Kohl's Corporation

Upon review of our customer's concerns,
the customer will have to contact the manufacturer in regards to his luggage.
Due to the allegations made by the store, any further contact should be
addressed with our Corporate Office.

I again am gonna state that I have faxed proof to your corporation twice now I have confirmed again today it that was received October 19th I spoke with John a CSR at your corporation and he's the only one that's been willing to help me this far he stated you do have the FAX again and he has sent an email to your people to work on this this needs to be resolved this is the on long enough for you to refund me $142.52 that you owe me. I'm just not understanding how [redacted] called me and I have a voicemail stating that you guys did find the problem and that the money would be issued back to me now you can't seem to find it again when is the story going to match up and when am I going to get my money back that's what you need to work on I am not trying to be evil I am just frustrated and not understanding the problem

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Although originally the address was wrong, within an half hour after realizing this I contacted one of your representatives from Kohls on your chat box help.  I have a copy of the discussion with that representative and they assured me that possibly it could be corrected at that point, the address, or that upon its return to the warehouse that it would be sent out to my corrected address.  Because if I didn't think that either of those was not exactly the correct advice, I would have cancelled this order.  I am shocked and quite frankly surprised that you would still agree that although a valued customer does not have that merchandise that I would still be responsible to pay for it.  And I have started.  Again I do not know of one business in this country that would go along with that.  I have just made my first payment on this bill.  And I believe I will not be paying another dollar towards it since I do not have the merchandise. You have lost a great customer and I will share that with family and friends.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined yet again that this does not resolve my complaint.   This is just another auto-response.  I doubt any of the details within my complaint have been read thoroughly or at all.  I will continue to reject any response until my complaint is fulfilled.
Regards,
[redacted]

We can schedule a pick up for our customer, if she would like. Please have customer confirm the best email address, where we can send a shipping label.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I ave attached the return slip and what I bought online. They DO NOT match. A shame that a compant that states they have a hassale free return policy would but someone that had brain surgery through such trouble.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. In addition, please be advised that the selection of merchandise may...

vary by store. Some merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s stores. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers. We understand the customer was given a ticket for a limited quantity item. The ticket  received only ensures that the price is honored at the register. Unfortunately, it does not guarantee the availability of the item. Certain electronics and deeply discounted items may have limited quantities. We are unable to comply with the customer's request for the desired merchandise, and Kohl's Cash. We apologize for any disappointment.

We were able to verify that due to associate error, the customer's order was erroneously duplicated. We have processed a return for Kohls.com order # 4211531577, back to the customer's VISA ending in 4080. We advise our customer to allow 10-14 business days for the credit. We apologize for the...

inconvenience.

Upon review of the customer's account, the customer was advised and agreed to pay $87.98 to bring account current and have a late fee waived of $35 however a payment of $59.86 was received. Due to the agreed upon amount not being paid, the late fee was not waived. We have waived the balance on...

the account that included the late fees however we are unable to update the credit report as the agreement was broken by the customer initially.

We have no records of any known system issues that would cause the customer to place multiple orders. The multiple transactions were not due to a Kohl's error. The customer has been provided her return options if she desires a refund.

I have documentation proving that Kohls did not uphold their promise to reorder my merchandise that they neglected to ship, at the same price. Now the company is requesting I spend more money with them.

At this time we are
able to confirm the customer’s inquiry was forwarded to the requested parties.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
If I receive the check, I will accept this and close the case.  However, I am reluctant to do so until the check is in hand.Thank you.
Regards,
[redacted]

We have reviewed the customer's Kohl's Cash claim. We have processed a credit for the missing Kohl's Cash to the customer's account on 12/07/15. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge account. We apologize for any inconvenience.

We advise the customer to reply with her original receipt information starting with the date so we may review the discounts applied. The customer is also welcome to return to the store for a breakdown as well.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The response is not acceptable. In the file, it is apparent that Kohl's messed up this order completely and caused me several inconveniences which were included in my last complaint. This needs to be resolved and Kohl's can be assured that this will be he last time I order anything from them. I've spent over 2k this year alone! 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We regret the customer did not receive their Kohls.com order in the anticipated time frame. Due to the time of year Kohl's as well as shipping carriers may experience delays. It is never our intention to inconvenience our customers. We apologize for any additional disappointment.

We have applied a $75.00 credit to our customers Kohl's Charge ending in [redacted]. Please advise our customer to allow 3-5 business days for it to reflect on their Kohl's Charge.

Our records indicate the shoes on our customers account were purchased for $59.99 minus a 30% discount, plus tax the total came to $44.94. We applied a credit to our customer's account for this amount which generated a credit balance on the account. We have mailed the credit balance in the...

form of a refund check. Please allow 7 to 10 business days for the check to arrive. We apologize for any inconvenience our customer has experienced.
In the future, a return is processed based on the original tender. If the merchandise is purchased using a Kohl's account, the refund needs to be applied to the Kohl's account. If the account has a zero balance, the credit balance generated from  the return is applied to the customer's next purchase or the customer may request the credit balance mailed at any time.