Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would prefer the credit to my card rather than placing the order via the phone. The customer service I received was such a bad experience, I'd prefer not to deal with it again.
Regards,
[redacted]

We regret to hear the customer was missing an item in her recent
Kohls.com order. We have processed a return for the missing item from Kohls.com
order #[redacted] on 02/12/16. We advise our customer to allow 7-10 business
days to receive this. We apologize for any inconvenience, as well as the...

poor
customer service experience.

We
are able to confirm that we did indeed review the customer’s correct wedding registry
in order to provide the accurate information. (Registry ID: [redacted]) We apologize
for any confusion.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I just want to let you that I really appreciate the help you have given me.  I reached out to Kohl's prior to contacting you.  I believe your help made them move a little faster. Again, thank you so much.
Regards,
[redacted]

The customer did not receive a confirmation email because the order did not complete. There is no record of an order for the customer in our system. An authorization hold would reflect on the bankcard since an attempt was made by the customer to submit an order - the...

authorization hold for the funds will drop off. We had no issues with orders not successfully completing during that time period. As a courtesy, we will adjust the prices for the items listed in this complaint.  After the customer submits their order, we ask the customer to please provide their order number to [redacted] and the adjustments will be made.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This issue is not resolved.  Yesterday I received email that was I was going to be issued a refund of 447.06.  I paid 455.18.  So why am I not getting a full refund? This was Kohls error, and a huge hassle. Also, I was charged almost a month ago for the vacuum you never shipped me. Who going to pay the incurred interest?  You say that you value your customers. How come you have not picked up the phone and called me? Can you not dial out like the rest of the Kohls corporation? I don't think Im being unreasonable to want my money back for a item you never sent me. I expect a full refund, and a refund of any incurred interest charges.If somebody at Kohls really cared, they would have picked the phone up and called me. So you can save the "bs" about how you value your customers, and just give me my full refund.
Regards,
[redacted]

Our records show a return was processed on 12/13/15 for Kohls.com order #[redacted]. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge account. We apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.] I ended up returning the shoes to Kohl's last Saturday.  They accepted the return and the salesperson knowingly re-sold the [redacted] shoes back to me for $20 + Tax.  I'm satisfied that Kohl's refunded my original purchase but am dissatisfied because I paid Kohls $20 + tax for George shoes which could only be purchased by [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Michael [redacted]

Our records show the customer has received her applicable credit. Additionally, the customer was advised the merchandise was no longer available via Kohls.com. We are glad to hear the customer was able to locate her desired merchandise. We apologize for any inconvenience.

We regret to learn our
customer was unable to redeem their Kohl's Cash before
it expired. Once the redemption dates have...

passed, Kohls.com and
our store registers will no longer accept Kohl's Cash. In the past,
stores may have made an exception to our policy to honor expired coupons;
however, going forward this will not be the case and our policy will now be
enforced.
Though is not our
policy, we will still honor the promise given by Kohls.com to honor the
customer's $40 coupon ending in 1570 that was discussed on 03/07/2016. Once
the customer places the order if they will please respond to this complaint
with their new order number we will credit their order accordingly.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I want to compliment the Revdex.com on this case.  You stuck with it and the business finally did the right thing.  hats off to the Revdex.com.  excellent work!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Problem now is, due to kohls negligence the rug will either be not delivered or damaged due to storm. So without confirmation that they will fix this should either issue occur then I have no other option but to escalate this to the attorney general. Please forward my response to kohls. This is the worst treatment I have ever had. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Seeing as how the response from Kohl's was essentially the same response I received via mail, this does not resolve my issue. Kohl's refuses to accept responsibility for their mistake and this act of injustice goes to show the type of poor customer service they provide. Kohl's claims that they record every phone call made to their customer service department, so the proof of their mistake could be verified by their own representative should they decide to listen to the conversation. In their response to my complaint, Kohl's does not even attempt to resolve the issue by giving a viable explanation as to why they issued an unauthorized charge on my account, why the incorrect payments were refunded, or why a scheduled payment I had for January was cancelled along with my bank account information. They claim to not have access to my account, which is a gross understatement seeing as how they are able to delete my information whenever they so please. The response I was given in regards to my complaint did not even attempt to answer my complaint, nor had anything to do with why I had sent in a complaint. It read like a blanket statement I'm sure lots of customers receive when they complain about an injustice done to them by Kohl's. I will not let this issue go until I receive compensation for Kohl's taking money from my bank account without my authorization. I look forward to hearing an actual response from Kohl's that answers my complaint.[redacted]

Our records show a $50.00 credit was processed back to Kohls.com order #[redacted] on 11/14/15. The credit posted to the customer's account on 11/16/15. We advise our customer to log into their My Kohl's Charge account online, or wait for their next statement to verify the credit.

Our
records indicate we received the customer’s complaint through our CFPB portal.
The customer’s concerns were addressed via letter on August 5, 2015.  As previously stated we advise the customer to
allow 10-14 business days to receive the gift card.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I left voice message to call me back.
Regards,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The Kohls.com website clearly showed that I had selected the "Dove" color for the batch towels, but after I submitted the order their system changed my color selection. I want to speak with the actual Kohls Corporate Customer Service Manager about this extremely poor customer service.
Regards,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have already spoken to the fraud department, and I was unable to reach a resolution. I was told the same thing that I've been told over and over. This is not a matter of fraud. This is a matter of Kohl's not issuing my FULL refund. They have only issued partial, and I am still missing $250. Kohls's isn't simply sending me in circles. 
Regards,
[redacted]

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The business should still have to pay interest, which they did not do, but I have cashed the check. Hopefully, this helps any future customers that receive a check that cannot be cashed. Kohls needs to do MUCH better at customer service!
Regards,
 
[redacted]