrees with the outdoor unit constantly running and no air blowing indoors and called right away for serviceThe Receptionist told us Sunday repairs typically are between 9am until they’re finished so they would try to fit us in the next day and we would get a call minutes before arrival• 06/11/(Sun.) = (Service visit #3a) Homeowners phone rang at 7:30am that the Tech was on his way and should arrive by 8amTechnician Ramon O*** arrived at 8am and said right away he was pretty sure he knew the reason for the shutdown…the time delayHe found that the time delay was not letting power through, so he bypassed the time delay and the blower came onHe had to let the indoor coil thaw out since the unit was frozen all the way to the condenserBy the time he left at 9am he let us know he had ordered the replacement time delay and the invoice/ticket was already emailed to usHe sounded very optimistic that this would be our long term solutionInvoice/Ticket *** was warranty diagnostic/no chargeNoted this was the first time they brought up the recommended CAP sales extended labor warranty at $1st unit*
• 06/12/(Mon.) = Homeowner received a call around 12:30pm that they could install the replacement time delay part on Wednesday, 06/14/between to 5pm• 06/14/(Wed.) = (Service visit #3b) Technician Joe (last name?) came and installed the new time delay• 06/16/(Fri.) = (Service call #4) Around 3:58pm homeowners noticed the house was at degrees again with the outdoor unit constantly running and no air blowing indoors and called right away for serviceThe Receptionist told homeowner we would get a call minutes before arrivalShortly she received a call from Technician Joe who was here on Wednesday that he was on his wayWe also received a call from the Supervisor that he was going to have Joe check all the wiring and the thermostat while he was here(Service visit #4a) Technician Joseph (Joe) R*** arrived around 5:30pm turned the thermostat back on, cycled unit and the indoor fan started blowing cold air right awayHe checked the amp draws on the motor rated 3.3/actual He worked in the attic for a while then came downstairs to let us know he was going to talk to his Supervisor (with ten years *** experience) about a “long-term solution” for usAt 6:20pm Joe finished up and said they ordered a replacement blower motor (the current one was only set on medium, but he moved the blower speed to high) and a blower relay delayThey will call us when the parts are in to install and it should be less than a weekInvoice/Ticket #*** was again warranty diagnostic/no charge• 06/22/(Th) = Homeowners received a call from Scott at 2:30pm at (602)331-that the parts were in and they wanted to set a date for the following week to install them• 06/29/(Th) = (Service visit #4b) Technician Joe returned to install the replacement blower motor and relayInvoice/Ticket #*** was again warranty diagnostic/no charge• 10/16/(Mon.) = (Service call #5) Homeowner arrived home to find the house at degrees with the outdoor unit not running, no air blowing indoors and the thermostat without power and called right away for serviceA Supervisor (name?) returned her call and said *** had admitted to problems with the air handler unit we have but the issue was supposedly fixed the last time they were at our homeAccording to him, if the problem is part of the same issue then any work would still be covered even after the warranty was overShe did not get the name of the Supervisor who called but his title indicated he was a Warranty Supervisor(Service visit #5) At approx4pm Technician Abram Pasley arrived and after going into the attic said the primary drain pan was full of water, so the air handler turned itself offThe pipe that drains the water was full of gunk and got the water backed upHe said he was going to clean the pipe out, cleared drain alert and replaced, so it would drain betterHe stated the air handler did what it was supposed to do in this instance, but the pipe may not have been changed or cleaned out when they put the new replacement handler inInvoice/Ticket #*** was warranty diagnostic/no chargeNoted this was the second time they brought up the recommended CAP sales extended labor warranty at $1st unit*
• Info Only: 12/10/= installation date one year anniversary for *** *** 14HPX-Ton/SEER unitNote Chas Roberts registered the new equipment providing for a year warranty on the compressor, coils and parts; there would be a year labor (CAP) warranty• 06/04/(Mon.) = Homeowner arrived home from work at 6pm and noticed house was at degrees (thermostat was set at 80) but outdoor unit was constantly running, and air was blowing indoorsBy 8pm the temperature was only down to and the air had been running the entire timeBy 10pm the temperature was at and the air had been running constantly for hours• 06/05/(Tu) = (Service call #6) Homeowner called Chas Roberts in the morning reporting the A/C working but only cool not cold air(Service visit #6) Technician Richard A*** *** reported at 4pm that the air conditioner unit outdoors was low on refrigerate and said there could be a leak, or the unit was never filled to begin withHe said he would fill it, but the warranty would not cover it and the estimate was between 350-dollarsWhen homeowner asked about the possible leak he said that would cost an extra $to check for a leak but if there continues to be a problem they would come back out but not charge us for the visitHomeowner also asked how often these units need refrigerate added and the Technician said they’re NOT supposed to need refilling which is why he said it was either due to a leak or it was never topped offWhen homeowner brought up all the times various Technicians have been out to our home (times with this visit) and wondering why this wasn’t noticed before he said he didn’t have an answer for thatHe did say he would waive the dollar call fee for usInvoice/Ticket #was for $311.15; the first time we had to pay for repairs on this almost ½ year old air conditioning unitNoted this was now the third time they brought up the recommended CAP sales extended labor warranty at $1st unit* Also noted if the homeowner had agreed to all the “recommended/required” services listed on the invoice the final cost would have been over $on a ½ year old *** unit the homeowner is still making payments on!
