Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We thank our customers for contacting Kohl's Department Stores about their recent Kohls.com order. We regret to learn that their items were not available when their order went into fulfillment. We make every effort to ensure that we have enough merchandise to meet the needs of our customers....

However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. In the case of our recent Black Friday ad and promotions, we included a disclaimer stating that the our specials were available while supplies last. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers. We apologize for the inconvenience this may have caused. If the customer wishes to reorder, she may call our customer service number and reference the original order number and they will honor it. She can call 1-855-564-5705.

We are more than happy to partner with our rebate department in regards to our customer's concern. Once we receive a response, we will be happy to reach out to our customer and advise them on how we will proceed

We have processed a return for Kohls.com order #4325936771 on 01/22/16, back to the customer's VISA ending in  2850. We advise our customer to allow 7-10 business days for the credit to appear. We apologize for any inconvenience.

Upon review, the charge of $9.90 is an interest charge that was assessed only once to the account. Per the Cardholder Agreement, interest is assessed on the account when there is a balance on the account. This account has carried a balance therefore an interest charge has been assessed. We are...

unable to waive the interest charge.

Kohls is stating their policy on price matching. HOWEVER, the representative that I ordered from, did not state this policy and sold me the products at the price matched cost along with the 30% discount. He also obtained sup approval and notated the account that he SOLD the product to me this way. KOhls can't come back after they have sold me a product and state their policy on what it "should" have been had the rep done it correctly. I have repeatedly asked that the "monitored" call be listened to so Kohls can confirm this product was sold to me at $64.99 minus 30% off ($45.49). This is unethical and dishonest. If their representative and supervisor, sold this product incorrectly, they need to take that up with their employees and not the consumer. Rep that sold this product is [redacted] and the ref # he provided where he documented everything he agreed to was ref number [redacted] and [redacted]. The call needs to be pulled and listened to so Kohls management can hear the conversation.

We have honored our customer's request and have added their request to no longer receive marketing mailers from Kohl's.

We will be more than happy to research our customer's inquiry with our marketing department. Once a response is received, we will be happy to reach out to our customer.

Our records show a refund for $18.58 was processed on 01/21/16.  We advise our customer to log in to their My Kohl's Charge account, or review their next statement to confirm the credit. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohls claims that it has already refunded for the difference in Order [redacted]. But I have not received the refund as yet. Please ask Kohls to provide proof that it has refunded the difference amount and that I have received it.Regarding Order [redacted], I am attaching the order confirmation email. I am also attaching the refund receipt for that order. Since everything in that order was returned by me, I should have been refunded the entire $48.22, but I was only refunded $45.49 as seen in the refund receipt. Refund receipt also shows that tax amount refunded is 0.0%, whereas order confirmation email clearly shows I was charged $2.73 as tax. So, like I said, I have not been refunded the tax amount by Kohls. Similarly, in Order [redacted], I have attached the order confirmation email and the refund receipts. Since multiple return receipts were there, there are 2 attachments (part 1 and part 2). From this order, I did not return all the items from the order. But as is clear from the order confirmation, I was charged tax, whereas when I returned, tax amount was not returned (its 0.0% as clearly shown on the refund receipt). So, I should have been refunded the tax amount of $4.40 on the merchandise that was returned by me, which was not done.Kohls is confusing percent off discount with tax amount. Percent off discount from the tax charged on the item. Even in there reply to you, they are saying I got less refund as I used a percent off / promotional discount coupon. They don't understand PERCENT OFF/PROMOTIONAL DISCOUNT is different from TAX AMOUNT !!!I have tried to explain this so many times to kohls and given them all the proof. But they just dont refund.In fact, earlier in another Order no [redacted], I ordered 2 items and was charged for it when I placed the item. I paid using a gift card, which I discarded at that time itself as it reached $0.0 balance. Later I got an email that 1 of the 2 items was out of stock and therefore was cancelled from the order. But I never got a refund of $9.99 + tax for the item that was cancelled. So basically, I ended up paying for an item which I never received. When I contacted Kohls, they said they will send me another merchandise credit card, which again never came.Kohls just keeps saying they have refunded and that they will send merchandise credits, but that never happens. In fact, this tax problem has happened earlier also, but I did not preserve my receipts earlier as the customer service representative promised over phone that they will send refund through merchandise credit card. I have easily lost over $50 because Kohls just does not refund tax, charges for items and then cancels it !!! Even after so many emails and providing all the proof, there is no response and refund from kohls. I have already wasted so much time on this. Kohls should compensate for wasting so much of my time over such a simple issue and refund all the amount that they owe me. Also, they should repair their return system to avoid such mess ups in future.
Regards,
[redacted]

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]; shame on you Koh's for making me go this far to get a refund!!!!!!!!!  After all that you offer nothing in the way of an apology.  Despicable business practice. Cancelling my credit card!!

Our records show a return for Kohls.com order #[redacted]
was processed on 02/22/16, back to the customer's VISA ending in 7247. We advise
our customer to allow 10-14 business days for the credit to appear. We
apologize for any inconvenience.

I find that poor business mainly because it was purchased online and delivered by a carrier of Kohls choice. Obviously it never made it to the correct recipient, somebody that believed in Kohls and their reputation. None of that was under my control. therefore I till fee restitution is needed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have partnered with our Corporate Refund Department to have the Kohl's Merchandise Credit cancelled. A check will be mailed to the customer for the return amount. We advise the customer they will receive the check in 5-7 business days.

We apologize for the inconvenience our customer experienced when attempting to make a return. More information will be needed in order to research our customer's concern. Is the customer able to attach a copy of the receipt, is possible.

I spoke with several customer service representatives that told me they would arrange the shipping and packaging of this kitchen island.  They claim all calls are recorded so I would start with listening to all conversations.  I also talked to supervisors who also assured me that Kohl's had made a mistakes.  One offered me $50 in Kohl's credit another offered me 30? off.  One also said she would try to refund me my assembly fee.  Every single one I talked to basically apologized said they would fix it.  Each call resulted in the same thing, no resolution.  The last customer service rep told me the other several people I talked to were wrong.  I feel like if they were, it is Kohl's responsibility for their I'll trained call center representatives.  Had I not been promised something from several different people all with the same solution then maybe we would not be in this situation.  I feel Kohl's employees were not properly trained to handle this solution.  Not to mention my time and aggravation, but also the UPS guy who has to go out of his way 2-3 times a week for their ill trained employees.  This is an 850 dollar item that I bought from their online store that I paid 100 dollars to be put together and is now defective.  I feel it is their responsibility as a major retailer to honor their product and SERVICE REPRESENTATIVES.

We apologize for the inconvenience our customer experienced
due to not being able to place his order on Kohls.com. Upon review, we did
remove any restrictions in place, which were preventing the order from being
processed. We also will be happy to honor a 30% discount off of a future order
as a...

one-time courtesy (exclusions may apply).

Revdex.com Response12/19/2016In order to address our customer's concern, more information is needed. • Is the customer able to provide the cancelled order number or a specific date the date was placed? We are unable to locate a cancelled order on our end.

We apologize for the unsatisfactory service our customer received from our Kohl’s team. Our records indicate that when our customer contacted us on 03/01/2016 she was not able to provide valid coupon numbers during the call. We would be more than happy to rectify this for our customer, we advise the...

customer to respond with the corresponding coupon information so we may apply the credits as a gesture of goodwill.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]