Kohl's Corporation

We apologize for the inconvenience our customer experienced with
their online order. We have processed a refund which will be applied to the
customers Kohl's Charge ending in 3558 for $8.93 and a Kohl's Cash was emailed
as well, in the amount of $8.93.As a courtesy, we have also applied a...

$10.00
credit to our customer's Kohl's Charge.

We are more than happy to research our customer's concern. We will partner with our online department and once a response is received, we will follow up with our customer. We apologize for the frustration and inconvenience our customer experienced with their online order.

We apologize for the inconvenience and frustration our customer has experienced with online Order 7887967760. We have processed a return for our customer which has been applied to our customers Kohl's Charge in the amount of $31.15. Our customer was also emailed $15.00 in Kohl's Cash.

Kohl's is proud to offer a "No Questions Asked - Hassle Free" return policy. Customers' have two return options available for their online order; in-store or by mail. To return merchandise in-store, simply bring the item and packing slip to the Customer Service desk of any Kohl's store near...

you. If the customer prefers to return by mail, fill out the return form that accompanied the purchase and pack the merchandise and receipt into a sturdy box. Then, apply the supplied return label. Unfortuanaly, all returns mailed back to us must be shipped back prepaid.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As of September 25, 2014, most of the charges have been removed.  However, there is one charge remaining on my account, for an order I did not place, in the amount of $51.87.  I would like to keep this case open, until I receive the shipments that are coming to me, until the items have been returned, and my card has been completely credited for the merchandise I did not order.  I am concerned that by closing my complaint, the remainder of my issue will not be resolved in a timely manner.  After all, this did begin on September 17, 2014, and I have had to jump through hoops and file a complaint to receive a partial resolution.  
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me.  I have received a call from Kohl's and they have stated they will process a refund of my purchase to my credit card
Regards,
[redacted]

We apologize for the inconvenience and frustration our customer
experienced regarding her most recent store visit. We have applied a $20.00
credit to our customers Kohl's Charge ending in 9345.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was told kohls cash would be accepted on 7/12/15 , same day as purchase, therefore it should be honored.
Regards,
[redacted]

Upon further review of our customer's Kohl's Charge account ending in 0781, it appears his initial payment was due on November 02, 2015, but was received on November 19, 2015. This caused him to be assessed a late fee and interest charge, which continued to accrue more late fees and interest...

charges. We did waive $200.76 as a courtesy, since the initial payment was not received by the due date.  The customer's balance will reflect a credit of $48.74. Please advise the customer to please allow 5-7 business days for this to post on his Kohl's Charge.  Also, the customer may register their account at My Kohl's Charge for FREE online payments. They may also schedule one payment per day for up to 180 days in the future. Payments made after 7 p.m. (Central Time) will post the following day. We also offer numerous payment options:Automated Phone System: Use our automated phone system 24 hours a day by calling ###-###-####, to make a FREE payment. A bank routing and account number will be required. Payments made after 7 p.m. (Central Time) will post the following day.Phone Associate: Call ###-###-####, from 7 a.m. to 10 p.m. (Central Time), Monday through Saturday, or 9 a.m. to 10 p.m. (Central Time), Sunday.  A bank routing and account number will be required. Payments made after 7 p.m. (Central Time) will post the following day. A $10 fee will be assessed for any same-day payment or next-day payment made after 5 p.m.Debit cards: Debit card payments are only accepted over the phone with a live Associate. A $10 fee will be assessed for debit card payments.  All debit card payments that are processed will post the same day up to close of business (11:59pm CST).Payments received after 5 p.m. (Central Time) will post the following day.By Mail:Make your check out to Kohl’s Payment Center and mail it to:Kohl's Payment CenterP.O. Box 2983Milwaukee, WI 53201-2983Customers who reside in the following states: AK, AZ, CA, CO, HI, ID, MT, NV, OK, OR, TX, UT, WA and WV, may send payments to:Kohl’s Payment CenterP.O. Box 30510Los Angeles, CA 90030-0510In Store:You may make a payment at the store using a check, cash, debit card or money order. We also accept payments using a Kohl's Cares® card. Cash or check payments will post to your account the same day, if paid at a register. Payments are accepted until close of business for that store. Please retain your receipt for your records.

We are unable to address the customer's concerns with the provided information. At this time we advise the customer to reply with a copy of her receipt for further research.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 Hello, I have received my credit but I find it necessary to correct you on your incorrect understanding of the events.  The bottom line is Kohl's and it's agent shipped the package with an incomplete address.  This lled to the nightmare I went through to get my order.   After yet another email which incorrectly read the UPS delivery report I called and spoke to a supervisor who understood the chain of events, which again started with KOHLS printing the shipping label incorrectly, and along with the complete lack of customer support from Kohls', issued the credit.   I worked in Customer Service for 20 yrs and I would never treat a customer the way I was treated, especially since the mistake was made by YOU!   I will close this when someone apologizes to me for the abysmal treatment I continue to receive from Kohl's.

Upon review of our customer's concern, we do have a legal disclaimer which is accessible to our consumers on Kohls.com. Please advise our customer that by redeeming the Kohl's Cash earned on the transaction in question, they are accepting Kohl's terms and conditions in regards to their return. If...

our customer has any further inquiries, please have them refer to the links provided in our response. We stand by our posted policy and at this time consider this matter closed. https://cs.kohls.com/app/answers/detail/a_id/125https://www.kohls.com/c...⇄

We regret the customer's order did not arrived in the initial provided timeframe. Due to the time of year, retailers and carriers may experience delays. Our records show Kohls.com order #[redacted] was delivered on 12/15/15. If the customer no longer desires the merchandise, we advise the customer...

to return the merchandise at her local store for a refund. We apologize for any disappointment.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have partnered with our rebate department and based on
the information received, we agreed to mail out our customer a $5.00 check.
Please allow 4-6 weeks delivery, since this is being processed via third party.

Unfortunately, if  a order was not placed, we are unable to do an adjustment. We can note in the system to honor a 20% off of a future order. We will not be issuing the customer a credit or mailing her out a gift card as requested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...

that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The returns they have mentioned made on November 2nd were not the dishs in question. I had ordered 33 dishs on 10/17/16 and ended up returning them all (almost all were broken in the boxes that I received). So on 10/22/16 I returned 22 dishs and on 11/2/16 I returned 6 more, totalling 28 dishs returned. Still missing the 5 dishs in question that I never received in the mail so was incapable of ever returning to the store. I have tracked every dish with the receipts and return receipts and those are the only 5 missing, to which I had received a shipping notification for that package saying they were broken and were sent back to the sender.
Regards,
[redacted]

Certain electronics brands or warranty products must be returned within 30 days from the date of purchase with original packaging and a valid receipt or account look-up. Refunds for warranty products are handled by the warranty service provider. Even exchanges are not allowed on premium products....

The store must process a return and the customer can repurchase the item. To view a list of Premium Electronics and Warranty products, please copy and paste the following link in your browser: https://cs.kohls.com/app/answers/detail/a_id/1086. We hope you find this information helpful and apologize for any inconvenience this may have caused.  Kohl's does stand by their premium electronics policy.

We can confirm a Kohl's Merchandise Credit in the amount of $202.10 will be mailed to the customer's address on file. Please allow 10-14 business days to receive this.

Our store has agreed to partner directly with our customer in order to arrange a return for her. We provided our customer's contact information to the store manager at the Chico location and they will be following up with her and making sure her concern is resolved accordingly.