Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We are more
than happy to research our customer's concern. Please inquire with our customer
about the gift cards. We would like to know if the customer has them in their
possession, if so, can they please provide the numbers.

Our records show a UPS pick-up was scheduled for Kohls.com order #[redacted]. We advise the customer track the return with the following tracking number 1Z76A26E2699069292. The customer will be credited for the merchandise when it returns to our warehouse. We apologize for any inconvenience.

We will be more than happy to research our
customer's concern, but more information is required. Is the customer able to
provide an order number or email address linked to the order? if possible.

Revdex.com:If Kohl's will replace the damaged item, accept the gift card, and NOT demand a credit card number I will accept their response. IF however, when I attempt to reorder the replacement item and Kohl's demands a credit card number I WILL be contacting the Revdex.com again!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory ONLY IF Kohl's does NOT demand a credit card number when I attempt to replace the order!
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please note that the company sent me and I received the product in decent condition and therefore the case can be closed. Thanks again.[redacted]

We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. In addition, please be advised that the selection of merchandise may...

vary by store. Some merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s stores. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers. Additionally, the tickets provided only ensured that the price is honored at the register,  it did not guarantee the availability of the item. Certain electronics and deeply discounted items may have limited quantities. We are unable to accommodate the customer's request for a rain check, and we apologize for any disappointment.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Im not sure why they informed you that they were not at fault, however they did finally correct their mistake by sending UPS to retrieve the package which they delivered to the wrong address and they also refunded me, after many correspondences back and forth with their executive team.
Regards,
[redacted]

We regret the customer received the wrong item on multiple occasions. After researching the customer's concerns, we are able to confirm there was a ticketing issue, and regrettably the desired merchandise is out of stock. We have also removed the item from Kohls.com. We apologize for any...

disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 I want the whole amount refunded.  Kohl's refunded $30.32.  It should be $30.91, the amount they erroneously charged to my account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am tired of re explaining my complaint over and over!  Kohl's initiated pickup from UPS of items I never requested be sent back and refunded. My daughter and son in law had to stop the pick up of multiple shipments of items I never requested be returned! This has been nothing but a hassle! I will never do business with Kohl's again and have shared my story with others. I had been a loyal customer, but now will take my money and business elsewhere! I know I have also influenced my friend and family to also take their business elsewhere!!
Regards,
[redacted]

We apologize for the inconvenience and frustration our customer experienced with their online order. It appears our customer has reached out to us via a different channel and her issue has been resolved. At this time, we consider this matter closed.

We are more than happy to research our customer's concern, but more information is needed. • Please have the customer confirm the resolution they are seeking, the customer has returned $167.62 in merchandise from Kohls.com Order 9046994056, which would cause her to lose all of her Kohl's...

Cash.

We have processed a return for Kohls.com order #4248935765 on 12/29/15. We advise our customer to allow 10-14 business days for the credit to appear. Additionally, we advise the customer to update their Kohls.com shopping account log in information, as well as their shipping address. We apologize...

for any inconvenience.

We can confirm a refund was processed back to the form of tender used on 10/08/14. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later. We apologize for any inconvenience.

The customer does not need a packaging slip to return the item. Please have her go to the store to get the lowest price within the 13 week period.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We thank the customer for their feedback involving the associate in our Executive Offices. We will review our customer's concern and coach internally with management.

We stand by our previous response. If the customer requests to speak with someone directly regarding the matter, they may contact us at ###-###-####.

Our customer needs to contact ###-###-#### directly to discuss her corporate refund further. They have attempted contacting our customer directly numerous times.