Kohl's Corporation

We stand behind our policy, and previous response.

We are unable to ship the missing items without a form of payment attached. In addition, a refund was processed back to the form of tender used with order [redacted]. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this...

time-frame, yours could be sooner or later. If the customer would like to reorder the items, we are happy to honor the original sale price of the item. We apologize for any inconvenience.

First and foremost, we wish to extend an apology for the unfavorable experience our customer recently had with us. We strive to deliver the highest level of customer service, and regret that we did not meet our goal and, more importantly, our customers expectations. We expect our...

associates to accommodate our customers in a courteous and professional manner. Please know that our customers comments are instrumental in helping us to improve processes and ensure that all customers have a great experience with Kohl's. We are grateful for the feedback. We have sent our customer 30% coupons that may be applied toward a future purchase for the inconvenience they experienced.

Each $10.00 Kohl's Cash Coupon is earned pretax for every $50.00 made in qualifying purchases. Eligible customer purchases to receive Kohl's Cash Coupons include sale-, regular- and clearance priced merchandise, excluding the purchase of gift cards. We are unable to accommodate the customer's...

request for a Kohl's Cash credit, as Kohls.com order #4132433111  did not qualify. We apologize for any disappointment.

We recognize the importance of providing great service at all times. We make every effort to ensure that your interactions with our associates are more than satisfactory and that you receive outstanding customer service during your visit. Our customers are very important in our continued growth and...

success, and our priority is customer satisfaction in all levels of service. We expect our associates to be knowledgeable, accessible and courteous at all times. We regret that this was not the case and we are sorry our associates did not provide the customer with the service anticipated. At this time we advise the customer to reply with the UPC or SKU information for the missing items from Kohls.com order #[redacted]  for the applicable credit. We apologize for any inconvenience.

Our records indicate we received her complaint...

through a different
channel and have addressed her concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The ticket I was given did promise I would get the tv that is why they gave them out it had nothing to do with the price of the item..The store even admitted they had made a mistake and given out the wrong tvs by accident to other people.

Our corporate refund department has attempted to reach out to our customer directly. Our customer would need to discuss his return options by calling phone number ###-###-####.

We apologize for the inconvenience, but the Revdex.com does allow Kohl's 30 days to initiate a first response. Due to volume, we were unable to respond sooner.

I am not satisfied with Kohl's response about order processing. I would expect they should at least offer a substitute item that is similar in cost/style to replace the item they cancelled. Again the order was cancelled after verbal confirmation with one of their sales associates. The order was not cancelled at the end of order processing with the sales associate as would be expected as Kohl's states this is when you sometimes find out an item is not available or their was a problem with your order. Order was place and verbal confirmation given over the phone. The order was cancelled sometime after (time frame unknown) and again for no apparent reason. thank you.

We apologize for the inconvenience and frustration our customer
experienced with her online Order 7433436187. We have applied the additional
credit in the amount of $1.02 to the Visa ending in [redacted] Please advise our
customer to allow 7-10 business days for it to reflect.

By accepting the refund and getting it sized, the customer is accepting a reasonable resolution offered by our store. The customer is aware when filing a Revdex.com, the business has up to 30 days to resolve their concern. In the interim, our customer did accept the exchange for a new ring. He then agreed to have the replacement ring resized, in which the store accommodated his request.

We apologize for the inconvenience our customer experienced due to Order 5396021571. We have processed a full refund in the amount of $50.25. This will be applied to the Kohl's Charge ending in 3042. Please allow 3-5 business days for the credit to post to their Kohl's card.

