Kohl's Corporation

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order [redacted] in the amount of $30.58. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours...

could be sooner or later.

We apologize for the inconvenience the customer experienced. We are more than happy to research our customer's concern. We have partnered with our ronline ordering department to find a resolution. Once we have a response, we will be more than happy to follow up with our customer.

Our customer has reached out directly to our Executive Offices and is
working directly with our offices in regards to their return. At this time, we
consider this matter resolved.

Kohl's stands by it's previous statement. At this time, we consider this matter closed.

We apologize for the inconvenience our customer experienced when attempting to make a return.  Can the customer please confirm which store location she attempted to make the return, if possible. Once we have that information, we can address our customer's complaint accordingly.

We regret the customer's desired merchandise was lost. We partnered with FedEx in an attempt to locate the item to no avail. We have processed a return for the missing TV from Kohls.com order #3708070450. We advise our customer to allow 10-14 business days for the credit to appear. Regrettably the...

merchandise is no longer available. We apologize for any inconvenience.

We have converted to a different system since 2012. Due to this, we are unable to pull up the details of the order. We advise the customer to reply with the order details including the order number, item description, sku or uPC number and amount of item so that we may research this further.

Our records show all applicable credits have been returned to the customer.  Additionally, the customer was contacted by an Advisor in the Executive Office on 12/08/15, and 12/16/15 to discuss her concerns. We apologize for any additional disappointment.

We have processed a return for Kohls.com order #[redacted] on 02/09/16. We advise our customer to allow 10-14 business days to receive this. We sincerely apologize for the delay and any inconvenience.

We understand the customer's frustration, and are happy to honor the original price paid for the item on a new Kohls.com order. Regrettably, orders are unable to be processed without a valid form of tender.  We apologize for any additional disappointment.

We have verified a credit was applied to our customers Kohl's Charge ending in 7521 on November 16, 2016. It does appear in the amount of $42.49.

Upon review of her order [redacted], a label was created for the missing item however the package was never picked up by our carrier causing a mis-ship. A refund will be processed back to the form of tender used. We are unable to ship another item at this time. If the...

customer would like to reorder the item, we are happy to honor the original sale price of the item. The customer will need to reply back with new order number so that we can make the necessary adjustments. We apologize for any inconvenience.

Our records show UPS tracking #1Z76A26E2697487807 was initiated for the incorrect merchandise the customer received from Kohls.com order #3336137594. The customer has been advised that once we received the merchandise  back to our warehouse, a return credit will be processed. We apologize for...

the error, and any inconvenience.

We apologize that the customer purchased a damaged product.
We have refunded the customer’s Visa card ending in 4509 for the amount of
$51.69. The customer should receive this refund within 7 days.

Kohl’s strives to offer a variety of promotions that all of
our customers can take advantage of. We would like to confirm that at this
time, we do not offer customers military discounts. The offering of this
discount is at the discretion of the [redacted]. We recommend that the
customer...

contact their local store and speak with the [redacted] directly
regarding any offers that they may have available, as well as for any needed pricing
adjustment.

The customer has been advised to contact us at  ###-###-#### to have the initial check
canceled if she states she has not received it. When the customer contacts us
we will issue a new check. We apologize for any additional disappointment.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Kohl's requested further information.  I have attached 4 images of the item.  I had disassembled it to put it back in the box to take it to the store.  I can re-assemble it if that type of image is required.  Please advise on this.The store I sent to was:  1505 Springfield Dr. Chico CA  Thank you and please advise of further steps.  Regards,  [redacted] Kohl's Chico1505 Springfield DrChico, CA 95928Kohl's Chico1505 Springfield DrChico, CA 95928

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]0. I sent the complaint at 2/23. You sent a replace credit at 2/25. What a coincidence!1. I don't agree the refund amount of order#[redacted]. List how do you calculate.2. I'll get the police report, but your agent said you'll refund me at the beginning. You waste me a lot of time continuously without apologies.3. I indicated your incident#[redacted]. But You INTENTIONAL ignore it.You MUST resolve it. Where is my credit? IRS will include interest, do you?  
Regards,
[redacted]

Kohl’s Cash has always been valid during the redemption periods listed on the coupon only as we want to allow all customers' the opportunity to take full advantage of this promotion. However as of August 1st, we will be enforcing this policy and allowing for a grace period of 48 hours...

after date of expiration to accept Kohl's Cash. His feedback/concern will be taken into consideration to future changes to our Kohl’s Cash policy.

Without more information provided, we are unable to look into our customer's concern further. At this point, we do consider this matter closed.