Kohl's Corporation

We apologize for the inconvenience our customer experienced with her most recent Kohls.com order. It does show that we did process a refund on November 28, 2016 to the Visa ending in 2749 in the amount of $22.00. Please advise our customer to allow 7-10 business days for it to reflect on their...

credit card.

At this time we are requesting the customer attach a copy of their return receipt for further research.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]  credit was issue today, thank you.

The business has not provided any resolution here except saying they will continue to work with their refunds department. They have denied the refund and cannot return my property to me.

Our rebate department has agreed to mail our customer a rebate in the amount of $24.00 with tracking number 751839558. Please advise our customer to allow 4-6 weeks to receive.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have applied  the funds back on our customer's gift card. This
will take effect immediately. The available credit as of today on their gift
card is $427.99.

We advise
the customer attach a copy of an official bank statement showing the funds being
withdrawn from bank account. Once we receive this information we will be able
to research the matter further.

We are more than happy to research our customer's inquiry. We are requesting a copy of the rebate form mailed in be provided in order for us to research further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Lol, it has been a week and they haven't even sent it! This is BS. Why the [redacted] would I want to go back somewhere where they stole money from me?
 
Regards,
[redacted]

We have processed a return for Kohls.com order #[redacted] on 12/20/15, back to the customer's VISA ending in [redacted]. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I believe since these types of expiration dates was new when returning items, Kohl's should make accommodation for this new policy. 
Regards,
[redacted]

Unfortunately we are unable to locate the customer's order at this time. We have processed return for Kohls.com order #*** on 12/22/15. We advise our customer to allow 10-14 business days for the credit. Regrettably the customer's desired merchandise is no longer a***able. We apologize for...

any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have processed a return for Kohls.com order #[redacted] on 12/21/15. . We advise our customer to allow 10-14 business days to receive this. We apologize for any inconvenience.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I accept the resolution, however, I would like Kohls to send the gift card to my address at: [redacted]. I can't get access to the address at DE shortly, thanks. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Kohl's has still made no effort to resolve my complaint in any way.  It seems they are only reading what they want and answering accordingly.  1. The original order from [redacted] was done THROUGH THE REGISTRY.  When she found out through me (the registrar) that the gift was not received, it took a while to even figure out where the gift was.  After finding out the gift was returned, (she did not find out until almost three months after it was ordered) she tried to reorder through the registry, but it would not let her because the registry showed that it was already bought, so she had to order it separately and shipped to her home address.  2. I was told, by customer service, to call all of the guests I invited to the wedding to inquire whether or not they got me a gift.  This is TERRIBLE and FLAT OUT RUDE customer service, and has not been addressed.  Because customer service was of no help, my family had to spend hours notifying people to stop buying gifts from the Kohl's registry, or if they ordered something they needed to call and find out where the gifts were.  3. To this day, I still have not received all of the gifts that people have bought for us.  I know this because I have had more people approach me about gifts, to which I have responded that I have not yet received them.  One gift was ordered in August, and neither the purchaser or myself have received any notification about the whereabouts of this gift.  4. My mother has also submitted a complaint, which has yet to be addressed.
Regards,
[redacted]

We have
processed a credit for $50.00 back to Kohls.com order #[redacted] on 02/26/16.
We advise our customer to allow 5-7 business days for the credit to appear on
his Kohl’s Charge account.

Our records indicate the customer was advised the price will be honored on recently placed order. Upon review the order [redacted] is currently in fulfillment, once the order reaches a completed status the necessary adjustments will be made.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Andrea [redacted]