Kohl's Corporation

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We apologize for any inconvenience and frustration our customer experienced in regards to Order 5187141796. We did apply the complete balance to the 4 gift cards tendered on the cancelled order.[redacted] - $100.00[redacted] - $100.00[redacted] - $500.00[redacted]...

- $484.51

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Charles [redacted]

We need clarification on the customer's complaint please. The customer stated he placed...

a Order on April 10th and did not receive a order number. He now states it was Order 5102555971 for $247.39 which was placed April 11, 2016, but it does appear a Order 5104403941 was replaced for the exact same amount of $247.39. We need clarification as to what the $90.50 discount in question is and proof of the coupon.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would have to pay an additional shipping charge, and place a new order at full price with the expectation that I would receive a price adjustment. I don't have faith that Kohl's will process the price adjustment, and shipping is an additional $9. Kohl's cancelled a portion of my original order saying the item was out of stock, when it was listed as being in stock on their website at the time of the order. They did not give me time to use my Kohl's cash on another order because by the time they notified me of the cancellation, the Kohl's cash amount had expired. This is entirely Kohl's fault, but most of their emails to me insinuate that I let the Kohl's cash expire, or I made a mistake in ordering. They should be able to apply the price adjustment to a previous order (resulting in a refund) instead of making me order something new with an additional shipping charge.
Regards,
[redacted]

In order for Kohl’s to locate the original order
that was sent incorrectly we need more order information. We cannot locate an
order that was sent to our customer for SKU 93552462.
Please advise customer to respond with their order number.

We apologize for the inconvenience and frustration our customer experienced with their rebate. We will be partnering with our rebate department in regards to the rebate being processed. Once a response is received, we will follow up with our customer.

In order to receive the $25.00 promotional coupon for opening a wedding registry, a minimum of 15 unique items should be added to the registry which does not include gift cards and multiple of the same item. In addition, a minimum of one item needs to be purchased from the registry. Upon review of...

her registry, there are 11 unique items, and the remaining items on the registry are gift cards. In addition a purchase had not been made on the registry. This information has been previously communicated to the customer. We are unable to send the $25.00 coupon for the reasons stated above.

We have partnered with our marketing department and have requested for our customer's information to be removed from our mailing list. Please advise our customer to allow 2-3 weeks for the mailers to stop at her address. The email alerts take about a week to take effect.

We apologize for the inconvenience our customer experienced with online Order [redacted]. We have refunded our customer his shipping cost and applied a $30.00 credit to our customer's Kohl's Charge ending in [redacted], which was the original tender.

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order [redacted]in the amount of $116.95. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame,...

yours could be sooner or later. The customer will also receive a Kohl's Merchandise credit in the mail for $94.52 due to the Kohl's Cash used. Please allow 10-14 business days to receive this.

We received the customer's complaint through a different channel. This matter has been resolved.

In order to research our customer's inquiry, we need our customer to provide the Kohl's Cash number used.  Once we research further, we will follow up with our customer.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

A credit in the amount of $16.00 has been applied to the customer's Kohl's Charge account. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later. We apologize for any delay.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
shanon in customer service did both returns in just a matter of minutes.   All  of your customer service should be as competenet as she.I have  viewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
Untruth in advertising. Countdown counter stated on home page while logged in to Kohl's.com that I had one hour 30 minutes to use coupon. (No mention of what time zone was included!)  I did not complete the second order because my discount coupon and sale price was taken off the site 1 hour early!  I placed the first order within 15 minutes before that happened.  That first order was Order# 7450857964. And my time was Mountain time 10:45. Needed to split payment because my credit payment was not posted to my Kohl's credit account yet. Wanted one more chair, didn't complete that order because the sale was ended early according to the countdown timer, I had an hour left! Again, the countdown timer on the home page while logged in did not state what time zone it was regulated by and I trusted that I had until midnight my time! 
Regards,
[redacted]

We regret the customer's order was missing items. The customer will receive a refund 7-10 days after the merchandise returns to our warehouse. We apologize for any inconvenience.

We are unable to honor the sale price of a different item purchased. The customer will need to check back for availability of the item. If she wants to purchase a different item, we are happy to honor 20% off of the price listed for the item. This percent-off discount is not to be combined with any...

other percent-off discount.