Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
A fifty dollar gift card in no way covers the frustration that I have experienced trying to find these items (especially after waiting a month in good faith that we would be helped) or the cost of the items we are missing. This is the Kohl's registry system. Someone at the company should be able to figure this out. I want help here, not a gift card handout with no effort put towards solving my problem.
Regards,
[redacted]

Upon review of her order, a label was created for the missing items however the package was never picked up by our carrier. Our records indicate a refund has been processed in the amount of $31.99 back to her Visa card. The credit to your charge card will take an average of seven days to appear...

in your account. While most credits appear within this time-frame, yours could be sooner or later. If the customer would like to reorder the items, we are happy to honor the original sale price of the items. The customer will need to reply back with new order number so that we can make the necessary adjustments. We apologize for any inconvenience.

Upon review of our customer's concern, our promotion was valid one per household for one time use.  Please refer to our policy below regarding quantity limits. We stand by our previous statement. At this time, we consider this matter closed. QUANTITY LIMITSKohl's offers merchandise to...

consumers through this Site and its Stores. Kohl's is a retailer, not a wholesaler, and Kohl's does not sell to individuals or dealers for the purpose of resale to others. Kohl's reserves the right, in its sole discretion, to reject an order or otherwise limit the quantity of items purchased per person, per household or per order in our Stores or at Kohls.com. These restrictions may be applied at Kohl's discretion, including, without limitation, to purchases/orders placed by the same person, the same Kohls.com account, the same credit card and/or orders that use the same billing or shipping address.If you are interested in purchasing multiple quantities of items for a corporation or institution, please contact us by email at [email protected].

Upon review, the order was cancelled due to the item being out of stock. The customer spoke with our Customer Service Department who credited the customer's Rewards account to receive a $30 certificate as a replacement for the loss of her Kohl's Cash. If the customer would like to place a new order,...

we are happy to credit the $30.00 to the new order and cancel the certificate.

Our stores have the capability to locate a Kohl's Charge purchase for up to 12 months after the purchase date. Once the purchase has been located, the credit may be applied to your Kohl's Charge account. At this time, non-Kohl's Charge purchases, or purchases made outside of the 12 month time frame...

may receive a Kohl's Merchandise Credit or a corporate-issued refund. A Kohl's Merchandise Credit based on the lowest 13-week sale price. In this scenario, the customer would receive a merchandise credit and not a check. Was a reason provided for not accepting the return? If so, we can research further on our end.

I rejected Kohls resolution because they said please wait 5-7 days for the issue to be resolved. However, on June 14 I received another spam from them.

Kohl's stands by its Electronic Returns Policy. Our customer can contact Fit bit directly, since she states it is defective. The warranty for Fit bit starts the date of activation. The customer is able to pick up her merchandise at her local Kohl's store where she left them. In order to pick up, she...

must show an ID/DL  to pick up. We are unable to process a return or offer an exchange.

We apologize for the inconvenience our
customer experienced due to receiving expired coupons. We will be partnering
with our Marketing department in regards to the date these are being sent so we
may research further. We will be mailing out our customer two thirty percent
coupons for the...

inconvenience. We will be mailing these to the address provided
on the complaint.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]  I as of yet still have not received any thing from the company..   They told me that for the last 3 months that this would be resolved and they were sending me the refund ....Today is the 2nd of Feb and I still have nothing. 
Regards,
[redacted]

We regret
the customer’s recent issue with their fragrance purchase. Please advise the
customer to respond with their receipt or order information so we may research this
matter further.

In order for us to research our customer's concern accordingly, we need more information. • Was the customer provided a Kohl's Merchandise Credit for the number, if so, are they able to provide the number?

Our records show a return for Kohls.com order #[redacted] was processed on 01/22/16, back to the customer's VISA ending  [redacted]. We advise our customer to allow 7-10 business days for the credit to appear. We apologize for any inconvenience.

We apologize for the
inconvenience our customer experienced with their most recent Kohls.com order.
We have processed a credit in the amount of $35.56 to our customer's Visa ending
in 0098. Please advise our customer to please allow 7-10 business days for it to
post to their credit card.

We have also processed a credit for shipping in the amount of $8.95 to the Visa ending in [redacted]. Please advise our customer to allow 7-10 business days for this to post to the customer's account.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Any complaint filed through the Revdex.com will be addressed via the Revdex.com. If the customer would like to speak to someone directly they are able to contact us at ###-###-####. When the order was returned, regrettably the shipping cost did not credit back to the customer's account. On 12/16/15, we have credited the remaining $8.12 back to the customer's account. We would also like to confirm the order did not accrue any interest. We apologize for any additional inconvenience.

We have requested the customer be issued a $10.00 credit to the Discover Card ending 2689. Going forward, our customer needs send in a rebate form since this request has beem honored in the past numerous times.  Please advise our customer to allow 7-10 business days for this credit to reflect on their credit card.

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order [redacted]. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or...

later.

Hi There,
please I would like KOHLS to give me a call on the number provided so we can resolve the issue over the phone.
Please let me know if this request is reasonable enough or I need to change to something else.
Appreciate your help!!
Thanks
[redacted]

We have processed a refund for our customer on December 31, 2016 and we emailed $52.66 to our customer and applied $16.50 to the Visa ending in 5329.