Kohl's Corporation

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
They never gave me a rebate form. How can I send them something that they refused to send me via US Mail? It was a simple...

request that they refused to grant. If you would like to see my correspondences with Kohl's, let me know.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Revdex.com:
In response to Kohl's question, the answer is yes, I thought it was clear that I was trying to order a match to that chair.   response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Our customer has contacted reached out directly to our Executive Offices. We did advise our customer of our corporate refund policy and explained why she was issued the amount she was. At this time, we consider this matter closed.

We stand behind our previous statements to the customer.

Our customer's local store has reached out directly to her and left a voicemail advising her we will be honoring the sale price of $60.00.

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order [redacted]. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or...

later. We are unable to ship another item at this time. If the customer would like to reorder the item, we are happy to honor the original sale price of the item.

We apologize for the inconvenience and frustration our customer experienced. We are not showing his email address on file on Kohl's end. On the bottom of the email, it does provide an option to unsubscribe from Kohls.com sales alerts and advertisements.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Attached you will find 3 of the 4 disputed items that ARE IN STOCK! I don't appreciate the fact that they have taken almost 2 months to get back to you/me and then they LIE TO YOU, just to get the complaint dropped! I WANT THE 3 ITEMS THAT ARE IN STOCK TODAY, SEE ATTACHED, SHIPPED TO MY HOME, FREE OF CHARGE AND FREE FROM DAMAGE!! I SUGGEST THEY CONTACT THE SHIPPING FACILITY TO MAKE SURE THEY HAVE CLEANED UP THEIR ACT, SO THEY DON'T SHIP THE ITEMS SO INADEQUATELY THAT THEY ARE RECEIVED BROKEN AND DAMAGED, AGAIN!Regards,Amy [redacted]

We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. In addition, please be advised that the selection of merchandise may...

vary by store. Some merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s stores. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers. Regrettably, at this time the product is no longer available. We apologize for any disappointment.

Upon review of our customer's concern, we have determined our customer needs to file a police report and pursue the remaining credit for the missing items with his local postal inspector or the  shipper that delivered their package(UPS, Fed EX etc.). We have confirmation of delivery and our...

customer has had claims with us in the past for the same concern, in which we have applied credits for missing items. At this time, we recommend our customer ship his orders to a different address or encourage our customer do his shopping at his local store going forward.

We did apply a credit to our customer's Kohl's Charge in the
amount of $21.80 on April 13, 2016. We processed an additional credit today in
the amount of $46.86 to the Kohl's Charge ending in 6940 to make up the
difference for Order 3503446271, bringing the total credit to $68.66. Please allow
5-7 business days for this to reflect on to their Kohl's Charge.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I told the Kohls customer service representative during initial call, I am a cancer patient going through cancer treatment and NOT home.  Also, they were to email a prepaid return label, which I have not received to this day.  I still think it is unacceptable that I ordered a brand new mattress pad and received an opened and clearly used one and it's my responsibility to take care of it and find a way to return, under my current condition, and await a refund and have to place a new order and wait.  First of all, under my current condition, I do not want to be handling a used mattress pad with my compromised immune system.  This item is just going in trash.  I'm not dealing with this.  I do not have the time or energy to do the work for an error THEY made.    Kohls should just refund or replace, it's their awful mistake.....not mine.  This was not my error, this is all on Kohls.  Poor service and poor company "policy".  Unacceptable practices.  
Regards,
[redacted]

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Please pass along that the original complaint began at [redacted] The remainder of the complaint comes from how their customer support center responded (or lack thereof) to my follow up calls.   Thank you for helping me get a response. This was the first time that I've received communication back from the company.Regards,
[redacted]

To investigate this further, please have customer respond with the order number that was impacted.

Our store has reached out to our customer to discuss the matter further. At this moment, we consider the matter closed.

We are more than happy to research our customer's concern. Is the customer able to provide the email in which the $20.00 coupon was sent, so can further research on our end.

We apologize for the inconvenience and frustration our experienced due to Order
7136690631. Unfortunately, this was not a error on Kohl's part. The customer
placed the order on December 02, 2016 and the customer contacted us via chat on
December 05, 2016. Customers have a 30 minute window to...

change and alter an
order after it is submitted.https://cs.kohls.com/app/answers/detail/a_id/57/session/L3RpbWUvMTQ4MT...⇄