Kohl's Corporation

We have applied a credit in the amount of $29.81 to the customers Kohl's Charge ending in [redacted] The customer will also be receiving credits in the following amounts:$7.81$11.01$9.13-already applied$20.34-already appliedThis is the full amount of Order 7605891813. Please advise our customer to allow...

3-5 business days for the remaining credits to post.

We apologize our customer did not receive their order. We are unable to reship this to our customer; however, she is more than welcome to reorder these items on Kohls.com using the credits issued to her.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11871049, and find that this resolution is satisfactory to me.  However, Kohl's response only occurred after numerous emails, a complaint submission to Revdex.com, and a complaint post on Kohl's Facebook page.  In the intervening time my case was not treated seriously and I was told numerous times by Kohl's representatives that a refund had already been made, when in fact it had not.  Because of this, I will no longer be shopping at Kohl's, either online or in the physical store.  It is my hope that Kohl's will take notice that they have lost a customer.
No longer a Kohl's customer,
Laura [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We have applied a $84.00 credit to our customers Kohl's Charge ending in [redacted]. Please advise our customer to allow 3-5 business days for it to post.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  I am very displeased with Kohl's they don't have the 12 a.m. hours for there credit company. I forgot to make a payment one day the next morning I go to make the payment there charging me a ton of money for a late fee. They charge way to much for interest, and they don't stand behind the things they promise there customers.

Upon review of our customer's concern , it does show he has reached out to our Executive Offices and is working with an advisor directly. At this time, we consider this matter closed.

We advise the customer to check their account now as it takes 24-48 hours from the time we processed the credit.

We have processed a full refund for our customer. The return will be applied in 2 amounts, one for $601.67 and another for $328.50 will be applied to the Kohl's Charge ending in [redacted]. We are also emailing our customer $10.00 Kohl's Cash. Please advise our customer to allow 3-5 business days for it...

to reflect.

We regret to hear the customer received the incorrect items in her recent Kohls.com order. At this time we advise the customer to reply with the missing item information for an immediate refund. We apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We have reviewed
the customer’s concerns regarding their Yes2You rewards. Kohl’s offers merchandise to
consumers through this site...

and its retail stores. Kohl's is a retailer,
not a wholesaler, and Kohl's does not sell to individuals or dealers for the
purpose of resale to
others. Kohl's reserves the right, in its sole discretion, to limit the
quantity of items purchased per person, per household or per order. These
restrictions may be applied, at Kohl's discretion, to orders placed
by the same Kohls.com account, the same credit card and/or orders that
use the same billing or shipping address. The customer has been
informed his online shopping account has been deactivated. The customer is
still welcome to shop in store. We will not be accommodating any request for any
credit.

Upon review of our customer's inquiry, the customer would need to contact our Corporate Loss Prevention team directly going forward to resolve her inquiry. The phone number for this department is ###-###-####. This department can address our customer's concern further.

We are more than happy to research our customer's concern. Please inquire with our customer to find out if he still has the gift cards in his possession possibly.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the inconvenience the customer experienced due to not receiving Order 4771468327. A return was processed on April 19, 2016, in which a credit was applied in the amount of $39.47 to the customer's Visa ending in 8292. The customer will also be receiving a gift card for $10.00 in...

the mail, which was for the Kohl's cash also tendered on the order.

Our customer would need to contact customer service at ###-###-####, and request reprints of statements or to determine the transaction.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have photo and video evidence of the advertising error. I am sure the company is aware of the error as the advertising error was removed instantly after I spoke to the 2nd representative regarding this matter. I have attached screen shots of the advertised offer, but was unable to attach the video. I do have the video available if available to send in an alternative way.
Regards,
[redacted]
[redacted]

A new Rewards account has been created for her. All information from the old account has been merged to the new account. This includes the e-mail address as well. The new Rewards account number is [redacted]. She will need to log into your shopping account and she will...

receive a prompt on the right side of the screen asking to enter your Rewards account number and date of birth. When she enters her information she is accepting the terms and conditions of the program. Once she visits the store to use her new Rewards account, please provide the POS with the telephone number and she will receive the 100 bonus sign on points. We advise the customer to continue to login to the shopping account prior to placing orders online so the points are added correctly.