Kohl's Corporation

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Horrible customer service! The item was in stock in the store but your website did not give the option otherwise DUH I would have used it. You should match your own online prices. I will shop else where next time.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Anyway I didn't expect something better from Kohls, I'm just upset with myself for being for more than 3 years a khols customer, kohls creates promotions to take advantage of the customers if they do not like the gift or they do not fit on it, in addition kohls  has the worst customer service in the world, that's why every day its global sales fall in an economy that grows more every day. Fortunately this nightmare already ends for me. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Our records indicate the amount was placed on a new gift
card and mailed to the customer on 05/20/15.

We apologize for any frustration our customer has had during this situation.  Kohl's has refunded the remaining portion of the order $12.02. We cannot honor a Kohl's Cash certificate for this order as the full order was returned.

We appreciate our customer contacting Kohl's Department Stores about our Black Friday ad. We regret to learn that the advertised Xbox One was not available when they visited our website. We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on...

occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. In addition, please be advised that the selection of merchandise may vary by store. Some merchandise may not be available or promotional offers available online at Kohls.com may vary from those offered in Kohl’s stores. In the case of our recent Black Friday ad, we included a disclaimer stating that the Doorbusters specials were available while supplies last. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is completely unacceptable.  Kohls cash is advertised as CASH ...which when turned in reduces the total amount you pay by that amount.  Since they failed to do that they FALSELY ADVERTISED. They wrongfully charged my credit card for the total amount and that is FRAUD.  I NEVER should have been charged that $10 and they AGREED to refund the $10 as stated in the last email I sent to you.  Since they are now refusing to do that ...that is a LIE.   They have already been told clearly, multiple times that because of their continuous LIES and horrible customer service I have no intent to shop in that store again so a gift card is offering me NOTHING.  They therefore STOLE $10.  I am appalled that a company continues to exist with this lack of customer service.  I was a long term shopper that spent A LOT of money in their store...even traveling out of town when there was no store here.   NOT ANYMORE.   They can steal, falsely advertise, lie and commit fraud and I will now continue making that as public as possible.  Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint in any way. 
I understand that Kohl's tried to reach me by mail and Kohl's was unable to reach me because Kohl's had an incomplete address in its records.  That was their fault - not mine.  Nonetheless, they reached me by phone - they had a correct phone number for me.  When I was reached by phone and explained that I never received a bill, Kolh's still was intent on charging me a late fee, EVEN THOUGH KOHL'S KNEW I NEVER RECEIVED A BILL BECAUSE THEIR RECORDS SHOWED THEIR BILLINGS HAD BEEN RETURNED AND NEVER DELIVERED.  This was an attempt at fraud, although I suspect it was just policy to charge a fee whenever someone is late, regardless that the customer was faultless.  To my way of thinking, this requires the first of three changes in Kohl's collection policies.  DON'T INSIST ON A CUSTOMER PAYING LATE FEES WHEN THE CUSTOMER IS NOT AT FAULT.  The second  problem was that even  though Kohl's knew the customer was faultless having never received a bill because Kohl's records were in error, Kohl's nevertheless reported me to the credit agencies as a deadbeat creditor.  This should never have occurred - although I suspect Kohl's personnel were just following policy.  But this is the second policy change that needs to be implemented - NO REPORT OF A CREDIT VIOLATION WHEN KOHL'S ITSELF CREATED THE SITUATION.  The fault is Kohl's in this case, not the customer.  The third problem is that even thougbh Kohl's knew it filed an erroneous credit report on me, they made no effort to correct the error.  Instead I received a notice from Experian that Kohl's had listed me as a bad creditor and that I should contact them to get the problem resolved.  So I made another call to Kohl's to initiate action on their part to correct the erronoeus credit report.  As good corporate citizens - as I'm sure Kohl's is - it should be Kohl's obligation to correct errors in a credit report that Kohl's initiated erroneously.  In essense, Kohl's policy is to be complacent - it does not care - what happens to a customer's credit becuase of a bad credit rating that Kohl's itself caused erroneously.  So this is the third policy revision - THE COMPANY MUST CONTACT THE CREDIT AGENCIES ON ITS OWN INITIATIVE WHEN THE COMPANY DISCOVERS THAT IT MADE AN ERROR IN REPORTING SOMEONE AS A BAD CREDITOR RATHER THAN PUT THE BURDEN ON THE INNOCENT CREDITOR - I point out that in most cases, customers would be oblivious to the fact that Kohl's filed a bad report on them (since most people don't have credit watchdogs like Eperian).   Get your act together, Kohl.
[redacted]

Upon review of Kohls.com
order number [redacted], our records indicate that the customer contacted us on
04/20/15 stating she noticed the merchandise was damaged...

upon opening the
package. The customer did not indicate the merchandise was already assembled,
thus resulting in our associate scheduling a UPS pick-up. We are unable to accommodate
the customer’s request for 60% off compensation. She will need to
return the item to her local Kohl's store or we can schedule a UPS pick-up for
the items and process a return back to the credit card used.

Upon review with our Fraud Department, the payments made on the Kohl's Charge account were made from the customer's bank account. in addition, we have agreements made by the customer to make payments on the account. Due to this information, this account was not fraudulently opened but instead opened...

by the customer.

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the missing item in order [redacted] on 12/19. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame,...

yours could be sooner or later. If the customer would like to reorder the item, we are happy to honor the original sale price of the item.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This should not be closed until they have finished their internal review and made the appropriate changes.
Regards,
[redacted]

Upon review of our customer's inquiry, we have confirmed that [redacted] would need to contact us directly to further discuss at ###-###-####.

We have previously furnished this information to the customer and stand behind the decision made by our Risk Management Department. We consider this matter closed on our end.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Amos [redacted]the mattress was picked up by ups today 2/08/2016 . When my account is credited , then I will be satisfied .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohls has disregarded all attempts for me to let them know the 15 digit codes within the emails they send me do not work. They ignore the fact that they can clearly see when I enter things into my shopping bag and attempt to purchase.  They credited the 10 dollars off they promised in the first place for switching to paperless. This is not anything they should have not done in the first place.More so their customer service representatives look for ways to insult the consume and to as little as possible. I fear this complaint should stand to let other consumers know that this is a common occurrence with Kohls and that they refuse to look into the matter of their codes not working and them not honoring sales. Its a bait and switch process and very frustrating for a loyal consumer. Ive decided to close my account as soon as possible.Thank you for all your help
Regards,
[redacted]

Upon review of her order, a label was never created for the missing items which means the package was never picked up by our carrier. Our records indicate a refund has been processed on 10/13/14 in the amount of $88.07. The credit to your charge card will take an average of seven days to appear in...

your account. While most credits appear within this time-frame, yours could be sooner or later. We apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The company's response is simply "We apologize for any inconvenience" What is it that I'm supposed to be accepting? They simply don't care.
Regards,
[redacted]

We apologize for the inconvenience with the order. We are happy to credit the unused $30 Kohl's Cash to a future order placed online. In addition, we are happy to honor the original sale price for the replacement of the items.