Kohl's Corporation

It appears our customer has reached out to us via a different channel and was contacted by our Executive Offices. At this time, we consider this matter resolved.

Upon review of the customer’s Kohls.com order #[redacted]
we are able to confirm the return was processed in April. Unfortunately we are
not able to verify why this credit was never applied back to the customer’s
credit card. We have re-processed the customer’s return on 07/08/15. We advise...

our
customer that returns may take 14-30 business days to post to most major credit
card accounts. We apologize for the inconvenience.

We have processed a return for Kohls.com order #4175502879 on 12/29/15. We advise our customer to allow 10-14 business days for the credit. We apologize for any inconvenience.

On Tue, Feb 2, 2016 at 1:55 AM, <[redacted]> wrote:THANK YOU FOR YOUR ASSISTANCE.     I have heard from them, and am satisfied.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Too many times  I have been promised something will be done or that something is coming in the mail from Kohl's only to be disappointed that they are not following through with what they say will be done.  As an example the response on 01/15 to my Revdex.com complaint says "At this time the account has been
closed and the matter resolved. The customer will receive a letter in the mail
as confirmation." but as 01/22/15 I have not received any confirmation letter.  I will not accept any response of a promise from Kohl's until that promise has been fulfilled.  To date it has not.Regards,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I do not think that holding my payment charged for 1 month, not shipping out my ordered product and insisting that it is shipped, and then wasting 2 hours of my time on phones to reconcile the missing item with a refund at a month's time without delivery of said ordered item is satisfactory and I should be remunerated for my poor experience and for the held charges which Kohls has had in possession for nearly 30 days,Regards,[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. the response received from a Kohl's had nothing to do with my order. None of the orders referenced were mine. The Kohl's charge they referred to is not mine. I received a partial refund to my Kohl's charge and the rest in Kohl's cash. I want the entire refund on my Kohl's charge as I should have been able to use the Kohl's cash spent on the rest of my order (it was large). Not only should I be refunded completely to my card, I should be compensated due to the time and effort I have had t put into getting my money back. My daughter now does not have the boots she wanted for Christmas.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Hi, Putting aside the $10 Kohl's cash, since they are focused on the a $12.xx for socks I ordered on the web site, they SHOULD'VE have been refunded as well since they were out of stick.When I placed my order on 3/24, my original order was around $220.xx (with the socks in the total). I put in the 15% off code, which dropped my total down. When I got the email confirmation, it listed the $220.xx. When I got home that evening, I went online to their customer service department. They told me the socks were cancelled as of out stock, which was fine, that happens. I said how my 15% off wasn't applied to my order and was told that was corrected and was refunded. The charge sat out there as pending for a week, but was never corrected. In the end, my charge at that transaction was $209.xx (the total minus the socks), which I was told I would have the 15% refunded.As for the $10 Kohl's cash, maybe their customer service people in the store should mention that. I explained my goal was to exchange the shirt, which they didn't have in stock. I then said I would like to exchange it for the two shirts I found and I could pay the difference. I was told they couldn't and I would have to return it and buy those separately. which was fine. There was no mention of deducting $10 from the return, she just went ahead and did it.As for Kohl's comment on my spending the Kohl's cash, it's not like I had a choice. The Kohl's cash was set to expire on 4/2 and per their web site, my order was not expected to arrive until 4/4. I am not sure how I would know there would be something that wouldn't fit before any of it arrived and if I had waited, the $0 in Kohl's cash would be $0. My order arrived after the Kohl's cash was used. Unlike Amazon, where you have your merchandise in 48 hours, Kohl's took a week before even shipping it. Thanks.
Regards,
[redacted]

We apologize to the customer for the frustration. We have refunded her American Express ending in 2007 for $16.80. This credit will be visible in an average of seven days.. Additionally, $20.00 of Blue Kohl's Cash was sent via email to our customer.

Some of our percent-off discounts may not apply to prestige brands of cosmetics, skincare, select prestige brands of fragrance; select electronics/electric brands; select sporting goods; food items and Nike merchandise. A complete list of our excluded brands/items is located on...

Kohls.com. We apologize for any inconvenience.

Upon review of our customer's concern, a credit was processed on November
2, 2016 to our customers Kohl's Charge. We processed a return for 5 dishes
altogether.

We received the customer's complaint via a different channel and have resolved directly with the customer via telephone. We consider this matter closed.

We have reviewed the
customer’s claims regarding their Kohls.com orders. We are able to confirm that
the customer was refunded properly. We are unable to accommodate the customer’s
request to be compensated for their time. We do apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The details in the response from Kohls stating that I would be eligible for only $50 cash back is incorrect. Please find the snapshot of the Kohls rebate form terms which clearly states that "Limit 5 rebates per product per household". Since I have 4 different products I would have been eligible for $170 cash back. I also had a chat with the Kohls Rebate customer care to confirm my understanding before placing the order and they confirmed that my understanding was correct and I will be eligible for the stated cash back. The kohls rebate chat reference number which confirmed the rebate is 1465143. The proposed resolution to replace the 40$ kohls cash with a equivalent 40$ gift card and to hold onto the slow cookers which I already have with me does not change the scenario.I would appreciate a better compensation for the miss from their part and also for spoiling my housewarming gift plans. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is a very lame excuse for their advertising scheme. I no longer wish to purchase the item selected but I shall refrain from doing business with Kohl's. Still, Kohl'd should be reprimanded for such practices.  
Regards,
[redacted]

We apologize for the inconvenience regarding your most recent store purchase. Please provide transaction information or a receipt for the transaction in question.

We partnered with our Corporate Refund department and requested they mail out a Kohl's Merchandise Credit in the amount of $90.28 as of April 22,2016. Please advise the customer to allow 7-10 business days to receive in the mail.

The system initiates security parameters based on many different factors. We apologize for any additional disappointment.

It appears the store took the proper action to resolve the matter
by providing alternate merchandise. Unfortunately, we are unable to accommodate
the customer’s request for the original product, as it is no longer available. We
apologize for the inconvenience.

Thank You for your help , the amount I used on gift card was$108.82 The master card amount is correct. Can Kohls please correct the gift card amount.  Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]