Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[They kept the rebate on the site well after they were made aware of the expiration..]
Regards,
[redacted]

We have
processed a credit back to our customer’s Kohl’s Charge account ending in [redacted].
We advise our customer to allow 10-14 business days for the credit to appear on
her Kohl’s Charge account.

Our records indicate the item was cancelled due to being out of stock at the time. In addition, we can confirm a new replacement order has been placed for the item. We apologize for any inconveniences.

We stand behind our previous response. We do not accommodate for lost Kohl's Cash.

The customer was previously advised on 11/17, the intial return was not processed which is why there was a delay in receiving her return credit. At that time she was also advised the credit was adjusted...

by our Financial Department and to allow an average of seven days from 11/17 for the return credit to appear on her account. In addition, we have waived the interest charged assessed. Again, please allow an average of seven days for this credit to appear in your account. While we understand the frustration, we appreciate her patience while the credits are applied.

As stated on the back of the receipt 'Did you pay with a check or debit card? You'll get cash, a Merchandise Credit, or a corporate refund. The refund was processed in accordance with our return policy. We apologize for the inconvenience our customer has experienced.

I have tried this. I have been told after being on the phone for long periods of time that they have checked.
I have been told that the account I have is active and there are no problems.
I have been told that I do not have an account but can open one at any time.
It is become very obvious that this has been a colossal waste of time. I am deeply disappointed. I can remember a time that the Revdex.com stood for the customer not the company.
I can remember a time when a company that committed fraud would not be able to walk away from it.
I guess the Revdex.com is no longer the consumer advocate that it used to be.
Fortunately there are other avenues such as [redacted], the TV consumer advocates, etc. that I can pursue.
They have cheated me. You are allowing it.
We evidently need better laws and more regulations against the dishonest companies that promise but don't deliver. This should have been solved. They promised me rewards if I bought their merchandise. They have blocked me from opening the account and are refusing to fix the problems.
I have stated repeatedly that I have followed all of their directions. I have sent emails. I have made phone calls. The end result is no help. The dishonest company wins with the blessings of the Revdex.com. They should be required by law to provide what they have promised.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I received yet another spam for Kohls Voucher on 6/23/16
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] As you can see in the attached photos, the shipping box is so severely damaged that it can not be used to ship anything in.   The photos also reflect the damage to the items.  Once again, the items are too heavy to return at a Kohl's store.  Unless someone from Kohl's can come to my house and pic these items up and give me either a credit on my account immediately or hand me a refund check, I expect Kohl's to refund $400 to my account immediately without returning the damaged items.  Someone at Kohl's needs to take responsibility for this poor packing and shipping as well as poor customer service response time in resolving this issue.  Who is going to make this right!?
Regards,
[redacted]

Upon review, we have processed a return back to the form of tender used. You will receive a Kohl's Merchandise Credit in 7-10 business days. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be...

sooner or later. In addition, our records do not indicate an additional credit of $10.00 towards a replacement order. However, we will honor free shipping as well as 30% off of a new replacement order. We apologize for any inconvenience.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Although this is not the resolution I desired, as I do not wish to have to shop again, I will accept the resolution from the business. My desired resolution was to have my account (Kohl's charge) credited for the $35 due. I do not wish to make another special trip to Kohl's, as the past two trips were out of my way also, but I will accept the resolution offered. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

have determined that this does not resolve my complaint. The order numbers the business requested are listed below but they did not offer any resolution to this complaint.  I am still waiting to hear about a solution you please forward this message on to the business.Order 5643257632, 6491528286, 6491628682, 6491629174, 6494982586,�...⇄ /> Regards,
[redacted] 56432576326510467517664062075566406207556640620755664062075566406207556640620755

Our
records indicate she has been advised of our pricing disclosure regarding
potential errors listed online. We are unable to fulfill her order under those
circumstances. We
apologize for any inconvenience.

If the proper paperwork was not received to process the rebate, we are unable to send a rebate to the customer. We again advise the customer to contact our Rebate Center for additional details on sending the correct paperwork and/or to confirm if the paperwork received was correct. We apologize for any confusion.

We have credited our customer an additional $276.99 , for a total credit in the amount of $1,345.37. Please allow an average of seven days for the credit to post to the customers Master Card ending in [redacted]. Additionally, a $250 credit will be applied to our customers next order, in compensation for the Kohl's Cash that was not earned. Our customer would need to call Kohls.com at 1-855-564-5705, and place an order via phone for the credit to be applied.

We have processed a return for Kohls.com order #[redacted] on 01/12/16. We advise our customer to allow 7-10 business days for the credit to appear. We also advise the customer update their shipping address in their Kohls.com shopping profile before placing future orders.

We stand behind our previous statement and consider this matter closed. We apologize for any confusion.

We apologize for the inconvenience, we have applied a credit in the amount of $23.61 to our customers Kohl's Charge ending in [redacted] Please advise our customer to allow 3-5 business for it to reflect.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]