Kohl's Corporation

We advise the customer to have his wife contact us regarding her account as we are unable to release account information due to his name not being listed on the account. In addition, a member of this department has tried to contact him at the number listed as we received this complaint...

via a different channel. We can be reached at ###-###-####.

Our records indicate a Kohl's Merchandise Credit has been issued on 12/03/14. Please allow 7-10 business days to receive this. We apologize for any inconvenience.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please see attached ad.
Regards,
[redacted]

We have processed a return for our customer in the amount of $23.49, which will be refunded to the customers Kohl's Charge. Please advise our customer to allow 3-5 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  Never got it never used it.  If that's true why was I told EVERY time I called after that that the kohl's credit would be mailed to me...in YOUR first response to this complaint YOU stated ti would be mailed to me in 7-10 days.  We both know you just don't want to make good on this.  My mistake was not using a major credit card or I would have had the charge reversed.  I will say this again...I never received a refund for this.  Your customer service is horrible...this is why your sales are down...and this is why I will tell everyone I know and come in contact with to shop elsewhere.

We will be happy to partner with our store in regards to our customer's inquiry. Once a response is received from the store, we will be happy to reach out to our customer.

We have reviewed the chat between the customer and our Kohls.com Customer Service Agent regarding Kohls.com order #[redacted]. We are able to confirm the customer was promised a price adjustment. We have credited $19.32 back to the customer VISA ending in [redacted]. We advise our customer to allow 10-14...

business days for the credit. We apologize for any inconvenience.

Our records...

show the customer should have received their
anticipated refund at this time. If the customer is stating that they have yet
to receive their refund, we advise the customer to reach out to our Corporate
Refund Department directly for additional assistance. They can be reached at
###-###-####. We apologize for any additional disappointment.

Our records show we processed a return for Kohls.com order #[redacted] on 01/15/16, back to the customer's VISA ending in [redacted]. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

Our records show the anticipated refund has already been mailed to the customer. If the customer states she has not received the refund, they may contact our Corporate Refund Department at ###-###-#### to have the refund canceled, and re-issued.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Unbelievable!!!!!  I will never buy from them again

We stand behind our previous statment and consider this matter closed.

We have agreed to apply a $20.00 credit to our customer's Kohl's Charge ending in 3355. Please advise our customer to please allow 3-5 business days for it to process.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No specific timeline was provided. "Research" is a simple check of information that is currently available: there is order#: 4196722266  &  receipt#: 999887484829090876505091193 that would state that my order was placed during the promotional period, on 11/25/2015. I'm truly confused with what exactly they are "researching" and how long will it take. Btw, it's been over a week since I got this message and they still haven't contacted me
Regards,
[redacted]

We apologize for the inconvenience our customer experienced with their most recent Kohls.com order. We partnered with our vendor to complete a trace request. Our vendor has until November 22, 2016 to notify us of their findings.

We apologize for the frustration this has
caused our customer. As the Clifton, NJ store ran out of inventory, we had to
cancel our customers Buy Online Pickup in Store order. As such, we credited back
our customer what she initially paid for the item. She is welcome to reorder
this item online,...

and we would be more than happy to price match what she
initially paid, as well as credit her shipping charge. Please have our customer
respond with the new order number so we can credit her accordingly.

We have processed an additional credit in the amount of $8.95 on November 08, 2016. This was credited to the Visa ending in 9242, please advise our customer to allow 7-10 business days for the credit to appear.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I paid for the order with several Kohl's merchandise credits.  Upon Kohl's cancelling the item in my order I have not received a refund back to any of the merchandise credits I used to pay for the order.   I was charged $13.73 on card ending in x[redacted], $52.85 on card ending in x[redacted] and $47.09 on card ending in x[redacted].  The returned value has not been credited back to any of these merchandise credits. Upon calling Kohl's customer they stated I would be issued a new merchandise credit for the refund, but I have not received this.  Thank you  Regards,
[redacted]

We
apologize for any confusion to the customer.  The Return policy without a receipt is as
follows:
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Kohl's Charge purchases:
Store Associates can locate purchases up to 12 months after the purchase date,
and the credit can be applied to your account.·        
Non-Kohl's Charge
purchases, or purchases made outside the 12-month timeframe: Receive Kohl’s
Merchandise Credit or a corporate-issued refund.·        
An even exchange·        
A Kohl's Merchandise
Credit based on the lowest 13-week sale price·        
A corporate-issued
refund
This policy can be located at https://cs.kohls.com/app/answers/detail/a_id/893/kw/return.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
 Thank you very much for your assistance.  It never should have to have gone this far.Regards,[redacted]
 
[redacted]