Kohl's Corporation

Upon further review of our customer's Kohl's Charge account ending in 0781, it appears his initial payment was due on November 02, 2015, but was received on November 19, 2015. This caused him to be assessed a late fee and interest charge, which continued to accrue more late fees and interest...

charges. We did waive $200.76 as a courtesy, since the initial payment was not received by the due date.  The customer's balance will reflect a credit of $48.74. Please advise the customer to please allow 5-7 business days for this to post on his Kohl's Charge.  Also, the customer may register their account at My Kohl's Charge for FREE online payments. They may also schedule one payment per day for up to 180 days in the future. Payments made after 7 p.m. (Central Time) will post the following day. We also offer numerous payment options:Automated Phone System: Use our automated phone system 24 hours a day by calling ###-###-####, to make a FREE payment. A bank routing and account number will be required. Payments made after 7 p.m. (Central Time) will post the following day.Phone Associate: Call ###-###-####, from 7 a.m. to 10 p.m. (Central Time), Monday through Saturday, or 9 a.m. to 10 p.m. (Central Time), Sunday.  A bank routing and account number will be required. Payments made after 7 p.m. (Central Time) will post the following day. A $10 fee will be assessed for any same-day payment or next-day payment made after 5 p.m.Debit cards: Debit card payments are only accepted over the phone with a live Associate. A $10 fee will be assessed for debit card payments.  All debit card payments that are processed will post the same day up to close of business (11:59pm CST).Payments received after 5 p.m. (Central Time) will post the following day.By Mail:Make your check out to Kohl’s Payment Center and mail it to:Kohl's Payment CenterP.O. Box 2983Milwaukee, WI 53201-2983Customers who reside in the following states: AK, AZ, CA, CO, HI, ID, MT, NV, OK, OR, TX, UT, WA and WV, may send payments to:Kohl’s Payment CenterP.O. Box 30510Los Angeles, CA 90030-0510In Store:You may make a payment at the store using a check, cash, debit card or money order. We also accept payments using a Kohl's Cares® card. Cash or check payments will post to your account the same day, if paid at a register. Payments are accepted until close of business for that store. Please retain your receipt for your records.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 Hello, I have received my credit but I find it necessary to correct you on your incorrect understanding of the events.  The bottom line is Kohl's and it's agent shipped the package with an incomplete address.  This lled to the nightmare I went through to get my order.   After yet another email which incorrectly read the UPS delivery report I called and spoke to a supervisor who understood the chain of events, which again started with KOHLS printing the shipping label incorrectly, and along with the complete lack of customer support from Kohls', issued the credit.   I worked in Customer Service for 20 yrs and I would never treat a customer the way I was treated, especially since the mistake was made by YOU!   I will close this when someone apologizes to me for the abysmal treatment I continue to receive from Kohl's.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are unable to address the customer's concerns with the provided information. At this time we advise the customer to reply with a copy of her receipt for further research.

We apologize for the customer's disappointment in our promotion. We are continually looking for ways to best meet the needs of all
customers and in turn, improve their experience. The customer's feedback is appreciated and will be taken under careful consideration.

We apologize for the inconvenience our customer experienced with
their online order. We have processed a refund which will be applied to the
customers Kohl's Charge ending in 3558 for $8.93 and a Kohl's Cash was emailed
as well, in the amount of $8.93.As a courtesy, we have also applied a...

$10.00
credit to our customer's Kohl's Charge.

We are more than happy to research our customer's concern. We will partner with our online department and once a response is received, we will follow up with our customer. We apologize for the frustration and inconvenience our customer experienced with their online order.

We have confirmation the initial gift card balance was $25.00. At this time, we do consider this matter resolved.

Our records indicate a customer initiated $100.00 payment was made on December 18, 2014, via telephone by following the phone prompts. The IVR is not able to submit a payment on its own - a verfication process is in place that needs to be completed by the customer.  On...

December 19, 2014, our customer made a $100.00 phone payment with an associate.  A customer initiated stop payment was applied to this payment. As a courtesy to the customer we have applied a $25.00 credit as reimbursement for the return check fee. Please note that customers may make multiple payments at any time on their account and this is not uncommon. Regarding the account closure, the associate confirmed twice if the customer wanted the account closed before proceeding to do so. We apologize for the inconvenience our customer experienced. When an account is closed  customers are required to reapply if they would like an account in the future.

At this time, we are not refunding our customer the tender used for Order [redacted]0. It appears the same tender was attempted to be redeemed on a different order. If our customer wishes to discuss further, he would need to contact ###-###-####.

Our records indicate, the payment in the amount of $152.83 was transferred, per the customer's request, to the open account on 12/19.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]1) I would like to request from kohls the phone record of my conversation on Jan 1 2015 with supervisor ID [redacted]. She said it clearly to me that a physical gift card of $40 is on the way. 2) I also would like to request the phone record of my conversation on Dec 28 2014 with supervisor named [redacted] (not sure if it is her real name). She told me a e-gfit card will be sent to me after 48 hours. She also promised me a free shipping code for the inconvenience this brought to me. 3) I request the Kohls to release the purchase history on this gift card (#[redacted]). I request Kohls' explanation why kohls.com did not refund the money back to the gift card after I removed the gift card. I request kohls look into this matter seriously as this could impact other kohls.com users as well.4)Finally, I request $40 in gift card kohls physical gift card. I request kohls formal apology to me for the time and energy I have spent on this matter. 
[redacted]

Our records indicate a refund was processed in the amount of $61.97 back to the form of tender used on 01/02/15. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later. We apologize...

for any inconvenience.

We recognize the importance of providing great service at all times. We make every effort to ensure that your interactions with our associates are more than satisfactory and that you receive outstanding customer service during your visit. Our customers are very important in our continued growth and...

success, and our priority is customer satisfaction in all levels of service. We expect our associates to be knowledgeable, accessible and courteous at all times. We regret that this was not the case and we are sorry our associates did not provide the service anticipated.Our records show a return for Kohls.com order # [redacted] was processed  for the correct amount on 12/04/15, back to the customer's VISA ending in [redacted]. Regrettably, the customer's desired merchandise is no longer in stock. We apologize for any disappointment.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:Thank you for taking the time to help me with this matter.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I accepted the refund for the order. But they did not respond to my request about unknown address in my account. They just put the responsibility on their customer. They should investigate this dangerous issue and give me an explanation. They also need apology for this issue.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would like to know when the refund due to me will be provided. I have a copy of the original refund receipt and can provide that. I will not post it here as I do not know what will be publicly posted. My name and address have been provided to Kohls upon returning the merchandise. This refund has been promised within 7-10 days since Dec. 26, 2016. I have called multiple times to their corporate refund call center as well as left my number for someone to return my call. To date this has not been an effective method of resolution as no one has called me back. I would like someone to contact me directly and provide the refund status.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Upon review of the Kohl's Charge account, there were two payments made in December for $50 each however there was no payment made in January which is why a late fee was assessed. Unfortunately, our customers are unable to pay their account ahead therefore a payment must be made closer to the due...

date. The payment was due on January 22nd. We have received a payment of $100.00 on January 30th. This payment will count for the customer's February payment therefore the next payment will be due on March 22nd. In addition, we have waived the late fee assessed. We apologize for any inconvenience.

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order [redacted]. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or...

later. We are unable to credit the entire order. We are happy to honor the sale price of the item once they come available as it is currently out of stock.

We have processed a return for Kohls.com order #4340814675 on 12/28/15. We advise our customer to allow 10-14 business days for the credit to appear. Regrettably, the customer's desired merchandise is no longer available. We apologize for any inconvenience.