Kohl's Corporation

We can confirm a Kohl's Merchandise Credit in the amount of $202.10 will be mailed to the customer's address on file. Please allow 10-14 business days to receive this.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me.  I have received a call from Kohl's and they have stated they will process a refund of my purchase to my credit card
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As now publicly documented, Kohl's failed to properly address/acknowledge the complaint. The original complaint outlined an in-store pricing dispute, and rather than offering any true solution or explanation, Kohl's provided a false "canned" response regarding their purchasing department --- completely unrelated to the issue. I trust the Revdex.com is able to comprehend and reviews the comical responses from the business. Regards,
[redacted]

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Currently, we have a 14 day price adjustment policy for
items that were purchased through Kohl's. A credit may be issued to the
customer, for the difference between the sales price and the price the customer
paid. A price adjustment can be processed either in our physical store or via
Kohls.com....

The customer should return to the store with valid receipt for
assistance.
It is at the discretion of each [redacted] to honor
promotional offers outside of the valid dates. Though it is not our policy, if
the customer was informed she could redeemed the promotion, we advise her to
speak with the [redacted] directly.
Additionally, Kohls.com and our registers are only able to
issue Kohl’s Cash for qualifying purchases during the valid earning periods.
Regrettably, we are unable to comply with the customer’s request for Kohl’s
Cash. We apologize for any disappointment.

Our records show the customer's concerns were addressed by our Corporate Refund Department directly. The customer was advised part of the refund was placed on the customer's account on 01/15/16.  The remaining part of the refund would be sent on a Kohl's Merchandise Credit via USPS. We would...

thins information was helpful.

Certain electronics brands or warranty products must be returned within 30 days from the date of purchase with original packaging and a valid receipt or account look-up. Refunds for warranty products are handled by the warranty service provider. Even exchanges are not allowed on premium products....

The store must process a return and the customer can repurchase the item. To view a list of Premium Electronics and Warranty products, please copy and paste the following link in your browser: https://cs.kohls.com/app/answers/detail/a_id/1086. We hope you find this information helpful and apologize for any inconvenience this may have caused.  Kohl's does stand by their premium electronics policy.

The customer reached out to us through a different channel. The customer is working directly with an associate in our Executive Offices.

Unfortunately, if  a order was not placed, we are unable to do an adjustment. We can note in the system to honor a 20% off of a future order. We will not be issuing the customer a credit or mailing her out a gift card as requested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. They did not mention about money which was disappear after return and kohls cash . 293.60 USD ( returned amount received was 240.10 +50 USD kohls cash deduction still 3.50 USD missing in transaction) & $261.84 (219.04 Returned amount received was 219.04 +40 USd kohls cash , still 2.80 USD was missing in transaction )
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We regret the customer's order did not arrived in the initial provided timeframe. Due to the time of year, retailers and carriers may experience delays. Our records show Kohls.com order #[redacted] was delivered on 12/15/15. If the customer no longer desires the merchandise, we advise the customer...

to return the merchandise at her local store for a refund. We apologize for any disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Please check the tracking number, it was never shipped out! I have tried calling customer service multiple times, none of the agents has any clue about what I asked for. That's why I had to make complaints through this channel. I hope and expect you to make it right once for all!!! So if you can, please ship the items out as stated in my order and please make sure that it indeed ships out!  Otherwise, please refund the order amount to my original payment method - Kohls gift cards! Please refund back to original cards.  It's been over a month since you said you shipped out the mechanize credit, so obviously it's got lost or your department never sent it out. Now I asked you to refund it back to my gift card (DO NOT send it out) or ship the items in my order!    
Regards,
[redacted]

The customer has been in contact with our representatives in the Corporate Refund Department. We stand behind the decision made by this department.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...

that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The returns they have mentioned made on November 2nd were not the dishs in question. I had ordered 33 dishs on 10/17/16 and ended up returning them all (almost all were broken in the boxes that I received). So on 10/22/16 I returned 22 dishs and on 11/2/16 I returned 6 more, totalling 28 dishs returned. Still missing the 5 dishs in question that I never received in the mail so was incapable of ever returning to the store. I have tracked every dish with the receipts and return receipts and those are the only 5 missing, to which I had received a shipping notification for that package saying they were broken and were sent back to the sender.
Regards,
[redacted]

We apologize for our customer’s frustration. Our customer
was in contact with our Corporate Refunds Department on 03/24/2016 and they
mailed out her merchandise credit
that same day.

We have attempted to contact our customer directly to address her concerns. Please have the customer contact ###-###-####, at her convenience. A voicemail was left this morning.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As of September 25, 2014, most of the charges have been removed.  However, there is one charge remaining on my account, for an order I did not place, in the amount of $51.87.  I would like to keep this case open, until I receive the shipments that are coming to me, until the items have been returned, and my card has been completely credited for the merchandise I did not order.  I am concerned that by closing my complaint, the remainder of my issue will not be resolved in a timely manner.  After all, this did begin on September 17, 2014, and I have had to jump through hoops and file a complaint to receive a partial resolution.  
Regards,
 
[redacted]

Kohl's is proud to offer a "No Questions Asked - Hassle Free" return policy. Customers' have two return options available for their online order; in-store or by mail. To return merchandise in-store, simply bring the item and packing slip to the Customer Service desk of any Kohl's store near...

you. If the customer prefers to return by mail, fill out the return form that accompanied the purchase and pack the merchandise and receipt into a sturdy box. Then, apply the supplied return label. Unfortuanaly, all returns mailed back to us must be shipped back prepaid.

We have partnered with our rebate department and based on
the information received, we agreed to mail out our customer a $5.00 check.
Please allow 4-6 weeks delivery, since this is being processed via third party.

We received the customer's complaint via a different channel. The customer was advised to reply with his decision as we are happy to process a return to your account or transfer the balance of this e-gift card to a physical card and mail it to the recipient.