• 06/20/(Wed.) = Homeowners finally put all documents and dates together to make comments on www.chasroberts.com/testimonials, *** (already at out of stars) and the Revdex.com (still have an A+ rating)
Richard provided heating service todayHe was very knowledgeable in answering our questionsHe had a pleasing demeanor and professional attitudeMost importantly when talking technology, he was able to talk to us in a way that we could understand*** * *** ***
Chas Roberts did it again! The technician, Christopher, that they dispatched in response to my call to identify and resolve my HVAC problem, quickly identified the issue and explained options for resolutionChristopher completed the repair and left me with the impression that Chas Roberts is committed to outstanding customer assistanceI highly recommend Chas Roberts!
Christien R***, was our service tech and he called before his arrival and he arrived when promisedHe was friendly, knowledgeable and efficient and took time to educate us on our thermostat settings for the winter months He also helped us reach office personnel who helped us with some past paperwork issues which have now been resolvedThank you Chris, Crystal, Scott and Tami
Everyone we deal with is very niceBut this firm is obviously suffering from serious disorganizationIt can't even manage its dispatch process professionally let alone resolve a thermostat issueThe equipment issue may be a manufacturering/design problem over which it has limited controlBut the scheduling issues and installation issues reflect poor training, bad management oversight, and insufficient concern for the customer experienceI really like the people but I must discourage others from relying on this firm at this time
Wonderful company to work with! We always request Jimmy M***, who is a real professional and personable young man who does a wonderful job servicing our furnace and air conditioning unit He is a real asset to the Chas R*** business
I recently had warranty work done on my Trane unitThe technician said it was possible that the thermostat was defective and he would order a new oneto business days to receive the new one he saidTurned in to allmost weeks with no contactWhen he came back he installed the thermostatI received no box no paperwork for the unitI later found out it was a used thermostat last registered in a different citySo that explains why there was no box or paperworkI also never received my new return they were supposed to install when they returned to fix there installation issuesI bought the crew pizza and drinks on my install day thinking they would do a good job for me instead they took shortcuts that led to repairs at a latter dateI will say the staff is friendly and curtious and cleaned up after themselvesIf I paid for a new thermostat I should have a new thermostatIf I paid for a new return I should have a new return
Fred serviced our A/C on our yearly plan and he was great, spent over minutes carefully inspecting everything to make sure we were safe and our a/c unit was running 100%He was very professional, funny, patient and thorough
Our serviceman Daniel was very professional even offered to stay in hot house rather than seat in air condition ruck while he waited for replacement part to be dropped offAfter offering him a cold drink many times he finally asked if we would mind if he accepted a cold CokeIt was reassuring that when he returned after several visits he told us he would not leave our home till we had a functioning air conditionerWe Thank everyone we have dealt with at Chas Roberts for their help & understanding in getting our system operating
year extended warranty purchased on 3/**/$on *** a/c unitI called to schedule a service check on my unitWas told my warranty expired in May of They stated that this extended warranty actually started on the date my new unit was installed at our new home in May which would equal the years There is no indication on my receipt that warranty started back in They continued to say that they spoke to my husband (passed away ***2016) back in about this and he was in agreementWhy would we even agree to that when our paperwork was for yearsI have tried reasoning with *** but ** keeps saying "even though it's not on my receipt that is the policyrepresentation and failure to honor what I paid for
One of my worst service experiencesA dishonest plumber showed up to fix a small leak in my main lineThe landscaper had already dug up the area and exposed the leakThe plumber claimed he would have to cut concrete and quoted $for the jobIt turned out he just had to dig mud inches deeper and replace an elbow jointLess than a hour jobCriminal! He did a lousy job too bending copper tubing a lot to replace the elbowThe sad thing for me is that I only agreed to the quote as my previous experience with the AC side of Chas Roberts was not a negative one
Very fast and professional serviceWe are under a heat advisory and was concerned about how long it might take to get serviced and didn't take long at all and under warranty!!! Very happy and nice employees
year extended warranty purchased on 3/**/$on *** a/c unitI called to schedule a service check on my unitWas told my warranty expired in May of They stated that this extended warranty actually started on the date my new unit was installed at our new home in May which would equal the years There is no indication on my receipt that warranty started back in They continued to say that they spoke to my husband (passed away ***2016) back in about this and he was in agreementWhy would we even agree to that when our paperwork was for yearsI have tried reasoning with *** but ** keeps saying "even though it's not on my receipt that is the policyrepresentation and failure to honor what I paid for
I would like to thank Glenn and Ryan who were out out at my house last week for an annual check They were very professional and thorough and took their time to explain things to me I really appreciate your hard work, dedication and expertiseThank you very much!
