Kohl's Corporation

A claim has been filed with our Claims Administer. A member of our Risk Management Team will be incontact with the customer for further review.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
When I made my original purchase, I was supposed to have $75 Kohl's cash in my account that I could use either online or in the store.  That was not the case as the balance was zero.I was told a could not use it in the store.  I was told I could not order online - I had to call in.  It took 58 minutes on the phone to place my first order.  When I called to use the remaining Kohl's cash, it took 25 minutes because the item that supposedly was in stock was really not.  I called later and spent another 15 minutes to finally order something else.I would not have made the original purchase if I had known I would have to waste almost 2 hours calling to place orders.  Therefore, the promise made to me by Kohls when I made my original purchase was not fulfilled.
Regards,
[redacted]

We were able to verify the customer's purchase. A $10 gift card will be mailed to them in honor of the rebate. Please allow 2 to 3 weeks to receive the gift card. We apologize for any inconvenience.

Our records indicate an order was placed, ***, honoring the listed incorrect sale price. We consider this matter resolved.

We are unable to locate a Kohl's Charge account with the information provided. We advise the customer to reply with her account number to research this matter further.

Upon review of her order, a label was never created for the missing items which means the package was never picked up by our carrier. A refund has been processed back to the credit card used on the order. The credit to your charge card will take an average of seven days to appear in your account....

While most credits appear within this time-frame, yours could be sooner or later.

Our records show a return for Kohls.com order #2902112611 was processed on 12/20/15. We advise our customer to allow 10-14 business days for the credit. We apologize for any disappointment.

We apologize for the inconvenience our customer has experienced. A return for the amount of $11.24 was processed on January 6, 2016 for the Charming Girl Sterling Silver Heart Pendant Necklace.

We have applied a credit of $8.95 for our customer for Order 5640119301. The credit will be applied to the Visa ending in 3057. Please allow 7-10 business days for this to post on our customer's credit card. We apologize for any inconvenience.

We apologize for the inconvenience our customer experienced with online
order [redacted].
We have processed a full refund to our customer in the amount of $121.79.  This
was applied to the Kohl's Charge ending in 7848. Please advise the customer to
allow 3-5 business days for this to...

process.

In order to research our customer's concern, we are requesting a copy of a bank statement showing the transactions so we can trace them since we are unable to locate an order for our customer.

It is unclear why the
customer would have not received the anticipated reward to their inbox. Our
records show the e-mail was sent with no indication of it being undeliverable.
We advise the customer to check their junk or spam folder to verify they
received the e-mail to [redacted].

We have attempted to contact our customer directly to attempt to resolve their concern. Please have our customer contact us at ###-###-#### so we may attempt to address their inquiry.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have not received any credit on the MasterCard yet. Also why did they issue a merchandise credit for the second order when I paid using my MasterCard? I would like the money back on my MasterCard.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order [redacted] in the amount of $28.71. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours...

could be sooner or later.

While in most cases out of stocks are reflected prior to the
check-out process at Kohls.com, there are situations when an out of stock may
not be evident until the order picking process. This can be attributed to high
order volume, damages, etc. If the item becomes available and the customer...

would
like to reorder it, we will be happy to honor the original sale. We advise the
customer to place their order, and reply with their new order number and we
will submit any price/shipping adjustments.

We have processed a return for the missing items from Kohls.com order #[redacted]. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge account. We apologize for the inconvenience.

Upon review of order [redacted], we can confirm a refund was processed for two items. Upon review of order [redacted], we can also confirm a refund was processed for two items as well. We advise the customer to confirm which items they were referring to that were not returned so we can research this...

matter further.

Regrettably SKU 99218562 did not update to its clearance price at the time of check-out. This was an isolated system error that has since been corrected. We have processed a $36.00 credit back to the customer's Kohl's Charge account ending in 5952. Please allow 7-10 days to receive this. We...

apologize for the inconvenience.

We have no record of any system errors that would have prevented the
customer from redeeming the promised promotion.  As previously stated
we have accommodated the request for the $10 promised credit. We apologize for
any disappointment.