Kohl's Corporation

Our customer has reached out our Executive Offices directly. It appears the customer's concern was resolved as of March 21, 2017. At this time, we consider this matter closed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Hi. Kohl's has credited my account for the late fees and has stopped calling me. Can you change the response on my complain to "Satisfied"? Thanks
Regards,
[redacted]

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Nick [redacted]

The 40% off promotional coupon was for a special sale. We are unable to mail a 40% off coupon. The customer was free to use the 40% off coupon she had received at the time on a new order. We respectfully decline the customer's request.

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Bethany Wilson

We apologize for the the inconvenience, but Kohl's does stand by it's previous statement. At this time, we consider this matter closed.

Our records show the customer confirmed she picked up SKUs 95714689, 95803317, and 95537919 from Kohls.com order # [redacted]. Additionally on 10/20/215, the customer was credited for SKUs 88418527, 99321297, and 99393206 that were returned to our warehouse. The failure to update the shipping...

address is not a Kohl’s error, and we are unable to comply with the customer’s request for credit. At this time the customer has been advised to file a police report for any additional missing items. The customer has already been provided the fax number to forward this information. Also due to the customer using a 15% off promo code on the order the system did not update her 20% off for opening the account, as we do not combine two percent-off discounts. We will process a request for an additional 5% off to be credited to the order. We advise to please allow 10-14 days to receive this.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We advise the customer to reply with the order number so that we can review the refund processed to the customer's debit card.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our $10 birthday coupons are randomly sent to our Most Valued Customers(MVC). Our records indicate you do not qualify for this offer. We have applied a $10 credit to he Kohl's Charge account for enrolling in our electronic statements. The credit to your charge card will take an average of seven...

days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later.  We apologize for any inconvenience.

We apologize for the inconvenience and frustration our customer experienced on their recent store visit. We will be following up with our store and following up with our customer once a response is received.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Kohl's apologizes for any frustration or confusion. Please request that customer submit a copy of her full receipt for us to review.

We apologize for the inconvenience our customer experienced with online Order 4422816996. We have applied a credit in the amount of $82.35 on the Visa ending in 0029. Please advise our customer to please allow 7-10 business days for this to appear on their credit card.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11774079, and find that this resolution is satisfactory to me. 
Regards,
Madelene B[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do want to make note that Kohls was only willing to resolve this issue after I informed them that I reported the issue to the Revdex.com.  I feel it is ridiculous that I needed to take this kind of action in order to receive the service I was promised.  I do want this complaint to remain public so other cunsumers are aware of it.
Regards,
[redacted]

We have attempted to contact our customer directly to further assist them with this matter. Please have our customer contact us directly at 262-704-9567.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 Feel free to close this file, but I will not accept the business's unethical practices and customer relations. A consumer should not have to spend nearly 5 months fighting for a refund for returns mailed back to return center. I want this noted as a complaint against the business

We regret to learn that the advertised item was not
available when the customer visited our store. On occasion, an item may
out-sell our expectations or we may not receive the anticipated stock...

amounts
from our vendors. In addition, please be advised that the selection of
merchandise may vary by store. We apologize for any disappointment.
Additionally, we regret to
learn that the customer was unable to redeem their Kohl's Cash before it
expired. Once the redemption dates have passed, Kohls.com and our store
registers will no longer accept Kohl's Cash. In the past, stores may have made
an exception to our policy to honor expired coupons; however, going forward
this will not be the case and our policy will now be enforced. Regrettably, we
are unable to accommodate the customer’s request to honor the Kohl's Cash. We
apologize for any inconvenience.