Kohl's Corporation

Upon review, we were able to locate an order that was attempted to be placed by the customer however was not completed. The $40.95 used on the attempted order will be mailed to the customer. Please allow 10-14 business days to receive this. In addition, we are happy to credit $10.00 to a future...

order for the used Kohl's Cash. The customer will need to reply with the new order number to make the adjustments.

Using an auto dialer to harass me is agains the law and that is why Kohl's is being sued. I also contacted the consumer protection bureau and the yare investigating the call dialer which is prohibited under the consumer telephone act. Kohl's need to eliminate using auto dialers and collections department is no help even though I am trying to work it out. I can prove that the auto dialer is illegal in this situation.

In order for us  start researching our customer's concern. Please have the customer confirm the order number. We located Orders 8835020915 and 8889643438. Can she confirm which one she is anticipating the refund for so we may address her inquiry.

We appreciate the information provided by our customer. We have applied a
credit in the amount of $81.62 to the Kohl's Charge ending in 5194. Please
advise our customer to allow 5-7 business days for it to reflect on their Kohl's
Charge.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I just saw this email.Kohls has changed their webpage very recently to state what is stated on this reply. I copied and pasted what their webpage said at the time I sent the letter to the CEO of Kohls. I will try and attach the letter I sent to both Customer Service at Kohls and the CEO of Kohls. I did not receive a reply from either sources.
Regards,
[redacted]

We stand behind our previous statement and consider this matter closed.

We apologize for any confusion, but this coupons states ‘30%
Off When You Use Your Kohl’s Charge.’ While other coupons may allow for multiple
forms of tender, a Kohl’s Charge must be used as the tender for this particular
coupon.

We make every effort to ensure that we have
enough merchandise to meet the needs of our customers. However, on occasion, an
item may out-sell our expectations or we may not receive the anticipated stock
amounts from our vendors. In addition, please be advised that the selection of
merchandise...

may vary by store. Some merchandise may not be available at every
store and merchandise or promotional offers available online at Kohls.com may
vary from those offered in Kohl’s stores. Our products are placed in our
advertisements in order to alert our customers of the sale price of that item,
based on availability. This information is stated on the back of our sales
flyers. If she would like to return the item to the store to receive
an immediate refund she is welcome to do so. We apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Thank you, I have received a credit of $37.05.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I gave them screenshots. I would like the complaint to stand on record that they sent codes that did not work and did not honor sales offers. 
Regards,
[redacted]

We have processed a
credit back to our customer’s VISA ending in [redacted] for the missing items she did
not receive with her Kohls.com order# [redacted].
We advise our customer to allow 10-14 business days for the credit to appear on
her account. We apologize for the inconvenience.

We work very hard to accommodate and serve our customers to the best of our abilities. In an effort to service customers when help is needed, call boxes are located in four locations throughout each store. These will assist in paging for assistance. In addition, we have forwarded this...

concern to the store's Management Team for follow up within their store. We are sorry for the inconvenience experienced.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I know that KOHLs believes that they have sent the awards by email, but they have not been received or used. They appear unwilling to try to figure out why I have not been receiving their emails and instead just continue to deny there is a problem. That's not helpful AT All. They are not even going to try to figure out why they are unable to get these to me. That's a poor attitude toward a very long and loyal customer.  It is truly offensive and hurtful to me that they are not even willing to try to determine what the IT problem is and will continue to say they are sending me awards that I am not receiving. Pity. Just lost much of my loyalty.
Regards,
[redacted]

Our records show a return for Kohls.com order #[redacted] was processed on 11/26/15. We advise our customer to allow 10-14 business days for the credit. We apologize for any inconvenience.

We apologize for any additional disappointment.

We apologize for the inconvenience our customer has experienced due to Order 555638589. We did process a return for the item and have replaced a new order for our customer for the missing item from her original order. The new order number will be 5742725548. Our customer will receive tracking...

information via email , in regards to a shipping time frame.

While we appreciate our customers business, unfortunately, if lost, Kohl's Cash is unable to be retrieved. While we are unable to accommodate for the lost Kohl's Cash, for future orders we encourage our customers to download the Kohl's App, and store their Kohl's Cash digitally in their "Mobile...

Wallet." This ensures that earned Kohl's Cash will never get lost again.

The refund has been processed back to the appropriate forms of tender. We are unable to change the way the refund was processed.

Please note the telephone number that contacted you is a valid phone number that belongs to Kohl’s. When you dial the phone number, you receive the message ‘Welcome to Kohl’s, where you can always expect great things. For efficient service, please choose one of the...

following options; to enter your account number, press 1 to enter your social security number press 2, to speak with a customer service professional, press 0’. We may contact accountholders to provide a payment reminder or to discuss other account concerns. Upon review of your account, a minimum payment was due on August 10th in the amount of $25.00. We have not received a payment therefore your account is past due. We encourage her to contact our Collections Department at ###-###-#### to make payment arrangements in order for the calls to stop.