Upon review of original order [redacted], a refund was processed in the amount of $152.00 back to the form of tender used. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or...

later. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID 11855141, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Paul K[redacted]SHIPMENT ACTIVITYNOV 29, 08:20 AMDelivered -If you look at shipping confirmation number and track it.  Its clearly says it made it to buffalo, ny.  But, at the FEDEX location it was sent back.  Do from damage.  It is in Minnesota.  FEDEX  sent it back to st. paul MN.  When I called Kohls customer service they where able to see it on the computer.  Now all sudden you can't.  I forward what was sent to me from FEDEX clearly saying that FEDEX had sent it back due to damage.  It was delivered back to kohls.      Saint Paul, MNNOV 29, 02:15 AMOn FedEx vehicle for delivery SAINT PAUL, MNNOV 29, 02:11 AMAt local FedEx facility SAINT PAUL, MNNOV 27, 09:54 PMArrived at FedEx location SAINT PAUL, MNNOV 27, 02:45 PMIn transit MAHTOMEDI, MNNOV 26, 07:49 PMIn transit PORTAGE, INNOV 26, 08:47 AMDeparted FedEx location SYRACUSE, NYNOV 26, 03:31 AMArrived at FedEx location SYRACUSE, NYNOV 25, 09:43 PMDeparted FedEx location BUFFALO, NYNOV 25, 11:32 AMReturning package to shipper Damaged in transit - Unable to deliver shipment - Returning to shipper BUFFALO, NYNOV 25, 10:35 AMDelivery exception Damaged, handling per shipper instructions BUFFALO, NYNOV 24, 03:40 AMAt local FedEx facility BUFFALO, NYNOV 24, 12:52 AMArrived at FedEx location BUFFALO, NYNOV 23, 07:01 PMIn transit ELYRIA, OHNOV 23, 05:46 AMDeparted FedEx location SAINT PAUL, MNNOV 22, 04:37 PMArrived at FedEx location SAINT PAUL, MNNOV 22, 04:02 PMPicked up SAINT PAUL, MNNOV 22, 03:54 PMShipment information sent to FedEx Tracking Number 784726749836HAVE QUESTIONS? GET ANSWER

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohl's agreements and/or obligations to its vendors is of no concern to myself. Kohl's cannot mail a coupon that does not list specific exclusions and make false claims for a non-popular, non-glamorized brand such as "The Balm" to be of prestige. Kohl's also cannot refer a customer to the Internet for a complete list of exclusions; Kohl's cannot require that I have/use/purchase an Internet service to view a list of brands that they contract against discounts with, nor can Kohl's blanket claim that off-brands are of any sort of prestige. The fact that a brand does not wish to accept discounts does not make it of any prestige, and Kohl's cannot falsely claim so nor can Kohl's blanket the coupon as excluding "prestige brands" of cosmetics and include brands of non-prestigious nature in that statement - this is considered false advertising, and is illegal. Kohl's did not comment on Nicole at the Wilkes-Barre, PA store (#0033) - I would like her removed from her managerial position as she is not fit to lead a team nor work with customers directly. Kohl's also did not contact me to discuss this further as requested - my email address is [email protected] and I would like someone from Kohl's Executive Office to reach out to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Kohl's has asked for an order # to honor their response. The original order number was:  [redacted]1- St. Nichols light up candle #95398206 = 22.494- St Nichols candles(sm) #95398106= 9.49 each1- Sonoma suede tall boots, grey, 6.5 womans #93968487 = $39.991- St Nichols Angel snow globe  = 24.991- Croft & Barrow shirt 95441852 womans small = 9.99Total = 84.33Shipping = FREEPlease be advised:  my NEW ADDRESS: [redacted] ([redacted])Phone:  ###-###-####[redacted]Please send immediately as some of this was for Christmas.
Regards,
 
[redacted]

Our records show a return for Kohls.com order #3435140929 was processed on 01/26/16. We advise our customer to allow 7-10 business days for the credit. We apologize for any inconvenience.

Upon review, we adjusted a total of 175 points to the customer's Yes2You Account with Rewards ID [redacted]. This will be included in the total points for the month of March. A Rewards Certificate will be sent out the first week of April.

We have processed a return for Kohls.com order # [redacted] on 02/03/16. Part of the return was processed back to the customer's VISA ending in [redacted], and part of the order was processed back to a Kohl's Merchandise Credit. We advise our customer to allow 10-14 business days to receive this via...

USPS. Additionally, we would be more than happy to honor the original price paid on a new order. The customer may place a new order, and reply to this complaint with the new Kohls.com order number and we will credit them accordingly. We apologize for any inconvenience.