Kohl's Corporation

Upon review of Kohls.com order # [redacted] we have processed a return for the
erroneously duplicated order. We advise our customer that returns may
take 14-30 business days to post to most major credit card accounts. We
apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
The vendor did call, however as of 3/11 I have yet to receive the parts.  I have not received a call from a manager at Kohl's as of 3/11.  I was not asked to let them know if I recievded a call from the vendor.  Since they do not know how to use a phone, they must have sent an email about it.  I do not have it.  Please have them provide it to prove thier claim.   I would like to know when a manager from Kohl's will be contacting me.  I am doing business with them and not their vendor.  They have some talking to do with me about the nature of this issue and their poor customer service.
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

On customer's previous claim, we asked our customer to
confirm the mailing address since the original rebate was mailed back. The
customer provided two different addresses per rebate form and complaint. Please
have him confirm mailing address so we can process for the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I attched two files to show 1. Original Receipt from the return, AND 2. The Screen Shot from my phone taken at 10.02PM of 7/14/2016 to show that on 7/13/2016, I did not have any incoming call on my phone.The merchant may claim that they contacted the phone number associated with the information from the transaction on their system but I stated clearly that I am no longer using the old contact information and suggested that Kohl's may contact me by the phone number/email provided via Revdex.com platform; therefore I cannot accept this business's latest response.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would **ke to know your view on the matter.]We did not receive any Kohl’s Merchandise Credit. Please note this complaint is to get full refund in cash, not in form of merchandise credit. Below are the information I have if these can help Kohl’s with their internal investigation. Original Order Number: 6911689993Reference number for first complaint to Kohl’s customer services: 161203-060369Reference number for second complaint to Kohl’s customer services: 161205-036567 (Store manager at store 809 refused to check on this issue when provided the number.) Additionally, please see attached the receipt for the TV return.
Regards,
[redacted]

Our records show a return for Kohls.com order #[redacted] was processed on 01/21/16. Part of the return was processed back to the customer's VISA ending in [redacted], the other was placed on a Kohl's Merchandise Credit, that was sent via USPS. We advise our customer to allow 10-14 business days to...

receive this. We apologize for any inconvenience.

All inquiries made through the Revdex.com are addressed via the same channel. If they would like to speak to someone directly, they would need to contact ###-###-#### or contact Kohls via email at [redacted], and they will address the customer's concern through the appropriate channel.

We apologize for the inconvenience and frustration our customer experienced with online Order 7399594766. We have verified a full refund has been applied for our customer and as an invitation to shop with us in the future, we will be happy to send out a $30.00 gift card. All inquiries made through...

the Revdex.com are addressed via the same channel. If our customer would like to speak to someone directly, they would need to contact 1-855-564-5748 and request to speak to a Coordinator. If our customer agrees to our gift card, please have them reply via the Revdex.com with their mailing address.

We
apologize for the inconvenience our customer experienced due to online Order
[redacted]. If the customer wishes to reorder, she can reply via through the
Revdex.com and we can have someone contact our customer directly for the same prices
and discounts.

We apologize for the inconvenience you experienced in regards to Order 1595599423. It appears the replacement order 5636539666, was delivered on July 29.2016. Our customer reached out to us through a different channel and one of our associates did reply via email. For the inconvenience and...

frustration, we will be happy to mail out our customer $25.00 gift card.

Our records show a return for Kohls.com order #[redacted] was processed on 12/08/15. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge account. We apologize for any inconvenience.

We apologize for the inconvenience the customer experienced due to the cancellation of Order 2671521597. We applied 400 points to the customer's Yes 2 You Rewards profile. That will generate another $20.00 Certificate for our customer. She will receive her certificate the first week of May.

We apologize for the inconvenience the customer experienced
due to not receiving her Kohl's Merchandise Credit. Our records indicate we did
mail our customer out a Kohl’s Merchandise Credit to the billing address listed
on the order on February 06, 2016 in the amount of $75.00. We verified that...

the
Kohl's Merchandise Credit still reflects a balance on it. We processed a
request to mail out another Kohl’s Merchandise Credit to our customer on May
09, 2016. Please allow 7-10 business days to receive via mail.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have called different numbers a couple of times. That's why I got so angry about their customer service. They are just claiming that I am a fraud, on phone.They said they would investigate the case, but they never sent any update. Every time, when I called them, it would only bring anger to my side. Their service is very awful. When I asked the representative, "can I record this conversation?" he ended the call.  No way to communicate with them online. I hope to write everything down, which can be used as the record.  
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

The customer is welcome to contact our kohls.com Customer Service Department to replace her order as well as place the order online herself and provide the order number to make any necessary price adjustments.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The refund has been processed.  Thank you. 
Regards,
[redacted]

Upon review of Order 4535689186 , it appears the customer selected the address. Our system requires our customers to first select, and then confirm the desired shipping address before placing an order. Also, a confirmation email is generated immediately after the order is submitted displaying all of...

the order information. We allow a 30 minute timeframe for modifications to be made to a order or to cancel the order. The customer has used this address in the past for a order placed on December 27, 2015. The customer can contact the recipient  them to send back the items or refuse the order since she is aware of who resides at the address. Unfortunately, this was not a Kohl's error, she would still be responsible for the package.

We have confirmed that an associate from the department that handles Corporate Refunds did attempt to contact our customer on July 18, 2016 and was able to leave a voicemail. Further information is needed to be verified with our customer.

We are unable to refund the customer for the pricing error as the item she was looking to purchase was not for the discounted price. We apologize for any inconvenience.