Kohl's Corporation

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the missing item in order [redacted] on 12/19. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame,...

yours could be sooner or later. If the customer would like to reorder the item, we are happy to honor the original sale price of the item.

We apologize for the inconvenience and frustration our experienced due to Order
7136690631. Unfortunately, this was not a error on Kohl's part. The customer
placed the order on December 02, 2016 and the customer contacted us via chat on
December 05, 2016. Customers have a 30 minute window to...

change and alter an
order after it is submitted.https://cs.kohls.com/app/answers/detail/a_id/57/session/L3RpbWUvMTQ4MT...⇄

Our customer has contacted reached out directly to our Executive Offices. We did advise our customer of our corporate refund policy and explained why she was issued the amount she was. At this time, we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Amos [redacted]the mattress was picked up by ups today 2/08/2016 . When my account is credited , then I will be satisfied .

We offer a variety of sales and promotions throughout the year that all customers can take advantage and may be offering similar promotions in the future. The delivery of our Sale Alert e-mails is automated and are sent to all eligible customers at the same time. We are unable to apply the discount...

to a previous order however the customer is welcome to place a new order using the valid discount.

Upon review of our customer's concern, we have determined our customer needs to file a police report and pursue the remaining credit for the missing items with his local postal inspector or the  shipper that delivered their package(UPS, Fed EX etc.). We have confirmation of delivery and our...

customer has had claims with us in the past for the same concern, in which we have applied credits for missing items. At this time, we recommend our customer ship his orders to a different address or encourage our customer do his shopping at his local store going forward.

We have reviewed the customer’s concerns. Our records do not
indicate any pending Kohls.com orders. At this time we advise the customer
contact their bank directly to release any pending transactions. We regret any
inconvenience.

If the customer still desires the merchandise, she may forward the purchase information at a later date, and we will credit the account accordingly.

We apologize for the inconvenience with the order. We are happy to credit the unused $30 Kohl's Cash to a future order placed online. In addition, we are happy to honor the original sale price for the replacement of the items.

We did partner and confirmed with the store that the ring was received by the store on...

January 25, 2017. Our customer was advised it would take initially 6-8 weeks, which did include a few holidays in between. A store manager did attempt to contact our customer and speak to him directly to assist further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I reject the business response I already talked to the manager she refused to run my kohls credit card the merchandise is no more than 5 months  old,kohls need to call the [redacted]  store manager.I was not able to respond on the format Revdex.com e mailed to reject the business response that is why I am replying on ur email this way.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hi. I looked over the response. I have no way to access my account online as I do not have a copy of my card. I have sent away for one and will check my account after I receive it. The women I talked to did say that I have a zero balance. I am still receiving phone calls from Kohl's. I will wait before I either reject or accept the business' response.
Regards,
[redacted]

Upon review of Kohls.com
order number [redacted], our records indicate that the customer contacted us on
04/20/15 stating she noticed the merchandise was damaged...

upon opening the
package. The customer did not indicate the merchandise was already assembled,
thus resulting in our associate scheduling a UPS pick-up. We are unable to accommodate
the customer’s request for 60% off compensation. She will need to
return the item to her local Kohl's store or we can schedule a UPS pick-up for
the items and process a return back to the credit card used.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
That's the 3rd time ive heard that response and still have not seen the credit!  I was supposedly given the credit going on 2 months ago and never received it so this 14-30 day bull crap IS NOT GOING TO CUT IT! I want IMMEDIATE credit to I can order my merchandise.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello. I think I might have misunderstood the offer Kohl's made to me in regard to my complaint. While I greatly appreciate the gift card and coupons, I hope I am still getting my $20.00 cash rebate for the coffee maker I purchased. I purchased the coffee maker believing I would get cash back. With a gift card, I am forced to spend my $20 rebate in Kohls. I can spend the cash anywhere. I hope the rebate check is still coming. I will return the gift and coupons, if this isn't the case. Please, forward this to Kohls if you will. Thank you for your time and help. Have a great day The Lord has made for you! Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We appreciate our customer contacting Kohl's Department Stores about our Black Friday ad. We regret to learn that the advertised Xbox One was not available when they visited our website. We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on...

occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. In addition, please be advised that the selection of merchandise may vary by store. Some merchandise may not be available or promotional offers available online at Kohls.com may vary from those offered in Kohl’s stores. In the case of our recent Black Friday ad, we included a disclaimer stating that the Doorbusters specials were available while supplies last. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order [redacted]. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or...

later. We are unable to ship another item at this time. If the customer would like to reorder the item, we are happy to honor the original sale price of the item.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This should not be closed until they have finished their internal review and made the appropriate changes.
Regards,
[redacted]