Kohl's Corporation

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have been told by Kohl's.com that I would receive a full refund within two weeks since November 20th.  I called and spoke with 7 different people, all of whom told me that they had to "open a new ticket" and "I would receive a refund within two weeks".  That was 50 days ago!!!!!  Why am I to believe that now they will send me my refund?
Regards,
[redacted]

Upon review of the order, we can confirm a refund was processed for the order on 01/15/15 and mailed to the customer on 01/19. However, the incorrect mailing address was listed. We have remained the Kohl's Merchandise Credit out to the customer. Please allow 10-14 business days to receive it. We...

apologize for any inconvenience.

We are more than happy to research our customer's concern. Can the customer provide the gift cards numbers or screenshots of what was in her wallet. That way we can research further on our end.

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have attached my communications with the customer service department of Kohls, the last of which promised a refund would be awarded no later than November 10th 2016. Insisting that I wait any longer than I already have is not only unprofessional but also unfair. See attachments.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Robin [redacted]

Upon review, our price match policy indicates we will match the price of any competitor that has an actual store not an online store only. In addition to a price match, a customer is only able to receive/ use up to 15% off on the purchase. We are happy to credit the customer for 30% off and the $15...

credit however we are unable to match the price of the items. Please note, the items the customer purchased are technically excluded from promotional discounts as stated on our website however we are making a courtesy adjustment in this case.

We apologize to our customer for the inconvenience they have experienced. As of today, we have processed a return in the amount of $102.08 for order number [redacted]. This adjustment will reflect on our customer's billing statement. We regret our customer had to contact us multiple times...

before this matter was resolved.

A return was processed on January 9, 2015 for the order. We apologize for the inconvenience our customer has experienced.

Upon review of customer's online Order 5917779080, we did process an additional credit to the customer Kohl's Charge ending in 8219. The amount credited is $35.93, which was noted by a supervisor who handled her inquiry.

Once the redemption dates have passed, Kohls.com and our store registers will no longer accept Kohl's Cash. In the past, stores may have made an exception to our policy to honor expired coupons; however, going forward this will not be the case and our policy will now be enforced. Regrettably, we are...

unable to accommodate your request to honor the Kohl's Cash. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not consider it closed as I am the one without my coffee maker.
Regards,
[redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Unfortunately, the images did not come through, please send in as an attachment via the Revdex.com.

Kohl's apologizes to our customer for the length of time it has taken to resolve her concern. We have refunded her necklace for $18.46, the amount paid. She can expect this back onto her original form of tender within 7 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am NOT at all satisfied with the two sentence response I received. None of my several issues were addressed. All I got was 'I'm so sorry. here's a $30 gift card to shut you up. No one cares enough to call you and make sure you're happy. And to top it off, I'm just going to inconvenience you more and make the customer call corporate". THIS IS NOT OK!!!!!!!!!! Look at the pictures of the garbage I've received. 
Regards,
[redacted]

Thank you for attaching confirmation page. We apologize for
the inconvenience cause by order 868973451, and have applied a credit for the 6
items sent to the incorrect address. We have processed a credit for $130.85 to
the Kohl's Charge ending in 5936.

We regret to hear of the inconvenient and disheartening situation regarding the customer's recent Kohls.com experience. We recognize the importance of providing great service at all times. We would like to assure the customer this is not indicative of our service. Our records show a return for...

Kohls.com order #[redacted] was processed on 01/19/16, back to the customer's VISA ending in [redacted]. Once again we apologize for any inconvenience.

We apologize for the confusion regarding our customer Kohls.com order. At Kohl's online checkout, you can only redeem 1 percentage off promo code and 1 shipping promo code. Below is our discounts/promotion inquiry from our site. The 30% promo code was applied, but not the 15% percent because it uses...

the greater amount to maximize your savings.  I have multiple promo codes and discounts.  Which ones can I use on my order?• Only ONE sitewide percent-off promo code can be applied to an order.• MULTIPLE dollar-off coupons (like Kohl's Cash and Rewards Cash) can be added to an order.• MULTIPLE department-specific dollar-off or percent-off promo codes can be applied to an order.• ONE sitewide percent-off promo code CAN be combined with MULTIPLE department-specific dollar-off or percent-off promo codes, but are applied separately (see details below).• Sitewide dollar-off promo codes CAN be combined with sitewide percent-off discounts, but cannot be combined with similar offers.• A free shipping promo code CAN be combined with ANY other promo codes or discounts on your order. Shipping promo codes are handled separately from other promo codes and coupons that apply to the merchandise on your order.• A maximum of four promo codes can be applied to an order. (There is a limit of two promo codes on a mobile device.)

The charges on the customer's charge card were authorizations that went to their charge card company when they hit "Place Order."  A customer's funds will be held for each attempted Kohls.com order, until we are able to systematically verify the order status. The customer's credit card company...

holds these funds; however, these authorizations will drop automatically within several business days. Our records indicate all pending charges have been released from her bank account. We apologize for any inconvenience.

Kohl's does stand by it's previous statement. At this time, we consider this matter closed.