VERY IMPRESSED WITH CHAS ROBERTS TECHNICIAN CHRISTOPHER TORRES WHO HANDLED OUR AC & HEATER PROBLEM ON DECEMBER 20, CHRIS WAS VERY POLITE AND NEW THE PRODUCTS VERY WELLLOOK FORWARD TO WORKING WITH CHRIS CONCERNING OUR NEXT VENTUREGary Stockford
Hi, I’m *** *** I am a property manager for a lot of homes in Gilbert, San Tan, & Queen Creek I want to thank a service technician, Ryan U***; as well as Chas Roberts, for supporting Ryan as he always does more than a great job on our homes Ryan has been to of my properties, repaired units, maintained others (some have more than one) and and he is very thorough and covers every part of our AC and Heat systems He cleans up his mess and sometimes a little of our tenants mess Some tenants say they’ve seen a web page showing he’s an *** *** *** *** *** * *** *** * *** *** *** * *** *** *** *** *** It’s amazing, to think Chas found such a gem Our tenants love him, when they say they’re a tenant, he asks if a landlord is available for recommendations or if they have a limited power of attorney for repairs We’ve started sending our tenants POA’s so he can do workSeveral ask why other techs are so messy or fast, he told them, “we’re all experts at something, I like to be careful because this is your home and Chas Roberts wants to give you the Best That means I give you my best.” I hope I meet him because I’d like to buy him lunch and get a warranty for each unit as we replace them Genuinely a pleasure to have Ryan in our homes of stars, best of the techs that serve our *** *** *** home corporate rentals Perfect Chas Roberts Thank you and Thank Ryan from all of us!
Daniel was professional and helpful concerning our A/C unit We are thankful for his expert adviceChas Roberts is a solid and honest company, and the CAP program (maintenance) is something we invest in and recommend to others
We went with Chas Roberts as they were the ones who installed our AC unit when we built our home, after only being in our home since February our AC went out, so we called them out, we called on Sunday they couldnt come until Tuesday, the technician came out and said we were really low on the gas in the AC unit and we needed another 5lbs of it for our unit to run, he also stated we had a leak but could not find itSo we paid over $to have it filled, and he said they will send another technician out a week later to look for the leak again, and our best bet is to wait until fall and cooler weather so they can do a much more thorough search, but our AC will have to be shut off at least a week to do it, and he quoted us $for that, well today is Tuesday, exactly a week later and this man shows up, very nice, but again, can NOT find the leak and tells me that our freon in our AC unit is low by 4lbs and it will be almost $to fill it and if I dont fill it today that our AC will not be working in a week, and that our best bet is to wait until fall and cooler temps to do the more in-depth search for the leak but then tells me it will be $dollars,
So now our only option is to continue to fill our AC unit and spend around $a month to KEEP FILLING THE FREON???? Chas Roberts sent out technicians and could not find said leak, but wants to keep charging us to fill our AC unit until around October and we can go without air.....my complaint is how do you know its a leak when different techs came out, neither could find anything, but both wants us to spend money to fill it or we will be without air, I have a month old and also work from home, we DO NOT have that kind of money, I feel like we are being ripped off and lied to, why can anyone find a leak? why cant they tell me why we are loosing the gas? how do they expect anyone to have an extra $a month to fill it just to have AC? I feel like they just want out money, and want to keep having techs come out to fill our unit, but not resolve the issue, I will not give Chas Roberts another penny and will not recommend them to anyone I know