Kohl's Corporation

Upon review of the order [redacted], she will need to return the items to her local Kohl's store or we can schedule a [redacted] pick-up for the items and process a return back to the credit card used. We are unable to refund the charge back to her credit card without the merchandise. She is welcome to...

place a new order for the items using her gift cards on kohls.com. A credit in the amount of $99.85 was credited back to her credit card on 10/12 for the price adjustments requested. We are unable to locate the order number of the order placed where the items were returned to our Fulfillment Center. We ask that she reply with this order number to research further.

We regret to learn that the customer was unable to redeem her Kohl's Cash before it expired. Once the redemption dates have passed, Kohls.com and our store registers will no longer accept Kohl's Cash. In the past, stores may have made an exception to our policy to honor expired coupons; however,...

going forward this will not be the case and our policy will now be enforced. Regrettably, we are unable to accommodate the customer's request to honor the Kohl's Cash. We apologize for any inconvenience,

Upon review of the customer's complaint, I
did partner with our Corporate Refund Department to inquire as to what occurred
with her corporate refund.  They have verified for me that they are unable
to locate the original transaction in which the item was purchased. The
customer is refusing...

to provide specifics so we can locate order and issue her
a credit. She states it is in her husband's name, but will not provide an order
number. We also did offer her a Kohl's Merchandise credit in the amount of
$90.28, which she is refusing as well.  Unless specifics are provided to
us, we are unable to issue credit in the amount of $267.03.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their response is untrue and inadequate I have supporting emails showing and stating they were only going to pay a certain amount if needed I can provide supporting documentation.
Regards,
[redacted]

We have reviewed our
customer's concern and have confirmed the following. In 2015, our customer
spent $1,240.00, which generated $60.00 in Yes 2 You Rewards. We have confirmed
all of the certificates have...

been redeemed for 2015. The following are the
certificates issued and redeemed in 2015:
 
 
01/31/2015
  167828021278463   $20.00
03/31/2015  
172828081625614    $5.00
05/31/2015
  172848099593927    $5.00
07/01/2015
  172858105994555    $5.00
07/31/2015
  172868113176434   $20.00
12/01/2015
  172908102350812    $5.00
 
I can confirm our
customer did spend the $1539.74, and did not receive his Yes 2 You Rewards. We
will apply this immediate and should reflect within 24 hours. Once the points
have updated, as of today, our customer will have 1973 points which will
generate a $95.00 certificate for July. We apologize for any frustration or
inconvenience our customer has experienced.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The dates may be set by manufacturer, however Kohl's had the deceptive advertising. The ad started 11/23, and had stated price that included rebate that started only on 11/25. 
Regards,
[redacted]

We regret to hear the customer's anticipated rebate offer expired. At this time we advise the customer to reply with the rebate information so we may attempt to resolve her concerns.

We advise the customer to reply with the numbers at the top of the purchase receipt (beginning with the purchase date), or Kohls.com order number with product information to verify the rebate. The customer is also welcome to attach a copy of the receipt to this complaint as well. We...

apologize for any inconvenience.

We sincerely apologize for the lack of assistance our customer is receiving. Since we are able to verify our customers purchase, and they qualified for the rebate, please advise our customer, we will send a gift card in the mail to compensate for the monetary loss of the rebate.  We will send...

the gift card to the mailing address listed on their Revdex.com complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Unfortunately as these purchases were Christmas Gifts; my husband and I decided to re-order most of the items from another retailer, except two of the items that we did re-purchase at Kohls online, at higher prices than the original order to ensure they are received in time.  However, the retailers response also does not address the issue of releasing my information to another customer as they released that customer's information to myself. 
Regards,
[redacted]

We apologize for the inconvenience our customer experienced with online
Order [redacted]. It appears per our records, a refund was processed in the
amount of $67.90 on December 19, 2016. Please advise our customer to allow 3-5
business days for this to reflect on their credit account.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]the order number could be viewed under my customer account using the information provided to the Revdex.com. The order number is 7751880243. As of today I still have not been refunded and the package was sent back by the person that received it on 2/23/17.
Regards,
[redacted]

We apologize for the
inconvenience, but that specific promotion was not offered directly from
Kohls.com. That is from an unauthorized source, and that specific brand is also
an excluded item, which means no discounts can be applied.
 
https://cs.kohls.com/app/answers/detail/a_id/1086/kw/exclusions

We have verified with our store that the Kohl's Cash was valid on May 23rd-May 31st , and they also extended 10 days for our customer. At this time, we consider this matter closed.

The customer can scan an official bank statement to the Revdex.com portal or fax the information to ###-###-####.

We can confirm the customer was originally sent her certificate to her husband's e-mail address at [redacted] as this si what was listed under the registry. If the customer has not received it to this e-mail address, we advise the customer to reply back to us so that we may research further.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The refund was for the incorrect value. Kohl's did not honor the price of my original order and in turn have charged me over $30 more than I should have been charged. According to my records Kohl's still owes me $37.79. I would like this issue fully resolved. Thank you.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Upon review of the claim, it appears the tender used is in someone else's name. We would need the primary on the Kohl's Charge to call in regarding their online order since it was placed on their charge card.