Kohl's Corporation

The final shipment...

was the one that we couldn't find. It was found this afternoon in the neighbor's yard stuck in a pile of snow and ice.  the package was ruined, but we are hoping the suit wasn't. while the item was found, it was obviously not placed on our property in a proper manner.  It would not have been lost if it had been placed inside the screen door or on the side door where we get the rest of our mail.  It was placed instead in the path of wind and snow and was lost as a result.  Had we not gone outside and dug through the snow and ice, it would have remained there until spring. Regardless, Kohl's did nothing to remedy the problem.  Again, I was told I would be waiting 2-3 weeks and I wasn't able to enjoy swimming with my family.  Whether this was on Kohl's end or the shipper's end, it was not on mine and I don't appreciate the hassle this has been. [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] This unacceptable customer service is at par with Comcast. No one from the Kohls Corporate Customer Service Department has made any attempt to contact me as requested. This is not the first occurrence I have have had with this type of error on the Kohls.com website and have reported it to Kohls. I did not order the color "Sandstone". 
Regards,
[redacted]

We are unable to research the customer’s concerns without
the requested information. As previously stated we advise the customer return
to the store and speak with the Store Manager directly.

Revdex.com:
I Was lied to. The customer service and Manager was rude and disrespectful and they did not keep their word. Kohls.com is not what it use to be. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I called back twice, including less than a half hour after their phone call to me and left a message both times. I have not heard back. I still have the packages because no one has been assigned to pick them up.
Regards,
[redacted]

We have processed a return for Kohls.com order #[redacted] back to the customer's VISA ending in [redacted]. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for the lack of customer service, and any inconvenience.

In order for our customer to receive a full refund for Kohl's Cash used on their order, they would need to speak to an associate. The customer can contact is 1-800-837-0302.

In order to assist our customer with the rebate, is the customer requesting packing slips? The customer is able to log into her shopping account on Kohls.com and print out packing slips for her orders.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Order #5344413707 The attached document shows items missing and the wrong items that were substituted.

Our customer has reached out directly to our Executive Offices. We have contacted our customer and at this time, consider this matter closed.

The Rewards certificate is issued during the first week of the following month. It is based on the total points earned the previous month. The current earning period and certificate can be found on the Rewards home page. The certificate will be also be sent to the email address you provided. To...

ensure that you receive your email, please add [email protected] to your contact list. We are unable to accommodate the customer's request to honor the expired coupons, as there is no indication the customer's e-mail was undeliverable, or they were unable to log into their Kohl's Yes2You Rewards account.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have reviewed the customer's concerns related to Kohls.com order #[redacted]. Our records show that only three of the five items were credited when the return was originally processed on 11/19/15. We have processed the additional credit on 02/18/16. Part of the return was processed back to the...

VISA ending in 9258, and the remainder was placed on a Kohl's Merchandise Credit. We advise our customer to allow 10-14 business days to receive this via USPS. We apologize for the error.

I am afraid you didn't read my complaint....

There is no orders. There is a problem on Kohls.com website. When I was trying to place the order using the gift cards, the money in the gift card was taken but no orders generated. You can repeat this problem when you use gift cards that are 1 cent more than the total amount of the order. You can search my phone number for the cases created when I called kohls (the case number was treated as SSN and not allowed here). Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Upon review of original order [redacted], a refund was processed on November 10, 2014 in the amount of $96.39 back to the form of tender used. In addition, we can confirm the credit was posted to the account. We apologize for any inconvenience.

We
have reached out to the District, Regional and [redacted]s regarding this
concern. We have advised them to contact the customer directly for resolution. We
apologize for any inconvenience this has caused.

We apologize for the inconvenience  our customer experienced on his store visit. The customer reached out to our Executive Offices on October 08, 2016. The customer advised us his issue was resolved by his daughter. At this point, we consider the matter closed.

As stated previously, we stand behind our previous statement and consider this matter closed.

We regret to learn the customer's package was lost by the carrier. We can confirm a refund was processed on January 9, 2015. The customer will see the refund on her end in an average of seven days.

We have processed a return for our customer. We have emailed our customer
$45.00 in Kohl's Cash which was emailed to our customer. We have also applied a
credit in the amount of $27.08 to our customer's Kohl's Charge.