Kohl's Corporation

The system initiates security parameters based on many different factors. We apologize for any additional disappointment.

The customer can scan an official bank statement to the Revdex.com portal or fax the information to ###-###-####.

We apologize for the inconvenience regarding your most recent store purchase. Please provide transaction information or a receipt for the transaction in question.

Our records indicate, the payment in the amount of $152.83 was transferred, per the customer's request, to the open account on 12/19.

We recognize the importance of providing great service at all times. We make every effort to ensure that your interactions with our associates are more than satisfactory and that you receive outstanding customer service during your visit. Our customers are very important in our continued growth and...

success, and our priority is customer satisfaction in all levels of service. We expect our associates to be knowledgeable, accessible and courteous at all times. We regret that this was not the case and we are sorry our associates did not provide the service anticipated.Our records show a return for Kohls.com order # [redacted] was processed  for the correct amount on 12/04/15, back to the customer's VISA ending in [redacted]. Regrettably, the customer's desired merchandise is no longer in stock. We apologize for any disappointment.

We have reviewed our
customer's concern and have confirmed the following. In 2015, our customer
spent $1,240.00, which generated $60.00 in Yes 2 You Rewards. We have confirmed
all of the certificates have...

been redeemed for 2015. The following are the
certificates issued and redeemed in 2015:
 
 
01/31/2015
  167828021278463   $20.00
03/31/2015  
172828081625614    $5.00
05/31/2015
  172848099593927    $5.00
07/01/2015
  172858105994555    $5.00
07/31/2015
  172868113176434   $20.00
12/01/2015
  172908102350812    $5.00
 
I can confirm our
customer did spend the $1539.74, and did not receive his Yes 2 You Rewards. We
will apply this immediate and should reflect within 24 hours. Once the points
have updated, as of today, our customer will have 1973 points which will
generate a $95.00 certificate for July. We apologize for any frustration or
inconvenience our customer has experienced.

Upon review of the customer's complaint, I
did partner with our Corporate Refund Department to inquire as to what occurred
with her corporate refund.  They have verified for me that they are unable
to locate the original transaction in which the item was purchased. The
customer is refusing...

to provide specifics so we can locate order and issue her
a credit. She states it is in her husband's name, but will not provide an order
number. We also did offer her a Kohl's Merchandise credit in the amount of
$90.28, which she is refusing as well.  Unless specifics are provided to
us, we are unable to issue credit in the amount of $267.03.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Too many times  I have been promised something will be done or that something is coming in the mail from Kohl's only to be disappointed that they are not following through with what they say will be done.  As an example the response on 01/15 to my Revdex.com complaint says "At this time the account has been
closed and the matter resolved. The customer will receive a letter in the mail
as confirmation." but as 01/22/15 I have not received any confirmation letter.  I will not accept any response of a promise from Kohl's until that promise has been fulfilled.  To date it has not.Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Some of our percent-off discounts may not apply to prestige brands of cosmetics, skincare, select prestige brands of fragrance; select electronics/electric brands; select sporting goods; food items and Nike merchandise. A complete list of our excluded brands/items is located on...

Kohls.com. We apologize for any inconvenience.

Our records indicate a refund was processed in the amount of $61.97 back to the form of tender used on 01/02/15. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later. We apologize...

for any inconvenience.

We regret to hear the customer's anticipated rebate offer expired. At this time we advise the customer to reply with the rebate information so we may attempt to resolve her concerns.

We have confirmation the initial gift card balance was $25.00. At this time, we do consider this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]the order number could be viewed under my customer account using the information provided to the Revdex.com. The order number is 7751880243. As of today I still have not been refunded and the package was sent back by the person that received it on 2/23/17.
Regards,
[redacted]

We regret to learn that the customer was unable to redeem her Kohl's Cash before it expired. Once the redemption dates have passed, Kohls.com and our store registers will no longer accept Kohl's Cash. In the past, stores may have made an exception to our policy to honor expired coupons; however,...

going forward this will not be the case and our policy will now be enforced. Regrettably, we are unable to accommodate the customer's request to honor the Kohl's Cash. We apologize for any inconvenience,

We apologize for the
inconvenience, but that specific promotion was not offered directly from
Kohls.com. That is from an unauthorized source, and that specific brand is also
an excluded item, which means no discounts can be applied.
 
https://cs.kohls.com/app/answers/detail/a_id/1086/kw/exclusions

Upon review of the Kohl's Charge account, there were two payments made in December for $50 each however there was no payment made in January which is why a late fee was assessed. Unfortunately, our customers are unable to pay their account ahead therefore a payment must be made closer to the due...

date. The payment was due on January 22nd. We have received a payment of $100.00 on January 30th. This payment will count for the customer's February payment therefore the next payment will be due on March 22nd. In addition, we have waived the late fee assessed. We apologize for any inconvenience.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]1) I would like to request from kohls the phone record of my conversation on Jan 1 2015 with supervisor ID [redacted]. She said it clearly to me that a physical gift card of $40 is on the way. 2) I also would like to request the phone record of my conversation on Dec 28 2014 with supervisor named [redacted] (not sure if it is her real name). She told me a e-gfit card will be sent to me after 48 hours. She also promised me a free shipping code for the inconvenience this brought to me. 3) I request the Kohls to release the purchase history on this gift card (#[redacted]). I request Kohls' explanation why kohls.com did not refund the money back to the gift card after I removed the gift card. I request kohls look into this matter seriously as this could impact other kohls.com users as well.4)Finally, I request $40 in gift card kohls physical gift card. I request kohls formal apology to me for the time and energy I have spent on this matter. 
[redacted]

We have processed a return for Kohls.com order #4340814675 on 12/28/15. We advise our customer to allow 10-14 business days for the credit to appear. Regrettably, the customer's desired merchandise is no longer available. We apologize for any inconvenience.

We received the customer's complaint via a different channel and have resolved directly with the customer via telephone. We consider this matter closed.